Cadillac Escalade Complaints

1,865 consumer complaints on file.

#10061292March 31, 2004
STRUCTURE, SUSPENSION:FRONT:WHEEL BEARING, EQUIPMENT:APPLIANCE:AIR CONDITIONER, VISIBILITY, ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
THERE WAS INTERMITTENT STALLING. THE DEALER WAS UNABLE TO RESOLVE THE PROBLEM WHEN THE CONSUMER WOULD HAVE THE VEHICLE TOWED TO THE DEALER. THE CONSUMER FELT THAT THE VEHICLE WAS DANGEROUS TO DRIVE. *AK THE CONSUMER SMELLED WIRES BURNING, THE CHECK ENGINE WAS ON, THE SEAL FOR THE REAR HATCH LEAKED WATER, THERE WAS A LONG CRANK WITH THE ENGINE WHEN WARM, THERE WAS A WINDING NOISE COMING FROM THE DRIVER'S LEFT FRONT TIRE AREA DUE TO A FAILED BEARING WHICH DESTROYED THE ENTIRE FRONT DIFFERENTIAL, THE A/C WAS NOT COLD DUE TO A LEAK, WATER LEAKED IN THE TRUNK, THE MIRRORS WOULD NOT TILT IN REVERSE, A POSITIVE CABLE WAS LOOSE AND A BOLT WAS STRIPPED, THE STARTER WOULD NOT ENGAGE AFTER WAITING FOR A SHORT PERIOD OF TIME AND AN ABNORMAL NOISE WOULD BE HEARD WHEN RESTARTED. *SC *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10064856March 25, 2004
VEHICLE SPEED CONTROL
VEHICLE WAS HAVING A PROBLEM WITH SUDDEN ACCELERATION. WHILE PULLING OUT OF A PARKING SPACE, THE VEHICLE SUDDENLY TOOK OFF IN REVERSE AND HIT A POLE. DRIVER PUT VEHICLE IN DRIVE AND AGAIN IT BEGAN TO ACCELERATE AT A HIGH RATE OF SPEED. PROVIDE FURTHER ANY ADDITIONAL DETAILS. *NM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10063744March 23, 2004
VEHICLE SPEED CONTROL
VEHICLE ACCLERATED AT HIGH RPM ON ITS OWN. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10063273March 16, 2004
STEERING:HYDRAULIC POWER ASSIST SYSTEM
POWER STEERING FAILED. AS A RESULT, VEHICLE CRASHED INTO A MAILBOX, AND THEN INTO A DITCH. NO INJURIES REPORTED. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10062055March 12, 2004
ENGINE AND ENGINE COOLING:ENGINE
I WAS ON MY WAY HOME FROM WORK WHEN MY TRUNK JUST STOPPED ON A BUSY STREET(ORCHARD LAKE ROAD) A LADY BEHIND ME ALMOST HIT ME,SHE RAN ALL UP ON THE SIDEWALK.THIS HAS HAPPEN BEFORE,AND NO ONE SEEMS TO KNOW WHAT THE PROBLEM IS.THIS TRUNK IS UN SAFE FOR THE ROAD.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10057447March 11, 2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
WHILE VEHICLE WAS PARKED A SEVEN YEARS OLD CHILD WAS LEANING ON THE LEFT PASSENGER WINDOW, WITH HALF OF THE CHILD'S HEAD INSIDE AND THE OTHER HALF OUTSIDE, WHEN SUDDENLY THE WINDOW PULLED UP AND TRAPPED HEAD BETWEEN THE WINDOWS AND THE FRAME. THE POLICE AND PARAMEDIC APPEARED ON THE SCENE TO RELEASE THE CHILD OUT OF THE WINDOW. *AK WHEN PRESSURE WAS ON THE WINDOW THE CONTROLS NO LONGER FUNCTIONED. THE CHILD WAS LOOKING OUT OF THE WINDOW AND NOT LEANING ON THE WINDOW. *SC
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10053817February 24, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
THE CONSUMER STATED THE VEHICLE COULD BE PLACED IN GEAR WITHOUT THE BRAKE BEING APPLIED. *AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053521February 19, 2004
SERVICE BRAKES, HYDRAULIC
