BMW 325Ci Complaints

247 consumer complaints on file.

#10136506September 14, 2005
EQUIPMENT:MECHANICAL:ACCESSORY SCISSOR/SCREW/BOTTLE JACK/LIFT
WHILE USING THE MANUFACTURER PROVIDED JACK ON MY BMW 325CI CONVERTIBLE TO REMOVE THE LEFT REAR TIRE FOR REPAIR, THE JACK POPPED LOOSE, STRIKING THE SIDE OF CAR AND CAUSING SOME $800 PLUS IN DAMAGES. FORTUNATELY, THE WHEEL WAS STILL ON THE CAR OR ELSE THE CAR WOULD HAVE COLLAPSED ON ME. CAR WAS BEING JACKED PER MANUFACTURERS DIRECTIONS ON A LEVEL GARAGE FLOOR. THE JACK FAILED APPARENTLY DUE TO THE INWARD MOTION OF THE REAR WHEEL AS THE CAR WAS BEING RAISED. THIS JACK DESIGN IS A HALF SCISSORS AND HAS AN EXTREMELY SMALL FOOT PRINT WHICH MAY CONTRIBUTE TO ITS APPARENT INSTABILITY. I REPORTED THIS INCIDENT TO BMW USA AND WISH TO FOLLOW UP WITH THE NHSTA BECAUSE THIS COULD CAUSE VERY SERIOUS INJURY. I ASKED BMW IF THEY HAD A REPLACEMENT TYPE JACK DESIGN (SINCE I HAVE ABSOLUTELY NO CONFIDENCE IN THE EXISTING ONE AND THINKING THIS MAY BE A KNOWN PROBLEM) BUT THEY DO NOT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10129482July 20, 2005
ENGINE AND ENGINE COOLING:ENGINE
DT: ON MAY 20, 2005 AT ABOUT 5 PM EASTERN TIME THE CONTACT REPORTED THE FOLLOWING PROBLEM WITH 2001 BMW 325 , VIN [XXX]. VEHICLE HAD 25, 000 MILES AND WAS IN EXCELLENT CONDITION. WHILE DRIVING HOME VEHICLE STALLED THREE TIMES ON A RESIDENTIAL ROAD IN CAMBRIDGE, MA., AFTER STALLING THE CHECK ENGINE LIGHT CAME ON, AND AFTER WAITING ABOUT 10 MINUTES THE VEHICLE STARTED. CONSUMER WAS ABLE TO MAKE ITS WAY HOME. AN INDEPENDENT BMW MECHANIC USED COMPUTER ANALYZER TO DIAGNOSE PROBLEM AND FOUND THAT IT WAS DEFECTIVE CAM SHAFT SENSORS. MECHANIC REPLACED INTAKE AND EXHAUST SENSORS. THE COST FOR REPAIR WAS $300. MECHANIC STATED THAT THESE CABLES FAIL OFTEN. SINCE REPAIR WAS DONE. THERE HAS BEEN NO OTHER PROBLEM WITH STALLING. VEHICLE WAS REGULARLY SERVICED. IT SEEMED STRANGE AND DANGEROUS THAT A SIMPLE CABLE WOULD CAUSE THE VEHICLE TO STALL AND NOT START UP RIGHT AWAY.*AK INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10118642April 28, 2005
FUEL SYSTEM, GASOLINE:DELIVERY, FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
THERE IS A PROBLEM WITH THE ELECTRONIC THROTTLE/ENGINE MANAGEMENT CONTROL MODULE. WHENEVER ACCELERATING FROM A STOP, THE CAR LUNGES FORWARD, THEN STOPS AND GOES INTO A CYCLE WHERE IT DOES THIS "BUCKING" ACTION A FEW TIMES. THE CAR IS 2 YEARS OLD, BUT HAS ONLY DONE THIS FOR THE PAST YEAR. I'VE ATTEMPTED TO HAVE THIS REPAIRED BY BMW- HAVE BEEN WORKING WITH THEM FOR THE LAST EIGHT (8) MONTHS WITH NO RESULT. MY FAMILY REFUSES TO RIDE IN THE CAR BECAUSE THE JERKING MOTION MAKES THEM SICK. A BMW FIELD REPRESENTATIVE KNOWS ABOUT THE PROBLEM BUT REFUSED TO DIAGNOSE OR REPAIR