Cadillac SRX Complaints

3,266 consumer complaints on file.

#10407558June 20, 2011
STRUCTURE
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT WAS DRIVING 35 MPH WHEN HE NOTICED SEVERAL BLIND SPOTS THAT INTERFERED WHILE THE CONTACT ATTEMPTED TO CHANGE LANE. THE MANUFACTURER WAS CONTACTED BUT ADVISED THERE WAS NOTHING THAT COULD BE DONE. THERE WERE NO REPAIRS. THE FAILURE MILEAGE WAS 2,300. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10407138June 16, 2011
AIR BAGS
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT WAS DRIVING APPROXIMATELY 60 MPH WHEN AN OPPOSING VEHICLE CRASHED INTO THE PASSENGER SIDE. THE FRONT PASSENGER SIDE WHEEL DETACHED FROM THE VEHICLE. THE SIDE AIR BAGS FAILED TO DEPLOY WITH THE IMPACT AND THE CONTACT SUSTAINED MINOR INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER COLLISION CENTER. THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 11V308000 (AIR BAGS: SIDE/WINDOW) AND THE CONTACT PLANNED TO HAVE THE VEHICLE REPAIRED UNDER THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,000. UPDATED 07/20/11 *BF
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10405828June 10, 2011
ELECTRICAL SYSTEM, POWER TRAIN
THE KEY FAILED TO BE RELEASED FROM THE IGNITION AFTER TURNING OFF ENGINE , THE VEHICLE CAN BE SHIFTED FROM PARK TO DRIVE WITH OUT DEPRESSING BRAKE PEDAL, WITH THE CAR RUNNING OR NOT , IT DID HAVE THE DEALER DO THE RECALL SERVICE FOR THE SHIFTER. THE PROBLEM OCCURRED AFTER SERVICE . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10405869June 10, 2011
AIR BAGS:SIDE/WINDOW
MY NAME IS[XXX] AND I REPRESENT[XXX] AND HER FAMILY. SHE LEASED A CADILLAC SRX ON JULY 6, 2010. ON DECEMBER 4, 2010 THE SIDE AIR BAG DEPLOYED INJURING THE DRIVER WITHOUT AN ACCIDENT. THE INSURANCE DETERMINED IT WAS A MANUFACTURER DEFECT. TO DATE, THE MANUFACTURER IS REFUSING TO REPAIR. A RECALL FOR THE 2011 SRX WAS RELEASED TODAY. IT IS OBVIOUS THEIR IS DEFECTIVE ENGINEERING IN THE AIR BAG SYSTEM. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10405896June 10, 2011
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2004 CADILLAC SRX. THE CONTACT STATED THAT THE ODOMETER FAILED. THE ODOMETER NO LONGER READ MILEAGES ACCURATELY AND WOULD DISPLAY READNGS VERY SLOWLY. THE FAILURE OCCURRED AFTER THE AUTOMATIC TRANSMISSION WAS REPLACED BY AN AUTHORIZED DEALER. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO STATED THEY COULD NOT REPAIR THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAS AWAITING A RESPONSE. THE FAILURE MILEAGE WAS 44,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10405921June 10, 2011
ELECTRICAL SYSTEM
ON THE 2011 CADILLAC SRX THERE IS NO WARNING SOUNDED IF YOU LEAVE YOUR KEYLESS IGNITION RUNNING AND LEAVE THE VEHICLE. YESTERDAY, I INADVERTENTLY LEFT THE VEHICLE RUNNING AND THE CAR DID NOT BEEP OR GIVE ME ANY INDICATION THAT I HAD DONE SO. THESE KEYLESS IGNITION SYSTEMS ARE VERY DANGEROUS BECAUSE IF YOU ACCIDENTALLY LEAVE THE CAR RUNNING IN THE GARAGE YOU COULD INADVERTENTLY CAUSE A CARBON MONOXIDE POISONING SITUATION. IT IS A VERY UNSAFE FEATURE THAT COULD BE CORRECTED WITH A SIMPLE WARNING SIGNAL. THERE NEEDS TO BE SOME TYPE OF WARNING, A CAR HORN BEEP OR SOMETHING TO LET THE DRIVER KNOW THAT THE VEHICLE IS RUNNING WHEN THE DRIVER LEAVES THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10405415June 7, 2011
