Cadillac SRX Complaints

3,266 consumer complaints on file.

#11265788October 2, 2019
EXTERIOR LIGHTING
HEADLIGHTS WHEN ON DIM ARE SOOOO DIM THAT I HAVE TROUBLE SEEING THE HIGHWAY... CALLED CADILLAC DEALER... INSTRUCTED TO CALL CADILLAC PEOPLE... SAID HE HAS HAD SEVERAL COMPLAINTS WITH THE SAME PROBLEM AND TO CALL CADILLAC TO GET ON A FORMAL COMPLAINT LIST TO SEE IF THEY WOULD PAY FOR EXPENSE, BUT I HAVE TO FIRST PAY FOR DIAGNOSTICS... $125...I PURCHASED THIS CAR BECAUSE IT HAD LOW MILES AND IT WAS A LITTLE ABOVE MY PRICE RANGE AS I AM A DISABLED GRANDMOTHER AND HAVE TO DRIVE 50 MILES ONE WAY EVERY WEEK TO PICK UP MY GRAND DAUGHTER FOR WEEKEND VISITS... I PURCHASED THE CAR IN MAY AND HAVE HAD NO ISSUES TILL NOW BECAUSE IT HAS BEEN LIGHT OUTSIDE WHEN I HAVE DRIVEN THE CAR... WELL NOW IT IS GETTING DARKER EARLIER AND I ALMOST HAD TO PULL OVER BECAUSE I WAS HAVING PROBLEMS SEEING THE HIGHWAY IN CERTAIN PLACES... I DECIDED TO GOOGLE THE ISSUE AND SEE THAT HUNDREDS OF PEOPLE HAVE COMPLAINED OF THE SAME ISSUE... SOME WERE EVEN PULLED BY THE LAW AND NOT ALLOWED TO DRIVE THE VEHICLE ANY FURTHER... I JUST DON'T UNDERSTAND HOW THE FEDERAL GOVERNMENT OR WHOMEVER IS IN CHARGE OF HIGHWAY SAFETY CAN ALLOW THIS TO NOT BE TAKEN CARE OF BY CADILLAC OR GM... I FEAR FOR THE SAFETY OF MY FAMILY...BUYING NEW HEADLIGHTS WILL NOT FIX THE ISSUE...ITS LIKE THE DIM LIGHTS ARE NOT WIRED CORRECTLY OR ITS GROUNDING OUT...PEOPLE HAVE REPORTED THAT THEY HAD THE WHOLE LIGHT SYSTEM REPLACED ONLY TO HAVE THE SAME PROBLEM... I DON'T HAVE MONEY TO PAY FOR SUCH AN EXPENSE NOR SHOULD I BE REQUIRED TO... CADILLAC SHOULD BE ASHAMED...I UNDERSTAND THAT THERE IS A CLASS ACTION LAWSUIT AGAINST CADILLAC FOR THIS VERY REASON... IS THERE NOT ANYTHING YALL CAN DO? SPENT ALL MY MONEY ON A VEHICLE THAT I'M AFRAID TO DRIVE AFTER 5...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265449October 1, 2019
EXTERIOR LIGHTING
THE HEADLIGHT RANGE ON MY 2014 SRX IS SO BAD THAT I WAS HARDLY ABLE TO SEE THE ROAD AT NIGHT WHILE DRIVING THRU THE BLACK HILLS OF SOUTH DAKOTA ON RTE 16 THIS PAST WEEKEND. THE PEOPLE IN THE CAR WITH ME NOTICED THE LACK OF LIGHT RANGE AND SUGGESTED I LOOK INTO REPLACING MY HEADLIGHTS. I WAS WHITE KNUCKLED THE ENTIRE DRIVE. IT'S A MIRACLE WE ARE STILL ALIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265267September 30, 2019
ELECTRICAL SYSTEM
SEALED HEADLIGHT ASSEMBLY FAILS CAUSING IRREVERSIBLE CONDENSATION BUILDUP THAT DIFFUSES LOW-BEAM HEADLIGHTS TO THE POINT OF BEING UNUSABLE. HEADLIGHTS ARE SO DIM THAT TURN SIGNALS ILLUMINATE THE ROADWAY MUCH MORE BRIGHTLY THAN THE HEADLIGHTS. HAPPENS IN ALL OPERATING CONDITIONS, STATIONARY, IN MOTION, AND ON ALL TYPES OF ROADWAY. I HAVE A VIDEO SHOWING JUST HOW DIFFUSE AND DIM THE HEADLIGHTS ARE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258500September 27, 2019
