Cadillac Escalade Complaints

1,865 consumer complaints on file.

#10846392March 14, 2016
UNKNOWN OR OTHER
WHILE DRIVING DOWN A HILL IN TOWN, MY VEHICLE COMPLETELY SHUT DOWN. ONLY COMPONENT STILL WORKING WAS THE RADIO. NO FLASHERS, NO TURN SIGNALS. WAS ABLE TO GLIDE TO THE SIDE OF THE ROAD AND PUT THE CAR IN PARK. I WAS ABLE TO RESTART THE CAR. DASH LOOKED DIFFERENT AFTER RESTART, INFO MISSING. DROVE A FEW MORE BLOCKS, STOPPED AND SHUT CAR DOWN. WHEN I RESTARTED AGAIN THE VEHICLE WAS BACK TO NORMAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837861February 23, 2016
ELECTRICAL SYSTEM:WIRING
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT STATED THAT THE BATTERY WOULD BE COMPLETELY DRAINED WITHOUT WARNING. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE MOTOR WIRING HARNESS UNDER THE PASSENGER SEAT WAS COMPLETELY MELTED, WHICH CAUSED THE FAILURE. AS A RESULT, THE BATTERY, CIRCUIT BREAKER, AND WIRING HARNESS NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837464February 22, 2016
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
VEHICLE STOPS RUNNING. ENGINE DIES HAPPENED FOUR TIMES, THREE TIMES AT 70 TO 80 MPH ON 6 LN. FREEWAY HAVE TO TRY AND STEER AND USE BRAKES WITH NO POWER. ONCE TO THE SIDE OF THE ROAD LET SIT FOR A FEW MINUTES AND IT STARTS UP AGAIN. HAVE HAD IT TO THE DEALER AND THEY SAY THEY HAVE NO IDEA WHAT IS WRONG WHEN THEY PUT ON THE COMPUTER. I FEEL THAT HIS IS EXTREMELY DANGEROUS! IT COULD GET US KILLED ALONG WITH ANY ONE ELSE CLOSE BY THAT HITS US.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836257February 15, 2016
ELECTRICAL SYSTEM
WHILE DRIVING DOWN THE HIGHWAY THE VEHICLE SHUTS ITSELF OFF AND BACK ON. DOORS LOCK AND UNLOCK, AIR CONDITIONER TURNS ITSELF ON AND OFF ALONG WITH HEATED SEATS TURNING ON. RADIO INCREASES IN VOLUME AND VEHICLE ENGINE INCREASE RPMS. WITH HIGH VOLUME OF TRAFFIC MAJOR SAFETY CONCERN WITH OTHER TRAFFIC INVOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825716February 11, 2016
SEATS
I WAS INFORMED BY A GM DEALER THAT THERE WAS A "BULLETIN" AFFECTING THESE VEHICLES THAT HAVE THE ISSUE OF THE SEAT WARMERS AND COOLING SYSTEM TO MALFUNCTION. I WAS TOLD THAT THE MODULE NEEDS TO BE REPLACED AND THE HARNESS WAS "FRYED", LEADING ME TO BELIEVE THAT THERE WAS AN ELECTRICAL PROBLEM WHICH TO ME SOUNDS AS THOUGH A FIRE OR SOME BURNING EVENT OCCURRED. THE REPAIR COST WAS $990 AND I CALLED GM FOR ASSISTANCE. I WAS TOLD THAT YES, IN FACT THERE WAS A BULLETIN ON THESE VEHICLES HOWEVER MINE WAS NOT INCLUDED.SOUNDS TO ME AS THOUGH THERE IS A POTENTIAL SERIOUS ISSUE HERE THAT COULD CAUSE A FIRE OR OTHER PROBLEM FOR OTHER OWNERS WHO ARE NOT PART OF THE "BULLETIN". IN TERMS OF DESCRIBING THE PROBLEM, THE SEAT HEATING AND COOLING JUST STOPPED WORKING ALTHOUGH THE LIGHTS INDICATING THEY WERE WORKING WERE STILL ILLUMINATED.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10824127February 3, 2016
