BMW 328i Complaints

2,583 consumer complaints on file.

#11582211April 10, 2024
ENGINE
VANOS related service light has been on for months. BMW refuses to quickly and expeditiously resolve an open recall on said VANOS bolts. Technicians inform me that there are NO open recalls on this vehicle, which is clearly untrue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581994April 9, 2024
ENGINE AND ENGINE COOLING, ENGINE
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581845April 9, 2024
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
My vehicle engine cooling fan caught fire one evening while following behind someone to make sure they made it to a parking lot safely due to their own vehicle having problems requiring them to stay under around 20mph. Once we made it to a parking lot, i exited my vehicle to check on the other person, and realized there was smoke starting to come out from under my hood. My husband waited for me to pull the hood release and then proceeded to lift the hood, only to discover my car was on fire, and it was coming directly from the cooling fan. After almost a minute we were able to put the fire out, and discovered the whole electrical area for the fan was melted and destroyed. There was never any type of warning light or any information at all that would have told me a problem was imminent. Im thankful it wasn;t myself alone or with my kids just driving down the highway because it would have taken over the whole vehicle before i would have known it was having any issues at all. The part is still on the vehicle, which has become inoperable and now any attempts to check the vehicle out have realized that another issues with BMW's is also causing problems with my vehicle. It appears an actual recall was never issued for my actual VIN, rather a collection of years and makes. Any further information or remedy that might get me the ability to actually use my vehicle again would be greatly appreciated. I can also include photos and witness statements if needed,. Thank you for your time.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11581665April 8, 2024
ENGINE
Hi. I am filing a report regarding the recall shown below. After several calls to BMW they still have no fix or parts, or an estimate of when they will have anything to adress this recall notice. It's coming up on 6 months since the recall was issued. My Vanos bolts on the exhaust camshaft have failed and my car no longer can drive. Oct 20,2023 Manufacturer Recall Number NA NHTSA Recall Number 23V707 Recall Status Recall Incomplete, remedy not yet available Summary VANOUS BOLTS: The VANOS assembly (engine) bolts may, over time, loosen, and eventually break. If this occurred, a reduced engine power (safe mode) may be activated. In some cases, the engine may not be able to be restarted after switching off and, in rare cases, the engine could stall which could increase the risk of a crash. Safety Risk
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581669April 8, 2024
UNKNOWN OR OTHER
Got a recall notice in November 2023 and we are now in April 2024 and no remedy for my car yet. I am not able to drive this car due to this problem and do not want to risk getting stranded or having an accident due to a failure. How long to wait to be "timely"? My car is in a garage gathering dust because of this and me being forced to use another car for my transportation. Hope this issue is fixed soon...hopefully before the end of April 2024. Thanks. NHTSA Recall Number 23V707
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581289April 5, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2010 BMW 328I. The contact stated that while driving at various speeds, the vehicle jerked or hesitated upon the depression of the accelerator pedal with an unknown warning light illuminated. The contact then received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 156,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581148April 4, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2012 BMW 328I. The contact stated while driving 30 MPH, there was an abnormal sound coming from the engine. There was no warning light illuminated. The contact stated that the failure had been recurring. The vehicle was taken to an BMW certified mechanic, where it was diagnosed, and the mechanic determined that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling). The dealer and the manufacturer were notified of the failure and informed the contact that the VIN was not included in the recall. The failure mileage was approximately 138,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580925April 3, 2024
ENGINE AND ENGINE COOLING
The contact's girlfriend owns a 2010 BMW 328i. The contact's girlfriend received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated after parking the vehicle, the engine made an abnormal sound. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed, and the mechanic determined that the failure was related to the recall. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 155,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580700April 2, 2024
ENGINE
