Buick LaCrosse Complaints

2,125 consumer complaints on file.

#10565899February 25, 2014
AIR BAGS, SEATS
AIR BAG REGISTERED AS OFF WHEN A PERSON WAS SEATED IN THE FRONT PASSENGER SEAT. SENSOR WAS REPLACED AND AFTER 18 MONTHS THE SAME PROBLEM IS RECURRING. THE AIR BAG WILL BE ON THEN SWITCH OFF AND ON ALL WHILE A PERSON IS SITTING IN THE SEAT AND NOT DOING ANYTHING OTHER THAN SITTING. CURRENT MILEAGE FOR 2ND RECURRENCE IS 46,150. ALSO THE LOW BEAM HEADLIGHTS ARE GOING OFF FOR NO APPARENT REASON AT NIGHT WHILE DRIVING DOWN THE ROAD. HIGH BEAMS MUST BE USED WHEN THIS OCCURS. THE PASSENGER DOOR LOCK WILL NOT OPEN OR LOCK WHEN THE REMOTE IS USED OR THE DOOR LOCK BUTTON ON THE DOOR. THE HOOD WILL ALSO NOT STAY UP AS THE HYDRAULIC LIFTERS DO NOT HOLD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565430February 22, 2014
ENGINE, ELECTRICAL SYSTEM
I MOVED MY CAR OUT OF THE DRIVEWAY SO MY NEIGHBOR COULD PLOW. HE SAID HE SMELLED SOMETHING WHILE I WAS IN MY CAR ACROSS FROM OUR DRIVEWAY. I PUT THE VEHICLE IN PARK, PUSHED SHUT OFF/TURN OFF BUTTON, VEHICLE INSTANTANEOUSLY FILLED WITH DARK ROLLS OF SMOKE COMING FROM THE PASSENGER SIDE FROM THE FRONT OF THE VEHICLE UNDER THE HOOD. I GRABBED THE DOOR HANDLE JUMPED OUT. MY NEIGHBOR CAME RUNNING TELLING ME TO DISENGAGE THE HOOD, I COMPLIED. FLAMES SHOT UP AND OUT FROM UNDER THE HOOD AS IT WAS BEING RELEASED. HE THREW A LOT OF SNOW ON THE FIRE EXTINGUISHING IT. WE INHALED THE MOST OBNOXIOUS FUMES FROM ANY AUTOMOBILE I HAVE HAD THE DISPLEASURE OF HAVING IN MY COMPANY. CAR WILL NOT START. AFTER THIS, MY HUSBAND CAME OUT TO SEE WHAT ALL THE YELLING WAS ABOUT. MY NEIGHBOR EXPLAINED IT TO HIM AND HE UNHOOKED THE BATTERY. THE CAR IS STILL PARKED AT THE SCENE OF THE FIRE. TODAY IS 2/22/2014 AND NO INSURANCE ADJUSTER HAS BEEN HERE YET. OUR TOWN FIRE DEPARTMENT WAS CALLED AND THE FIRE CHIEF ASSISTANT CAME THE VERY DAY INCIDENT OCCURRED AND FILLED OUT A FORM, I CONTACTED BUICK AND I HAVE A CLAIM NUMBER AND AM AWAITING FURTHER CONTACT FROM THEM. OUR TOWN HIGHWAY DEPARTMENT PLACED CONES AROUND MY VEHICLE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10564439February 15, 2014
ELECTRICAL SYSTEM
THIS VEHICLE HAS BEEN IN THE SHOP AT MCKINNEY BUICK GMC, AND GATEWAY BUICK GMC. THE BATTERY WAS THE FIRST THING TO GO, IT WAS REPLACED UNDER WARRANTY. THE SECOND ITEM TO GO WAS THE ALTERNATOR, IT WAS REPLACED UNDER WARRANTY. THE WINDSHIELD WASHER TANK CRACKED, WAS A RECALL, IT WAS REPLACED. THE STEERING COLUMN WENT OUT TOTALLY, BECAUSE OF THE TILT LEVER, IT WAS REPLACED UNDER WARRANTY. THE REAR WHEEL HUBS WENT OUT, THEY WERE REPLACED UNDER WARRANTY. THE A/C COMPRESSOR WENT OUT THIS LAST SUMMER 2013, IT WAS REPLACE UNDER EXTENDED WARRANTY, I PURCHASED. NOW THE HEATER CONTROL SWITCH, OR SOMETHING JUST WENT OUT WITH THE SYSTEM, BECAUSE THE FAN HAS QUIT WORKING. SO NOW