Cadillac SRX Complaints

3,266 consumer complaints on file.

#11594514June 15, 2024
SERVICE BRAKES, EXTERIOR LIGHTING
My 2011 SRX has lost brake power 4 times in the past 2 years. I reported to GM as other owners had this complaint. I hit the brakes at low speed when going into a parking lot incline and lose my brake power. The brakes go to the floor and eventually the car stops. Thankfully no other car was near me as the car is hard to stop. I also slammed on my brakes around 25-30 mph as another car was coming head on in my lane. Once the collision was avoided I tried to stop at a red light. Again the brakes went to the floor without stopping the vehicle immediately. My auto mechanic test drove it everywhere to see if he could reproduce the issue, but could not . I contacted GM and they told me to take it to a dealership which I did. They could not find anything but bled the brake lines hoping this was the issue. It was not. I went over an inclined manhole on a side street going about 5-10 miles and afterwards the brakes were very soft. I read in the SRX cadillac forum that others that had the same issue said to try and pump the brakes. I did this and the brake power re- engaged. This is a scary safety issue as I am always wondering if my brakes will stop the car. I only have 80000 miles on this car and keep routine maintenance. I also have an issue with the condensation of the headlights that dims the lighting on the headlights. I had received a letter ( Court Settlement Claim) stating if I had an issue to bring it to a dealership and they would look at it. If it did have this issue the headlight company would pay for some repair. I didn’t go since my headlight issue didn’t start until later . When I contacted the dealership I was told that offer expired along with GM confirming this. It is extremely frustrating and scary to know other owners have the same complaints and GM doesn’t do any safety recalls. These 2 issues are a big safety issue and I pray it never causes an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594524June 15, 2024
ENGINE
Car completely quit running while driving. Almost hit a car with no control of my vehicle.Took it to mechanic, they said engine was locked up, they say this is very common with any srx from 2008 to 2014. Got another opinion. Said the same thing. Many blogs on this. Now this cost me around $8000 to get fixed. If so many has the same problem. Why is this not fixed or recalled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593783June 11, 2024
SERVICE BRAKES
There have been many times where while driving that the breaks don’t work properly, you can push the break all the way down and it still work stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592940June 6, 2024
ENGINE
Engine locked up. Checked by 2 separate mechanic shops.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592209June 3, 2024
SUSPENSION
The contact owns a 2013 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591899June 1, 2024
SERVICE BRAKES
Brakes just randomly go out and pedal becomes spongy. Then, the brakes start working again. The brakes become almost intermittent. I have seen that this is a common problem with this vehicle. My family was almost seriously injured due to not having brakes to stop the car, especially at 70 mph. I have had it at the dealer and have changed everything possible to correct the problem. Brake system has been inspected by GM certified mechanic. No warning was ever evident when problem occurred
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590590May 24, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, STEERING
I purchased the SRX from Massey Cadillac North of Orlando, FL in August 2023. Two weeks ago I received an audio warning and the ABS, Traction Control and Brake warning lights illuminated. The power steering was also compromised and required more effort to control the car. I took the car to Cadillac service and was told GM had discontinued the affected computer part and there was nothing they could do to alleviate the problem. They told me to be careful especially in the rain (I live in Florida where we get a lot of rain). I don’t think Cadillac should allow a vehicle with compromised safety features back on the road. I believe this condition could endanger a driver who might find themself in a situation where these safety features might prevent an accident or injury.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590202May 22, 2024
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2014 Cadillac SRX. The contact stated that while driving at night, the low-beam headlight illumination was extremely dim and created a visibility hazard for the driver. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was provided. The approximate failure mileage was 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590099May 22, 2024
EXTERIOR LIGHTING, VISIBILITY/WIPER
Condensation on both headlights
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590103May 22, 2024
VISIBILITY/WIPER
Intermittent windshield wipers do not work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587253May 6, 2024
EXTERIOR LIGHTING
The seals on the factory headlight housings are faulty. They allow moisture into the low beam unit which blocks the light from projecting properly. The car is also safe to drive at night time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583126April 15, 2024
EXTERIOR LIGHTING
The contact owns a 2013 Cadillac SRX. The contact stated that while driving at approximately 45 MPH, the driver's side headlamp was brighter than the passenger’s side headlamp. The vehicle was taken to the residence and inspected. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582340April 11, 2024
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Sun roof exploded in my driveway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580712April 2, 2024
EXTERIOR LIGHTING
I recently notice that I had very little light on the low beam of my headlights. Cannot see the road unless on high beam. Dealership said it is a problem that they have had with the SRX and have replaced so many 'headlight assembly's' that they now carry them in stock. Since you can't drive with the high beams on in traffic I feel this is a failure of the model and can only be fixed by replacement...quote of $1750.00.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578916March 22, 2024
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, VISIBILITY/WIPER
The headlights are ineffective. It is like driving without headlights at night. Had bulbs replaced but did not improve lighting. Moisture on inside of windshield. On cold evenings the inside of the windshield is frozen. March 21, 2024 the tailgate will not open. It appears this is a common complaint with this vehicle caused by drainage from the sunroof leaking onto the module that powers the tailgate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578339March 19, 2024
EXTERIOR LIGHTING
WE OWN A 2014 CADILLAC SRX THAT WE PURCHASED IN 2019. THE LOW BEAM HEADLIGHTS DO NOT ILLUMINATE THE ROADWAY AT NIGHT. OUR VEHICLE WAS NOT SAFE TO DRIVE AFTER SUNSET. THIS SAME ISSUE HAS BEEN RELAYED TO CADILLAC DEALERS AND TO CADILLAC CORPORATE BY THOUSANDS OF OWNERS BUT THEY HAVE REFUSED TO ADDRESS THE ISSUE SINCE 2016. THIS ISSUE HAS BEEN THE SUBJECT OF SEVERAL CLASS ACTIONS SUITS. THIS ISSUE ON OUR YEAR VEHICLE HAS BEEN REPORTED MORE THAN 300+ TIMES BY OTHER OWNERS OF THIS MODEL. NHSTA NEEDS TO COMPEL GM TO ISSUE A RECALL OF THIS SAFETY DEFECT OR INJURIES OR FATALITIES DUE TO THIS SAFETY DEFECT, WHICH IS WELL KNOWN TO CADILLAC WILL BE THE FAULT OF CADILLAC AND NHTSA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577905March 17, 2024
ELECTRICAL SYSTEM
Water makes its way inside the car. Drains seems to be clogged and interior carpet and roof gets wet. As a result lift gate will no longer open as water made its way to the back.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577755March 16, 2024
AIR BAGS
Passenger seat airbag light stays on all the time. Part to replace is no longer avaliable according to local Cadillac dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577518March 15, 2024
SUSPENSION
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577599March 15, 2024
EXTERIOR LIGHTING
Over time the headlight casings have moisture inside. Also, the plastic covering to the headlights is no longer clear but is cloudy. Driving at night I am forced to put on the high beams to brighten up the road ahead of me. Memphis Cadillac dealership said there is a history of this problem. They will not work on the car because of this. Is there a recall? Please let me know. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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