Cadillac SRX Complaints (2007)

52 consumer complaints on file.

#11543221September 7, 2023
ELECTRICAL SYSTEM:IGNITION
The contact owns a 2007 Cadillac SRX. The contact stated while his mom was driving on a hot day, upon attempting to remove the key from the ignition, the vehicle failed to turn off. While in accessory mode, the vehicle failed to turn off. There were no warning lights illuminated. The vehicle was taken to the local dealer. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337721July 6, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
PLEASE INVESTIGATE! APPROX. 3 DAYS AGO I WAS COMING TO A STOP SIGN IN A RESIDENTIAL AREA & APPLIED BRAKES. SPEED LIMIT IS 25, BUT I WAS GOING SLOWER, JUST TO THE CORNER PAST MY HOME. NOT ONLY DID BRAKES NOT WORK- THE CAR BEGAN TO ACCELERATE ON ITS OWN TO ABOUT 35-40 MPH- NO GAS APPLIED. TRIED PUMPING BRAKES, SHIFTING THE CAR INTO NEUTRAL, REVERSE, PARK- ALL WHILE AT AN UNEXPECTED ACCELERATED SPEED. I PLOWED INTO A RESIDENTIAL YARD WHICH HAD A SMALL HILL THINKING MAYBE I COULD STOP THE CAR THAT WAY. THAT DIDN'T WORK. I SWERVED BACK INTO THE STREET; CAR STILL REVVING AND MOVING FORWARD. AT THAT POINT I THOUGHT I WAS GOING TO CRASH INTO A HOUSE, POLE OR ANOTHER VEHICLE. I ENDED UP HALFWAY ON THE STREET AND HALFWAY ON A CURB AFTER CONTINUOUSLY TRYING THE BRAKES AND SHIFTING FROM DRIVE TO PARK (VEHICLE STILL ACCELERATING AS IF IT WAS POSSESSED!!) AND JUST BEFORE HITTING A LIGHT POLE, WITH DRIVER SIDE DOOR OPEN THINKING I'D RATHER JUMP OUT OF A MOVING VEHICLE THAN DIE FROM RAMMING INTO A POLE, HOUSE OR CAR- I THOUGHT TO TURN PHYSICALLY TURN OFF THE IGNITION WHILE THE VEHICLE WAS IN DRIVE. THIS IS THE ONLY WAS THE CAR WOULD STOP MOVING. THIS WAS A VERY DISTURBING AND DANGEROUS EXPERIENCE. I HAVE NO DOUBT THIS IS NOT A NORMAL ISSUE AND SHOULD BE RECALLED AND FIXED BY THE MANUFACTURER- WHATEVER IT IS. MY MECHANIC STILL HAS NOT DETERMINED WHAT THE ISSUE IS. WE KNOW IT ISN'T AS SIMPLE AS JUST FIXING THE BRAKES. I AND/OR OTHER PEOPLE COULD HAVE BEEN KILLED IN THE PROCESS AND EVEN WORSE, MY TWO SMALL CHILDREN COULD HAVE BEEN IN THE CAR WHICH THANKFULLY THEY WERE NOT. THIS WAS SUCH A TRAUMATIC EXPERIENCE THAT I NO LONGER FEEL SAFE DRIVING THE CAR FOR FEAR IT COULD HAPPEN AGAIN WITH MY CHILDREN INSIDE. IF I HAVE THE CAR REPAIRED, I DON'T EVEN KNOW THAT I FEEL COMFORTABLE SELLING IT TO ANYONE ELSE- IT'S THAT DANGEROUS! PLEASE INVESTIGATE. THIS PROBLEM IS DEADLY. 2004 CADILLAC SRX 4DR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308811February 12, 2020
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2007 CADILLAC SRX. SUNROOF PANEL DETACHED WHILE DRIVING *DT THE CONTACT WAS CONCERNED THE FAILURE WAS DUE TO A DESIGN FLAW. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, THE SUNROOF PANEL DETACHED FROM THE VEHICLE AND FLEW OFF. ED MORSE CADILLAC DELRAY BEACH 2300 S FEDERAL HWY, DELRAY BEACH, FL 33483 (561) 900-3199 WAS CONTACT BY PHONE AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY AND THAT THE REPAIR WOULD BE AN OUT OF POCKET EXPENSE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE AND A CASE WAS OPENED. THE APPROXIMATE FAILURE MILEAGE WAS 105,000. CONSUMER STATED THE ADHESIVE LOST AND FAIL.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279388November 11, 2019