I'LL HAVE TO SPEND ANOTHER 300.00 DOLLARS ARE SO TO GET THE VEHICLE FIXED. THIS CAR HAS BEEN A LEMON, I BOUGHT IT CERTIFIED USED, FROM LONE STAR BUICK GMC, WHEN THEY WERE IN TRANSITION TO MCKINNEY BUICK GMC, I HAVE HAD NOTHING BUT PROBLEMS WITH THIS MODEL. OWNED TWO BUICK CENTURY'S PRIOR TO THIS VEHICLE, VERY RELIABLE, REPLACED A BLOWER MOTOR IN MY 1999 BUICK C, AND A BATTERY IN MY 2004 BUICK C. UNLIKE THIS PIECE OF CRAP 2010 BUICK LEMON NIGHTMARE. COULD YOU POSSIBLY HELP ME OUT WITH THIS PROBLEM. THIS VEHICLE SHOWED VIA CAR FAX REPORT TO HAVE BEEN IN THE SHOP SIX TIMES PRIOR MY PURCHASE. IT ONLY HAD ABOUT 16500 MILES ON IT, WHEN I PURCHASED IT IN MAY OF 2011. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564458February 15, 2014
ELECTRICAL SYSTEM, ENGINE
I MOVED MY CAR OUT OF THE DRIVEWAY SO MY NEIGHBOR COULD PLOW OUR DRIVEWAY. HE SAID HE SMELLED SOMETHING. I PARKED THE CAR ACROSS FROM OUR DRIVEWAY PUT IT IN PARK, PUSHED THE BUTTON TO SHUT THE CAR OFF, AS MY VEHICLE FILLED WITH SMOKE, I GRABBED THE DOOR HANDLE AND JUMPED OUT. MY NEIGHBOR RAN TO MY VEHICLE TELLING ME TO DISENGAGE THE HOOD, I COMPLIED. FLAMES JUMPED UP AND OUT FROM THE PASSENGER SIDE OF THE CAR UNDER THE HOOD. HE THREW A LOT OF SNOW ON THE FIRE TO EXTINGUISH THE FLAME. WE INHALED FUMES. CAR WILL NOT START. AFTER THIS, MY HUSBAND CAME OUT AND MY NEIGHBOR EXPLAINED AND MY HUSBAND UNHOOKED BATTERY. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10564482February 15, 2014
POWER TRAIN
NEW BUICK WITH LESS THAN 30,000 MILES (18 MONTHS OLD), LEFT REAR WHEEL BEARING WENT BAD AND HAD TO BE REPLACED. 48,000 (22 MONTHS OLD) BOTH RIGHT AND LEFT (AGAIN) REAR WHEEL BEARINGS BAD AND HAD TO BE REPLACED. THREE REAR WHEEL BEARINGS, LESS THAN 50,000 MILES CAR LESS THAN 2 YEARS OLD....SEEMS MORE THAN A BIT EXCESSIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564184February 13, 2014
ENGINE
TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE CATALYTIC CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564207February 13, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT STATED THAT SHE EXITED THE VEHICLE AND LEFT THE ENGINE POWERED ON WHEN THE VEHICLE ROLLED AWAY AND CRASHED INTO A GARAGE. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS AWAITING DIAGNOSIS OF THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 62,000. THE VIN WAS NOT AVAILABLE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10560984January 28, 2014
ENGINE AND ENGINE COOLING