THE PROBLEM. I HIRED AN INDEPENDENT MECHANIC THAT WAS ABLE TO TRACE THE PROBLEM TO THE ELECTRONIC THROTTLE CONTROL, BUT DOES NOT POSSESS THE BMW SOFTWARE OR EQUIPMENT TO REPAIR IT. NOW IT HAS BECOME MORE AND MORE DANGEROUS TO DRIVE BECAUSE THE PROBLEM IS GETTING PROGRESSIVELY WORSE. IT'S IS DIFFICULT TO MAKE LEFT TURNS AT INTERSECTIONS SINCE THE CAR JERKS FORWARD AND STOPS. A FEW TIMES I WAS ALMOST HIT BY ONCOMING TRAFFIC DUE TO THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106651January 3, 2005
SUSPENSION
SPORTS SUSPENSION IS CAUSING THE TIRES TO POP WHEN THE VEHICLE TENDS TO GO OVER A BUMP. TAKEN VEHICLE TO DEALER FOR CHECKUP, AND REPAIRS 3 TIMES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096067October 19, 2004
SUSPENSION:FRONT:CONTROL ARM
VEHICLE WITH LESS THAN 35,000 MILES SUFFERS FRONT CONTROL ARM FAILUE. AFTER REVIEWING THE DATA ONLINE I SEE THIS IS A COMMON DEFECT. AS AN AVIATION TECHNICIAN I CAN STATE THIS IS WELL ABOVE "NORMAL WEAR AND TEAR" AND IN FACT PRESENTS A SERIOUS SAFETY DEFECT THAT THE MANUFACTURER HAS IGNORED. THE CONTROL ARMS HAVE BEEN REPLACED ONLY TO FAIL AGAIN SINCE THEY HAVE NOT BE REDESIGNED. THIS IS THE TYPE OF FAILURE THAT NHTSA WAS CREATED TO PREVENT, THE MFG HAS TAKEN NO ACTION TO ADVISE OWNERS OR TO INSPECT WITHOUT A FAILUE. THIS FAILURE CAN RESULT IN THE FRONT WHEELS COMMING OFF THE VEHICLE AND NEEDS TO BE ADDRESSED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10094713September 30, 2004
AIR BAGS:SIDE/WINDOW
WHILE DRIVING 30 MPH OVER AN BUMP IN THE ROAD PASSENGER'S SIDE AIR BAG DEPLOYED INADVERTENTLY. NO INJURIES REPORTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093976September 21, 2004
POWER TRAIN:CLUTCH ASSEMBLY
WHILE DRIVING AT LOW SPED ON LOW TRAFFIC STOPPED AND MOVED FORWARD, THE CLUTCH DIDN'T ENGAGE PROPERLY AND SMELLED BURNING . DEALERSHIP INSPECTED THE VEHICLE SEVERAL TIMES AND COULD NOT DUPLICATE OR CORRECT THE PROBLEM . *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088993September 2, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
BRAKE FAILURE ( DELAYED BRAKE ENGAGEMENT) ONCE UPON LEAVING THE DEALER SHIP. AGAIN 24 HOURS LATER( RESULTING IN A CRASH) AND ONE WEEK LATER WITH 600 MILES. MW CLAIMS NOTHING WRONG WITH VEHICLE. I TRADED CAR IN REFUSING TO ENDANGER MY LIVE AND THE LIVES OF OTHERS.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10082081July 15, 2004
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE INTERMITTENTLY STALLED. THE CONSUMER HAD THE VEHICLE TOWED TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE PROBLEM. PLEASE PROVIDE FURTHER DETAILS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075849June 4, 2004
ENGINE AND ENGINE COOLING, VISIBILITY