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
EXPERIENCED INTERMITTENT ILLUMINATION OF THE SERVICE ENGINE SOON LAMP, ILLUMINATION OF DIAGNOSTIC TROUBLE CODES INCLUDING SERVICE BRAKES SOON, REDUCED ENGINE POWER, STABILITRAK, BATTERY AND STALLING OF VEHICLE. TAKEN TO THE DEALER FOR SERVICE REPEATEDLY AND DEALER CANNOT DIAGNOSE. ALSO CONTACTED GM TO NO AVAIL. SEARCHED ONLINE AND DISCOVERED THAT A RECALL WAS ISSUED BY THE NHTSA: ORIGINAL RECALL FROM THE NHTSA MANUFACTURER'S REPORT DATE: MAY 18, 2009 NHTSA CAMPAIGN ID NUMBER: 09V154000 NHTSA ACTION NUMBER: N/A COMPONENT: FUEL SYSTEM, GASOLINE POTENTIAL NUMBER OF UNITS AFFECTED: 27,188 MANUFACTURER SHOULD REPLACE A NEW FUEL SYSTEM CONTROL MODULE FREE OF CHARGE. HOWEVER, THE MANUFACTURER HAS REFUSED TO DIAGNOSE AND IS NOT OFFERING ANY FURTHER ASSISTANCE. EVEN THOUGH I HAVE TAKEN THE VEHICLE TO THE DEALER REPEATEDLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823774February 2, 2016
VEHICLE SPEED CONTROL, SUSPENSION
TL* THE CONTACT OWNS A 2016 CADILLAC ESCALADE. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE VEHICLE BEGAN TO VIBRATE AS THE SPEED INCREASED. THE VEHICLE WAS TAKEN TO BE REPAIRED BUT THE DEALER COULD NOT REMEDY THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 4,000. UPDATED 05/11/16*LJ *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823280January 30, 2016
UNKNOWN OR OTHER
CAR VIBRATES FROM 35MPH UP TO 80 PLUS. HAD IT TO DEALER 5 TIMES AND THEY KNOW THAT THERE IS A VIBRATION. THEY SAID GM SAID THE TORQUE CONVERTER WAS OUT OF BALANCE AND GM WAS DESIGNING A FIX . ABOUT 5 CALLS AND THREE WEEK LATER THEY RECEIVED A NEW SPECIAL TORQUE CONVERTER AND AFTER IT WAS INSTALLED THE VIBRATION WAS STILL THERE. YOU CAN FEEL THE VIBRATION IN THE STEERING WHEEL, THROTTLE, CENTER CONSOLE, FLOOR, AND THE SEAT. THE SERVICE MANAGER HAS BEEN VERY POLITE AND HAS GONE OUT OF HIS WAY TO HELP. A GM FIELD SERVICE REP HAS LOOKED AT THE CAR AND SAID IT IS WITHIN GM SPEC,S. I AM READING ALL OVER THE INTERNET OF THE SAME PROBLEM AND GM HAS REPLACED DRIVELINES, WHEELS, TIRES, TORQUE CONVERTERS, SHOCKS, REAR AXLES, ENGINE MOUNTS, ETC. AND STILL HAVE A VIBRATION PROBLEM. THEY HAVE EVEN BOUGHT SOME OF THE 2015 AND 2016 BACK. THIS IS HAPPENING ON ALL GM FULL SIZE SUV'S. CHEVROLET, GMC, AND CADILLAC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820718January 17, 2016
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
