Cadillac SRX Complaints

3,266 consumer complaints on file.

#10861433April 26, 2016
STEERING
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED WHILE DRIVING THE VEHICLE AT LOW SPEEDS, THE STEERING COLUMN JAMMED. THE CONTACT STATED THAT THE VEHICLE RESUMKED TO NORMAL AFTER THIRTY SECONDS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE REPLICATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10846509April 26, 2016
BACK OVER PREVENTION: CAMERA SYSTEM
2016 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO VEHICLE REAR VIEW CAMERA ISSUES. *SMD CONSUMER SENT ADDITIONAL CORRESPONDENCE. *SMD THE CONSUMER STATED AT DUSK, THERE WAS A LACK OF BEING ABLE TO SEE WHEN USING THE BACK UP CAMERA. THE CONSUMER STATED CADILLAC CHOSE A 360 DEGREE FISHEYE LENS WITH REALLY LOW RESOLUTION. HE STATED IT WOULD NEVER BE AS GOOD AS THE STRAIGHT REAR VIEW SYSTEM, BECAUSE IT DID NOT FILL UP THE SCREEN AND THE LENSES APPARENTLY SACRIFICED CLARITY AND BRIGHTNESS. THEE CAMERA WAS FOGGY IN THE DAY AND NEXT TO USELESS IN THE DARK. *JB THE CAMERA WAS REPLACED BUT THE FAILURE RECURRED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861479April 26, 2016
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2007 CADILLAC SRX. ON EACH SIDE OF THE VEHICLE, THERE WERE AIR DISTRIBUTION UNITS. EACH UNIT, OUTLINED IN A SILVER COMPONENT, PRODUCED A GLARE AND REFLECTION THAT AFFECTED VISIBILITY IN THE REARVIEW MIRROR. IN ADDITION, THE GLARE IMPACTED THE CONTACT'S VISION WHILE LOOKING THROUGH THE REARVIEW AND FRONT MIRRORS. THE DEALER AND MANUFACTURER WERE NOTIFIED, BUT DID NOT PROVIDE A REPAIR SOLUTION. THE APPROXIMATE FAILURE MILEAGE WAS 54,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861496April 26, 2016
UNKNOWN OR OTHER
THE CAR HAS A CONSTANT VIBRATION AT SPEEDS BEGINNING ABOUT 55MPR AND INCREASING UP TO 70MPR. THE DEALER SERVICE MANAGER AND SALE PERSON DROVE THE CAR AND OBSERVED THE SAME FAULT. THIS CAR WAS PURCHASED OFF THE SHOWROOM FLOOR WITH 20 TOTAL MILES. THE CONDITION WAS FIRST OBSERVED ON THE FIRST HIGHWAY DRIVE AT SPEEDS BETWEEN 55 AND 70 MPH. AFTER TWO ATTEMPTS TO BALANCE AND CHANGE TIRES; I WAS TOLD THEY HAD TO REPLACE BOTH REAR AXLES, BUT WAS NOT ABLE TO CONFIRM THAT FIXED THE PROBLEM. I ALSO DROVE ANOTHER NEW LUXURY CAR WITH THE DEALER AND IT PERFORMED THE SAME WAY; SUGGESTED THESE WERE SEASON END VEHICLES PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861555April 26, 2016
STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. WHILE DRIVING AT A LOW SPEED, THE HATCH INDEPENDENTLY OPENED, STRUCK THE GARAGE DOOR, AND FAILED TO CLOSE AUTOMATICALLY. THE CONTACT HAD TO MANUALLY CLOSE THE HATCH. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 2,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860344April 19, 2016
POWER TRAIN
I DISCOVERED FLUID LEAKING UNDER THE VEHICLE AND A BANGING, LOUD NOISE WAS PRESENT WHEN SHIFTING TO 1ST GEAR. THE VEHICLE WAS TAKEN TO THE MECHANIC WHERE IT WAS DIAGNOSED THAT THE REAR DIFFERENTIAL GASKET WAS RUPTURED. I CALLED THE GMC DEALER IN COSTA MESA, CA AND I WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 07V589000 (POWER TRAIN), EVEN IF THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 65-70,000M. PLEASE HELP ME SINCE THE DEALER SAID IS NOT THEIR RESPONSABILITY, BECAUSE BASED ON THE VIN NUMBER, THIS CAR IS NOT INCLUDED IN THE RECALL. THE RECALL STARTED ON DEC.20, 2007, SO I'M ALMOST 100% THAT MY VEHICLE WAS BUILT BEFORE THAT DAY IN THE YEAR OF 2007. PLEASE HELP ME SINCE THIS NOISE IS SO LOUD AND THE BANGING IS SO POWERFULL, THAT MY KIDS ALWAYS THINK THAT I HIT OR SOMEBODYELSE HIT OUR CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10855293April 13, 2016
