Cadillac Escalade Complaints

1,865 consumer complaints on file.

#11483605September 8, 2022
ENGINE, POWER TRAIN
First it started out with the Low Oil Pressure stop engine light had it check out by an independent service center. I was told what the problem maybe, purchase several parts for the SUV but that didn't solve the problem within 72hrs the low oil pressure light stop engine was back on and then this vehicle started cutting off and don't want to crank back again until several hours later. Had a second opinion from a different service center but that didn't work continue to do the same. - By this SUV cutting off in traffic and not cranking back -Was told my mechanic from a service center that it could be the lifter in side the engine. -No -Low oil pressure stop engine warning messages, Check engine light. July 2022
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481903August 29, 2022
STEERING, LANE DEPARTURE: ASSIST
At low speed electric power steering failed. Cannot steer vehicle. Will have vehicle towed to a service center.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480393August 21, 2022
SUSPENSION
Swaybar mount is ripped from the frame. Only on the passenger side
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480188August 19, 2022
SEAT BELTS
Hello, I own two 2021 Cadillac Escalades that I brought into my local Cadillac dealership to get the recent "Third Row Seatbelt Retention" remedied. They both return with no repairs needed after a thorough inspection was completed. May I ask how long does it take for my vehicles to be cleared/remedied on the website? My dealership has already sent in the paperwork to NHTSA to get it evaluated. VIN: [XXX] VIN: [XXX] Thank you INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479037August 12, 2022
ENGINE
The contact owns a 2015 Cadillac Escalade. The contact stated while driving at 65 MPH, the vehicle started shuddering and decelerating independently. The contact exited the highway and was able to drive to an independent mechanic. The independent mechanic diagnosed that there had been a misfire on cylinder number three (3). The vehicle was not repaired. The vehicle was towed to another independent mechanic that was closer to her residence. The independent mechanic diagnosed that cylinders one (1) and number three (3) were misfiring, had lost compression and needed to be replaced. The vehicle had not been repaired. Upon investigating the failure online, the contact became aware of Chevrolet Technical Service Bulletin Number: 15-06-01-002F (Engine Misfire/Tick Noise), which she associated with the failure. The manufacturer had not been informed of the failure. The failure mileage was approximately 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476272July 28, 2022
VISIBILITY:REARVIEW MIRRORS/DEVICES
The contact owns a 2017 Cadillac Escalade. The contact stated that the vehicle was equipped with a feature that once the vehicle was placed in reverse(R), both side view mirrors would adjust downward to assist with the driver's visibility. The contact stated that the vehicle would either fail to perform this function or would fail to readjust to its proper position once the vehicle was in drive(D). The contact also noted that the mirrors would also adjust upwards which obstructed the contact from using both side view mirrors while driving. The contact took the vehicle to a dealer where he was informed that a software update could be performed to correct the failure however, if the software update failed, the contact had to pay for the repair. The software update was performed; however, the failure persisted. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470362June 22, 2022
SUSPENSION:FRONT:CONTROL ARM
frame rotted where the control arm conects to the frame causing the control arm to break away from the frome. i lost steering fortunetly iwas coming to a stop. The dealer Colonial Cadillac Woburn Ma. confirmed the damage. it was inspected by a tecnition at the dealership. No there was no warning, i bought an etended warenty when the origanel one ran out. ty are not covering this? there resaning the say is because of rust. a 5 year old car should not rot out this bad.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470236June 21, 2022
SEAT BELTS
All three seatbelts in the third row don't lock. I just got this car with only 100k miles on it and when installing my kids' car seats I found that none of them have the needed safety feature. They don't lock when pulled quickly or when pulled all the way out. Cadillac won't cover the repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469335June 15, 2022
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
I am having an electrical short that is shutting down everything while I'm driving or stopped, it makes driving it Dangerous and Scary. It looks like the recall from 2014 that describes everything I'm experiencing. Recall 14515 that talks about a Chassis Control Module that controls a lot of things including the fuel pump and more electrical components to list. I have a vehicle that is Dangerous to drive, im a Disabled Veteran and am tied to a Powered Chair. I have called Cadillac and they say that my Escalade is not included and they will do nothing for me. I'm at a lose as what to do, I could just sell it to someone else and let them deal with it or get killed in it. Either way is not a good choice. Let me know what you would do if you were in my position.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467100June 2, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
4/24/2022 Vehicle locks in neutral in major roads as your driving And motor seized I have several videos last night as of 5/01/2022 vehicle locked into park as I was going 50 miles with oncoming traffic I was in fear of danger thank god was able to pull off into side ditch
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467137June 2, 2022
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