EXTERIOR LIGHTING
LOW BEAM LIGHTS ARE TOO LOW TO DRIVE VEHICLE SAFELY, HIGH BEAMS OK, THIS IS A KNOWN COMPLAINT TO GM BUT THEY ARE NOT DOING ANYTHING ABOUT IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258557September 27, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS DID NOT WORK. THE CONTACT USED THE HIGH BEAMS TO DRIVE AT NIGHT. THE VEHICLE WAS TAKEN TO FIELDS CADILLAC ST. AUGUSTINE (904-823-3000, LOCATED AT 375 OUTLET MALL BLVD, ST AUGUSTINE, FL 32084) WHERE IT WAS DIAGNOSED THAT THE ELECTRICAL COMPONENT WAS FAULTY AND THE HEADLIGHT COMPONENT NEEDED TO BE REPLACED. THE TECHNICIAN STATED THAT THERE WAS NO RECALL BECAUSE THE VEHICLE WAS MANUFACTURED IN NEW YORK. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO TAKE THE VEHICLE BACK TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258268September 26, 2019
ENGINE, FUEL/PROPULSION SYSTEM
LOW OCTANE FUEL WAS USED IN THE VEHICLE AND IT IS NOW MAKING A KNOCKING SOUND FROM THE ENGINE, LAGGING ON ACCELERATING, AND HAVING ISSUES STARTING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258300September 26, 2019
EXTERIOR LIGHTING
MY HEADLIGHTS ARE SO DIM I NO LONGER FEEL SAFE DRIVING AT NIGHT AND WHEN I NEED TO I DRIVE WITH MY BRIGHTS ON, WHICH SEEMS TO UPSET A LOT OF OTHER DRIVERS. I HAVE BROUGHT MY VEHICLE TO THE DEALERSHIP IN REGARDS TO THIS ISSUE AND THEY SAID "YEAH, WE'VE HAD A LOT OF COMPLAINTS ABOUT THIS BUT THERE IS NOTHING WE CAN DO ABOUT IT". WHY NOT? THIS IS A HUGE SAFETY ISSUE! WILL IT TAKE A MAJOR CAR ACCIDENT OR TWO TO GET GM TO FIX THIS ISSUE THAT A LOT OF OTHER CONSUMERS ARE HAVING? THIS IS MY FIRST CADILLAC AND IF THIS IS NOT RESOLVED, IT WILL CERTAINLY BE MY LAST. I HAVE TWO TEENAGE DAUGHTERS THAT OCCASIONALLY DRIVE MY VEHICLE AND NOW THEY CANNOT AT NIGHT TIME. FOR THE PRICE I PAID FOR THIS VEHICLE I EXPECT TO BE DRIVING A CADILLAC THAT IS SAFE AND I DO NOT THINK THAT IS TOO MUCH TO ASK TO BE FIXED, AT THEIR COST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258450September 26, 2019
POWER TRAIN
ON SEVERAL OCCASIONS OVER THE PAST 3 MONTHS THE CAR WOULD "JOLT" WHILE ACCELERATING IN THE 20 TO 30 MPH RANGE SO BAD IT FELT LIKE I WAS HIT FROM BEHIND. FELT LIKE THE TRANSMISSION GOT CAUGHT BETWEEN GEARS. TOOK THE CAR TO THE DEALER AND HAD TO PAY OVER $275 FOR DIAGNOSTICS AND REPROGRAMMING EVEN THOUGH CAR WAS STILL UNDER THE POWER TRAIN WARRANTY. THE DEALER DID NOT KNOW IF THIS WAS THE FIX. VERY DISAPPOINTED THIS WASN'T COVERED UNDER THE WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257963September 25, 2019
EXTERIOR LIGHTING
