BMW 328i Complaints

2,583 consumer complaints on file.

#10992200May 30, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 BMW 328I. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE SOUTH SHORE BMW DEALER WAS CONTACTED AND INFORMED THE CONTACT THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED ANY FAILURES. THE VIN TOOL CONFIRMS PART NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991668May 25, 2017
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 BMW 328I. WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY, IT INDEPENDENTLY ACCELERATED AT A HIGH RATE OF SPEED. AS A RESULT, THE VEHICLE CRASHED INTO THE BACK WALL OF THE GARAGE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE AIR BAGS DID NOT DEPLOY. NO INJURIES WERE SUSTAINED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND THE CONTACT WAS INFORMED THAT THEY WOULD SEND AN ENGINEER OUT TO FURTHER INSPECT THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000. UPDATED 05/31/17 *BF UPDATED 06/02/2017*JS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10991245May 23, 2017
ELECTRICAL SYSTEM
THE ELECTRICAL IS THE MAIN ISSUE. NOTHING STARS. THE CAR DON'T TURN ON, WON'T EVEN LOCK AND IT RANDOM HAPPENED. I WENT TO WORK AND IT SEEMED LIKE EVERYTHING WAS FINE BUT WHEN I CLOCKED OUT .. MY CAR WOULDN'T EVEN START. I CHECK MY BATTERY & IT WAS FINE. THEN I CHECKED ONLINE & I NOTICED THAT I WASN'T EVEN THE ONLY PERSON DEALING WITH THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991248May 23, 2017
FUEL/PROPULSION SYSTEM
HIGH PRESSURE FUEL PUMP FAILURE CAUSED CAR TO CEASE OPERATING. CAR SHUT DOWN COMPLETELY WHILE IN MOTION. I WAS DRIVING THROUGH A PARKING STRUCTURE AT THE TIME. ULTIMATELY, THE CAR WAS TOWED TO A DEALER FOR REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991176May 23, 2017
ENGINE
TIMING CHAIN IS MAKING A WHINE AND A RATTLE SOUND WHEN ENGINE IS RUNNING. THE N20 ENGINE (TWIN TURBO 4 CYLINDER) IN THIS CAR ANY MANY OTHER BMW VEHICLES TIMING CHAINS ARE KNOWN TO STRETCH AND BREAK ALONG WITH THE ORIGINAL BROWN/DARK ORANGE COLOR PLASTIC TIMING CHAIN GUARD RAIL. THE TIMING CHAIN GUARD RAIL WAS MADE OUT OF A DEFECTIVE PLASTIC UNTIL AROUND 1/1/15 WHEN BMW REALIZED THERE WERE OWNERS HAVING CATASTROPHIC ENGINE FAILURE NOT IF THE CHAIN BREAKS, BUT WHEN. THE ONLY REPAIR IF THE ENGINE FAILS IS TO REPLACE THE ENGINE AT A COST OF APPROX. $12K AND $8K IN LABOR TOTALING ABOUT $20K WHICH EXCEEDS THE VALUE OF MY VEHICLE. VEHICLES WITH THIS ENGINE MANUFACTURED AFTER 1/1/15 HAVE THE REDESIGNED MORE DURABLE WHITE PLASTIC TIMING CHAIN GUARD RAIL ALLOWING THE ENGINE TO RUN SMOOTHER AND WITHOUT THE RISK OF ENGINE CATASTROPHIC FAILURE. THERE IS A GRAVE SAFETY RISK FOR OWNERS WITH THIS ENGINE WITH THE ORIGINAL PRE-2015 TIMING CHAIN & GUARD RAIL DESIGN BECAUSE IF YOU ARE TRAVELING IN NORMAL TRAFFIC OR ATTEMPTING TO CROSS A TRAIN TRACK OR OTHER DANGEROUS INTERSECTIONS, OCCUPANTS CAN BE KILLED AS A RESULT OF THE VEHICLE STALLING. CONTACTED BMW NORTH AMERICA ON 5/19/17 REGARDING THE ISSUE AND HAD THE VEHICLE INSPECTED BY MY LOCAL BMW DEALERSHIP WHO INDICATED THERE WAS NOTHING WRONG. THE TOTAL COST TO REPLACE MY ORIGINAL TIMING CHAIN AND TIMING CHAIN GUARD RAIL WITH THE RE-DESIGNED VERSION WOULD COST $4600 WITH PARTS & LABOR. BMW USA AND THE DEALERSHIP REFUSED TO COVER THE COST AND DENIED THIS IMPORTANT SAFETY DEFECT. I ALSO PROVIDED THEM A COPY OF A WEB LINK WITH A YOUTUBE VIDEO OF THE ISSUE NARRATED BY AN INDEPENDENT BMW TECHNICIAN EXPLAINING THE DEFECT. SEE THE LINK BELOW WHICH CONTAINS PHOTOS AND THE YOUTUBE VIDEO RELATED TO THIS ISSUE. HTTPS://BMWTECHNICIAN.COM/2016/08/07/N20-TIMING-CHAIN-ISSUE/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990722May 20, 2017