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT WAS DRIVING APPROXIMATELY 60 MPH WITH THE LOW BEAM HEADLIGHTS IN ACTIVATION HOWEVER, THEY EXHIBITED EXTREMELY POOR LIGHTING. THE HEADLIGHTS FAILED TO ILLUMINATE THE ENTIRE ROAD. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY DID NOT HAVE THE PROPER EQUIPMENT TO PERFORM A DIAGNOSIS ON THE HEADLIGHTS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10404149June 2, 2011
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2004 SRX CADILLAC. THE CONTACT STATED THE VEHICLE STALLED WHILE MAKING A RIGHT TURN AND THE CHECK ENGINE LIGHT ILLUMINATED AFTER THE FAILURE OCCURRED. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHO PERFORMED A DIAGNOSTIC TEST THAT INDICATED THE FAILURE WAS CAUSED BY THE THROTTLE BODY. THE THROTTLE BODY WAS REPLACED; HOWEVER, THE REPAIR DID NOT CORRECT THE FAILURE. THE VEHICLE CONTINUED TO STALL WITHOUT WARNING. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 82,000 AND THE CURRENT MILEAGE WAS 88, 0000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10403996June 1, 2011
LATCHES/LOCKS/LINKAGES
I PARKED MY 2011 CADILLAC MODEL SRX IN THE GARAGE AND WALKED AWAY FROM IT AND CLOSED MY GARAGE DOOR. ONE HOUR LATER I OPENED THE GARAGE DOOR AND THE VEHICLE ROLLED DOWN MY DRIVEWAY AND OVER A CURB AND HIT A TREE. THE CAR WAS IN DRIVE. ON A NORMAL AUTOMOBILE THERE THE DRIVER NEEDS TO PUT THE CAR IN PARK IN ORDER TO REMOVE THE KEY. THIS FEATURE IS PRETTY UNIVERSAL IN EVERY CAR I HAVE OPERATED. THIS FEATURE IS NOT INCORPORATED IN MY NEW CADILLAC. IT USES AN ELECTRONIC KEY THAT DOES THAT CAN REMAIN IN YOUR POCKET. THERE WAS NO INDICATION THAT I WAS LEAVING THE CAR IN DRIVE VICE PARK. IF A CHILD HAD BEEN IN MY DRIVEWAY THIS ACCIDENT COULD HAVE BEEN MUCH WORSE. THE DAMAGES TO MY CAR WERE $2132.89 AND THE LOSS ON 10 DAYS USE OF THE CAR. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10400783May 13, 2011
VISIBILITY
TL* THE CONTACT OWNS A 2007 CADILLAC SRX. THE CONTACT STATED THAT THE CHROME ON THE INSIDE AIR VENTS REFLECTED OFF THE OUTSIDE REARVIEW MIRROR, IMPAIRING THE CONTACTS VISION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THAT THERE WERE NO RELATED RECALLS. THE CONTACT CALLED THE MANUFACTURER WHO CONFIRMED THAT THERE WERE NO RECALLS AND PROVIDED NO FURTHER ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE CURRENT MILEAGE WAS APPROXIMATELY 52,000 AND THE FAILURE MILEAGE WAS APPROXIMATELY 50,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10398141April 28, 2011
SUSPENSION
TL*THE CONTACT OWNS A 2005 CADILLAC SRX. THE CONTACT STATED THAT THE SHOCK ABSORBER WAS NOT FUNCTIONING PROPERLY, CAUSING THE VEHICLE TO BOUNCE UP AND DOWN WHEN TRAVELING. AT 40,000 MILES, THE CONTACT STATED THAT THE SERVICE SUSPENSION SYSTEM INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL INTERMITTENTLY. THE DEALER ADVISED THE CONTACT THAT THE ELECTRONIC SUSPENSION CONTROL MODULE WAS CORRODED AND NEEDED TO BE REPLACED. THE MANUFACTURER OFFERED TO PAY HALF OF THE REPAIR COST. THE CURRENT MILEAGE WAS 80,000 AND THE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10397929April 26, 2011
