Buick Regal Complaints

3,261 consumer complaints on file.

#11318937March 22, 2020
ENGINE
TIMING CHAIN LOOSENED DUE TO TENSIONER BREAKING DUE TO THE BOLT HOLDING IT IN PLACE WIDENING THE HOLE IT WAS IN OVER TIME CAUSING THE CAR TO JUMP TIME AND POSSIBLY BENDING ALL THE VALVES IN THE MOTOR. CAR WAS BEING DRIVEN ON THE HIGHWAY WHEN IT STALLED AND SHUT OFF. WE HAD JUST MADE A TURN SO LUCKILY WE WERE NOT GOING FAST WHEN THIS HAPPENED. NO WARNING LIGHTS CAME ON. NO CODES CAME UP ON THE COMPUTER EITHER WHEN CHECKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317581March 11, 2020
EXTERIOR LIGHTING
THE HID LIGHTING BURNED THROUGH THE PLASTIC CASE ALLOWING THE STRATEGICALLY PLACED BALLAST ON THE BOTTOM TO FILL WITH WATER AND THE LIGHT BULB FAILED TO IGNITE. A MAJOR SAFETY ISSUE WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316933March 9, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), WHEELS
IN THE LAST YEAR I HAVE HAD TO REPLACE BRAKE PADS, CALIPERS AND ROTORS 3 TIMES IN 1 YEAR IN MY 2011 BUICK REGAL CXL 2.4L. NOW I'M GETTING READY TO DO IT FOR A 4TH TIME. I WAS SOLD CAR THAT HAD A HOLE IN THE MIDDLE OF MY EXHAUST THAT I DIDN'T KNOW WAS THERE UNTIL WINTER CAME AND HAD TO RUN THE HEAT. THE STABILITRAK SYSTEM CAME ON OUT OF THE BLUE AND SHUT MY CAR OFF GOING DOWN THE HIGHWAY. I HAVE HAD NOTHING BUT PROBLEMS WITH THIS CAR. I'M JUST FED UP AND OVER IT. ITS COSTING ME WAY TOO MUCH MONEY FOR ONLY ONLY THE CAR FOR A LITTLE OVER A YEAR NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317114March 9, 2020
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2013 BUICK REGAL. THE CONTACT STATED THAT THE DRIVER SIDE HEAD LIGHT FAILED TO OPERATE WITHOUT WARNING. THE CONTACT NOTICE THAT MOISTURE HAD ACCUMULATED INSIDE OF THE DRIVER'S SIDE HEADLAMP ASSEMBLY. THE CONTACT ALSO NOTICED THAT THE HEADLAMP CIRCUIT BOARD WAS CORRODED DUE TO THE CONDENSATION. THE MANUFACTURER WAS CONTACTED AND A CLAIM NUMBER WAS PROVIDED. THE VEHICLE WAS TAKEN TO PENSKE BUICK GMC OF CERRITOS LOCATED AT (18400 STUDEBAKER RD, CERRITOS, CA 90703). THE CONTACT WAS THEN NOTIFIED BY THE DEALER THAT THE REPAIR WAS NOT FREE AND WOULD HAVE TO BE PAID FOR OUT OF POCKET. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316861March 8, 2020
ENGINE
MY BUICK PURCHASED NOVEMBER 2019 HAS THE MISFORTUNE OF HAVING THE 2.0 LTG 4CYL TURBO. THROUGH RESEARCH I HAVE LEARNED THAT CATASTROPHIC FAILURE WITH THE PISTONS IS A COMMON OCCURRENCE ACROSS THE GM PLATFORM WITH SAME ENGINES. THIS IS LIKELY CAUSED BY A MISFIRE OR PREIGNITION IN THE CYLINDER WHICH WHICH FEEDS ON ITSELF AS IT GETS WORSE. ALSO THE PCV SYSTEM DESIGNED FOR A NATURALLY ASPIRATED ENGINE NOT A TURBO ENGINE. THIS SYSTEM