Cadillac SRX Complaints

3,266 consumer complaints on file.

#11164051December 30, 2018
EXTERIOR LIGHTING
THE LIGHTS ARE EXTREMELY DIM. VERY DANGEROUS ON THE ROAD. I'VE REPLACED THE FUSES FOR THE HEADLIGHTS. I'VE REPLACED THE ENTIRE HEADLIGHT ASSEMBLY AND STILL NO LUCK. ONE DONE RESEARCH ONLINE AND THERE ARE NUMEROUS PEOPLE COMPLAINING ABOUT THIS ISSUE. CADILLAC WILL NOT FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164056December 30, 2018
UNKNOWN OR OTHER
MY LIFTGATE BECAME INOPERABLE. IT WAS WORKING FINE SINCE I'VE HAD THE VEHICLE. THEN WE HAD A BAD STORM AND FOR SOME REASON WATER GOT THRU THE LIFTGATE SOMEHOW AND NOW HAS STANDING WATER IN THE WELL UNDER THE STORAGE ARA, AS WELL AS, IN THE STORAGE COMPARTMENT ON THE SIDE. THIS WATER HAS NOW CAUSED MY LIFTGATE TO STOP WORKING BECAUSE IT FLOODED MY LIFTGATE CONTROL MODULE. THIS IS CAUSING A BIG INCONVENIENCE BECAUSE I CAN'T USE MY LIFTGATE, AND HAVE TO SPEND MONEY ON SOMETHING THAT IS A KNOWN AND RUNNING ISSUE WITH THIS LOCAL VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163953December 29, 2018
SERVICE BRAKES, ENGINE
TWO INCIDENTS THAT ENDANGERED MY LIFE AS WELL AS OTHERS. VEHICLE WITH 26,000 MILES DRIVING ON INTERSTATE AT 65 TO 70 MPH ALL OF A SUDDEN VEHICLE STOPS COMPUTER SAYS ENGINE POWER REDUCED TRAFFIC BEHIND WAS LUCKY ABLE TO AVOID HITTING ME. SECOND INCIDENT LAST WEEK ON INTERSTATE TRAFFIC ALL STOPPED DUE TO CONSTRUCTION I HAVE LITTLE TO NO BRAKES FORTUNATELY I WAS ABLE TO SWERVE OFF TO MY RIGHT SITUATION VERY VERY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163876December 28, 2018
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHEN THE SEAT WARMER WAS ACTIVATED, THE SEAT CAUGHT FIRE. THE CONTACT'S HUSBAND EXTINGUISHED THE FIRE. A POLICE REPORT WAS NOT FILED. THE CONTACT SUSTAINED A BURN ON THE LEFT SIDE OF HER BACK, WHICH DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 53,232.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11163888December 28, 2018
EXTERIOR LIGHTING
DIM HEADLIGHTS ARE DEFECTIVE. I CAN BARELY SEE TO DRIVE AT NIGHT. THERE ARE GROUPS ON FACEBOOK OF NUMBERS OF PEOPLE WITH THE SAME COMPLAINT. PLEASE INVESTIGATE THIS MATTER BEFORE SOMEONE IS KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163753December 27, 2018
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS WERE VERY DIM. THE LIGHT BULBS WERE REPLACED, BUT THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN TO KEN BACHELOR CADILLAC (11001 INTERSTATE 10, SAN ANTONIO, TX) WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT ASSEMBLY REFLECTOR WAS DEFECTIVE AND THE ENTIRE ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163632December 27, 2018
UNKNOWN OR OTHER
