Cadillac Escalade ESV Complaints

242 consumer complaints on file.

#11727461March 27, 2026
ENGINE
The original engine was replaced in my Escalade in September 2025 under the GM Engine Recall. The original engine was working, but it failed the inspection at the dealership and was replaced. March 1st, 2026 the Escalade died while driving. Police came and helped block traffic and called a tow truck since the engine was dead. The Escalade was towed back to the same dealership and they confirmed the newly replaced engine failed under the same bulletin that mandated the replacement of the original engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11727002March 25, 2026
ENGINE
The contact owns a 2024 Cadillac Escalade ESV. The contact stated that while driving approximately 60 MPH, the vehicle stalled. There was no warning light illuminated. The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that the engine had failed and needed to be replaced. The contact was informed that the 6.2-liter gasoline engine was on a national back order. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11726880March 24, 2026
ENGINE
On [03/23/2026], while traveling at 79 mph in high-speed highway traffic, my 2022 Cadillac Escalade suffered a sudden, total engine seizure and complete loss of propulsion. This catastrophic failure occurred without any prior warning lamps or symptoms. The loss of motive power at highway speeds created an immediate life-threatening situation, forcing me to navigate through traffic to the shoulder with no engine power. This vehicle is currently at [Parks Chevrolet Charlotte] awaiting a full teardown and is available for inspection. Critical Safety Concern: This engine seizure occurred AFTER Recall 25V-274 was marked "Completed" on June 18, 2025. This incident represents a direct failure of the recall remedy and is a documented escalation of the issues being investigated under NHTSA Recall Query RQ26001. I am reporting this to provide evidence that the current remedy is insufficient to prevent high-speed engine seizures and loss of propulsion.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11726430March 23, 2026
ELECTRICAL SYSTEM, VISIBILITY/WIPER, LANE DEPARTURE: WARNING
Component(s) Involved: Electrical System, Visibility/Wiper, Structure: Body: Door: Power Access/Locks. Description of the Defect: The front and rear center console "Command Centers" (touchscreens) have suffered a total electrical failure and are completely black. On the 2025 Escalade, these screens have replaced nearly all physical buttons. Consequently, there is no manual override or physical backup for the safety and visibility systems hosted on these modules. The vehicle's Global B (VIP) electronic architecture uses a shared high-speed data bus; a failure in these primary command modules creates a high risk of a "cascading failure" that could spread to the 55-inch pillar-to-pillar main instrument cluster, potentially disabling the speedometer and safety warnings while the vehicle is in motion. Describe the Safety Risk (How this could cause an accident): The total failure of these center consoles creates the following immediate hazards: Loss of Visibility (Defroster/Defogger): There is no physical button to activate the windshield defogger. If the windshield fogs over due to humidity or temperature changes while driving, I have no way to clear it. This creates an immediate "driving blind" situation, which is an extreme safety risk at any speed. Occupant Entrapment & Security: The controls for power door locks, window lockouts, and child safety locks are digital and hosted on these failed screens. In an emergency, I cannot verify or manage the locking status of the vehicle, posing a risk to passengers (especially children in the rear). Driver Distraction & System Instability: The failure of these core modules causes significant system instability. Because these nodes are linked to the main 55-inch driving display via the serial data gateway, an electrical short or data loop in the center consoles could cause the main speedometer and driver assistance alerts to freeze or black out without warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11724797March 16, 2026
ENGINE
In early February, 2026, a check engine light produced code P1098, engine coolant control valve position sensor performance. Code caused the cooling fans to run continuously when the engine reached a certain temperature and the vehicle had reduced acceleration, which posed a safety hazard when driving the vehicle due to prolongated times to get to the posted speed limit and posed a hazard to other drivers because of reduced acceleration. The vehicle was inspected by Jerry Seiner Dealerships on North Salt Lake, Utah and the check engine light code of P1098 was confirmed. I reviewed General Motors bulletins and found that a special coverage N252508341 which covered LM2 Coolant Control Valve Replacement, dated September 16, 2025. The special coverage applies to Cadillac Escalade model year 2021 to 2023. When I asked the dealership