FUNCTIONS ONLY WHEN THERE IS NO BOOST FROM THE TURBO. THIS CAUSE GUNK TO BUILD UP EVENTUALLY BACK FLOWING INTO #1. SINCE LIQUID WILL NOT COMPRESS IT CREATES PRESSURE IN THE CYLINDER DAMAGING THE RINGS. I PURCHASED MY CAR USED WITH NO WARRANTY AND EXACTLY 100K. EVEN ON THE TEST DRIVE I FELT A MISFIRE BUT WAS TOLD IT'S NOTHING. MAYBE MY FOOT SLIPPED. FIVE DAYS LATER THE PREIGNITION HAPPENED AGAIN. CHANGE THE PLUGS AND WIRES AND THE PROBLEM WENT AWAY FOR AWHILE. THREE WEEKS LATER WHEN I COLD START THE ENGINE IN THE MORNING TO WARM UP. IT WAS EXHIBITING THE SAME MISFIRING ALONG WITH A FLUCTUATING IDLE AND EXCESSIVE FUEL BEING BLOWN OUT THE EXHAUST. PULLED THE CODES ALL IT SAID WAS MISFIRE IN #2. BROUGHT IT IN TO SERVICE SHOP. THEY PULLED THE CODES WITH NOTHING REPORTING. I WAS TOLD IT WAS A NORMAL SITUATION IN THE BUICKS. BEING NAIVE AND UNFAMILIAR WITH THE MOTOR I BELIEVED THEM. I DID FIND A GM SERVICE BULLETIN THAT DID SUPPORT WHAT THEY SAID. CLAIMED IT WAS DOUBLE IGNITING TO HEAT THE CATALYTIC CONVERTOR UP FASTER. THE ENGINE CONTINUED TO EXHIBIT THE SAME ISSUES ALL ALONG IM BEING TOLD NOTHING IS WRONG. FAST FORWARD TO LAST WEEK THE PROBLEM EXPONENTIALLY INCREASED. BROUGHT IT INTO THE DEALER. THEY COULDN'T "FIND" ANYTHING THOUGH THEY AGREED WASN'T RUNNING RIGHT. MARCH 7 ANOTHER DEALERSHIP. YEP SOMETHING IS WRONG BUT THE CAR IS NOT SAYING ANYTHING. THE TECH WENT FOR A TEST DRIVE AND THE MOTOR FAILED. A BORE SCOPE REVEALED SEVERE PISTON DAMAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316888March 8, 2020
ENGINE
RECALL FIXED THE FRONT VALVE COVER AND THE REAR ONE SHOULD OF BEEN DONE ALSO DUE TO THE LEAKING OF OIL THAT COULD POTENTIALLY START A FIRE FROM LEAKING ON THE BLOCK AND POSSIBLY BURN ON THE EXHAUST MANIFOLD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316371March 5, 2020
WHEELS, UNKNOWN OR OTHER, EXTERIOR LIGHTING
DRIVER SIDE HEADLIGHT IS RETAINING WATER/LIQUID. WHEN I BOUGHT THE CAR IN 2015, I WAS TOLD THAT MY TIRES WERE NEW; THEN 2 YEARS AGO, I WAS TOLD THAT I NEEDED TO REPLACE TWO OF THEM. NOW ONE OF THE TWO ORIGINAL PIRELLI TIRES HAS PITS AND CLEARS CHUNKS MISSING FROM THE TIRE BASE, AS WELL AS MANY CRACKS THROUGHOUT THE ENTIRE TIRE! LASTLY, THE CAR HAS A HABIT OF LOCKING THE DOORS ON ITS OWN AND KEEPING THEM LOCKED, THEREBY MAKING IT IMPOSSIBLE TO GET IN. THE MOST RECENT TIME, I CALLED ONSTAR...AND DIDN'T EVEN SPEAK TO ANYONE, BUT THEY MIRACULOUSLY OPENED AND THE REMOTE WORKED FINE...AGAIN! VEHICLE HAS UNDER 49000 MILES ON IT! VEHICLE HAS ALWAYS BEEN SERVICED BY ARNOLD CHEVY / BUICK AND NO ONE ELSE! OH, AND JUST A COMPLAINT FROM WHEN I PURCHASED THE VEHICLE: I WAS NEVER TOLD THE CAR NEEDED PREMIUM GAS FOR BEST TURBO PERFORMANCE; I WAS TOLD THAT AFTER OWNING THE VEHICLE 3 YEARS, AFTER THE WARRANTY EXPIRED AND I COMPLAINED OF THE ENGINE LAGGING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11312213February 29, 2020