HEADLIGHTS ON LOW BEAM ARE UNSAFE AND VEHICLE CAN NOT SAFELY BE DRIVEN AT NIGHT. WE RETURNED TO DEALERS WHO REPLACED BULB AFTER ONE BLEW OUT BUT NEW BULB DID NOT HELP. AFTER RESEARCHING ON INTERNET WE HAVE LEARNED THIS IS A COMMON PROBLEM WITH THIS YEAR MAKE AND MODEL AND HAS BEEN REPORTED BY MANY CONSUMERS ALTHOUGH THERE HAS BEEN NO EFFORT BY MANUFACTURER TO CORRECT. VERY UNSAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163587December 26, 2018
EXTERIOR LIGHTING
THE HEADLIGHTS ARE VERY DIM IT MAKES IT DIFFICULT TO SEE AT NIGHT. IT SEEMS AS IF THE HEADLIGHTS ARE NOT ON AT ALL AT NIGHT. IT'S A SAFETY ISSUE AND WE ARE AFRAID TO DRIVE THE CAR AT NIGHT. UPON TALKING TO THE DEALERSHIP AND CALLING CADILLAC CUSTOMER SERVICE, THEY TOLD ME THEY ARE AWARE OF THE PROBLEM BUT THAT THERE IS NO FIX FOR IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163456December 26, 2018
EXTERIOR LIGHTING
BOTH HEADLIGHTS HAVE MOISTURE AND RIGHT HEADLIGHT FAILED WHILE DRIVING. GM IS WELL AWARE OF THIS DEFECT. THE LIGHT FAILING WHILE DRIVING IS A SAFETY ISSUE. GM WILL REPLACE LIGHT FOR 1400.00 DOLLARS, BUT THE REPLACEMENT HAS THE SAME DEFECT. THEY NEED TO BE RECALLED AND FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163338December 25, 2018
EXTERIOR LIGHTING
HEADLIGHTS ARE DANGEROUSLY DIM. VEHICLE IS NOT SAFE TO DRIVE AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163389December 25, 2018
EXTERIOR LIGHTING
HEADLIGHTS VERY LOW. CAN'T SEE ROAD AT NIGHT . ON COMING VECHICLES HONK THEIR HORN AT YOU CAUSE THEY THINK YOUR LIGHTS ARE OFF. HAVE TO DRIVE ON HIGH BEAMS. KEEP HAVING TO REPLACE BULBS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163269December 24, 2018
EXTERIOR LIGHTING
HEADLIGHTS ARE DANGEROUSLY DIM. THEY DON'T LIGHT UP THE ROAD UNLESS YOU HAVE THE HIGH BEAMS ON. I'VE SEEN 100'S OF COMPLAINTS ABOUT THIS. QUOTED $1,400 TO REPAIR. THIS NEEDS TO BE RECALLED AS A MAJOR SAFETY HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163270December 24, 2018
EXTERIOR LIGHTING
HEADLIGHTS ARE DANGEROUSLY DIM. AT NIGHT IF I DON'T TURN ON THE HIGH BEAMS I CAN'T SEE THE ROAD. DRIVING WITH HIGH BEAMS ALSO ENDANGERING THE TRAFFIC COMING TOWARDS ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163289December 24, 2018
POWER TRAIN
CAR SHUTTERS AND BUCKS AT SPEEDS AROUND 39-55 , NO CHECK ENGINE LIGHT AND I TRIED MULTIPLE TIMES TO CONTACT CADILLAC WITH NO HELP AT ALL ! THE DEALER I DEALT WITH CLOSED ABRUPTLY WITHOUT NOTICE !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163321December 24, 2018
EXTERIOR LIGHTING
LOW BEAMS ARE VERY LOW TO ALMOST NON EXISTENT. THE BULBS WERE CHANGED OUT TO NO AVAIL IT IS EXTREMELY DANGEROUS TO DRIVER AT NIGHT NOT ONLY TO ME THE DRIVER BUT TO ALL OTHER VEHICLE ON THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163114December 22, 2018
EXTERIOR LIGHTING