AIR BAGS
TAKATA RECALL.....DRIVERS FRONT SIDE SEAT BELT RECALL NEVER CORRECTED ...RECALL DATE RECEIVED MARCH 2016
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990576May 19, 2017
AIR BAGS
PASSENGER SEAT OCCUPANCY SENSOR MAT HAS FAILED DISABLING AIR BAGS IN VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10986282May 18, 2017
AIR BAGS, ELECTRICAL SYSTEM
VEHICLE HAS 2 INCOMPLETE RECALLS, NO ACCIDENTS I AM REPORTING THAT I WAS NEVER CONTACTED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10986334May 18, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 BMW 328I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER STATED THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10986387May 18, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 BMW 328I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER INFORMED THE CONTACT THAT HE WOULD BE NOTIFIED PER THE DEALER ONCE THE PARTS WERE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985998May 16, 2017
AIR BAGS
TAKATA RECALL THE RECALL WAS ISSUED FEB 2016 AND IT IS NOW MAY 2017 AND BMW HAS YET RESOLVED THE ISSUE WITH THE RECALL. I LIVE IN SC AND WAS ONE OF THE STATES CONCERTED TO BE THE GULF STATES. ALL I GET FROM BMW IS A RUN-AROUND CLAIMING THEY DON'T HAVE PARTS. IS BMW DEALING WITH THE ISSUE IN A TIMELY MANNER AS I DON'T CONSIDER 14 MONTHS AS TO BEING TIMELY. EVEN MORE SO BASED OFF THE MILEAGE I PUT ON MY VEHICLE EVERY WEEK AS I AM NOT A STANDARD COMMUTER DRIVING 10 MILES TO WORK. THANK YOU. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10986075May 16, 2017
FUEL/PROPULSION SYSTEM
MY HUSBAND AND I WERE DRIVING HOME FROM LA TO NEVADA. ON THE FREEWAY BETWEEN BARSTOW AND BAKER, THE CAR SUDDENLY STOPPED ON THE LEFT SIDE OF THE FREEWAY. WARNING LIGHT APPEARED BUT DISAPPEARED SO FAST THAT WE DID NOT GET A CHANCE TO READ WHAT IT WAS SAYING, ONLY THE LAST PART WHICH I THINK SAID ENGINE FAILURE. IT DID NOT GIVE US A CHANCE TO LOOK FOR A SAFER PLACE TO STOP. FROM DRIVING AT 75 MPH, MY HUSBAND WAS ABLE TO DRIVE IT TO A NEARBY LEFT SHOULDER, WHICH WAS VERY NARROW THAT INCOMING CARS STARTED TO HONK BECAUSE WE WERE NOT REALLY PARKED INSIDE THE SPACE. I HAD TO CALL OUR INSURANCE FOR TOW SERVICE WHILE CARS WERE DRIVING 75-80 MPH. AFTER AN HOUR, THE TOW TRUCK CAME BUT COULD NOT HOOK US UP BECAUSE OF THE POSITION WE WERE IN AND CARS COMING IN SO FAST. THE TOW TRUCK HAD TO CALL THE CALIFORNIA HIGHWAY PATROL FOR HELP. SO WE WERE LEFT AGAIN (TOW TRUCK HAD TO GO BACK TO WAIT FOR THE CHP). THIS WAS A VERY SCARY SITUATION (WE HAD TO LEAVE THE CAR TO AVOID BEING HIT BY THE FAST, INCOMING VEHICLES). WE WERE LUCKY THAT WE WERE NOT HIT BUT IT WAS A CLOSE CALL. CHP CAME AND THE TOW TRUCK BROUGHT US HOME. THE DEALER WAS CLOSED BECAUSE IT WAS A SUNDAY. I HAD TO CALL ANOTHER