UNKNOWN OR OTHER
I PURCHASED VEHICLE BELIEVING IT DID NOT HAVE THE AUTO STOP FUNCTION. IT WAS NOT WORKING WHEN I PURCHASED IT, THE SALESMAN SAID THERE WAS NONE, AND THERE IS NOT A SHUT OFF BUTTON. AFTER DRIVING 600 MILES, THE AUTO STOP STARTED WORKING. A GM REPRESENTATIVE TOLD ME THERE ARE CERTAIN CRITERIA THAT MUST BE MET BEFORE THE AUTO STOP STARTS TO WORK ON A NEW VEHICLE. ONE OF THOSE IS THAT THE VEHICLE MUST BE DRIVEN OVER 600 MILES BEFORE IT STARTS TO WORK. THIS IS NOT DISCLOSED ANYWHERE TO THE PURCHASER OF THE VEHICLE. I WOULD NOT HAVE PURCHASED A VEHICLE THAT HAS AUTO STOP WITHOUT THE BUTTON TO SHUT IT OFF. WHEN IT STARTED TO WORK, I HAD JUST EXITED A GAS STATION AND PULLED UP TO A RED LIGHT AT AN INTERSECTION FOR AN OVERPASS ACROSS A BUSY HIGHWAY. THE ENGINE SHUT OFF WHEN I CAME TO A COMPLETE STOP. IT SCARED ME BECAUSE I THOUGHT MY CAR BROKE DOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11312221February 29, 2020
ELECTRONIC STABILITY CONTROL (ESC)
DRIVING ON HIGHWAY 95 AND CAR BRAKES SEEMED TO VIBRATE ,CAR DROPPED INTO STABIL TRAK/TRACTION MODE !I WAS GOING ABOUT 30-40 MILES PER HOUR THERE WAS HEAVY TRAFFIC I PULLED OVER TRIED TO FOLLOW DIRECTIONS TO TAKE STABILITY TRAC OFF AND CAR LOCKED ITSELF I AM CURRENTLY HAVING IT TOWED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311256February 26, 2020
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
2011 BUICK REGAL. CONSUMER WRITES SEEKING REIMBURSEMENT FOR VEHICLE REPAIRS. *LD THE CONSUMER STATED NOISES COULD BE HEARD COMING FORM THE ENGINE COMPARTMENT. THE DEALER WAS NOTIFIED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. IT WAS LATER DETERMINED INITIALLY, THE FUEL PUMP NEEDED TO BE REPLACED, BUT WAS NOT. VEHICLE WAS REPAIRED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311525February 25, 2020
ENGINE
TIMING BELT TENSIONER BROKE WHICH CAUSE TIMING CHAIN REPLACEMENT AT 125K
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310082February 19, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
I HAVE BEEN GOING BACK AND FORTH WITH GM CUSTOMER SERVICE AT 866-790-5600. I PURCHASED THE CAR 11/23/18 BRAND NEW WITH 12 MILES ON IT. I HAD TO TAKE THE CAR TO GET IT SERVICED DUE TO KEPT HEARING SOMETHING SIMILAR TO THE BRAKES KEEP SCRUBBING, IN WHICH I THE DEALERSHIP ORDERED THE PARTS AND GAVE ME A LOANER VEHICLE, 8/31/19 I COMPLAINED WHEN I WENT INTO THE DEALERSHIP TO GET MY OIL CHANGED THAT THE RADIO SCREEN WOULD JUST GO BLACK, AND THAT THE AIR CONDITIONER SYSTEM WOULD BE IN OFF POSITION AND IT WOULD JUST KEEP BLOWING ON HIGH. I WAS TOLD TO BRING THE CAR BACK IN. DUE TO NO TECHS AVAILABLE ON SATURDAY. EVERYTHING STARTED WORKING AGAIN. 