BMW issued a recall for VANOS bolts on Oct 20, 2023. Vehicle had service engine soon light illuminate. Vehicle was diagnosed by Tucson BMW as having issue with VANOS bolts shortly before (within a month) recall being issued. At that time car was not repaired-but BMW suggested bolts be replaced at a cost of approximately $6,000. BMW advised car was not safe to drive. BMW had a solution- but wanted to charge for it (as the recall had not yet been issued). Now that recall has been issued BMW seems to be waiting out the clock and hoping owners get rid of the car before they have to repair the vehicle. Also they are now saying we can drive the vehicle until the remedy is available, which directly conflicts with dealers advice when they wanted to charge for the repair. They have not given any indication of time frames. We do not feel comfortable driving the car on highways due to risk of stalling. BMW states "The VANOS Assembly (Engine) Bolts May, Over Time, Loosen, And Eventually Break. If This Occurred, A Reduced Engine Power (Safe Mode) May Be Activated. In Some Cases, The Engine May Not Be Able To Be Restarted After Switching Off And, In Rare Cases, The Engine Could Stall Which Could Increase The Risk Of A Crash." In the meantime it has been over 6 months with no updates as to when the recall remedy will be made available. I want BMW repair the car as soon as possible. I have been in contact with BMW customer care who have not given any viable solutions/time frame for the repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580389April 1, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2011 BMW 328I. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the vehicle stalled and failed to restart. The failure mileage was approximately 135,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580438April 1, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2011 BMW 328I. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated while at a complete stop at a traffic light, the engine made an abnormal rattling sound. The contact stated that he continued driving; however, the vehicle stalled. The contact was able to coast the vehicle to a bank. The vehicle was towed to the residence. The vehicle was then towed to the dealer, where it was diagnosed that the VANOS bolts had fractured. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 190,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580484April 1, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2011 BMW 328I. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580046March 29, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2011 BMW 328I. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579902March 28, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2011 BMW 328i. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced a failure. The contact stated while driving approximately 35 MPH the vehicle began to make an abnormal grinding noise from the engine compartment. The contact stated that the "check engine" light illuminated. The contact had the vehicle towed to an independent mechanic who advised the contact that the vehicle had a recall associated to the VIN for the engine. The independent mechanic advised that the vehicle was under NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling). The contact called a local dealer and was advised that the parts were not available. The vehicle was not repaired. The failure mileage was approximately 90,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579798March 27, 2024
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
The vehicle, stopped while driving, overheating, no heat/ ac. It's winter, car stopped at night in an unknown location fory safety. Had it inspected by 2 different auto shops and was confirmed of the issue. Warning lights came on right before the car failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579703March 27, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2011 BMW 328I. The contact stated while the vehicle was idling, there was an abnormal noise coming from under the hood. In addition, the vehicle failed to maintain engine power, while driving at various speeds. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling). The local dealer was contacted, but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 179,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579559March 26, 2024
ENGINE
Remedy is still unavailable. NHTSA released recall in October 2023 and BMW notified me of the recall in December 2023. It has been 6 months since the initial recall without remedy which I consider to be an unreasonable period of time. I am concerned that this issue could cause an accident as stated in the recall notice.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579264March 25, 2024
FUEL/PROPULSION SYSTEM
Yesterday morning 3/24/24 , car stalled on highway with Fuel Pump message on dashboard. Car would not start and had to be towed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579049March 23, 2024
ENGINE
Recently there is a grind/rubbing noise coming from the engine compartment on my vehicle, Ive recieved a SAFETY RECALL notice from BMW in regards to the VANOS bolts coming loose. Notice states that remedy is unavailable, recently visited my local BMW dealership in Milford DE, and was simply told that they cant help. The recall clearly states the possibility of crashing or vehicle not turning on after shutting off. I've also gone ahead and purchased an endoscope and can clearly see that some bolts are loose in my engine, meaning that is only a matter of time before it gets really bad. A remedy is needed now, if the VANOS bolts are not available, simply replace the sprockets assembly( these are available and include the bolts on them). Solution needed ASAP, please help!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579079March 23, 2024
AIR BAGS, SEAT BELTS
Passenger-restraint system This light has turned on and I see that certain BMW’s had recalls on this exact issue. Not sure why my 2013 328i was not included in the recall.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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