Cadillac SRX Complaints

3,266 consumer complaints on file.

#11001655June 27, 2017
ENGINE
THE ENGINE SHUT DOWN IN THE MIDDLE OF THE FREEWAY. I HAD NO POWER TO ACCELERATE THE CAR. THERE WAS NO LIGHT ON THE DASHBOARD TO LET ME KNOW THAT THE CAR WASN'T RUNNING. I HAD HIT THE BRAKES AND THERE WAS NO POWER BRAKE. THEN I TRIED TO ACCELERATE. I WAS GOING DOWNHILL AND WAS ABLE TO COAST ACROSS TWO LANES OF TRAFFIC TO THE SIDE. MASS AIRFLOW SENSOR WAS BAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001528June 26, 2017
STRUCTURE:BODY, UNKNOWN OR OTHER
THE TAIL GATE WILL OPEN WHEN THE BUTTON IS PRESSED BUT UNEXPECTEDLY FALLS STRIKING ANYONE IN THE HEAD WHEN PUTTING SOMETHING IN THE BACK END OR TAKING OUT OF THE BACKEND. BECAUSE THE STRUTS FAIL THAT HOLD THE GATE OPEN. THIS IS THE SAME TYPE OF RECALL AS 15V415000 THAT WAS ISSUED 6/30/2015 FOR THE GMC ACADIA, CHEVY TRAVERSE, SATURN OUTLOOK, BUICK ENCLAVE THAT WAS MANUFACTURED DURING THE SAME PERIOD AS THE SRX. THIS STARTED LAST YEAR BUT THE DEALER SAID I WOULD HAVE TO TAKE CARE OF IT EVEN THOUGH IT FAILED FAIRLY EARLY IN THE CARS LIFE.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11000688June 22, 2017
EXTERIOR LIGHTING:TAIL LIGHTS, BACK OVER PREVENTION: CAMERA SYSTEM
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE REVERSING AT 3 MPH IN THE RAIN, THE CONTACT NOTICED THAT THE BACKUP CAMERA DISPLAY FAILED AND THE TAIL LIGHTS FLICKERED AND BLINKED INDEPENDENTLY. THE VEHICLE WAS NOT TAKEN TO A DEALER OR MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN ANY RECALLS OR CAMPAIGNS. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000298June 20, 2017
EXTERIOR LIGHTING
BAD GASKETS ON THE HEADLIGHTS AND OVER TIME THEY LEAK AND THE HEADLIGHTS BECOME DULL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000328June 20, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE CADILLAC CUE SYSTEM IS NOT RESPONDING,IT IS COMPLETELY FROZEN. I AM NOT ABLE TO CONTROL THE CLIMATE NOR HOT OR COLD, NOT ABLE TO DEFROST MY CAR. THE SCREEN DEFECT CAN CAUSE OR COULD LEAD TO THE LOSS OF VENTILATION CONTROL FUNCTIONALITY. THIS IS DANGEROUS AND MOST CERTAINLY A SAFETY ISSUE. THE ISSUE OCCURRED WHEN CAR WAS STATIONARY AS I WAS TURNING MY CAR ON TO HEAD HOME FROM WORK I NOTICED THE SCREEN WAS NOT FUNCTIONING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000325June 20, 2017
VISIBILITY/WIPER, UNKNOWN OR OTHER
IT WAS A 93 DEGREE TEMPERATURE DAY AND THE CUE SYSTEM INTERNALLY CRACKED WHILE PARKED OUTSIDE MY WORK OFFICE AND DELAMINATED CAUSING ME TO BE UNABLE TO USE TEMPERATURE CONTROLS OR DEFROST TEMPERATURES AT TIMES. IT ONLY OCCASIONALLY WORKS BUT VERY RARELY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995866June 19, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE DRIVING, THE CONTACT HEARD AN ABNORMAL CLUNKING NOISE AND THE VEHICLE WOULD NOT SHIFT GEARS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND THE DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 71,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995467June 16, 2017
EXTERIOR LIGHTING
THE HEADLIGHT FAILED ON OUR VEHICLE DUE TO MOISTURE INSIDE THE LIGHT. APPARENTLY, GM KNOWS ABOUT THIS DEFECT AS IT IS A COMMON COMPLAINT. HOWEVER, CADILLAC WANTS $2000 TO FIX THIS HEADLIGHT WHICH I SEE AS A SAFETY CONCERN, ESPECIALLY IN FLORIDA WHERE MOISTURE CAN ACCUMULATE INSIDE AN IMPROPERLY SEALED HEADLIGHT. IF BOTH BALLASTS FAIL, IT WOULD LEAVE THE DRIVER WITHOUT ANY HEADLIGHTS AT NIGHT. THIS HEADLIGHT FAILED DURING A HEAVY RAINSTORM IN FLORIDA AT NIGHT, LEAVING US WITH ONLY ONE HEADLIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995061June 14, 2017