1/6/2020 I TOOK THE CAR IN BC AC STARTED BACK DOING THE SAME THING RUNNING WHEN OFF, SOS WAS MALFUNCTIONING EMERGENCY CALLS ALL DAY AND NIGHT EVERY 5-10 MINS HEAD UNIT SCREEN STAYS ON SERVICE SCREEN AND COULDNT BE CHANGED, THE SCREENS KEPT SWITCHING SCREENS WITHOUT BEING TOUCHED. TALKED WITH SERVICE MANAGER AT DEALERSHIP HAD TO DEACTIVATE THE ONSTAR AND TAKE THE CAR BACK WHEN THEY RECEIVED A LOANER CAR. THEY CLEANED BUTTON AND SAID THEY ORDERED THE PART ITS ON BACK ORDER. 2/10/20 IM DRIVING MY VEHICLE AND ALL OF A SUDDEN THE CAR SLOWS DOWN AND STOPS IN THE MIDDLE OF THE STREET IN WHICH THE SCREEN READ REDUCED ENGINE POWER. I WAS NOT FAR FROM DEALERSHIP TOOK IT BACK YET AGAIN. I WAS GIVEN A LOANER CAR THE ACCELERATOR PEDAL POSITION SENORS HAD TO BE REPLACED ACCELERATOR PEDAL WITH POSITION SENOR ASSEMBLY REPLACEMENT ENGINE CONTROLS AND FUEL. 2/14/20 WENT AND OIL CHANGE COMPLETED THAT NEXT DAY ANOTHER ISSUE ON 2/17/20 THE RADIO SCREEN GOES OUT AND THE AC/HEAT IS ON FULL BLAST AND CANT TURN OFF. THE SAME ISSUES I WAS HAVING 1/6/2020 HAVE BEGAN YET AGAIN. I WAS CONTACTED BY GM AND TOLD THEY WOULD ORDER THE PART THAT WAS SAME PART THAT WAS ON BACK ORDER. MY CAR IS STILL UNDER WARRANTY HAPPENING WHILE I AM DRIVING. I HAVE A LOT OF PICS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309280February 14, 2020
ENGINE
TL* THE CONTACT'S SON OWNED A 2002 BUICK REGAL. THE CONTACT STATED WHILE DRIVING 25 MPH, SHE SAW SMOKE EXITING THE FRONT OF THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED SHE PARKED THE VEHICLE ON THE SIDE OF THE ROAD AND WHEN SHE OPENED THE HOOD SHE SAW FIRE LOCATED IN THE ENGINE COMPARTMENT. THE CONTACT STATED SHE WAS ABLE TO EXTINGUISH THE FIRE WITH A FIRE EXTINGUISHER. THE VEHICLE WAS NOT DRIVABLE AND WAS TOWED TO A TOW LOT. THE CONTACT STATED RECEIVED NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING) TWO WEEKS AFTER THE FAILURE. THE CONTACT CALLED GLENDENNING MOTOR COMPANY (1100 E SOUTH ST, MT AYR, IA 50854) TO MAKE THEM AWARE OF THE FAILURE HOWEVER SHE WAS INFORMED NO ASSISTANCE COULD BE OFFERED AS THE VEHICLE WAS NOT REPAIRABLE. THE VEHICLE WAS TOTALED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11308571February 11, 2020
EXTERIOR LIGHTING
DRIVER'S HEADLIGHT QUIT WORKING. TOOK IT TO DEALER, THEY SAID IT WAS THE HEADLIGHT. WASN 'T THE HEADLIGHT. SAID IT WAS THE BALLAST. WORKED FOR 2 MINUTES. THEY SAID THAT TICKET WAS CLOSED AND CHARGED ME $650. THEY SAID NEXT STEP WAS A HEADLIGHT ASSEMBLY. HAVE BEEN TRYING TO ORDER ONE AND IT IS NO LONGER AVAILABLE. $1600 FROM DEALER. LIGHT HAD ACCUMULATED CONSIDERABLE MOISTURE PRIOR TO THE HID ASSEMBLY FAILING. WHEN THE BALLAST WAS REPLACED THE LIGHT FAILED AGAIN BEFORE I ARRIVED HOME 3 MILES AWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306869February 3, 2020