BEGINNING IN OR AROUND OCTOBER 2014, MY CADILLAC ESCALADE HYBRID WITH 107,000 MILES BEGAN MALFUNCTIONING WHEREBY VARIOUS LIGHTS, ALERTS AND WARNING SIGNALS BEGAN ACTIVATING INTERMITTENTLY INCLUDING THE BRAKE, ENGINE, STABILITRAK, HYBRID SYSTEM, TRACTION CONTROL AND REDUCED ENGINE POWER SIGNALS TO NAME A FEW. MORE LIGHTS THAN I CAN REMEMBER WOULD ACTIVATE AND THE CAR WOULD STALL FROM 65MPH TO 30MPH WHILE ON THE HIGHWAY WITH NO WARNING. ALSO, THE CAR SOMETIMES STALLS WITH NO WARNING. I HAVE RETURNED TO THE DEALER REPEATEDLY AND AT FIRST I WAS TOLD THE SYSTEM RESET AND THEY COULD NOT FIND ANY ISSUE. THEN I WAS TOLD THE ISSUE WAS THE ENGINE AND CHARGED THOUSANDS OF DOLLARS BUT THE PROBLEMS CONTINUED. THEN I WAS TOLD I NEEDED A NEW BATTERY WHICH I PAID FOR BUT THE PROBLEMS CONTINUED. AFTER APPROXIMATELY FIVE SERVICE TRIPS THOUSANDS OF DOLLARS AND MANY COMPLAINTS AT THE DEALERSHIP WHERE I PURCHASED THE VEHICLE, CROWN CADILLAC, AND CALLS TO THE GM CUSTOMER ASSISTANCE CENTER, AN ENGINEER DIAGNOSED THE PROBLEM AS RELATING TO THE SENSORY POWER MODULE IN FEBRUARY 2015. THE VEHICLE RAN AS IT SHOULD FROM FEBRUARY UNTIL DECEMBER. HOWEVER, IN LATE DECEMBER 2015 THE SAME ISSUES BEGAN AGAIN. FRUSTRATED WITH THE ORIGINAL DEALER, I HAD THE VEHICLE TOWED INTO ANOTHER DEALERSHIP WHERE OUR OTHER NON-HYBRID CADILLAC WAS PURCHASED. THE SERVICE DEPARTMENT KEPT THE ESCALADE FOR OVER A WEEK FOR DIAGNOSIS BUT WAS UNABLE TO DUPLICATE THE CODES OR MAKE ANY REPAIRS. I WAS INSTRUCTED TO PICK THE CAR UP ON JANUARY 12, 2016. TODAY, JANUARY 17, LESS THAN ONE WEEK LATER, THE CAR STALLED OUT AND THE ALERT LIGHTS BEGAN AGAIN. I FEEL VERY UNSAFE AND TRAPPED WITH THIS MALFUNCTIONING AND DEFECTIVE CAR THAT IT SEEMS EVEN ITS MANUFACTURER CANNOT DIAGNOSE OR REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819190January 10, 2016
STEERING
I THINK THAT SOMETHING IS VERY WRONG WITH MY FRONT STEERING, I CAN'T KEEP IT GOING STRAIGHT ON THE ROAD. IT KEEPS DARTING TO THE LEFT AND TO THE RIGHT.I HAVE HAD IT ALIGNED TWO TIMES IN THE LAST MONTH. I THINK THAT CADILLAC SHOULD DO SOMETHING ABOUT THIS PROBLEM BEFORE SOMEONE GETS HURT OR KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10818685January 7, 2016
ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
MY DASHBOARD IS CRACKING ON BOTH ENDS AND THE STABILITY CONTROL HAS GONE OUT TWICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10817761January 5, 2016
ENGINE
ENGINE NOISE AND VIBRATION ON COLD START. VERY LOUD GRINDING NOISE COMING FROM ENGINE. HAD IT LOOKED AT 2 TIMES. DEALER SERVICE MANGER JIMMIE STATES ITS NORMAL. THEY ALL MAKE THAT NOISE. I AM 54 YEARS OLD OWNED MORE THAN 15 CARS IN MY LIFE . THIS IS NOT NORMAL. THEY DO NOT WANT TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10818140January 5, 2016
STRUCTURE:BODY