AIR BAGS
MY 2007 CADILLAC SRX AIRBAG IS BULGING OUT AND KEEPS GETTING WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270629October 24, 2019
SERVICE BRAKES
3OF MY BRAKE LINE BURST AT A STOP LIGHT WHEN STOPPING IN A SHOP NOW AREN'T THE LINE MADE OF HIGH GRADE METAL THAT SHOULD LAST LIFE OF THE CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242792August 9, 2019
ENGINE, POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
TL* THE CONTACT OWNS A 2007 CADILLAC SRX. THE CONTACT STATED THAT THE REAR DIFFERENTIAL LEAKED WITHOUT WARNING. IN ADDITION, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO GERMAIN CADILLAC (4200 MORSE CROSSING, COLUMBUS, OH 43219, (614) 421-2007) WHERE THE MECHANIC PLACED STRUTS ON THE VEHICLE. THE CONTACT WAS INFORMED ABOUT THE REAR DEFERENTIAL THAT MAY LEAK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED FOR THE LEAK. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 150,000. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11176451February 12, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2007 CADILLAC SRX. THE CONTACT STATED THAT THERE WAS A RECALL FOR THE HUB- BEARINGS. THE BRAKE PADS AND ROTORS WERE SEVERELY DAMAGED BY A RECURRING ISSUE THAT HAD HAPPENED SEVERAL TIMES SINCE THE ORIGINAL RECALL REPAIR. THERE WAS AN INITIAL TWO YEAR WARRANTY ON THE ORIGINAL RECALL REPAIR. THE DEALER WHERE THE ORIGINAL RECALL REPAIRS WHERE PERFORMED WAS SCHEPEL CADILLAC 2929 W LINCOLN HWY, MERRILLVILLE, IN 46410 (219) 472-1403. WHEN THE PROBLEM RECURRED IT WAS SIX MONTHS AFTER THE WARRANTY EXPIRED. THE CONTACT HAD TAKEN THE VEHICLE SINCE TO AN INDEPENDENT MECHANIC. THE PROBLEM HAD RECURRED THREE TIMES WITHIN THE LAST FOUR YEARS WITH IT POSSIBLY LEADING TO A SERIOUS CRASH. THE VEHICLE WAS CURRENTLY AT AN INDEPENDENT MECHANIC WITH THE LATEST REPAIRS BEING UNCOMPLETED. THE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112742July 20, 2018
UNKNOWN OR OTHER
WHILE DRIVING DOWN THE HIGHWAY AT APPROXIMATELY 70MPH ALL OF A SUDDEN THE DISPLAY IN THE VEHICLE SAID ENGINE POWER REDUCED, THE VEHICLE THEN LOST ALL POWER AND STOPPED ON A FOUR LANE HIGHWAY IN THE MIDDLE OF TRAFFIC, AND WILL NO LONGER START. WE BELIEVE THE ISSUE HAS TO DO WITH THE TIMING CHAIN. IN DOING SOME RESEARCH, WE FOUND CASE #10287 AND FOUND THAT GM OFFERED AN EXTENDED WARRANTY FOR THE TIMING CHAIN, UNTIL FEB 2017. WE PURCHASED THE VEHICLE FEBRUARY OF 2018. WE CALLED GM AND SPOKE WITH REPRESENTATIVES THAT SAID THERE WAS IN FACT A RECALL FOR OUR EXACT MAKE, MODEL AND YEAR FOR THE PREMATURE WARE OF THE TIMING CHAIN, BUT IT WAS NOT WITH OUR VIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092886May 10, 2018
ENGINE