THE LOW BEAMS ON MY SUV WENT COMPLETELY OUT AS I WAS DRIVING EARLY ONE MORNING OUT OF MY NEIGHBORHOOD! I NOTICED THAT IT WAS UNUSUALLY DARK AND THOUGHT THAT A STREET LIGHT WAS OUT, BUT I SOON DISCOVERED THAT IT WAS MY HEADLIGHTS THAT WERE NOT WORKING. I AM UNABLE TO DRIVE MY CAR AT NIGHT OR BEFORE THE SUN COMES UP BECAUSE I HAVE NO LIGHTS. I CAN ONLY USE THE HIGH BEAMS. I NEED TO BE ABLE TO DRIVE MY CAR WHEN IT'S DARK. THIS IS A SERIOUS PROBLEM AND THE GM SHOULD DO A RECALL TO REPAIR THIS DEFECT AT COST TO THE CONSUMER BECAUSE THEY ARE TOTALLY AWARE OF THIS ISSUE AND HAVE BEEN FOR YEARS. THERE IS AN ISSUE WITH THE SEALANT AND IT'S ALLOWING MOISTURE TO GET INSIDE OF THE HEADLIGHTS CAUSING THE LIGHTS TO GO OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257943September 25, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLAMP SEALS WERE DAMAGED AND THERE WAS MOISTURE IN THE HEADLAMP ASSEMBLIES. AS A RESULT, THE LIGHTS FAILED TO PRODUCE ADEQUATE LIGHTING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AUTONATION CADILLAC PORT RICHEY (9921 US-19, PORT RICHEY, FL 34668, (727) 364-2818) WHERE IT WAS DIAGNOSED THAT THE HEADLAMP KIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 9-5541370170. THE CONTACT WAS REFERRED TO NHTSA, BUT NO ASSISTANCE WAS OFFERED. THE CONTACT RECEIVED A CLASS ACTION LAWSUIT DOCUMENT REGARDING CLAIM NUMBER: 1053407. THE FAILURE MILEAGE WAS 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257698September 24, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT THE VEHICLE HESITATED WHEN IT SHOULD HAVE ACCELERATED. ALSO, WHEN THE VEHICLE SLOWED DOWN, THERE WAS A HARD DOWNSHIFT. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257864September 24, 2019
UNKNOWN OR OTHER
THE CUE SYSTEM IS TOTALLY UNRESPONSIVE. I HAVE AROUND 57,000 MILES AND BOUGHT THIS CAR AS A CERTIFIED USED VEHICLE WITH AROUND 30K MILES. THE CUE SYSTEM WORKED WHEN I BOUGHT THE CAR BUT CERTAIN ICONS LATER STOPPED RESPONDING WHILE THE MILEAGE WAS UNDER 50K. AND NOW NOTHING RESPONDS. I CALLED CUSTOMER SERVICE THEY TOLD ME TO OPEN THE DOOR WHILE THE CAR WAS RUNNING THEN TURN OFF THE CAR AND COUNT TO 30 AND THAT SHOULD UNFREEZE THE CUE. THIS DID NOT WORK. I AM TOLD IT WILL COST ANYWHERE FROM $1200 TO $2500 TO FIX THE CUE AND OTHER CADILLAC OWNERS REPORTED IN FORUMS THAT THE FIX WILL EVENTUALLY STOP WORKING. ACCORDING TO THE FORUMS AND WHAT I COULD SEARCH THIS ISSUE HAS IMPACTED 2013 - 2016 MODELS. GM SHOULD PAY FOR THIS FIX AND THE FIX SHOULD BE PERMANENT. I LOVE THE SRX BUT WILL NEVER BUY ANOTHER GM PRODUCT. THIS CUE SCREEN FREEZE IS WHILE IN PARK AND DRIVE. I TRY SENDING NAVIGATION FROM THE CADILLAC APP AND IT DOES RECOGNIZE RECEIVING THE MAP BUT WON'T LOAD OR GO TO NAVIGATION. WHEN I TOUCH THE HOME BUTTON IT WILL GO BACK TO THE MAIN SCREEN BUT THE FREEZE PREVENTS ANY CHANGES. I CANNOT USE THE NAVIGATION, SYNC THE TEMP OR MODIFY ANY SETTINGS. IT IS TOTALLY FROZEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257426September 23, 2019