ENGINE NEEDS TO BE REPLACED ON 2004 BMW 325IC. *MR THE CHECK COOLANT LIGHT HAD COME ON, THEN THE OIL INDICATOR LIGHT AND THEN THE ENGINE STOPPED. THIS ALL OCCURRED WITHIN SECONDS. THE CONSUMER WAS INFORMED THAT A WATER PUMP WAS NEEDED AND THAT THERE WAS A SERIOUS OIL LEAK. THE LEFT AND RIGHT WINDOWS DID NOT MOVE INTO THE LOCK POSITION. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066691May 11, 2004
EQUIPMENT:ELECTRICAL
THE ENTIRE NAVIGATION SYSTEM MALFUNCTIONS AS WELL AS THE AIR CONDITIONER. THE VEHICLE HAS NOT BEEN TO THE DEALER. OWNER THINKS THE BODY OF THE VEHICLE IS TOO LOW TO THE GROUND CAUSING THE NAVIGATION SYSTEM TO MALFUNCTION. *MR WHEN THE CONSUMER PULLED INTO A PARKING SPACE WITH A STANDARD 6 INCH HIGH CONCRETE BLOCK, HE HEARD A SLIGHT NOISE AT THE FRONT OF THE CAR. ONCE HE STARTED DRIVING THE CAR HE NOTICED THAT THE NAVIGATION SYSTEM FAILED ALONG WITH THE AIR CONDITIONING, SPEEDOMETER, DASH LIGHTS AND DASHBOARD GEAR INDICATOR. UPON INSPECTION THE CONSUMER NOTICED THAT THE UNDERSIDE OF THE FRONT BUMPER HAD CAUGHT ON THE BLOCK PULLING AND BENDING THE FRONT BUMPER. THE CONSUMER ALSO NOTICED A DEVICE CALLED THE AMBIENT AIR SENSOR LOCATED UNDER THE BUMPER WAS DRAGGING ON THE GROUND, THE WIRES WERE EXPOSED AND ONE OF THE WIRES WAS BROKEN. ONCE THE CONSUMER RECONNECTED THE WIRES THE NAVIGATION SYSTEM CAME BACK IN OPERATION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072235May 6, 2004
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
VEHICLE STALLED WHILE DRIVING AT 50 MPH. CONDITION FORCED CONSUMER TO PULL VEHICLE OFF THE ROAD. UNABLE TO RESTART UNTIL 30-60 SECONDS LATER. DEALER INSPECTED AND FIXED THE FUEL INJECTION. BUT PROBLEM RECURRED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068192May 3, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
BOUGHT THE CAR NEW IN DEC. TRANSMISSION FAILED ALMOST IMMEDIATELY. DEALER TALKED US INTO HAVING A CLUTCH PACK REPLACEMENT AFTER SOFTWARE UPGRADE ATTEMPTS FAILED.*AK NOW THE CAR HAS A NOXIOUS STINKING SMELL EMMINATING FROM THE TRANSMISSION. INDEPENDENT TRANSMISSION EXPERT SAYS THE CLUTCH IS SLIPPING AND BURNING INSULATION. WHILE ATTEMPTING TO MERGE ONTO HIGHWAY WITH THREE PASSENGERS DOWNSHIFTED FOR MORE TORQUE THE ENGINE REVVED AS IF IT WERE IN NEUTRAL. TERRIFYING EXPERIENCE. BMW DEALER AND BMWNA ARE UNWILLING TO ADDRESS THIS PROBLEM. THEY SAY CAR IS PERFORMING NORMALLY. PLEASE HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10064473April 3, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