CONCERN: EXTREMELY DIM HEADLIGHTS ON OUR CADILLAC SRX, SO DIM AND HAZARDOUS THAT WE CHOOSE TO NOT DRIVE AT NIGHT AND NEVER IN RAIN. WE HAVE REPLACED THE BULBS WITH STRONG NEW BULBS FROM SYLVANIA (GOLD SERIES) HOWEVER THERE IS NO IMPROVEMENT. WE HAVE BEEN TO CADILLAC DEALERSHIP, THEY WANT TO CHARGE 1,900 DOLLARS TO REPLACE BOTH FAULTY HEADLIGHT ASSEMBLIES WITH THE SAME FAULTY HEADLIGHT ASSEMBLY AND CHARGE US FOR IT. KEEP IN MIND THIS IS A BARELY 4 YR OLD CADILLAC THAT YOU CANT EVEN DRIVE AT NIGHT FOR FEAR OF SAFETY. MY CELLPHONE IS BRIGHTER THAT THE HEADLIGHTS, WE HAVE DONE THE COMPARISON. WE HAVE SINCE LEARNED OF PENDING LAWSUITS OVER THE SAME ISSUE, ACCIDENTS, ETC,...IT IS AS MUCH OF A SAFETY HAZARD AS I CAN THINK OF. A 4 YR OLD CADILLAC THAT YOU CANT DRIVE AT NIGHT DUE TO THE FAULTY, WELL DOCUMENTED DESIGN FLAWS IN THE LIGHT. RIDICULOUS. THE SRX WITHOUT QUESTION A DANGER TO DRIVE AT DUSK, DARK, OR RAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162944December 21, 2018
EXTERIOR LIGHTING
THE LOW BEAMS HAVE A VERY LOW OUTPUT. I HAVE REPLACED THE BULBS WITH THE HIGHEST OUTPUT BULBS THE AUTO PARTS STORE HAS WHICH DID NOT IMPROVER THE LOW BEAM OUTPUT. THIS MAKES IT VERY DANGEROUS DRIVING AT NIGHT. I HAVE TO USE MY BRIGHT LIGHTS TO SEE AT NIGHT. THIS IS A CONSTANT PROBLEM AND IT DOES NOT MATER WHAT TYPE OF ROAD OR IF THE VEHICLE IS MOVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162983December 21, 2018
EXTERIOR LIGHTING
THE LOW BEAM HEADLIGHTS ARE EXTREMELY DIM, UNABLE TO DRIVE SAFELY AT NIGHT AT ALL. I HAVE REPLACED THE BULBS, BUT THERE IS NOT ENOUGH POWER GOING TO THE HEADLIGHTS. I THINK THIS IS DUE TO FAULTY HEADLIGHTS THAT ALLOW MOISTURE TO GET IN AND HAVE DAMAGED THE LIGHTING HOUSING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162785December 20, 2018
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE PROJECTOR LOW BEAM HEADLIGHTS WERE VERY DIM AND MADE IT DIFFICULT TO SEE THE ROAD WHILE DRIVING AT NIGHT. THE VEHICLE WAS TAKEN TO SUNSET CADILLAC OF VENICE (LOCATED AT 2367 S TAMIAMI TRAIL, VENICE, FL 34293, (941) 584-8540) WHERE IT WAS DIAGNOSED THAT THERE WAS EXCESSIVE CLOUDING OF THE LENS, WHICH REDUCED THE ILLUMINATION. THE DEALER STATED THAT THE HEADLIGHT ASSEMBLIES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 9-4929540255. THE APPROXIMATE FAILURE MILEAGE WAS 66,837.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162786December 20, 2018
EXTERIOR LIGHTING
THE LOW BEAM HEADLIGHTS ARE EXTREMELY DIM AND MAKE NIGHT DRIVING DIFFICULT IF NOT IMPOSSIBLE DUE TO SAFETY. THIS APPEARS TO BE A KNOWN DEFECT IN THIS MODEL VEHICLE BUT CADILLAC WILL NOT ACKNOWLEDGE. THE HALOGEN BULBS HAVE BEEN REPLACED THREE TIMES BUT IT DOES NOT HELP REMEDY THE PROBLEM. THE MECHANIC STATED THAT THE ISSUE IS WITH THE DESIGN OF THE REFLECTOR IN THE LIGHTING ASSEMBLY AND THAT THE WHOLE HEADLIGHT ASSEMBLY HAS TO BE REPLACED TO RECTIFY THE PROBLEM. THIS IS A VERY EXPENSIVE SOLUTION FOR THE CONSUMER AND ONE WHICH IS BECAUSE OF AN APPARENT DESIGN FLAW ACCORDING TO THE CADILLAC MECHANIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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