2 TIMING CHAINS WITHIN 8 MONTHS JUST PUT THE SECOND ONE IN ON SATURDAY AND 4 DAYS LATER THE CAR IS MAKING THE SAME NOISE AGAIN. I HAVE SPOKE TO MANY PEOPLE ABOUT THIS AND THEY ARE TELLING ME THIS IS A PROBLEM WITH THIS MOTOR. THE SECOND TIME THE TIMING CHAIN WENT I WAS DRIVING DOWN ROUTE 55 IN NJ AND THE CAR SHUT OFF AND WOULD NOT START THE FIRST TIME IT WENT I WAS IN THE DRIVEWAY AND WOULD NOT STAY RUNNING. I DO NOT HAVE THE MONEY TO KEEP PUTTING IN THIS OR THE FUNDS TO GET ANOTHER CAR I EXPECT WHEN I PIT MONEY INTO THE CAR I DON'T EXPECT IT TO START RUNNING THE WAY IT WAS WHEN THE TIMING CHAIN WENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957052February 5, 2018
STRUCTURE
2007 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO VEHICLE FRAME RAILS RUST ISSUES. *SMD *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030808October 2, 2017
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2007 CADILLAC SRX. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC AND WAS INFORMED THAT THE HEADLIGHTS WERE RETAINING WATER. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE INDEPENDENT MECHANIC, BUT WAS NOT REPAIRED. THE CONTACT WAS INFORMED TO TAKE THE VEHICLE TO A CADILLAC DEALER. THE VEHICLE WAS THEN TAKEN TO SONIC AUTOMOTIVE CADILLAC OF SOUTH CHARLOTTE (10725 PINEVILLE RD, PINEVILLE, NC 28134, PHONE NUMBER (704) 900-2252) WHERE IT WAS DIAGNOSED THAT WATER WAS GETTING INTO THE HEADLIGHTS AND NEEDED TO BE REPLACED. THE DEALER ALSO INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT REPAIRED DUE TO THE COST. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10960291March 13, 2017
SERVICE BRAKES, POWER TRAIN, STEERING
TL* THE CONTACT OWNS A 2007 CADILLAC SRX. WHILE DRIVING 50 MPH, THE VEHICLE LOST POWER AND WOULD NOT ACCELERATE. IN ADDITION, THE POWER STEERING WAS DIFFICULT TO CONTROL AND THE ANTI-LOCK BRAKES WOULD LOCK WHEN APPLYING THE BRAKES. THE VEHICLE WAS TOWED TO A DEALER FOR DIAGNOSTIC TESTING. THE FAILURE MILEAGE WAS 99,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959724March 9, 2017
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2007 CADILLAC SRX. THE CONTACT STATED THAT THERE HAD BEEN VARIOUS WARNING LIGHTS ILLUMINATING AND THERE WAS AN ABNORMAL NOISE HEARD COMING FROM THE AREA OF THE ENGINE. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES WHERE THE FAILURE WAS UNABLE TO BE DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE AND VIN WERE NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10887585July 21, 2016
ELECTRICAL SYSTEM
I'M HAVING TRANSMISSION ISSUES, I CALLED GM AND THEY VERIFIED NO RECALLS WERE ON THIS MODEL, I HAVE HAD 3 TRANSMISSIONS REPLACED AND NOW FOUND OUT THAT I HAVE TO HAVE ANOTHER TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861479April 26, 2016
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2007 CADILLAC SRX. ON EACH SIDE OF THE VEHICLE, THERE WERE AIR DISTRIBUTION UNITS. EACH UNIT, OUTLINED IN A SILVER COMPONENT, PRODUCED A GLARE AND REFLECTION THAT AFFECTED VISIBILITY IN THE REARVIEW MIRROR. IN ADDITION, THE GLARE IMPACTED THE CONTACT'S VISION WHILE LOOKING THROUGH THE REARVIEW AND FRONT MIRRORS. THE DEALER AND MANUFACTURER WERE NOTIFIED, BUT DID NOT PROVIDE A REPAIR SOLUTION. THE APPROXIMATE FAILURE MILEAGE WAS 54,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860344April 19, 2016
POWER TRAIN