about this coverage, I was informed that the coverage did not apply to my vehicle as the bulletin was VIN specific. I called Cadillac and opened a case with Cadillac as I found it unreasonable that General Motors / Cadillac know there is an issue with coolant control valves, yet they refused to cover the cost of repairs for my vehicle because of the VIN was not part of the special coverage N252508341. I paid for the dealership to replace the coolant control valve as the vehicle was not safe to drive due to the reduced acceleration. My complaint is that General Motor / Cadillac knows there is an issue with the coolant control valves for my vehicle model year, yet they refused the coverage for my vehicle due to the VIN. General Motors offered to cover $216.06. I paid $1,387.40 + 3% credit card transaction fee for the repair, this repair would have been free under the special coverage bulletin. General Motors should reimburse me for the expense of this repair as they know there is an issue with coolant control valves.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11724245March 13, 2026
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
On February 21, 2026, my 2022 Cadillac Escalade ESV experienced a sudden and complete engine seizure at highway speed at 57,825 miles just 8,613 miles after passing GM's PicoScope inspection under Safety Recall N252494000 (NHTSA Campaign 25V274). After fueling, I entered a highway on-ramp and accelerated to approximately 70 mph. Within 30 seconds, the engine lost power completely with no prior warning lights, no diagnostic trouble codes, and no audible warning. The only dashboard notification was a prompt to press the Start button. The vehicle behaved as if shifted into neutral, decelerating rapidly from 70 mph to 40 mph while I was navigating an exit merge ramp. I reached the right shoulder safely. Under normal weekday traffic, this failure on an active merge ramp could have caused a serious collision. The engine would not restart. The vehicle would not shift out of Park. OnStar could not remotely start the vehicle. A tow truck was dispatched; the operator could not shift the vehicle to neutral and required a dolly. The dealership confirmed the engine had seized and the engine would not crank. A complete engine replacement was performed under the recall warranty (RO 606490). The recall remedy was performed August 20, 2025 at 49,212 miles. GM records confirm the PicoScope result: "Engine Passed." The engine seized 8,613 miles later with no warning. This is consistent with 30-plus NHTSA complaints reporting loss of propulsion after the prior remedy, and demonstrates the inspection-based remedy is insufficient to identify engines at imminent risk of seizure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11722068March 4, 2026
ENGINE
The engine failed on I-17 while driving 75MPH on 2/14/2026. The car shifted into neutral and was able to coast on to the berm of the interstate. The car was towed to Flagstaff Chevrolet and was determined to have engine failure and is waiting for a replacement engine. When the engine failed a warning message came on warning of severe engine overheating and shut down and the car automatically shifted into neutral.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11721733March 3, 2026
SUSPENSION
My 2025 Cadillac Escalade ESV went into the dealership for routine maintenance and several software updates were applied to vehicle along with an oil and filter change on 17 February. The software took multiple times to load and I took the vehicle home on 20 February. Later that day after picking up my children from school an error popped up on the dash that stated Service Leveling System and Vehicle Too Low Drive with Caution. Shortly after on the way home the ride height system made a crunching noise after I parked and got out of the vehicle to get gas. It felt like something mechanical wasn't working in the suspension. I dropped it back off at the dealership Monday 23 February. I picked up the vehicle later that day and the same error popped up again. We then gave it back to the dealership on the 24th of February to resolve and they kept if for over a week and were unable to determine root cause of the issue as of 2 March. The error code was reset by the dealership and was told to notify them again if it happens a third time. I believe there is a software issue that is causing problems with the adaptive air ride suspension.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11721226March 1, 2026
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Engine lost power on steep grade hill with kids in the car on our way to Tahoe putting us all at risk
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720698February 26, 2026
ENGINE, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS
On 5/8/2024, at approximately 18,969 miles, the vehicle suffered a sudden and complete loss of engine power while driving on the highway in the rain with my family inside. The engine died, the vehicle lost all propulsion creating an immediate and severe safety hazard. Dealer diagnosis revealed a catastrophic crankshaft main bearing failure, requiring a full engine replacement. Since the engine repair, the vehicle has exhibited persistent intermittent/unintended brake activation. The brakes engage without driver input causing "Service Brake" messages, excessive and premature brake pad/rotor wear (replaced three times in a matter of months due to heat and dust from repeated activation), grinding, squealing, and locked caliper incidents. The vehicle has been inspected by two Cadillac Dealerships without any remedy except replacing warranty parts. An independent mechanic inspected the vehicle and confirmed the issue is likely related to the Advanced Driver Assistance Systems. To drive safely, we must disable the collision avoidance and traction control features. This has been reported on multiple repair orders and matches complaints from other 2023-2025 Escalade and GM SUV owners. Total documented downtime since first failure exceeds 160+ calendar days. Problems remained unresolved despite warranty repairs, software updates, recalls, and the L87 engine replacement. The sudden engine failure endangered my family and the ongoing phantom braking creates risk of collision or loss of control, especially at highway speeds. I have been forced to disable critical safety systems to prevent unintended braking. This vehicle is directly affected by the L87 defect that prompted federal recall and investigations. Please include my complaint in the ongoing EA25007 and RQ26001 investigations and consider my case in any further actions regarding the adequacy of GM's remedies. Please contact me for dealer repair orders and independent mechanic findings.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720032February 23, 2026
ENGINE
6.2 engine had the recall fix done to it. It did not work because the engine seized up yesterday
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11719545February 21, 2026
ENGINE
On Saturday 2/14/26 our Escalade was making a light ticking noise. We made an appointment to bring it in for service, earliest appointment was 2/17/26. On the evening of 2/14 the vehicle died on the freeway and had to be towed to the local dealer after it would not start, Crest View Cadillac in Rochester Hills, MI. Our service write Tony Griffin, confirmed verbally on 2/16 that the vehicle most likely will need an engine replacement, but had to be inspected first. I emailed him on 2/19 as I had no update and he let me know it needs more diagnostics but it will be getting an engine replacement. As of 2/21 the vehicle is still sitting in the parking lot with the battery now dead. I was given a loaner vehicle that is not at all suitable or nearly equivalent to my current vehicle. I have been given an electric Cadillac Lyriq and have no means to charge it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11719433February 20, 2026
ENGINE
My car die by itself when I was driving on a highway; screen shows oil pressure low. It has been haven electric problem many times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11718846February 18, 2026
ENGINE
The contact owns a 2021 Cadillac Escalade ESV. The contact stated that while driving at 30 MPH, the engine made ticking sounds. The check engine and several other unknown warning lights were illuminated. Additionally, the contact stated that the engine consumed an excessive amount of oil and that engine oil was added every two to three weeks. The contact pulled over and had the vehicle towed to the dealer. The dealer informed the contact that because the vehicle was used as a limousine, the engine was consuming more oil than was normal. The dealer replaced the engine, but the check engine warning light remained illuminated. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11718736February 18, 2026
ENGINE
Vehicle was taken in to L87 engine recall in Sept 2025. Passed said inspection on September 29, 2025 and new higher viscosity oil was put in the vehicle. Feb 14, 2026 - driving the vehicle down the highway at 70mph. Car shifts to neutral, engine turns off and losses propulsion. Manage to get to the shoulder of the highway. Vehicle would not restart or turn on. We were traveling with our 3 small children in the car. Stranded on the side of the highway until a family member could come pick us up. Took 18hours through Cadillac roadside assistance to find a tow truck. After 3 calls to the local dealership, 2 days later I was told the engine failed due to the L87 recall and a full engine replacement is required.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11717881February 13, 2026
ENGINE AND ENGINE COOLING