WHILE DRIVING 20 MPH BRAKES FAILED. AS A RESULT, CONSUMER HAD TO RUN INTO A CURB TO STOP THE VEHICLE. *AK *MR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10059144February 17, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING TRANSMISSION BOOSTER FAILED, CAUSING VEHICLE TO STALL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10057768February 9, 2004
SEATS:MID/REAR ASSEMBLY
WHILE DRIVING RIGHT REAR PASSENGER SEAT CAUGHT ON FIRE. CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE AND PULLED OVER. VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION. THE DEALER REPLACED THE SEAT. CONSUMER STATED THIS INCIDENT HAPPENED THREE TIMES EARLIER. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10054657January 22, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
2000 ESCALADE SUV FUEL PUMP-THREE WIRES INSIDE BURNING AND MELTING TOGETHER-MY MECHANIC SHOP HAS PART AND OTHER ONES THAT HE HAS REPLACED-WE FEEL THAT ONE DAY THERE WILL BE AN EXPLOSION IN FUEL TANK-SPOKE WITH ONE OF YOUR INVESTAGATORS A FRANK BARRIS WHO TOLD ME TO REPORT THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054304January 16, 2004
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
WHILE DRIVING MY CADILLAC ESCALADE (YR. 2000) TO A BUSINESS MEETING THE HEATED DRIVER SEAT WAS ON AND BURNED THROUGH THE LEATHER AND BURNED ME AS WELL. I HAD TO DO AN EMERGENCY PULL OFF ON THE SHOULDER OF THE ROAD IN ORDER TO AVOID GETTING BURNED SEVERELY. I ALMOST WRECKED MY VEHICLE INTO ONCOMING TRAFFIC BECAUSE THE HEAT WAS SO INTENSE THAT I HAD TO LIFT BY BOTTOM OFF THE SEAT WHILE DRIVING APPROXIMATELY 35-45 MILES PER HOUR. I TOOK MY VEHICLE DIRECTLY TO THE DEALERSHIP TO HAVE IT LOOKED AT AND THEY STATED THAT THEY HAVE NEVER SEEN A HEATED SEAT GET THAT HOT BEFORE ON ANY VEHICLE TYPE. THE SERVICE DEPARTMENT EXPLAINED THAT THE CAUSE WAS A SHORT IN THE HEATER BUT A SHORT IS SUPPOSED TO AUTOMATICALLY TURN OF THE HEATER. THEY ESTIMATED THE HEATER GOT UP TO 140-150 DEGREES IN ORDER FOR IT TO BURN THE LEATHER SEAT. I CONTACTED CADILLAC TO SEE IF THERE WAS A RECALL ON THE SEAT AND THEY STATED THEY HAD NO RECALLS ON 2000 CADILLAC ESCALADES FOR THE HEATED SEATS. I SIMPLY REQUESTED FOR THEM TO COVER THE COST OF REPLACING THE SEAT BUT THEY STATED THAT MY WARRANTY AND CONTRACT DID NOT COVER THAT TYPE OF MALFUNCTION. NOW I AM AFRAID FOR ANY OF ALL THE OTHER HEATED SEATS (PASSENGER AND BACK SEATS) TO BE TURNED ON. *CB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10070986January 15, 2004
SUSPENSION
GOING UP A 20% GRADE ON A 90 DEGREE TURN AT LESS THAN 15 MILES AN HOUR, VEHICLE LOOSES ALL CONTROL. IT TAKES 5-10 SECONDS TO RECOVER AND SOMETIMES SLIDES BACK DOWN THE HILL. DEALER HAS ATTEMPTED FOUR REPAIRS WITH TEST DRIVES AFTER EACH REPAIR. DEALER HAS NOTIFIED GM OF SAFETY HAZARD. GM REP. IS AWARE OF OTHER ESCALADES WITH SAME PROBLEM AND REFUSES TO ADMIT IT AS A SAFETY ISSUE. SAYS ENGINEERS ARE WORKING TO RELEASE A NEW SOFTWARE PROGRAM SOON AND NOT TO DRIVE VEHICLE UNLESS DISENGAGING STABILIZATION SYSTEM EVERY TIME VEHICLE IS DRIVEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055334January 15, 2004
UNKNOWN OR OTHER