The contact owns a 2015 Cadillac Escalade. The contact stated while driving at an undisclosed speed with the vehicle in 4WD, he heard an abnormal grinding sound. The contact shifted to AWD and heard the grinding sound as well. The vehicle was taken to an unknown dealer and the contact was informed that the front differential needed to be replaced. The vehicle was repaired however, the failure persisted. The vehicle was then taken to an independent mechanic and the contact was informed that the front differential was defective and needed to be replaced again. The manufacturer was made aware of the failure and agreed to pay a portion of the repair cost. The failure mileage was 62,830.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466260May 26, 2022
SUSPENSION:FRONT:SHOCK ABSORBER
The contact owns a 2015 Cadillac Escalade. The contact stated while driving approximately 5 MPH, the electric magnetic shock was inoperable. There were no warning lights illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461164April 18, 2022
AIR BAGS
2014 CADILLAC ESCALADE. CONSUMER WRITES IN REGARD TO FRONTAL AIRBAG INFLATOR SAFETY RECALL. THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. THE CONSUMER WAS INFORMED THE PARTS WERE UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459146March 31, 2022
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Well driving, fuel indications went out and car started to do rough idling with poorer fuel economy. Upon inspection, wiring harness by driveshaft on the driver side got caught in the driveshaft and destroyed wiring.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456840March 15, 2022
ELECTRICAL SYSTEM
-Driver seat would not heat or cool. -When troubleshooting, discovered a melted wire and burnt plug. Could have caused fire. Various others online had the exact issue. There should be a recall. -Not reproduced or confirmed by dealer. The damage is visible, not necessary to take in. -Not inspected, see photos. -No warning lights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456671March 14, 2022
ENGINE AND ENGINE COOLING:ENGINE:CRANK/CAMSHAFT POSITION SENSOR
The contact owns a 2009 Cadillac Escalade. The contact stated while driving 35 MPH, the vehicle was shuddering with an abnormal sound coming from the engine. The check engine warning light was illuminated. The contact pulled over and turned off and restarted the vehicle. The vehicle was then taken to an independent mechanic to be diagnosed. The contact was notified of an engine misfire due to a faulty camshaft sensor. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456348March 11, 2022
AIR BAGS
The contact owns 2007 Cadillac Escalade. The contact stated while driving approximately 70 MPH, she struck an elk head on. The contact was able to safely pull over to the side of the road. The vehicle suffered damage to the front end, the hood. Additionally the transmission pan was cracked. The contact stated the airbags did not deploy. The contact had the vehicle towed to a collision repair shop. The contact stated after the repairs the check airbag light would blink and later remained illuminated. The contact took the vehicle to a local dealer where it was diagnosed that both airbags needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 150,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11455758March 8, 2022
ENGINE
Driving and heard loud pop and shudder. Heavy vibration at highway speeds making vehicle unsafe to drive and vehicle also shuddered and acted like it was going to die when turning. Took to dealer and dealer discovered broken engine mounts. This is a known issue from GM. TSB 17-NA-166. GM certified service refused once to look at the engine mounts while vehicle was under warranty and had me continue to drive it until warranty had expired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453580February 23, 2022
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
For approx. the past 6 months, the radio has been cutting out several times during my daily commute. On occasion, a message would appear saying Stabilitrack is off. Saturday, it cut out and stayed off for more than 30 minutes and did it several more times. Everytime the radio cuts out, the door locks started locking and unlocking on their own, the air conditioning, cooled front seats, and defrost turns on and the seats the airbag off light came on, and a warning message saying service stability system came on, plus the engine was revving without power and I was worried I was going to lose all electrical and control, so I pulled off the We have ran several diagnostic but found no error code messages and nothing wrong with the vehicle. When I was talking to them, the system was acting normally. I have taken the car to the dealership and my local family mechanic shop. We have paid extensively to change the grounding wire, battery, cables, fuses and other grounding components to resolve this issue. It is very dangerous and has caused my family to jerk and sometimes be hit in the process. It has died on the highway and creates an extreme possibility for accident to others, if this continues to occur. I typically would not reach out in this manner and I would just replace the vehicle, but through further research, others have also had this problem, reported it on the Cadillac forum and we have not been added to the previous electrical recall or gotten resolutions. This is my last resort before this becomes a fatality for some owner.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11453629February 23, 2022
AIR BAGS
2013 CADILLAC ESCALADE. CONSUMER WRITES IN REGARDS TO TAKATA AIRBAG SAFETY RECALL. THE CONSUMER STATED AFTER HAVING THE AIRBAG RECALL COMPLETED, THE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO THE DEALER TO HAVE IT REPAIRED. THE DEALER ADVISED THE AIRBAG FAILURE TIMING WAS A COINCIDENCE AND REQUESTED AN INSPECTION/REPAIR FEE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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