2011 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO ENGINE MALFUNCTION. *SMD THE CONSUMER STATED SHE WAS DRIVING DOWN THE ROAD, WHEN THE VEHICLE SHUT DOWN, THE DASHBOARD READ, ENGINE IS LOSING PRESSURE. THE VEHICLES SPEED DROPPED TO 10 MPH AND BEGAN SHAKING OUT OF CONTROL. THE CONSUMER STATED THE INCIDENT HAPPENED A TOTAL OF 4 TIMES BETWEEN JANUARY AND FEBRUARY. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE THE DEALER STATED THE WATER PUMP AND BALANCE SHAFT CHAIN NEEDED TO BE REPLACED. ON FEBRUARY 2, 2013, THE DEALER ONLY FOUND A HALF QUART OF OIL IN THE VEHICLE. THE CONSUMER TOOK THE VEHICLE TO WHERE IT WAS PURCHASED FROM AND THE ONLY THING THEY FOUND WAS MOISTURE IN CERTAIN AREAS. THE MOST RECENT INCIDENT HAPPENED ON JANUARY 6, 2014, WHERE THE CHECK ENGINE LIGHT ILLUMINATED. *JB UPDATED 03/13/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560677January 20, 2014
ELECTRICAL SYSTEM, POWER TRAIN
THE GENERATOR CONTROL MODULE AND **SEVERAL** OTHER COMPONENTS OF THE HYBRID ASSIST SYSTEM FAILED WHILE DRIVING, AND SUBSEQUENTLY RESULTED IN A LOSS OF POWER THROUGHOUT THE VEHICLE. THE MAIN BATTERY (IN FRONT) ALSO EXPLODED. THE VEHICLE LOST POWER STEERING, BRAKING, ETC. LOSS OF POWER STEERING HAMPERED THE DRIVER'S ABILITY TO COAST OUT OF TRAFFIC TO SAFETY. HAD WE NOT BEEN IN THE LEFT TURN LANE AND HAD THE ARROW NOT TURNED GREEN AS IT FAILED, THE CAR WOULD HAVE DIED IN THE MIDDLE OF A FOUR LANE, 45MPH ROAD DURING RUSH HOUR, AND WE PROBABLY WOULD HAVE TOO. HAD THE DRIVER NOT BEEN PHYSICALLY FIT, IT WOULD HAVE BEEN IMPOSSIBLE TO TURN THE STEERING WHEEL. NOT EVEN THE HAZARD LIGHTS WORKED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560674January 20, 2014
STRUCTURE
THE A-PILLAR OF THE VEHICLE IS EXTREMELY WIDE AND OBSTRUCTS VISIBILITY. THE VEHICLE IS DANGEROUS TO DRIVE, AND THE WIDTH OF THE PILLAR HAS CAUSED US TO POP 3-TIRES (ONE LEFT, TWO RIGHT) (THREE SEPARATE TIMES/THREE DIFFERENT DRIVERS) DUE TO AN INABILITY TO ADEQUATELY GAUGE TURNS AS A RESULT OF THE PILLAR'S WIDTH. IT IS AN EXTREME DESIGN FLAW AND ACTION SHOULD BE TAKEN AGAINST GM FOR SUCH A NEGLIGENT DESIGN. NO MATTER THE SEAT POSITION, YOU SIMPLY DO NOT HAVE ADEQUATE FRONTWARD VISIBILITY TO THE LEFT OR RIGHT (IT'S JUST ONE GIANT FRONTWARD BLIND SPOT). ADDITIONALLY, THE C/D PILLARS ARE ALSO EXTREMELY WIDE AND OBSTRUCTIVE, AND THE REAR DECK IS TOO HIGH. THIS DESIGN HAS NOT CHANGED FOR EVEN THE 2014 MODELS AND PROVIDES AN INHERENT SAFETY RISK. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10560675January 20, 2014
SEATS
HEADRESTS ARE ANGLED TOO DRAMATICALLY AND IMPAIR VISIBILITY, DRIVER COMFORT AND ALSO SEEM TO BE A SAFETY RISK. THE ANGLE IS NOT ADJUSTABLE, AND THE DISCOMFORT PROVIDED RENDERS THEM UNUSABLE, FORCING THE DRIVER TO LEAN FORWARD PERPETUALLY. THEY ARE NOT REMOVABLE, AND CAN ONLY GO UP/DOWN, WHICH ACTUALLY MAKES IT EVEN MORE UNCOMFORTABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560044January 15, 2014
ELECTRONIC STABILITY CONTROL (ESC)
SERVICE STABILITY LIGHT COMES ON. CAR MADE A SLIGHT GRINDING NOISE WHEN TURNING RIGHT SECONDS BEFORE WARNING LIGHT CAME ON THIS HAS HAPPENED MORE THAN ONE TIME. SERVICE STABILITY WARNING STAYS ON UNTIL CAR IS TURNED OFF. TALKED WITH SERVICE MANAGER AT DEALERSHIP. HE SAYS IT COULD BE A NUMBER OF THINGS. I AM UNSURE IF IT IS SAFE TO CONTINUE TO DRIVE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559393January 10, 2014
