Acura RDX Complaints

2,183 consumer complaints on file.

#11511993March 15, 2023
EXTERIOR LIGHTING
The headlights do not adequately illuminate the front of the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511704March 14, 2023
EXTERIOR LIGHTING
The low beam headlights are extremely dim, making the car unusable at night. The exterior plastic is clear and not cloudy. Changing the bulbs did not help. It appears that the reflective coating inside the light has failed. The car was not used at night durning the pandemic so I'm not sure when the failure occurred. I have recently replaced both light assemblies in order to use the car at night. Calls to Acura were not helpful.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511627March 13, 2023
SEATS, AIR BAGS
My wife, 78 years old, is petite. She weighs 75 lbs, height 4'10." The front passenger seat sensors don't register her as sitting in the seat with the result that the passenger air bag is not engaged (the dashboard light indicates the air bag is OFF). My vehicle, 2021 Acura RDX, passenger seat has 2 seat sensors while the MDX model has 4 seat sensors that would register her weight and the air bag system would be engaged. We have not had an accident. The MDX seat is not compatible with the RDX. Acura says that nothing can be done to rectify the problem. I consider this problem a safety defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511412March 12, 2023
EXTERIOR LIGHTING
The low beam lights are almost none existent. We bought he car used two days ago (3/10/23) and we drove for the first time at night and had not light visible. Car's behind were casting more light. We had to use our high beams to get home. I checked and all lights are working, high, low, running, turn, fog, etc. No bulbs are burned out. I have replaced the bulbs with OEM. No change.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511331March 11, 2023
EXTERIOR LIGHTING
The one headlight is very dim and it makes seeing on the road not as visible.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511130March 10, 2023
EXTERIOR LIGHTING
The headlights on this vehicle are so dim it is unsafe to drive at night. Was told by the dealership that it’s a common problem with this vehicle where the inner film oxidizes and degrades the coating. This issue happened on another model and was recalled and fixed. It is terrifying to drive at night, especially with my child in the car. I live in an area with deer and the lights are so dim you cannot even see in front of you. Someone is going to die due to this issue. If you Google this issue EVERYONE is complaining about it. According to Acura it would require me to pay approx $2500 for them to fix this issue. Again, not having working headlights is an extreme safety issue. This not only affects the one driving, but others can’t even see me on the road. Especially now that street lights are not really common anymore, it is impossible to see at night. Please issue a recall for the headlights to be replaced before someone gets hurt. Especially children who ride in this vehicle. This issue makes this vehicle dangerous, unsafe, and impossible to drive at night.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511021March 9, 2023
EXTERIOR LIGHTING
The vehicle headlights are dangerously low for night driving regardless of how new the bulbs are.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511041March 9, 2023
EXTERIOR LIGHTING
Both low beam headlights are very dim. Replacing the bulb does not increase brightness. Reports from internet are saying it’s because the reflective material oxidizes and no longer reflects. Extremely dangerous to drive at night.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510990March 9, 2023
EXTERIOR LIGHTING
Headlights malfunctioned - they would turn on but lighting was very dim. The headlights were so dim while driving that driving in the evening became dangerous because they did not sufficiently illuminate the road so I could not see well. There was almost no difference in terms of improving visibility at night while driving between having the headlights on or off. That’s obviously a hazard for me and other drivers. When I brought the car to the dealership for inspection and repair, the Acura dealership mechanic ran diagnostics but prior to running them said he knew the problem was most likely due to deterioration of the reflective coating not an electrical issue. He said he sees many Acuras like mine coming in after 5 years with the same headlight problem and advised us to have the headlights replaced elsewhere to save money because the dealership charges $4,000 minimum for this repair. Diagnostics were fine, mechanic’s assessment was correct that the problem was premature deterioration of the silver reflective coating used in the headlights. This defect doesn’t cause warning lights to come on, the car can’t tell if the reflective coating in it’s headlights wears out. I noticed for a short while that the headlights were a bit dim and thought the exterior of the lights needed cleaning, but then it suddenly seemed like they weren’t working at all one evening. I actually got out of the car in my driveway one night to check if the lights had turned on - standing outside the car they appeared on but when I tried to drive that night it was so dark I had great difficulty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511006March 9, 2023