ELECTRONIC STABILITY CONTROL (ESC)
AT RANDOM TIMES, WHILE ACCELERATING THE TRACTION ENGAGE MESSAGE WILL APPEAR AND THE CAR WILL NOT ACCELERATE FOR 2--3 SECONDS. VERY DANGEROUS. THE LAST TIME IT HAPPENED WAS WHEN I WAS TRYING TO MAKE A LEFT TURN IN A BUSY INTERSECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257467September 23, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT THE LIGHTS ON THE VEHICLE WERE VERY DIM, WHICH MADE IT DIFFICULT TO SEE WHEN DRIVING AT NIGHT. CADILLAC OF BIRMINGHAM (1677 MONTGOMERY HWY, VESTAVIA HILLS, AL 35216, (205) 588-4478) STATED THAT THE FAILURE WAS WELL KNOWN AND THE ENTIRE LIGHTING FIXTURE NEEDED TO BE REPLACED AT THE COST OF APPROXIMATELY $1,800. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257210September 22, 2019
VEHICLE SPEED CONTROL
I HAD MY CRUISE CONTROL SET TO 70 MILES PER HOUR AND WHEN IT WAS TIME TO EXIT THE HIGHWAY, THE CRUISE CONTROL WOULD NOT TURN OFF. I ENTERED A ONE-LANE ELEVATED EXIT. I APPLIED THE BRAKES, AND WHILE GOING 50 MPH, WAS TRYING TO TURN THE CRUISE CONTROL OFF AT ITS SWITCH. I SHIFTED THE CAR INTO NEUTRAL AND WHEN I PUT IT BACK INTO DRIVE THE CAR STARTED TO ACCELERATE AGAIN. I TRIED THIS MORE THAN ONCE. I HAD DIFFICULTY MAINTAINING CONTROL OF MY VEHICLE. AFTER GETTING OFF THE EXIT, I BROUGHT THE CAR TO A STOP BY PLACING IT IN NEUTRAL. I WAS NOW AT THE ENTRYWAY TO DFW AIRPORT AND HAD MY VEHICLE ON THE SHOULDER. AFTER TURNING THE CAR OFF AND BACK ON I HOPED THAT MAYBE I COULD DRIVE IT TO A PARKING SPOT, AS TO CALL A WRECKER AT THAT MOMENT WOULD CAUSE ME TO LOSE MY EXPENSIVE TICKET FOR AN OVERSEAS FLIGHT. AFTER I TURNED THE CAR BACK ON, I TRIED TO TAKE OFF TO MERGE WITH TRAFFIC AND FOUND THAT MY CAR WOULD NOT GET UP TO SPEED SO I PULLED BACK ONTO THE SHOULDER. I TRIED THIS AGAIN AND REALIZED THAT MY FOOT DID NOT REACH THE ACCELERATOR AS IT NORMALLY DOES. NOT ONLY HAD THE CRUISE CONTROL FAILED TO TURN OFF BUT THE ACCELERATOR WAS NOW STUCK DOWN. I HIT THE ACCELERATOR WITH THE HEEL OF MY FOOT AND IT DISLODGED. I WAS ABLE TO DRIVE THE CAR TO THE CLOSEST PARKING LOT. UPON MY RETURN I HAD THE CAR TOWED AS I WAS FEARFUL OF DRIVING IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257161September 21, 2019
EXTERIOR LIGHTING
PASSENGER SIDE EXTERIOR HEADLAMP WENT OUT SUDDENLY WHILE TRAVELING. IT WAS RAINING AND WHEN MY HUSBAND CHECKED THE LIGHTS NOTICED THAT THERE WAS A LOT OF MOISTURE INSIDE THE HEADLIGHTS. WE ASSUMED THE BULB JUST WENT OUT BUT WE CHANGED THE BULB AND IT STILL DIDN'T WORK. WE HAD TO TRAVEL 5 HOURS HOME HOPING WE COULD GET THERE BEFORE DARK AND NERVOUS THE WHOLE TIME THINKING THE OTHER LIGHT WOULD GO OUT IN THE DARK AND