SUSPENSION:FRONT:HUB
TL* THE CONTACT OWNS A 2004 CADILLAC SRX. THE CONTACT STATED THAT WHEN SHE TRIED TO ENGAGE THE BRAKE PEDAL IT EXTENDED TO THE FLOORBOARD. THE VEHICLE WAS TAKEN TO THE DEALER WHO CONFIRMED THAT THE ELECTRONIC BRAKE CONTROL MODULE WAS DEFECTIVE AND WOULD NEED TO BE REBUILT. THE VEHICLE WAS REPAIRED. THREE MONTHS LATER, THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS TOLD THAT THE HUB BEARING WOULD NEED REPLACING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER DID NOT OFFER ANY ASSISTANCE. THE FAILURE MILEAGE WAS 95,000 AND THE CURRENT MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10395861April 14, 2011
STEERING
WHILE CHANGING LANES...MY STEERING WHEEL LOCKED AND VEHICLE JUMPED TO THE RIGHT LANE. I RESTARTED THE CAR AND THE WHEEL WAS FREE. I TOOK IT IN FOR REPAIRS AND WAS TOLD I MUST REPLACE THE ENTIRE STEERING RACK, PUMP AND HOSES FOR A COST OF $ 2,489.00. THE REPAIR FACILITY TOLD ME THIS IS VERY COMMON IN SRX AND THAT HE JUST DID THE SAME THING ON ANOTHER 05 SRX! SCARY AND COSTLY! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10395857April 14, 2011
ENGINE AND ENGINE COOLING
IN OCTOBER OF 08 MY 05 CADILLAC SRX BEGAN TO BUCK AND HESITATE EXTENSIVELY. I HAD IT TOWED TO THE DEALER AND WAS TOLD IT HAD NO OIL IN IT. I PRODUCED MY RECEIPT THAT I HAD THE OIL CHANGED 730 MILES PREVIOUS. CAR HAD 53,000 MILES ON IT AND OUT OF WARRANTY! I HAVE SINCE HAD TO REPLACE THE FUEL INJECTORS (6 AT $800) EACH AND WAS TOLD THAT THIS CAR IS "KNOWN FOR BURNING OIL...WHICH LEADS TO THIS PROBLEM!". I NOW USE THREE QUARTS OF OIL EVERY 6000 MILES BETWEEN OIL CHANGES! CAR HAS 81,000 MILES AND COSTS ME ABOUT 2000 EVERY 6 MONTHS IN REPAIRS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10395358April 9, 2011
FUEL SYSTEM, GASOLINE
2011 CADILLAC SRX HAS EXTENSIVE BANGING NOISE IN REAR OF VEHICLE. DEALER SAYSNOISE IS DUE TO GAS TANK "SLOSH" AND GM ENGINEERS ARE AT WORK ON THE PROBLEM. IS THIS "SLOSHING" OF THE FUEL DANGEROUS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10394385April 6, 2011
STRUCTURE:BODY:ROOF AND PILLARS
AFTER TWO SEASONS OF NORMAL USE THE ULTRAVIEW SUNROOF LEFT BRACKET WHICH OPENS AND CLOSES THE ROOF HAS SOMEHOW BECOME LOOSE OR HAS CRACKED AND DOES NOT HOLD THE LEFT SIDE OF THE ROOF DOWN. WHEN DRIVING AT SPEEDS OF 45 MPH OR MORE AIR CAN BE HEARD COMING INTO THE CAR AND THE LEFT SIDE OF THE ROOF CAN BE SEEN SLIGHTLY LIFTING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10394170April 4, 2011
ELECTRONIC STABILITY CONTROL (ESC)
WHILE DRIVING ON A STRAIGHT STRETCH OF INTERSTATE ON DRY PAVEMENT, THE STABILITY SYSTEM INTERMITTENTLY ENGAGES CAUSING THE ABS TO ENGAGE. THE VEHICLE WILL VEER TO ONE SIDE (HAS GONE BOTH R AND L) AS THE ABS APPLIES THE BRAKES AND THE STABILITY SYSTEM ATTEMPTS TO CORRECT FOR A PROBLEM THAT DOESNT EXIST. THE "STABILITY SYSTEM ENGAGED" MESSAGE APPEARS ON THE TOUCH SCREEN. ADDITIONALLY, THE STABILITY SYSTEM WILL ENGAGE (AGAIN, "STABILITY SYSTEM ENGAGED" MESSAGE APPEARS) WITHOUT THE ABS ENGAGING. THIS WILL OFTEN CAUSE