2003 CADILLAC ESCALADE EXT-SAFETY DEFECT. *MR THE TIRES RUBBED AGAINST THE UNDERCARRIAGE ANY TIME THE WHEELS WERE TURN HARD LEFT OR RIGHT. A REPRESENTATIVE AT THE SALES DEALER SUGGESTED THAT THE PANELS IN THE WHEEL WELL SHOULD HAVE BEEN GRINDED DOWN PRIOR TO DELIVERY. IN REVIEWING THE OWNER MANUAL, THE VEHICLE WAS ONLY DESIGNED FOR 17" WHEELS. 20" WHEELS COULD CAUSE DANGER IN THE INNER WALLS OF THE TIRES AND COULD CAUSE A BLOW OUT. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053832January 12, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
UPON PULLING OUT OF A CAR WASH THE BRAKE PEDAL WENT TO THE FLOOR WHEN IT WAS DEPRESSED. UPON INSPECTION OF THE VEHICLE BY THE DEALERSHIP, IT WAS DISCOVERED THAT MASTER CYLINDER BROKE IN HALF WHICH WAS CAUSED BY A FAILURE IN MOLDING OF THE METAL, PER THE DEALERSHIP. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051316December 30, 2003
EXTERIOR LIGHTING:HEADLIGHTS
THE NEW MODEL YEAR 03 AND 04 CADILLAC ESCALADE SUVS HAVE TOO HIGHLY MOUNTED AND POORLY DESIGNED AND OR MIS ADJUSTED HEADLIGHTS CAUSING BLINDING GLARE TO ON COMING DRIVERS OR DRIVERS IN FRONT OF THESE VEHICLES. THE EXCESSIVELY GLARING LIGHT CAUSED EYE PAIN TO OTHER DRIVERS AND TEMPORARY BLINDNESS. THIS IS A SERIOUS SAFETY PROBLEM THAT NEEDS TO BE ADDRESSED.
Crash:
No
Fire:
No
Injuries:
3
Deaths:
0
#10050311December 9, 2003
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING AT 25 MPH DRIVER HEARD AN EXPLOSION. THE POWER BRAKES STOPPED FUNCTIONING, AND VEHICLE VEERED TO THE RIGHT. CONSUMER STATED PISTON ROD WENT THROUGH THE OIL PAN. DEALER WAS AWARE OF THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10048597November 24, 2003
TIRES
WHILE DRIVING 65-70 MPH, THE LEFT REAR TIRE EXPERIENCED A BLOWOUT (AFTER MARKET EQUIPMENT INSTALLED AT 13,000 MILES, TIRE SIZE 265/70R17, DOT# UNAVAILABLE AT THIS TIME). THIS CAUSED THE VEHICLE TO SKID OUT OF CONTROL, INTO A WHEAT FIELD. THE CONSUMER STATED THE VEHICLE SUSTAINED DAMAGES TO THE FRONT END AND BOTH FRONT FENDERS. DEALER WAS NOTIFIED. PLEASE PROVIDE FURTHER INFORMATION ALONG WITH THE DOT# AND COMPLETE THIS QUESTIONNAIRE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10048507November 21, 2003
STEERING
WHILE TURNING THE STEERING WHEEL IT BECAME LOOSE THEN GRABBED. THE DEALER STATES THAT THE STEERING MODULE NEEDS TO BE REPLACED. PLEASE PROVIDE ADDITIONAL INFORMATION. *NLM 1999 CADILLAC ESCALADE EXPERIENCING PROBLEMS WITH STEERING. WHEN MAKING A TURN STEERING WHEEL SLIPS THEN GRABS. THIS PROBLEM COULD LEAD TO OVER-STEERING. CONSUMER CONTACTED DEALER AND WAS INFORMED THAT THIS WAS A COMMON PROBLEM AND THAT REPAIRS WOULD COST $200.00.*MR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045959November 11, 2003
ENGINE AND ENGINE COOLING
1990 VINTAGE GENERAL MOTORS 350 CI ENGINE HAS A PEWTER HEATER HOSE CONNECTOR ON THE ENGINE THAT IS INAPPROPRIATE MATERIAL AND PRONE TO FAILURE. THE CONNECTION HAS A SHORT LIFE FOR ENGINE COMPONENTS AND WILL EASILY BREAK AT THE ENGINE BLOCK CAUSING ENGINER TO OVERHEAT. THE FAILURE CAN OCCUR ON A HOT ENGINE WHILE A MECHANIC IS WORKING ON ENGINE AND RESULT IN SCALDING FLUID ON THE MECHANIC. I HAVE TWO VEHCILES WITH THE ENGINE/CONNECTOR AND BOTH HAVE FAILED. THIS SHOULD BE A RECALL ITEM BY GMC. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Cadillac Escalade