TOW COMPANY ON MONDAY TO BRING IT TO THE DEALER. THE DEALER SAID IT DID NOT HAVE COMMUNICATION WITH THE FUEL PUMP MODULE WHICH WAS DIFFERENT FROM WHAT THE WARNING INDICATION SHOWED. (BUT AS I MENTIONED EARLIER, IT WAS A SHORT NOTICE THAT I THINK IT SAID "ENGINE FAILURE"). WE HAD THE IMPRESSION THAT BMWS ARE SUPPOSED TO GIVE THE DRIVER ENOUGH WARNING BUT IN THIS CASE, IT DID NOT HAPPEN. WE ARE AFRAID TO DRIVE FOR MORE THAN 300 OR LESS MILES BECAUSE IT MIGHT STOP AGAIN IN THE MIDDLE OF THE FREEWAY. THAT IS AN ACCIDENT WE DO NOT WANT TO BE IN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985035May 12, 2017
STRUCTURE:BODY, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I HAD JUST LEFT MY HOUSE FOR WORK AND WAS A FEW MINUTES DOWN THE STREET AT A LIGHT WHEN I SAW WHITE SMOKE COMING FROM THE DASH/HOOD AREA. I PULLED OVER AND TURNED OFF THE CAR AND GOT OUT WITHIN SECONDS THE CAR WAS UP IN FLAMES. I COULD HEAR THE CAR TURNING ITSELF ON EVEN THOUGH IT WAS OFF AND I HAD THE KEYS. THE FIRE DEPARTMENT CAME. MY CAR LITERALLY BURNT TO THE GROUND. THEY SAID IT SEEMED LIKE AN ELECTRICAL PROBLEM. IF I WASN'T AT A STOP, OR IF I WAS ON THE FREEWAY THE CAR FILLED SO QUICKLY WITH WHITE SMOKE THAT I WOULDN'T HAVE BEEN ABLE TO SEE AND COULD HAVE CRASHED OR BEEN TRAPPED. BMW DID NOTHING AND TOOK NO RESPONSIBILITY. THEY TRIED TO OFFER ME A DISCOUNT TOWARDS A NEW BMW IF I SIGNED AN NDA. I KNOW SEE ALL THE NEWS REPORTS AND WANTED TO MAKE SURE THIS WAS REPORTED. THIS HAPPENED IN 11/2016. I HAVE VIDEO AND PHOTOS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10985077May 12, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 BMW 328I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985416May 12, 2017
ENGINE, WHEELS
TL* THE CONTACT OWNS A 2013 BMW 328I. WHILE DRIVING 65 MPH, THE VEHICLE INDEPENDENTLY DRIFTED FROM SIDE TO SIDE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE WHEELS NEEDED TO BE ALIGNED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DETERMINED THAT THE VEHICLE WAS FUNCTIONING AS DESIGNED. THE VEHICLE WAS TAKEN BACK TO THE DEALER A THIRD TIME, BUT THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE HAD PREVIOUSLY BEEN SERVICED PER NHTSA CAMPAIGN NUMBER: 13V454000 (SERVICE BRAKES, HYDRAULIC). WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT NOTICED A BURNING OIL ODOR AND NOTICED SMOKE COMING FROM THE VEHICLE. THE CONTACT DROVE HOME AND DISCOVERED THAT THE VEHICLE HAD AN OIL LEAK. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE VACUUM PUMP FAILED, WAS LEAKING, AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10984943May 11, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2009 BMW 328I. WHILE DRIVING APPROXIMATELY 75 MPH, THE FUEL PUMP INDICATOR ILLUMINATED AND THE VEHICLE STALLED AND SHUT OFF. THE VEHICLE WAS COASTED TO THE SIDE OF THE ROAD. THE CONTACT WAITED FOR A WHILE IN THE PRESENCE OF A POLICE OFFICER, WHO WAS ABOUT TO CALL FOR A TOW TRUCK WHEN THE VEHICLE RESTARTED. THE CONTACT STARTED TO DRIVE AWAY, BUT THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985021May 11, 2017
ELECTRICAL SYSTEM
