Cadillac Escalade Complaints

1,865 consumer complaints on file.

#11429053August 13, 2021
UNKNOWN OR OTHER
the top of the dash cover cracked. There was no reason, it just cracked.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428248August 8, 2021
ENGINE
Cam shaft lifters are failing. Cam shaft needs to be rebuilt. Rough idle and tick sound from engine. Can cause catalytic converter to stop working and is hazardous and not solving right away can cause further damage to vehicle and damage vehicle while driving. Many have reported same problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427929August 5, 2021
ENGINE, SUSPENSION
The contact owns a 2008 Cadillac Escalade. The contact stated that since purchasing the vehicle, the "Service Traction Control" and "Service Stabili-trak" message appeared on the instrument panel. The contact was informed by the auction that the failure was due to the low air pressure on the driver’s side rear tire. The contact stated while exiting a parking lot, the steering wheel locked-up. There were no warning lights illuminated. The vehicle was taken to an independent mechanic who diagnosed the vehicle and stated that no issues were found. The contact stated that the check engine warning light illuminated once. The vehicle was taken to another mechanic who diagnosed that the oil sensor and oil pressure switch needed to be replaced. The vehicle was repaired however, the failure persisted. The dealer and manufacturer were not made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 165,286.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427220July 30, 2021
ENGINE
The contact owns a 2021 Cadillac Escalade. The contact stated while driving 70 mph, the contact heard an abnormal rattling sound and then saw smoke coming from under the hood. Other drivers were honking at the contact and alerted him that there was oil leaking from the rear of the vehicle. There was no warning lights illuminated. The contact was able to pull over and had the vehicle towed to the dealer. The dealer diagnosed that the axle rod had detached causing an engine failure. The vehicle was not repaired and remained at the dealer. The dealer was awaiting a new replacement engine. The manufacturer was not made aware of the failure. The failure mileage was 2,000. Vin was not available.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11424765July 14, 2021
SERVICE BRAKES
When applying the brakes at a slow speed (>20 mph), the brakes seem “spongy”. The brake pedal seems to require further travel to stop the vehicle. It feels as if air is trapped in the hydraulic system and this does not happen all the time, it is an intermittent problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424481July 12, 2021
UNKNOWN OR OTHER
Cadillac Cue system has stopped working. GM will not replace but is aware of the issues with the faulty system. Screen has been checked by the dealership. They indicate that they are aware of the issues with the system but no recall has been issued. Because this controls many functions of the vehicle, it's safety issue. Consumers should not have to pay the costs to have this issue resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424063July 9, 2021
AIR BAGS
The contact owns a 2012 Cadillac Escalade. The contact stated that the air bag warning light was illuminated. The contact received notification of NHTSA campaign number: 21V051000 (Air Bags) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer who stated that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The failure mileage was 124,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422572June 28, 2021
ELECTRICAL SYSTEM
On Saturday June 26, 2021 I open the driver door to the vehicle and the passenger seat caught. on fire and burned a hole in the side of the seat .
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11422597June 28, 2021
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
When driving on the city streets of Chicago I approached a movable bridge which spans the Illinois river. The bridge deck was constructed of steel. As I was about to begin crossing the bridge my car brakes locked up completely, sending the vehicle into a short skid. Fortunately, the car behind me was not tailgating me or I most certainly would have been struck in the back of the vehicle. This is a brand new vehicle which I took delivery of on May 14, 2021. There were no warning lights or indications that anything was malfunctioning on the vehicle. I can only guess that all of the steel in the bridge decking somehow was interpreted by my vehicle to be another vehicle, and automatically slammed on the brakes in the mistaken assumption that I was about to hit another vehicle ahead of me. In fact, there was not another vehicle ahead of me for about 100 yards.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422643June 28, 2021
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST
I recently purchased a 2021 Cadillac Escalade with Supercruise driver assistance system. There have been at least 5 instances where I attempted to turn off the Supercruise function and the system does not allow me to regain control of the vehicle. For example, I will turn off the Supercruise fuction by hitting the Supercruise function on the steering wheel and it will begin to flash red on the steering wheel. I will move the steering wheel slightly to let the system know I am taking control of the vehicle but the vehicle does not recognize my input. The car will start to slow down, turn on the flashers, and announce over the speakers to "Take Control of the Vehicle." The main issue is that the car will fight me and not allow me to accelerate to keep up with traffic. There are sometimes when supercruise turns off without incident, but my issue stems from when Supercruise mistakenly thinks that I am not in control of the vehicle and slows down. Again, I have put my hands back on, I put input into the steering wheel to let it know I'm in control and even tap the brakes. I have contacted Cadillac Customer Service and have opened a case on June 28, 2021. The case number is 9-680-7138449