The contact owns a 2022 Cadillac Escalade ESV. The contact stated that the vehicle was repaired under NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling) in August of 2025. However, soon after the recall inspection, while depressing the accelerator pedal, the vehicle hesitated before responding. The vehicle also hesitated when started and shifted into drive(D) when depressing the accelerator pedal. Additionally, there was an abnormal whining sound, and the vehicle was pulling to the left or the right while driving and had to compensate by returning the steering wheel to the center. There was no warning light illuminated. The vehicle was taken back to the dealer that performed the recall service. The vehicle was diagnosed, and the dealer informed the contact that there were no performance issues with the vehicle. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11717734February 13, 2026
ENGINE
I had been traveling on the freeway for about 3 hours when I decided to exit for a quick stop. While on the exit ramp, I was stopped about six cars back from the traffic light. When the cars inched forward I went to do the same and noticed there was no movement when I took my foot off the break. I pushed on the gas a little bit more than I normally would have to, and the car eventually jerked forward causing me to have to slam on the brakes. I turned off the auto start-stop feature at this point. The other cars inched forward again a moment later and again my car did not move when I took my foot off the brake. This time I really had to press down on the gas quite a bit and the car jerked forward again causing me to have to slam on the brake to avoid the car in front of me. The light turned green shortly thereafter and all the cars went, but I could not accelerate because the engine completely died. The car still had power so I turned it off and attempted to restart. All I heard was squeaking from the engine and nothing else happened. I waited about 15 minutes and tried it again, but the same thing happened again where the engine wouldn't turn over but there was some squeaking noises. The vehicle was towed to a nearby Buick dealership and when scanned in the service department I was told the issue is with the crankshaft. I've not been provided any details since. There were no warning signs or lights prior to this happening. I was almost rear-ended during this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11717274February 11, 2026
ENGINE AND ENGINE COOLING
The contact owns a 2023 Cadillac Escalade ESV. The contact stated that the VIN was included in NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling), and the vehicle was taken to the dealer at 51,000 miles, and stated that the engine would be inspected, and if necessary, repaired or replaced. Additionally, the vehicles that passed the inspection, dealers would add higher viscosity oil, install a 6-oil fill cap, replace the oil filter, and update the Owner's manual. After driving 16,000 additional miles, approximately 6 months later, the engine started knocking, and the vehicle accelerated slowly. There were no warning lights illuminated. The vehicle was returned to the dealer, who had inspected the engine. The contact stated that when the engine was inspected, it caused the engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired under the recall due to the recall being considered closed, and the title was now considered a Salvage Title, even though the vehicle did not have a Salvage Title when the engine was inspected. The engine was ordered and was scheduled to be replaced at the Owner's expense. The manufacturer was informed of the failure. The failure mileage was 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11717123February 10, 2026
ENGINE
For the second time, engine stalled out and car would not start. Going 75 miles per hour on major highway on cruise control and engine just stopped in the middle of the road. Major hazard and crash risk, unable to restart car and had to be towed. Trafffic was dodging vehicle and it was a major safety hazard. Approximately 7 months ago, the car would not start and had to be towed; we reported the incident to dealership, were told there was nothing wrong and there was no diagnosis. We inquired about the engine recall at that time and were told our vehicle was no affected. Our issues are exactly the same ones being stated as part of the recall for the same make/model/year for engine failure or this vehicle. Lives were put in danger today and we are fortunate there was not crash given location and speed of vehicle when engine failed abruptly. Towed to dealership, car remains there without diagnosis and we are no longer comfortable driving vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11717056February 10, 2026
ENGINE
My 2021 Cadillac experienced a catastrophic engine failure that is mechanically identical to a known GM engine defect currently under recall. GM has denied coverage solely because my VIN is not included, despite the failure matching recall symptoms and diagnostics. This defect caused sudden loss of vehicle use and presents a safety and financial risk. GM is excluding vehicles with identical failures from recall coverage based strictly on VIN rather than defect presence. I am requesting NHTSA review of recall scope and defect coverage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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