POSSIBLY CAUSE AN ACCIDENT. WE WERE LUCKY WE MADE IT HOME RIGHT AT DARK. WE STILL CANNOT GET THE LIGHT TO WORK AND I AM AFRAID TO DRIVE IT AT NIGHT. IT ONLY HAS 21,000 MILES ON IT. I STARTED DOING RESEARCH AND SEEN SEVERAL ISSUES WITH THE EXTERIOR HEADLAMPS AND I DON'T UNDERSTAND WHY GM OR CADILLAC HAS DONE A RECALL TO HAVE THESE ISSUES FIXED SINCE IT IS A SEVERE SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256383September 18, 2019
EXTERIOR LIGHTING
THE LOW BEAM HEADLIGHTS ON OUR 2012 CADILLAC SRX ARE SO DIM THEY ARE UNSAFE AND PREVENT THE VEHICLE FROM BEING DRIVEN AT NIGHT UNLESS HIGH BEAMS CAN BE USED. GM IS AWARE OF THE ISSUE AND HAS PROVIDED NO FIX, OTHER THAN REPLACING THE HEADLIGHT ASSEMBLY WITH THE SAME FAULTY VERSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256407September 18, 2019
EXTERIOR LIGHTING
I NOTICED THAT ONLY MY DRIVERS SIDE HEADLIGHT WAS NOT WORKING. AFTER INVESTIGATING I LEARNED THAT THERE HAS BEEN 2 CLASS ACTION LAWSUITS FILED AND WON AGAINST THE MANUFACTURER IN FLORIDA AND CALIFORNIA. THIS IS DUE TO CONDENSATION CAUSING THE LOW BEAM LIGHT TO FAIL. I TOOK THE HEADLIGHTS OUT AND PUT THE BULB FROM THE DRIVERS SIDE INTO THE PASSENGER SIDE AND IT WORKS. THIS IS CONSISTENT WITH THE COMPLAINTS FROM THE LAWSUITS. THERE ARE WAY TOO MANY COMPLAINTS ABOUT THIS CAUSING HEADLIGHTS TO FAIL IN RAINY CONDITIONS. THAT IS THE WORST TIME FOR HEADLIGHTS TO FAIL. THERE ARE ENOUGH COMPLAINTS THAT A RECALL SHOULD BE DONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256110September 17, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS STARTED TO DIM APPROXIMATELY TWO YEARS AGO. THE FAILURE WORSENED TO THE POINT THAT THE HIGH BEAM HEADLIGHTS HAD TO BE UTILIZED WHILE DRIVING AT NIGHT. ON APRIL 14, 2019, THE CONTACT RECEIVED A LETTER FROM THE MANUFACTURER STATING THAT IF THE LOW BEAM HEADLAMP SYSTEM HAD TO BE REPLACED, AND THE CONTACT WOULD BE REIMBURSED FOR THE REPAIR COST. THE VEHICLE WAS TAKEN TO WILLIAMSON CADILLAC (7815 SW 104TH ST, MIAMI, FL 33156) WHERE IT WAS DETERMINED THAT THE LOW BEAM HEADLIGHT SYSTEM NEEDED TO BE REPLACED; HOWEVER, THE PROGRAM HAD ENDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 50,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255864September 16, 2019
AIR BAGS, ENGINE, POWER TRAIN
I JUST BOUGHT THIS VEHICLE TWO DAYS AGO AND NOW REALIZED IT LOSES POWER WHILE DRIVING (IN-MOTION) AND THEN JUMPS AS IF IT WANTS TO CUT OFF. AT THE TIME, I WAS DRIVING ON A CITY STREET AND AS I TRIED TO ACCELERATE, THE PROBLEM OCCURRED. THIS IS VERY DANGEROUS AND SCARY BECAUSE IT CAN CAUSE A CRASH OR CAUSE OTHER CARS TO REAR-END IT. ALSO, IT SAYS AIRBAG NEEDS SERVICING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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