UNKNOWN OR OTHER
I OPENED THE POWER TAILGATE WITH MY REMOTE CONTROL AND REACHED INTO THE CAR TO GET SOME ITEMS OUT OF THE BACK. INSTEAD OF STAYING IN THE UP POSITION, THE TAILGATE CAME DOWN ABOUT 12 INCHES AND THEN BACK UP AND THEN HEADED DOWNWARD ONTO MY BACK. I AM 6 FOOT, THREE INCHES AND HAD ALL I COULD DO TO KEEP IT FROM CRUSHING ME. I MANAGED TO DUCK AND PULL OUT BEFORE IT SLAMMED DOWN. IF IT WOULD HAVE BEEN MY MUCH SMALLER WIFE, SHE VERY WELL COULD HAVE BEEN INJURED. I WAS PARKED AND IN A PARKING LOT. SINCE THEN, I HAVE TRIED IT SEVERAL TIMES AND IT CONTINUES TO DO THE SAME THING RENDERING IT TOTALLY USELESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994487June 12, 2017
POWER TRAIN
TL* THE CONTACT LEASED A 2014 CADILLAC SRX. THE CONTACT WAS CONCERNED THAT THERE WAS A DESIGN FLAW IN THE SHIFTING LINKAGE OF THE VEHICLE, WHICH COULD CAUSE THE VEHICLE TO IDLE BETWEEN THE PARK AND REVERSE GEARS. THE CONTACT STATED THAT THE VEHICLE COULD ALSO INADVERTENTLY SHIFT BETWEEN PARK AND REVERSE, WHICH CAUSED THE VEHICLE TO LUNGE FORWARD UNINTENTIONALLY. WHILE ATTEMPTING TO PLACE THE VEHICLE IN REVERSE, THE VEHICLE FAILED TO SELECT THE CORRECT GEAR. THE CONTACT DEPRESSED THE ACCELERATOR PEDAL IN ATTEMPT TO MOVE THE VEHICLE WHEN THE REVERSE GEAR ENGAGED. THE VEHICLE CRASHED INTO THE NEIGHBOR'S FENCE. THE CONTACT WAS NOT INJURED AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO HOEHN CADILLAC (LOCATED AT: 5334 PASEO DEL NORTE, CARLSBAD, CA 92008) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER STATED THAT THE VEHICLE OPERATED AS INTENDED AND THERE WAS NO DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 9,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10993798June 7, 2017
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLAMPS FAILED TO OPERATE INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER (BILL BLACK CHEVROLET, CADILLAC AT 601 E. BESSEMER AVENUE, GREENSBORO, NC 27405) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS CONDENSATION IN THE HEADLAMPS. THE CONTACT WAS INFORMED THAT THE HEADLAMPS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993834June 7, 2017
ENGINE
TL* THE CONTACT OWNS A 2006 CADILLAC SRX. WHILE STATIONARY, THE VEHICLE'S MOTOR FAILED TO STOP RUNNING AFTER THE VEHICLE WAS SHUT OFF. DIRECTLY AFTER THE AIR CONDITIONING UNIT WAS SHUT OFF ALONG WITH THE VEHICLE, THERE WAS A NOISE THAT CAME FROM UNDER THE HOOD THAT SEEMED TO BE COMING FROM A SECONDARY MOTOR WITHIN THE ENGINE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 35,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993480June 6, 2017
STRUCTURE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE RAINING, THE WELL IN THE REAR OF THE VEHICLE FILLED WITH WATER, WHICH FLOODED THE REAR ELECTRICAL SYSTEM IN THE REAR OF THE VEHICLE. THE FAILURE RESULTED IN THE LIFTGATE NOT FUNCTIONING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ELECTRONIC MODULES IN THE REAR OF THE VEHICLE FAILED AND NEEDED TO BE REPAIRED. THE MANUFACTURER INFORMED THE CONTACT THAT THE VEHICLE WAS PREVIOUSLY SERVICED PER A MANUFACTURER'S COMMUNICATION (G-208314) AND FURTHER ASSISTANCE WOULD NOT BE PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993537June 6, 2017
STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE THE VEHICLE WAS PARKED AND THE REAR HATCH WAS OPEN, THE REAR HATCH CLOSED UNEXPECTEDLY ON THE CONTACT. THE CONTACT WAS NOT INJURED AND WAS ABLE TO MOVE OUT OF THE WAY BEFORE THE HATCH CLOSED COMPLETELY. THE CONTACT STATED THAT A DIAGNOSTIC TEST AND REPAIR APPOINTMENT WERE SCHEDULED WITH RILEY CHEVROLET BUICK GMC CADILLAC (LOCATED AT 2033 CHRISTY DR, JEFFERSON, MO 65101 (573) 298-6142) FOR JUNE 7, 2017. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 29,500. UPDATED 07/19/17*LJ *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993443June 6, 2017
AIR BAGS, SEAT BELTS
TWO CARS AHEAD OF ME WAS GOING STRAIGHT AND ALL OF A SUDDEN TURNED INTO A STRIP MALL WITHOUT INDICATOR, THE CAR IN FRONT OF ME SLAMMED ON THEIR BRAKES AND SO DID I , BUT I STILL ENDED UP REAR ENDING THE VEHICLE IN FRONT. I THINK MY SPEED WAS AROUND 30 AT THE TIME OF IMPACT. I HIT MY CHIN TO THE STEERING WHEEL. GOT MULTIPLE CUTS INSIDE OF MY MOUTH. AND COUPLE OF THEM ON MY FACE WHICH REQUIRED STITCHES. MY AIR BAG DID NOT DEPLOY AND NEITHER THE SEATBELT PREVENTED IT, WHICH I THOUGHT WAS ODD. CHECKED WITH CADILLAC IF HEY WERE AWARE OF ANY PROBLEM WITH THE CAR. THEY DENIED THE EXISTENCE OF SUCH AN ISSUE. SO I WANT TO GET THE VEHICLE INVESTIGATED , SO THAT NOBODY ELSE SHOULD GET HURT THE WAY I DID; ALSO I HAVE ANOTHER CADILLAC AND NEED TO KNOW. WILL REALLY APPRECIATE IT. THANKS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10993213June 5, 2017
EXTERIOR LIGHTING
DIM/RUNNING HEADLIGHTS WORK BUT VERY DIM CANNOT SEE WHILE DRIVING AT NIGHT. HAVE TO USE HIGH BEAMS. WHEN TAKEN TO CADILLAC THEY CLAIM THAT MOISTURE IN THE HEADLIGHTS IS WHAT CAUSES THE PROBLEM. THIS SEEMS TO ME TO BE A DESIGN FAILURE. VERY UNSAFE TO OPERATE AND ASTRONOMICALLY EXPENSIVE TO HAVE REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993236June 5, 2017
ENGINE, SUSPENSION
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS, THE TIMING CHAIN FAILED AND DETACHED FROM THE ENGINE. THE CONTACT STATED THAT THE VEHICLE BEGAN TO JERK BACK AND FORTH FROM THE REAR WHEN THE BRAKE PEDAL WAS DEPRESSED. IN ADDITION, THE "SERVICE REAR AXLE" WARNING INDICATOR ILLUMINATED. RYAN CHEVROLET, LOCATED AT 1800 SOUTH BROADWAY, MINOT, NORTH DAKOTA 58701, DIAGNOSED THAT THE REAR AXLE AND THE TIMING CHAIN NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 87,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992901June 2, 2017
ELECTRICAL SYSTEM
CADILLAC HAS REFUSED TO DO THE FACTORY RECALLS DO TO THE FACT THAT THE CARS HAS A REBUILT TITLE. HOW CAN THIS LIMIT THEM TO NOT FIXING FACTORY RECALLED PARTS THAT WHERE NOT DAMAGED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992659June 1, 2017
POWER TRAIN
DISPLAY STATES: SERVICE ALL WHEEL DRIVE SYSTEM, REAR AXLE, AND A WARNING BELL SOUNDS CONTINUOUSLY. HAPPENED ONCE BEFORE, BOTH INCIDENTS ON A LONG TRIP. ON STAR SAID, ON FIRST OCCASION, TO TURN OFF VEHICLE AND COMPUTER MAY RESET ITSELF. IT DID. ON SECOND OCCASION, WOULD NOT RESET AND NOW HAVE HUMMING FROM FRONT END
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992398May 31, 2017
SUSPENSION, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT HEARD A THUMPING NOISE COMING FROM THE REAR OF THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO JBA CHEVROLET DEALER WHERE IT WAS DIAGNOSED THAT THE SUSPENSION FAILED AND THE HEAD LAMPS WERE LEAKING. THE SUSPENSION AND HEAD LAMPS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED CASE NUMBER: 8/29942455009. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Cadillac SRX