POWER TRAIN, ENGINE
TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 65 MPH THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT MANEUVERED THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WAS TAKEN TO A DEALER; HOWEVER, THE FAILURE OCCURRED THREE TIMES OVER A TWO YEAR PERIOD. THE MECHANIC DIAGNOSED THAT THE COMPUTER MODULE HAD TO BE REPLACED. THE VEHICLE WAS REPAIRED THREE TIMES FOR THE IDENTICAL FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 23,591. UPDATED 1/29/14*CN VEHICLE CONTINUES TO HAVE A FEEL OF LOSING POWER VIA GAS PEDAL, BUT SO FAR, HASN'T STOPPED AGAIN, BUT DOES SLOW DOWN WHEN THIS HAPPENS. ALL OTHER INFO ON FORM IS GOOD. UPDATED 01/29/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556250December 16, 2013
ELECTRICAL SYSTEM, ENGINE
DRIVING AT 45MPH, SMELLED SMOKE FROM WHAT APPEARED TO BE AN ELECTRICAL FIRE. APPROXIMATELY 1/2 MILE DRIVING TIME, THE ENGINE AND ALL POWER CUT OFF. GOT SOMEONE TO HELP PUSH THE CAR OFF ROAD WHEN ANOTHER PERSON NOTICE THERE WAS A FIRE COMING FROM UNDERNEATH THE ENGINE. FIRE DEPARTMENT WAS DISPATCHED BUT ENGINE WAS COMPLETELY ENGULFED BY THE TIME THEY GOT THERE TO PUT OUT THE FIRE. POLICE AND FIRE MARSHALL DETERMINED FIRE CAME FROM ELECTRICAL FUSE BOX INITIALLY. CAR WAS TOTALED BY INSURANCE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10555107December 6, 2013
ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC)
I HAVE SPENT THE ENTIRE SUMMER BEING STUCK AT DIFFERENT TIMES OF THE DAY AND NIGHT. I CAN GET IN MY CAR AND IT WILL NOT START. THE STARTING DISABLED/THEFT DETERRENT FEATURE POPS UP ON THE EIC. I HAVE TAKEN THE VEHICLE TO THE DEALERSHIP FOR REPLACEMENT, KEY-FOB, KEYS, DOOR HANDLES, AND TRANSPONDER MODULE AND IT STILL IS CAUSING A PROBLEM. WHAT IS WRONG WITH THIS CAR!? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554898December 5, 2013
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE LOW BEAMS ON THIS VEHICLE HAD BEEN FLICKERING ON AND OFF AT NIGHT FOR A FEW DAYS. THEN THE LOW BEAMS WOULD NOT COME ON AT ALL ON THE NIGHT OF DECEMBER 2, 2012, HIGH BEAMS WORKED BUT THE SMELL OF BURNING PLASTIC FILLED THE CAR AND I IMMEDIATELY SHUT OFF THE ENGINE. UPON INSPECTION I FOUND ONE OF THE RELAYS, PRESUMABLY THE LOW BEAM RELAY, BURNED AND MELTED INSIDE THE FUSE BLOCK CAUSING A SMALL FIRE INSIDE THE FUSE COMPARTMENT WHICH FORTUNATELY CONTAINED THE FIRE BUT DESTROYED THE ENTIRE FUSE PANEL (BLOCK). THIS APPEARS TO BE A WELL DOCUMENTED AND COMMON PROBLEM ON THE 2007 BUICK LACROSSE AND YET THERE IS NO RECALL. THIS IS A TOP TIER SAFETY CONCERN AS IT IS ONLY A MATTER OF TIME BEFORE THERE IS A FATALITY