I DISCOVERED FLUID LEAKING UNDER THE VEHICLE AND A BANGING, LOUD NOISE WAS PRESENT WHEN SHIFTING TO 1ST GEAR. THE VEHICLE WAS TAKEN TO THE MECHANIC WHERE IT WAS DIAGNOSED THAT THE REAR DIFFERENTIAL GASKET WAS RUPTURED. I CALLED THE GMC DEALER IN COSTA MESA, CA AND I WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 07V589000 (POWER TRAIN), EVEN IF THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 65-70,000M. PLEASE HELP ME SINCE THE DEALER SAID IS NOT THEIR RESPONSABILITY, BECAUSE BASED ON THE VIN NUMBER, THIS CAR IS NOT INCLUDED IN THE RECALL. THE RECALL STARTED ON DEC.20, 2007, SO I'M ALMOST 100% THAT MY VEHICLE WAS BUILT BEFORE THAT DAY IN THE YEAR OF 2007. PLEASE HELP ME SINCE THIS NOISE IS SO LOUD AND THE BANGING IS SO POWERFULL, THAT MY KIDS ALWAYS THINK THAT I HIT OR SOMEBODYELSE HIT OUR CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854467April 8, 2016
ELECTRICAL SYSTEM
INSTRUMENT PANEL LIGHTS DO NOT COME ON AFTER LEAVING A DARK AREA WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837435February 22, 2016
AIR BAGS
TAKATA RECALL- I HAVE A, SERVICE AIRBAG, WARNING THAT HAS COME ON FOR THE SECOND TIME. I HAVE NEVER HEARD OF A CAR DOING THIS. IS THIS NORMAL? THE FIRST TIME IT CAME ON AND WENT OFF THE SAME DAY, NOW IT HAS BEEN ON A WEEK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821003January 19, 2016
UNKNOWN OR OTHER
I HAVE TAKEN MY VEHICLE TO THIS SHOP TWICE NOW FOR MY TIMING. THEY CLAIM THEY HAVE REPAIRED IT TWICE & ALSO REPLACED A VARIABLE VALVE TIMING SOLENOID. ALMOST 3,000.00. ONCE AGAIN IT QUIT WORKING MONTHS AGO. HAD IT TOWED TO ANOTHER MECHANIC & WHEN DIAGNOSED, IT WENT BACK TO THE TIMING CHAINS FOR THE 3RD TIME IN LESS THAN A YEAR. MY MECHANIC WENT ON LINE & INFORMED ME CADILLAC HAS HAS A LOT OF PROBLEMS WITH THE TIMING ON THEIR CARS. PLS HELP. I AM DISABLED & I THINK THERE SHOULD BE A RECALL ON THIS CAR. WHEN I WAS DRIVING IT THIS LAST TIME, THE CAR WOULD SPEED UP ON ITS OWN WHICH WAS VERY SCARY FOR ME. WHEN I GOT TO MY DESTINATION A MILE UP THE ROAD IT DIED. I TRIED TO START IT & IT WOULD START BUT WOULDN'T TURN OVER. WHEN I LET GO OF THE KEY IT STAYED ON & KEPT TRYING TO START ON ITS OWN, LIKE I HAD THE KEY TURNED. IT DID SHUT OFF FINALLY WHEN I TURNED IT OFF. AFTER THE MECHANIC AT CABLES FIXED THE TIMING THE FIRST TIME, I WAS INFORMED IF I DIDN'T REPLACE THE VARIABLE VALVE TIMING SOLENOID, HE COULD NOT GUARANTEE THE TIMING AGAIN SO I PAID TO HAVE THAT DONE AS WELL. THIS ALL STARTED 7-24-14 & HAS BEEN IN THE SHOP OFF & ON SINCE THEN. I RECENTLY LOST MY YOUNGEST DAUGHTER & AM DISABLED SO MY TRANSPORTATION IS EVERYTHING TO ME & I CAN'T KEEP PAYING FOR THIS TIMING SINCE I AM NOW PAYING FOR FUNERAL EXPENSES ALONG WITH MANY OTHER RELATED EXPENSES. PLS PLS HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10783271October 19, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2007 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 60 MPH, THERE WAS AN ABNORMAL NOISE COMING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 07V589000 (POWER TRAIN) THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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