MY NEW CAR WILL NOT ACCELERATE WHEN I GIVE IT GAS. CONTACTED MY DEALER AND THEY SAID IT WAS "NORMAL FOR A BREAK IN PERIOD". THE CAR HIT 2 - 3,000 RPMS WITHOUT MOVING. VERY SCARY. THIS HAS HAPPENED SEVERAL TIMES USUALLY AFTER NOT DRIVING THE CAR FOR SEVERAL HOURS. THE CAR HAS LESS THAN 2K MILES AND WAS PURCHASED IN DECEMBER. THE BMW MESSAGE BOARDS ARE FILLED WITH OTHER VICTIMS OF THIS KNOWN DEFECT. DEALER SAID I HAVE NOTHING TO WORRY ABOUT AND THAT THE CAR IS UNDER WARRANTY. THIS IS RIDICULOUS FOR A $45,000+ CAR TO BE UNSAFE. WILL YOU PLEASE DO SOMETHING TO ALERT OTHER DRIVERS BEFORE SOMEONE IS KILLED. THANK YOU. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10060364March 4, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
ON COLD STARTS VEHICLE DOES NOT MOVE WHEN TRANSMISSION PUT IN DRIVE. IT DELAYS FOR 10 TO 15 SECONDS TO ONE MINUTE. I WAS TOLD BY DEALER THAT IT HAS A DEFECTIVE PART AND THEY ARE CURRENTLY REPLACING THE TRANSMISSION. VEHICLE HAS 2000 MILES ON IT. ALSO HAD PROBLEM WITH THE STEPTRONIC TRANSMISSION. VEHICLE WILL NOT ALLOW YOU TO MANUALLY SHIFT THE GEAR WHEN YOU SELECT MANUAL FOR THE CLUTCHLESS SHIFT. IT SIMPLY GETS STUCK AND THEN SHIFTS ON ITS OWN. DEALER HAD NOT HEARD OF THIS PROBLEM. NOW I AM DRIVING 1 2004 X5 AS A LOANER FROM THE DEALER AND IT TOO HAS THE SAME PROBLEM WITH THE STEPTRONIC TRANSMISSION WHEN YOU SELECT MANUAL. I CAN SHORTEN THE DELAY BY INCREASING THE ENGINE SPEED. THE VEHICLE WILL THEN CREEPS FORWARD UNTIL THE TRANSMISSION IS FULLY ENGAGED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10060026February 29, 2004
VEHICLE SPEED CONTROL
BMW 525I 2004: DEALER SAYS THEY CAN NOT SET SPEEDOMETER TO SHOW MILES ACTUALLY TRAVELING: INSTEAD THE SPEEDOMETERS ON ALL CARS ARE SET USING THE FOLLOWING FORMULA: SPEED SHOWN ON SPEEDOMETER X .10 (THE RESULT) ADD 2.4 MILES. THEN TAKE THIS RESULT AND SUBTRACT IT FROM THE MILES SHOWN ON THE SPEEDOMETER TO FIND THE ACTUAL MILES I AM TRAVELING! IN OTHER WORDS IF THE SPEEDOMETER SHOWS I AM TRAVELING 70 MPH X .10 = 7 + 2.4 = 9.4 I AM ACTUALLY GOING 60.6 MILES! BMW REFUSES TO ADJUST THIS. WHAT CAN I DO SHORT OF TRADING IN CAR?*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10058244February 16, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
COLD MORNING START THE VEHICLE REVS TO 2 -3K RPMS WITH LITTLE OR NO FORWARD MOTION. DRIVE IS NOT ENGAGING. PULLING OUT IN TRAFFIC WAS TERRIFYING. DEALER OFFERED SEVERAL REASONS: 1) NEEDED TO BE BROKEN IN 2) NEEDS A SOFTWARE UPGRADE 3) NEEDS A CLUTCH PACK PART AND FINALLY 4) NEEDS A NEW TRANSMISSION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055072January 28, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
THE STEPTRONIC TRANSMISSION WILL NOT ENGAUGE IN "D" FOR SEVERAL MINUTES AFTER SITTING OVERNIGHT. BMW REPLACED THE TRANSMISSION AT 1100 MILES AND AT 300 MILES THE "NEW" TRANSMISSION IS DOING THE SAME THING. THE CAR GOES IN "R" AND POTENTIALLY COULD LEAVE YOU IN TRAFFIC WITHOUT THE ABILITY TO MOVE OUT OF THE WAY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055291January 21, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