BUFFETING SOUND AND EAR PRESSURE LIKE THE REAR WINDOWS ARE DOWN, BUT OCCURS ALL THE TIME AT FREEWAY SPEED WITH ALL WINDOWS UP. BOOMING SOUND AT SLOW SPEED. CAN FEEL STRANGE EAR PRESSURE LIKE THE STEREO SUBWOOFER IS PLAYING OVER MOST SMALL ROAD IMPERFECTIONS. THE WHOLE BODY "BOOMS" EXHAUST DROANING SOUND AND EAR PRESSURE. WHEN SUV SWITCHES INTO V4 MODE EXHAUST CREATES A DROANING BACK PRESSURE SOUND WHICH ALSO CREATES PRESSURE IN OCCUPANTS EARS RIDING IN VEHICLE. NOTE* GM BOUGHT BACK OUR 2015 YUKON AND 2015 ESCALADE FOR THESE EXACT PROBLEMS. THE 2016 IS NO BETTER. ALL THE SAME SOUND AND EAR PRESSURE ISSUES. HAVE CONTACTED GM AND STARTED A CLAIM. AT THIS POINT THEY HAVE DONE NOTHING TO FIX, CORRECT, OR REPLACE THIS VEHICLE. AT THIS POINT I HAVE PURCHASED OVER $220.000.00 IN JUST OVER ONE YEAR FROM GM, THREE NEW SUV'S THEY ALL MAKE THESE NOISES. DURING THIS TIME, HAVE BEEN IN COUNTLESS 2015 LOANER SUBURBAN'S, TAHOE'S, YUKON'S AND ESCALADE'S EVERYONE OF THIS VEHICLES HAS THIS NOISE ISSUE TO SOME DEGREE. SOME BETTER, SOME WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10810626December 16, 2015
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, SEATS
ESCALADE HAVING SAME ISSUES AS EVERYONE ELSE. OIL PRESSURE DUE TO POOR BUILD AND CUT BACKS ON GENERAL MOTORS BEHALF. A UNIT WITH A PRICE UP WORDS OF $70-$80K SHOULD NOT HAVE THE ISSUES. WE AS THE CUSTOMERS AND THE VICTIMS SHOULD NOT PAY THE PRICE AND OUR OWN LIVES (FAMILIES LIVES) FOR A COMPANIES SELFISHNESS. PASSENGER SEAT CONTROL MODULE BURNT DUE TO YET ANOTHER FAULTY GM PRODUCT. THEY SEAM TO NOT CARE AND WANT TO FIX THE ISSUES THAT CAN AGAIN LEAD TO HARM TO ANYONE IN AND AROUND THE VEHICLE. I STILL OWN THIS VEHICLE BUT IT HAS BEEN A UTTER DISGRACE OF WHAT KIND OF PRODUCTS WE HAVE BEEN SOLD. TO THIS DAY WOULD LIKE TO KNOW WHY THE COMPANY RECALLS PARTS THAT WOULD COST THEM NICKELS AND DIMES AND NOT THE MAJOR ITEMS THAT CAN LEAD TO DISASTERS LIKE DEATH. FOR CRYING OUT LOUD THEY REPLACED MY DE OTHERS DASH...(DASH). SO REPLACE A PLASTIC DASH THAT HAS NO HARM WHAT SO EVER AND OH DON'T MINED IF YOU TRUCK CATCHES ON FIRE DO TO FAULTY MODULES. SHAME HOW GM HAS LET A COMPANY LIKE TOYOTA WHO ACTUALLY LISTENS TO THE COSTUMES SEEM LIKE A MORE PATRIOTIC COMPANY AND KEEPS THEIR CUSTOMERS SAFE ON THE ROADS. THANK YOU FOR YOUR TIME, NOW IT'S TIME FOR ACTION. I STILL DRIVE THE TRUCK EVERYDAY AND PRAY I DON'T DIE EVERY TIME . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10807423November 30, 2015
ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES
TL* THE CONTACT OWNS A 2003 CADILLAC ESCALADE. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE STALLED WITHOUT WARNING AND THE STEERING ABILITY SEIZED. THE CONTACT HAD TO MANEUVER TO THE SHOULDER AND CALLED ROADSIDE ASSISTANCE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THE BATTERY CABLE WAS DAMAGED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE APPROXIMATE FAILURE MILEAGE WAS 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10807513November 30, 2015
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