A SLIGHT COURSE CORRECTION, BUT NO DRAMATIC VEER TO ONE SIDE. THE ABS RECENTLY ENGAGED 2 TIMES DURING A 90 MILE TRIP WITH THE STABILITY SYSTEM ENGAGING (NO ABS) AN ADDITIONAL 6-8 TIMES. AT NO POINT WERE ROAD CONDITIONS IMPARED IN ANY WAY. WEATHER WAS MID 60S-LOW 70'S AND SUNNY. THE ISSUE OCCURED WITHOUT THE CRUSIE CONTROL ON (FIRST TIME, ABS ENGAGED) AND WITH THE CRUISE CONTROL ON(ABS NEVER ENGAGED). WHEN THE ABS ENGAGED, THE VEHICLE WOULD VEER ENOUGH TO MOVE PARTIALLY INTO ANOTHER LANE. HAD THERE BEEN MORE TRAFFIC, I COULD HAVE EASILY BEEN INVOLVED IN AN ACCIDENT AT HIGHWAY SPEEDS. SPEEDS AT THE TIME OF THE INCIDENTS VARIED FROM 55-70. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10394180April 4, 2011
VEHICLE SPEED CONTROL, SEAT BELTS:FRONT
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT ON TWO SEPARATE OCCASIONS WHILE ATTEMPTING TO PARK WITH THE BRAKES DEPRESSED, THE VEHICLE ABNORMALLY ACCELERATED AND CAUSED THE CONTACT TO CRASH INTO TWO PARKED VEHICLES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DEALER WHO PERFORMED A DIAGNOSTIC AND WAS UNABLE TO LOCATE A FAILURE CODE. THE VEHICLE WAS ALSO TEST DRIVEN BUT THE FAILURE DID NOT RECREATE. THE FRONT END OF THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 4,000 AND THE CURRENT MILEAGE WAS 57,000. THE CONSUMER ALSO STATED THE SEAT BELT DIDN'T HOLD HIM IN PLACE. UPDATED 08/12/11. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10394237April 4, 2011
ENGINE AND ENGINE COOLING:ENGINE
CADILLAC SRX TURBO PURCHASED 7/26/10. NOVEMBER 2010 @ 4000 MILES TURBO FAILED TO OPERATE AND POOR ACCELERATION, DEALER WOULD HAVE TO ORDER RECALL PARTS AND WOULD LET ME KNOW WHEN AVAILABLE. TEMPORARY REPAIR TO HOSE MADE. IN MARCH 2011, (@ 6000 MILES) ATTEMPTED TO START COLD ENGINE AND HEARD NOISE, AND SOME SMOKE WITHOUT MOVING CAR. LUCKILY THE CAR WAS IN MY DRIVEWAY WHEN THIS "CATASTROPHIC ENGINE FAILURE" OCCURRED. CAR TOWED TO DEALER. DEALER DETERMINED THAT THE PISTON ROD WAS THROWN AND PUT A HOLE IN THE SIDE OF THE ENGINE. CAR HELD WHILE DEALER INVESTIGATED CAUSE. NEXT DAY ADVISED OF CAUSE AND TOLD THAT CORRECTION IS REPLACEMENT OF THE ENGINE. IN MARCH, THE SERVICE DEPT. TOLD ME THEY KNEW NOTHING ABOUT AN ENGINE RECALL ONLY A TURBO HOSE AND POWER STEERING RECALL. DEALER HAS REPLACED ENGINE AND "DONE ALL RECALLS." I AM AFRAID TO PICK UP THE CAR, AND UNSURE OF DEALERS ETHICS. I NEVER RECEIVED ANY LETTER OF ANY KIND ABOUT THE SAFETY RECALLS ON MY NEW CAR. I HAVE NEVER USED REGULAR GAS IN THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392659March 23, 2011
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL*THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE LIGHTS ON THE INSTRUMENT PANEL WOULD SHUT ON AND OFF. THE CONTACT HAD TAKEN THE VEHICLE BACK TO THE DEALER THREE TIMES AND THEY WERE UNABLE TO CORRECT THE FAILURE. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT WHEN THE INSTRUMENT PANEL WAS NO LONGER ILLUMINATED, HE WAS UNABLE TO SEE THE SPEED THAT HE WAS DRIVING. THE FAILURE MILEAGE WAS 1,400. UPDATED 05/04/11 *BF UPDATED 08/19/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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