WHEN I TRIED TO CLOSE MY SUNROOF, IT WOULD NOT CLOSE DESPITE TRYING TO RESET IT, SO I TOOK IT IN TO A MECHANIC. THEY COULDN'T FIGURE OUT WHAT WAS WRONG UNTIL THEY LOOKED AND THE SUNROOF MOTOR BLEW A FUSE. THEY REPLACED THE FUSE, TRIED IT AGAIN, AND THE MOTOR BLEW THE FUSE AGAIN. SO THE SUNROOF MOTOR HAS A FAULT. I HEARD RECENTLY THAT BMWS ARE SPONTANEOUSLY COMBUSTING AND THAT WE SHOULD REPORT ANY UNUSUAL THINGS, SO I'M REPORTING THIS. MY CAR IS STILL AT THE MECHANIC (BAY BRIDGE BIMMERS AND MINIS IN OAKLAND) UNDER REPAIR. THEIR WEBSITE IS: HTTP://WWW.BAYBRIDGE-BIMMERS-MINIS.COM/. OCCURRED REGARDLESS OF WHETHER THE VEHICLE WAS STATIONARY, IN MOTION, ETC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984657May 10, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 BMW 328I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE DUE TO THE AIR BAG MANUFACTURER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984436May 9, 2017
AIR BAGS
TAKATA RECALL -- 1.4 YEARS IS LONG ENOUGH!!!!! LACK OF INFORMATION FROM BMW, DEALER HAS NO INFORMATION ON WHEN THEY WILL BE REPLACED. MIDDLE OF 2016 THEY SAID EARLY SPRING OF 2017 AND STILL NO INFORMATION. PLEASEE HELP, THIS IS WHY NHTSA EXISTS TO PROTECT CONSUMERS AND PUT PRESSURE ON THE BIG MANUFACTURERS TO FIX SERIOUS SAFETY ISSUES. WE SERVED 52+ YEARS BETWEEN THE TWO OF US IN THE MILITARY AND DON'T CHOOSE TO BE SEVERELY INJURED BY AN AIRBAG IN A LUXURY VEHICLE THAT MIGHT SPRAY SHRAPNEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984153May 8, 2017
AIR BAGS
TAKATA RECALL. I RECEIVED AN IMPORTANT SAFETY RECALL - FINAL REMEDY AVAILABLE NOTICE FROM BMW, RECALL CAMPAIGN NO. 16V-071. IT STATES: WE ARE PLEASED TO INFORM YOU THAT WE HAVE THE NECESSARY PARTS TO COMPLETE THIS RECALL. PLEASE CONTACT YOUR AUTHORIZED BMW CENTER IMMEDIATELY TO SCHEDULE AN APPOINTMENT TO HAVE THIS IMPORTANT FREE REPAIR PERFORMED AS SOON AS POSSIBLE. SO I CALLED ADVANTAGE BMW MIDTOWN IN HOUSTON, TX, AND ALL THE LADY COULD DO IS PUT MY NAME ON A CALL BACK LIST WITHOUT A TIMEFRAME FOR A RETURN CALL. WHEN I COMPLAINED THAT THIS WAS UNACCEPTABLE, SHE PUT ME IN TOUCH WITH A BMW CUSTOMER RELATIONS REP. I EXPLAINED TO THE LADY AT ADVANTAGE BMW AND BMW USA THAT THE NOTICE STATES: IN THE EVENT OF A CRASH NECESSITATING DEPLOYMENT OF THE DRIVER'S AIR BAG, EXCESSIVE INTERNAL PRESSURE COULD CAUSE RUPTURING OF THE AIR BAG INFLATOR, RESULTING IN METAL FRAGMENTS STRIKING THE DRIVER OR OTHER PASSENGERS POTENTIALLY RESULTING IN SERIOUS INJURY OR DEATH. IF YOU ARE NOT THE ONLY DRIVER OF THIS VECHILE, PLEASE ADVISE ALL OTHER DRIVERS AND PASSENGERS OF THIS IMPORTANT INFORMATION. ALL THE BMW CUSTOMER CARE REP COULD DO IS MAKE SURE THAT MY NAME WAS ON THE CALL BACK LIST AS WELL. I DO NOT UNDERSTAND WHY BMW AND IT'S AUTHORIZED DEALER CAN NOT SCHEDULE AN APPOINTMENT FOR THE REQUIRED REPAIRS. BMW'S LETTER STATES THAT THE PARTS ARE AVAILABLE AND IT IS AN IMPORTANT RECALL THAT IF THE AIR BAG IS DEPLOYED IT CAN CAUSE SERIOUS INJURY AND/OR DEATH. WHAT IS GOING ON WITH BMW AND IT'S DEALERS? I DO NOT UNDERSTAND WHY THEY DO NOT TAKE CARE OF SUCH AN IMPORTANT RECALL IMMEDIATELY LIKE THE RECALL NOTICE STATES. IF BMW IS THE "ULTIMATE DRIVING MACHINE"? WHY DOESN'T BMW FIX THE VEHICLE THAT CAN CAUSE SERIOUS INJURY AND/OR DEATH? THIS IS UNACCEPTABLE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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