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2013 CADDILIAC SRX. THE CONTACT STATED THAT THE EXTERIOR HEADLAMPS HAD NOT EMITTED ENOUGH LIGHT WHILE DRIVING. THE CONTACT STATED THAT IT WAS DIFFICULT TO VIEW THE ROADS DURING NIGHT TIME DUE TO THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE HEADLIGHTS WERE REPLACED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000. THE VIN WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854965April 11, 2016
SERVICE BRAKES, POWER TRAIN, UNKNOWN OR OTHER
HOOD HYDRAULICS BAR DOESN'T STAY UP ON FRONT.REAR HYDRAULICS HATCH DOOR DOESN'T STAY UP. BRAKE LINE IS ROTTED YET WAS GARAGED FOR MOST OF ITS LIFE.CADDY REPAIR NOTICED THIS. FRONT AND REAR DIFFERENTIALS ARE BAD.THEY ARE LEAKING.BROUGHT IT IN BECAUSE OF THE NOISE TO MECHANIC AND TOO COSTLY TO REPAIR. EXTENDED WARRANTY WAS USELESS. THEY DIDN'T COVER IT ALTHOUGH IT STATES THEY COVER DIFFERENTIALS IF... LOUD NOISE ON ACCELERATION. VERY COSTLY REPAIRS AND DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854267April 8, 2016
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN, VEHICLE SPEED CONTROL
RANDOM TRACTION CONTROL ENGAGEMENT AND STABILITY SYSTEM BOTH NOTED IN RADIO -- BUT NO CONDITIONS TO WARRANT IT AND NO CODES TO EXPLAIN IT--WHEN CHECKED NOTHING FOUND. CAUSES DANGEROUS UNEXPECTED SLOWING OF VEHICLE BOTH AT INITIAL ACCELERATION AND TURNING WHICH IS CONTRARY TO WHAT WOULD BE EXPECTED BY SURROUNDING TRAFFIC. THEN SLUGGISH W DECELERATION BUT NO CHECK LIGHT AND MECHANIC CAN'T FIGURE. NOW WILL ONLY DRIVE FORWARD, CAN'T DRIVE OR EVEN PUSH IN REVERSE. THIS EVENT WAS PRECEDED BY LOSS OF ACCELERATION ON HIGHWAY (SLUGGISH) -- ALSO DANGEROUS AND STILL NI ENGINE LIGHT!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854282April 8, 2016
EXTERIOR LIGHTING
I PURCHASED MY USED 2010 SRX IN FEB. OF 2015. SINCE THEN I'VE HAD MY HEADLIGHTS FIXED THREE TIMES DUE TO CONDENSATION BUILDUP. IT STARTED OFF WITH THE PASSENGER SIDE, I GOT THAT FIXED THEN SIX MONTHS LATER THEY BOTH GOT CONDENSATION. GOT THEM BOTH FIXED BECAUSE ITS INSPECTION TIME TWO WEEKS AFTER INSPECTION DRIVER SIDE COMPLETELY BURNED OUT. I WAS ON MY TO PA FROM VA AND MY HEADLIGHT WENT OUT. CADILLAC REFUSE TO FIX IT. ITS VERY COSTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854372April 8, 2016
EXTERIOR LIGHTING
] LEAKING HEADLIGHTS! (WATER, CONDENSATION, MOISTURE, ETC)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854380April 8, 2016
POWER TRAIN, STEERING, SUSPENSION:FRONT:WHEEL BEARING, STRUCTURE:BODY, ENGINE
TL* THE CONTACT OWNS A 2005 CADILLAC SRX. AFTER PURCHASING THE VEHICLE FROM AN INDEPENDENT DEALER, THE CONTACT TOOK THE VEHICLE TO A CERTIFIED FORD DEALER. THE TECHNICIAN DIAGNOSED THAT THE ENGINE LIGHT WAS ILLUMINATED AND THE DRIVE SHAFT COUPLERS, POWER STEERING, FRONT WHEEL BEARING, AND MOTOR MOUNTS WERE ALL DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS RETURNED TO THE INDEPENDENT DEALER WHO REFUSED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 109,916.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854467April 8, 2016
ELECTRICAL SYSTEM
INSTRUMENT PANEL LIGHTS DO NOT COME ON AFTER LEAVING A DARK AREA WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854473April 8, 2016
EXTERIOR LIGHTING
HEADLIGHTS LOW BEAM HEADLIGHT IS VERY POOR. VERY DIFFICULT TO SEE AND IS VERY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852942April 1, 2016
SERVICE BRAKES