EXTERIOR LIGHTING
THE DRIVER SIDE HEADLIGHT ASSEMBLY HOLDS WATER AND MOISTURE AND LIGHT CAN NOT COME OUT VERY WELL IT'S A KNOWN ISSUE AND SHOULD HAVE A RECALL ON IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306333January 31, 2020
ENGINE
MY 2011 BUICK REGAL WITH THE 2.4L 4CYL HAS BEEN EXCESSIVELY CONSUMING OIL. THE TIMING CHAIN WAS REPLACED AROUND 60K MILES, AND SHORTLY AFTER THE COMPLETE ENGINE WAS REPLACED (SEE CARFAX IMAGE ATTACHED, CONFIRMED WITH DEALER). THOSE REPAIRS HAVE HAPPENED BEFORE I OWNED THIS VEHICLE. MY CONCERN IS THAT THERE IS GOING TO BE A FAILURE WITHIN MY ENGINE AND THE REPAIRS WOULD BE COSTLY TO ME. I BELIEVE THIS ISSUE NEEDS TO BE LOOKED INTO AS IT'S BEEN A COMMON ISSUE WITH THESE ENGINES. THE VEHICLE IS NOW AT 159K MILES AND I'VE BEEN ADDING A QUART OR MORE OF OIL BETWEEN CHANGES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306416January 31, 2020
EXTERIOR LIGHTING
HID DRIVER HEADLIGHT ASSEMBLY BECAME FULL OF CONDENSATION AND STOPPED WORKING. QUOTE FROM DEALER TO REPLACE ENTIRE ASSEMBLY IS $700 PLUS LABOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302802January 29, 2020
EXTERIOR LIGHTING
BOTH HEADLIGHTS LET WATER FROM RAIN IN. BOTH HID BULBS HAVE BEEN REPLACED SEVERAL TIMES. I'VE HAD HEADLIGHTS GO OUT AT NIGHT. HAD TO PARK CAR AND CALL SOMEONE TO COME PICK ME UP. GM NEEDS TO FIX THIS PROBLEM BEFORE SOMEONE GETS KILLED FROM THERE HEADLIGHTS GOING COMPLETELY OUT AT NIGHT AND CAUSING AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302298January 27, 2020
POWER TRAIN
SHIFT TO PARK IS DISPLAYED ON THE DASHBOARD EVEN WHEN THE CAR IS IN PARK. DASH LIGHTS AND ACCESSORIES REMAIN ON UNTIL YOU "JIGGLE" THE SHIFTER IN AND OUT OF PARK SEVERAL TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300656January 21, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 BUICK REGAL. THE CONTACT STATED THAT SHE TRIED TO START THE VEHICLE AFTER LEAVING WORK AND THE VEHICLE WOULD NOT START AFTER THE LOCKING SYSTEM MALFUNCTIONED. IT TOOK THE CONTACT OVER 10 MINUTES TO FINALLY BE ABLE TO START THE VEHICLE. THE EALER SHEEHAN BUICK (2800 N FEDERAL HWY LIGHTHOUSE POINT FL 33064-6849 (866) 586-9080) TRIED TO SET AN APPOINTMENT AND WANTED TO CHARGE A DIAGNOSTIC FEE OF $180. THE MANUFACTURER STATED THAT THERE WERE NO RECALLS. THE FAILURE MILEAGE WAS 54,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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