PETITION FOR DEFECT INVESTIGATION OF THE 2004 BMW 325XI DUE TO HESITATION IN SHIFTING OF THE AUTOMATIC TRANSMISSION WHEN VEHICLE IS IN MOTION ESPECIALLY WHEN ACCELERATING AFTER A FULL STOP. *MR WHEN THE CONSUMER SHIFTED FROM REVERSE TO DRIVE IT EXPERIENCED DELAYS OF FROM ONE HALF MINUTE TO TWO MINUTES BEFORE THE TRANSMISSION SHIFTED INTO DRIVE THEN THE VEHICLE WOULD MOVE FORWARD. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070413January 15, 2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, EQUIPMENT:ELECTRICAL
JUNE 9, 2003 DEAR BMW, I BOUGHT A BRAND NEW 2003 BMW 325CI ON NOVEMBER 8, 2002 FROM ASSAEL BMW DEALER IN MONROVIA, CALIFORNIA. AFTER A MONTH OF OWNING IT, THE CAR STARTED EXPERIENCING PROBLEMS. WHEN I WAS AT A STOPLIGHT OR STOP SIGN AND HAD MY FOOT ON THE BRAKE PEDAL, THE CAR/ENGINE WOULD SPUTTER, AND IT?S AN AUTOMATIC TRANSMISSION! THIS REALLY FRIGHTENED ME BECAUSE I HAD NO IDEA WHAT WAS CAUSING THIS ERRATIC BEHAVIOR. A NEW CAR IS NOT SUPPOSED TO HAVE PROBLEMS LIKE THAT. THE SAME PROBLEM OCCURRED WHEN I WAS DRIVING WITH PASSENGERS, AND THIS TIME NOT ONLY DID THE SAME SPUTTERING PROBLEM OCCUR WHEN I BRAKED AT A STOP, BUT THE ENGINE COMPLETELY SHUT DOWN AND I HAD TO TURN OFF THE ENGINE AND RESTART THE IGNITION. THE SAME INCIDENT HAS OCCURRED A TOTAL OF 4 TIMES, WITH THE ENGINE SHUTTING OFF BY ITSELF. THE SPUTTERING INCIDENT WITHOUT THE ENGINE SHUTTING OFF BY ITSELF HAS HAPPENED AT LEAST 10 TIMES FROM DECEMBER UNTIL THE DAY I BROUGHT IT TO THE DEALER FOR SERVICE, WHICH WAS MAY 14, 2003. I DIDN?T TAKE THE CAR TO THE DEALER FOR SERVICING IMMEDIATELY BECAUSE IT DIDN?T SEEM LIKE A VERY SERIOUS PROBLEM. BUT THE PROBLEM GOT CONSISTENTLY WORSE, AND AFTER RECEIVING THE BMW RECALL CAMPAIGN LETTER NO. 03V-124: 3-SERIES DME IDLE CONTROL LETTER IN APRIL, 2003 (SEE ATTACHED), I DECIDED TO TAKE MY CAR TO THE ASSAEL BMW DEALER FOR SERVICING. THE RECALL LETTER STATES THAT THE REPAIR RELATED TO THE RECALL WILL CONSIST OF A ?REPROGRAMMING OF THE DIGITAL ENGINE MANAGEMENT CONTROL UNIT AND WILL REQUIRE APPROXIMATELY 20 MINUTES. I TOOK MY CAR IN ON MAY 14, 2003. ON JUNE 13, ONE MONTH WILL HAVE PASSED SINCE MY CAR HAS BEEN IN SERVICE, AND AS OF NOW MY CAR IS STILL NOT FIXED! I AM VERY UPSET AND DISSATISFIED WITH ASSAEL BMW SERVICE. EVERY TIME I ASK THE THEM WHY MY CAR IS NOT FIXED YET, THEY TELL ME THAT THEY HAD TO ORDER A NEW DIGITAL ENGINE MANAGEMENT CONTROL UNIT, AND THAT IT COMES FROM GERMANY, THUS THE LONG WAIT TIME. I DON?T KNOW IF THE DEALER IS TELLING ME THE TRUTH OR NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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