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422028June 23, 2021
SUSPENSION, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
Service Ride control and stability control system lights have been flashing the instrument panel cluster on my dash will cut off and not illuminate once it's time to turn the head lights on there is a ticking /clicking noise when first cranked up and as the gas is pushed and when accelerated and when driving over 65 mph the vehicle will start swaying to the point of being uncontrollably.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422042June 23, 2021
AIR BAGS
The contact owns a 2003 Cadillac Escalade EXT. The contact stated that the air bag light was illuminated. The contact contacted an independent mechanic who informed the contact that the air bag needed replacement but did not diagnose the failure cause. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact to take the vehicle to the dealer. The failure mileage was 178,531.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421586June 20, 2021
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
I bought the vehicle on May 27, 2021. I filled the tank with 87 octane on 3 separate occasions between May 27 and June 4, 2021.The engine (6.2L V8 L86 EcoTec) shut off during a trip on May 31, 2021. I was pulling into a restaurant and there were no indicators of any issues. While pulling up into the drive thru, the engine lost power. No Check Engine Light appeared at all. On a second trip (June 6, 2021), the engine again lost power while coming off of a highway exit. This time, I experienced loss of acceleration and then the vehicle shut off as I pulled into a parking lot. Both times I had to put the vehicle into park, shut off and then start back up. Again, no Check Engine Light. I drove the car to an auto parts store to buy a fuel additive. It was driving roughly at this point, but as I pulled into the parking lot, again a loss of power from the engine. It never started back up. Each time the vehicle shut off, I was driving it, not parked or stopped. There were also no indicators of any malfunction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421110June 16, 2021
AIR BAGS
Air bag light is on .want go off..its Cadillac (EST TRUCK )NOT THE SUV
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419359June 2, 2021
ENGINE
The contact owns A 2016 Cadillac Escalade. The contact stated while driving at various speeds, the vehicle lost motive power. The failure recurred several times. The vehicle was taken to the dealer. The dealer replaced the lower engine mount, the lower control arm, and the battery. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418274May 24, 2021
ENGINE
The contact owns a 2010 Cadillac Escalade. The contact stated while starting the vehicle, the check engine warning light illuminated with an abnormal sound. The contact changed the spark plugs, wires and coils however, the failure persisted. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the lifters to be replaced. The vehicle was not yet repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418129May 22, 2021
SUSPENSION
Front shocks had to be replaced on our Cadillac 2015 Escalade. Right Front shock was leaking oil at 81K miles, repair 26 March, Red Noland Cadillac, CO. Informed service associate at the time, and then worked with the Service Manager after that. The Service Manager informed me of the GM service number I could call 1-800-333-4233 for customer service/good will request. At that number, Julia with GM stated the call needed to be done PRIOR to the repair, supervisor assist was requested but not made available. I've owned several GM products, and appreciated the quality and responsiveness to service issues. I hope GM can do better, and restore my faith in GM quality. During BBB process, GM avoided the issue(s) of their maintenance process and the shock absorber being outside of normal failure rates. Shocks failing/leaking oil at this age are well outside 'normal' expectations and points to a recall issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415747May 9, 2021
ENGINE
WHILE DRIVING WITHIN THE SPEED LIMIT OF APPROXIMATELY 65 MPH ON A 3 LANE HIGHWAY ON ROUTE 476 IN PENNSYLVANIA, THE ABILITY TO ACCELERATE OR MAINTAIN SPEED WAS INEXPLICABLY DISABLED. I WAS FORCED TO ATTEMPT TO MOVE THE VEHICLE ACROSS MULTIPLE LANES IN AN EFFORT TO REACH THE BREAKDOWN LANE. SECONDS AFTER REACHING THE BREAKDOWN LANE, THE ENGINE SHUT DOWN. THE VEHICLE WAS TOWED FROM THE SCENE ON A FLATBED AND WAS TRANSPORTED TO HOLMAN CADILLAC IN MARLTON NEW JERSEY. I AM WITHOUT A VEHICLE AND NO LOANERS WERE AVAILABLE. I AM REPORTING THIS HAZARDOUS INCIDENT FOR YOUR RECORDS. PLEASE ACKNOWLEDGE RECEIPT OF THIS SUBMISSION THROUGH A RETURN EMAIL. MY NAME IS [XXX] AND EMAIL ADDRESS IS [XXX]. THANK YOU PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415585May 7, 2021
POWER TRAIN, SUSPENSION
SOMETIMES BANGS INTO GEAR SO HARD IT FEELS LIKE YOU?VE BEEN IN AN ACCIDENT. IT'S BEEN IN THE SHOP 4 TIMES FOR THE SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414838May 4, 2021
AIR BAGS
2007 CADILLAC ESCALADE. CONSUMER WRITES IN REGARD TO TAKATA AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE WRONG INFORMATION WAS PROVIDED AS TO WHAT DEALER WOULD BE ABLE TO COMPLETE THE RECALL REPAIR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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