TOOK THE CAR TO THE SUPERMARKET & AS I WAS DRIVING HOME I WENT TO STOP AT A RED LIGHT & MY BRAKES COMPLETELY FAILED. THERE WAS NO WARNING, THANK GOD I WAS NOT GOING FAST AND I WAS NOT HIT BY ANOTHER CAR. BRAKE FLUID HAD COMPLETELY DRAINED OUT OF THE SYSTEM. GOT MY CAR TOWED TO REPAIR SHOP WHERE WE HAVE ALL OUR CARS SERVICED. MECHANIC SAID ALL THE BRAKE LINES WERE ALL ROTTED/RUSTED. CAN'T GET PARTS ANYMORE, THEY HAVE TO 'FABRICATE' THEM. PRICE TO REPAIR $1200.00 MY CAR ONLY HAS 58K & IS GARAGED. I DO LIVE ON LONG ISLAND BUT HAVE NEVER DRIVEN THROUGH ANY FLOODS. CADILLAC SAYS 'CAR IS TOO OLD FOR ANY RECOURSE ON THEIR PART'. WHAT ELSE IS NEW. I LOST MY BRAKES IN AN INSTANT WITH NO WARNING. I'M GRATEFUL I DID NOT CAUSE AN ACCIDENT OR GET MYSELF KILLED. HAVE READ ONLINE THAT THIS HAS BEEN AN ISSUE. I GUESS YOU CAN ADD MY CAR TO YOUR STATISTICS. I GUESS I COULD ASK MECHANIC FOR PICTURES IF YOU WOULD LIKE TO SEE. THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851959March 28, 2016
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE DRIVER SIDE LOW BEAM HEADLIGHT FAILED TO ILLUMINATE. THE DEALER DIAGNOSED THAT THERE WAS WATER INTRUSION AND THAT THE LIGHT FIXTURE NEEDED TO BE REPLACED. THE DEALER DID NOT SPECIFY IF A SEAL FRACTURED OR IF THERE WAS A REMEDY FOR THE SHORT CIRCUIT ELECTRICAL FAILURE OTHER THAN REPLACING THE LOW BEAM HEAD LAMP ASSEMBLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INDICATED THAT THERE WAS NO MANUFACTURER RECALL TO COVER THE REPAIR. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851729March 26, 2016
EXTERIOR LIGHTING
SEPTEMBER 2015 HEADLITES STARTED GETTING MOISTURE AND WATER IN THEM.IN OCT WHILR DRIVING AT NITE THE LEFT HEADLITE WENT OUT THEN THE RIGHT ONE DID,I COULD NOT SEE THE ROAD AND WENT IN DITCH.CALLED CADILLAC NEXT DAY TOLD THEM WHAT HAPPENED AND WAS TOLD NOTHING THEY COULD DO AND ADVISED ME TO CALL DEALER WHICH I DID AND WAS TOLD I WOULD HAVE TO BUT 2 NEW HEADLITES AT 1200.00 EACH WITH OUT LABOR,I COULD NOT AFFORD THAT SO TOOK LITES OUT OF CAR,THE BALLAST WERE FILLED WITH WATER.I SEPERATED THE LENSES AND RESEALED THEM WITHSILICONE AND REPLACED BALLAST AND BULBS FROM EBAY.HEADLITES NO LONGER LEAK BUT IM SURE THEY WILL AT SOME POINT IN TIME.THIS SHOULD BE A RECALL THIS IS TO DANGEROUS AND IT IS DEFINATELY A DISIGN FLAW,I HAVE READ WHERE MANY OTHER PEOPLE ARE HAVING THE SAME PROBLEM. THIS IS A 2010 CADILLAC SRX ,ISSUE STARTED AT 57,000 MILES
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10851289March 23, 2016
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE PASSENGER SIDE HEADLIGHT FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT CONDENSATION ENTERED INTO THE HEADLIGHT ASSEMBLY, WHICH WOULD SHORT OUT THE ELECTRICITY IN THE UNIT. THE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE OCCURRED ON TWO PRIOR OCCASIONS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851298March 23, 2016
ELECTRICAL SYSTEM
DO YOU REALLY BELIEVE PLACING 2 PLASTIC CAPS ON A KEY SOLVES THIS IGNITION RECALL? THE RECALL IS FOR THE IGNITION SWITCH! I TOOK THE CAR IN TODAY AND THIS IS HOW THEY ADDRESSED THE ISSUE. THIS WAS A COMPLETE WASTE OF MY TIME AND I AM NO MORE SAFER NOW THAN BEFORE I WENT IN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850378March 18, 2016
EXTERIOR LIGHTING
VEHICLE HEADLAMPS WENT OUT TOTALLY WITHIN 2 DAYS AFTER MOISTURE AND CONDENSATION APPEARED BEHIND PROTECTIVE CLEAR SEALED COVERS. LEFT SIDE WENT OUT WHILE VEHICLE WAS IN MOTION, RIGHT SIDE WAS OUT WHEN I ARRIVED FOR SERVICE THE NEXT DAY. I WAS CHARGED $1354.47 BY CADILLAC TO REPLACE ALL COMPONENTS ON EACH SIDE, INCLUDING NEW CLEAR COVERS AND SEALS. I CHECKED ONLINE AND THIS IS A KNOWN ISSUE. WHEN I PICKED MY VEHICLE UP FROM CADILLAC DEALERSHIP, THERE WERE SEVERAL CADILLACS LINED UP, ALL WITH MOISTURE BEHIND THE CLEAR LENS COVERS. I COULD NOT DRIVE MY VEHICLE AT NIGHT UNTIL THIS REPAIR WAS COMPLETED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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