VEHICLE CONTINUE TO RECEIVE "LOW OIL PRESSURE, TURN OFF ENGINE WARNING". IN ADDITION TO "SERVICE STABILINK SEYSTEM". NO ONE CAN TELL ME THE CAUSE. THIS OCCURS WHILE DRIVING ON HIGHWAYS AND STREET. 2007 CADILLAC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10806700November 25, 2015
WHEELS
WE HAVE HAD TO REPLACE FOUR WHEELS NOW NEED A FIFTH DUE TO LEAKING AIR PRESSURE. NO HELP FROM CADILLAC. JUST BUY ANOTHER WHEEL. THEY ARE JUNK. CONSTANTLY ADDING AIR. NOW ONE IS COMPLETELY FLAT. TIRES ARE IN EXCELLENT CONDITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10795343November 23, 2015
SERVICE BRAKES, POWER TRAIN, SUSPENSION
MY 2015 CADILLAC ESCALADE HAS BEEN IN THE SHOP FOR 130+ DAYS IN THE FIRST CALENDAR YEAR FOR DEFECTIVE BRAKES, TRANSMISSION, SUSPENSION, ELECTRICAL, AND HVAC. I HAVE CONTACTED GM AND THEY DON'T WANT TO REPURCHASE THE VEHICLE. THE VEHICLE IS CONSTANTLY IN THE SHOP FOR PROBLEMS AND IT IS NOT A VEHICLE THAT SHOULD BE OPERATED ON PUBLIC ROADWAYS. THE TRANSMISSION HAS BEEN REPLACED ONCE BEFORE DUE TO DEFECTS IN DESIGN AND BUILD QUALITY. THE TRANSMISSION HOW CAUSES THE CAR TO TAKE OFF IN 4TH GEAR RATHER THAN IN 1ST GEAR WHICH MEANS THE CAR FEELS AS IF THERE IS NO POWER TO PROPEL THE VEHICLE. THE TRANSMISSION SLIPS AND FEELS AS IF IT IS BROKEN. I HAVE TAKEN IT TO THE DEALER AT LEAST 5 TIMES AND GM NOW DOES NOT WANT TO REPLACE THE TRANSMISSION EVEN THOUGH THE DEALER HAS VERIFIED THE CONCERN AND DOCUMENTED IT. I FEEL THAT GM IS NOT DOING ENOUGH TO ENSURE SAFE VEHICLES ARE ON THE ROAD. THIS TRANSMISSION ISSUE IS GOING TO CAUSE AN ACCIDENT ONE DAY. I HAVE ALREADY PUT GM ON NOTICE ALL THE WAY UP TO THE EXECUTIVE LEVEL AND THEY DON'T WANT TO DO ANYTHING ABOUT IT. I FEEL THAT NHTSA SHOULD INVESTIGATE THE ISSUES THAT PLAGUE 2015 FULL SIZE GM SUV OWNERS. THERE ARE A LOT OF US OUT THERE ACCORDING TO MY RESEARCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789975November 12, 2015
SEAT BELTS
TL* THE CONTACT OWNS A 2002 CADILLAC ESCALADE. THE CONTACT STATED THAT THE VEHICLE WAS INVOLVED IN A REAR END CRASH WHILE DRIVING 25 MPH. AS A RESULT, THE SEAT BELTS FRACTURED AND UNLATCHED INDEPENDENTLY. THE SECURITY WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER AND REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THERE WERE THREE INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE FAILURE MILEAGE WAS 214,000.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10787615November 2, 2015
UNKNOWN OR OTHER
SPONTANEOUS EXPLOSION OF SUNROOF WHILE DRIVING ON HIGHWAY SENDING A SHOWER OF GLASS ALL OVER THE OCCUPANTS OF THE CAR. DRIVING ON HIGHWAY WITH NO OVERPASS - THIS WAS NOT THE CAUSE OF A ROCK OR SOMETHING HITTING. SUNROOF SIMPLY SHATTERED FOR NO REASON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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