ASSOCIATED WITH THIS SAFETY ISSUE. I HAD THE CAR REPAIRED AT A BUICK DEALER FOR A TOTAL OF $616.15. THIS TYPE OF FAILURE SHOULD NOT HAPPEN ON A VEHICLE OF THIS AGE OR MILEAGE, YET I AM READING THAT I AM NOT THE ONLY PERSON TO EXPERIENCE THIS SAME EXACT ISSUE. I AM RESEARCHING ALL CLAIMS AND CONSIDERING A CLASS ACTION LAWSUIT TO HAVE THIS PROBLEM CORRECTED. I FEEL AS THOUGH GM OWES ME MY $616.15 BACK AND SHOULD CORRECT THIS ISSUE VIA A MASS VEHICLE RECALL. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10554824December 4, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT STATED THAT WHILE A STOP LIGHT, THE VEHICLE STALLED AND BLACK SMOKE EMITTED FROM THE HOOD AREA WITHOUT WARNING. THE CONTACT INSPECTED THE VEHICLE AND NOTICED THAT THE FUSE BOX AND WIRES WERE SEVERELY BURNED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 86,000. UPDATED 1/29/14*CN
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10554583December 3, 2013
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT STATED THAT WHILE STOPPED AT A TRAFFIC LIGHT, THE LOW BEAM HEAD LIGHTS FAILED AS THE WINDSHIELD WIPERS ACTIVATED INDEPENDENTLY. THE CONTACT MENTIONED THAT SMOKE WAS ALSO EMITTING FROM THE ENGINE COMPARTMENT. THE CONTACT DISCOVERED THAT THE SMOKE HAD ORIGINATED FROM THE FUSE BOX, WHICH HAD CAUGHT ON FIRE. THE FIRE WAS EXTINGUISHED BUT THE FIRE DEPARTMENT WAS NOT CONTACTED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 82,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10553494November 22, 2013
ELECTRICAL SYSTEM, ENGINE
SINCE I PURCHASED THE CAR IN JUNE, 2012, THERE HAVE BEEN THREE (3) INCIDENTS WHERE THERE WAS A GRADUAL LOSS OF BATTERY CHARGE, THE VEHICLE WOULD NOT START, AND THE ILLUMINATION OF THE MALFUNCTION INDICATOR LIGHT COMES ON. THE MOST RECENT INCIDENT WAS THIS PAST SATURDAY, ON NOVEMBER 16, 2013. MY CAR IS ALSO EQUIPPED WITH E-ASSIST. I DO NOT KNOW IF THERE IS A PROBLEM WITH THE GENERATOR CONTROL MODULE, OR SIMILAR DEVICE. EACH TIME A CERTIFIED BUICK REPAIR SERVICE CLAIM THEY CANNOT FIND ANYTHING WRONG WITH THE VEHICLE. THANKS GOD I HAVE ALWAYS BEEN IN A SAFE PLACE WHEN THIS HAS OCCURRED, AND SO FAR THERE HAS BEEN NO FIRE IN THE TRUNK OF MY CAR, WHICH I UNDERSTAND MIGHT OCCUR. THANKS FOR ALL OF YOUR ASSISTANCE IN REGARDS TO THIS URGENT MATTER. UPDATED 12/16/13
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553056November 20, 2013
ELECTRICAL SYSTEM
WAS DRIVING AT NIGHT, VEHICLE LIGHTS WENT DIM, THEN OUT COMPLETELY. PULLED OVER TO SIDE OF ROAD. SMELLED FIRE, OPENED HOOD, SMOKE COMING FROM FUSE BLOCK / BOX UNDER HOOD. LOOKED AT FUSE BLOCK AND SEVERAL RELAYS WERE MELTED AND HAD MELTED A PORTION OF FUSE BLOCK. THERE ARE SEVERAL OTHER COMPLAINTS LIKE THIS POSTED ONLINE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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