EXTERIOR LIGHTING
I had taken my vehicle to the dealer because I was having a very difficult time at night seeing with my headlights. The dealer determined that both of my font headlights assemblies were extremely dim and needed to be replaced. I found the dealer to be very irresponsible and i informed them that this was a major accident waiting to happen since my driving was impaired by the dim headlights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510729March 8, 2023
VISIBILITY/WIPER
On Tuesday, March 7, the owner of this vehicle loaded some items into the back seat of the vehicle. When the owner closed the back door, the rear windshield of the vehicle shattered without warning or cause. The vehicle is drivable, albeit with a huge opening in the rear windshield. The manufacturer has issued a service bulletin, bulletin number 22-014, that addresses this defect but has not recalled any of the affected vehicles. The owner has alerted the dealership but still has the vehicle at home as of Wednesday, March 8.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510802March 8, 2023
UNKNOWN OR OTHER, STRUCTURE:BODY
“I went to my garage to get my car and off to work supposedly, I put my bag inside the car back set and close it after that I heard a crinkling and shattering noise. When I checked around I saw the rear windshield of my car is totally shattered before I get in the vehicle and before starting. It sounded as if something was in the rear of the vehicle. The entire rear window glass was shattered. There was no impact, no foreign object hit it, etc. It simply shattered while sitting in the driveway, with the vehicle off, when I closed the door. “ I cleaned my car last night and no indentation or any crack or line on the window but the shattered line is ALL OVER THE REAR WINDOW literally. And per my research, says that tons of ACURA RDX 2019 and UP models have this kind of sudden shuttering of the rear window without any hit. This is very dangerous .. Good thing my situation is not like the others that their rear window suddenly broke while on the highway. Hopefully, a JUST will be served. And it's not right for us owners to pay for this situation (rear glass + service fee), and I lost my job today because of this situation. THIS IS VERY UNSAFE for anyone who owns this kind of car. VERY UNACCEPTABLE since ACURA already know about this issue before and still they are selling this kind of defective car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510518March 7, 2023
EXTERIOR LIGHTING
The headlights have gone extremely dim making it really hard to see in the night. I have tried replacing bulbs multiple times but it doesn’t help. Reading on forums it seems many folks are hitting the same issue and are pointing to the housing/reflector going bad. Please take a look at this as it seems similar issue has been reported and recall issued for other models from Acura.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510564March 7, 2023
VISIBILITY
The contact owns a 2019 Acura RDX. The contact stated that while the vehicle was parked, the rear tailgate glass shattered when the front driver’s side door was opened. The cause of the failure was not yet determined. The contact stated that no object had struck the window to cause the failure to occur. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 33,876.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510633March 7, 2023
STRUCTURE:BODY, VISIBILITY/WIPER
Rear window shattered without any impact. This is a known Acura issue due to faulty rear defroster grid. There was a bulletin issued but not a recall. Called local dealership and they are aware of the issues. Inspected and replaced glass on 3/7/2023
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510647March 7, 2023
EXTERIOR LIGHTING
My headlights have become dangerously dim once my car hit 100K miles. Despite cleaning the lens and changing the bulbs, I still can hardly see at night time. I regularly have to use my brights to be able to see the lines or curbs. Dealership wants to charge close to $3,000 for repairs and cannot seem to provide a plausible reason why my car after having no accidents and is well kept and maintained is having this headlight problem. It is a significant safety concern. I drive home from baseball practices with my 2 young sons at night and need to be able to see the road!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510490March 6, 2023
EXTERIOR LIGHTING
Headlights are very dim. Because of dimness of my headlights, others car were not able to see me and came in front of me, the lights are so dim that I can’t see at night, rain, snow and just simply can’t see the line. I’m going to take my car into to dealership to formally get diagnosed but apparently his is ongoing problem on this models
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510217March 5, 2023
EXTERIOR LIGHTING
From initial purchase, the headlights never seemed bright enough and often at night it appeared as though they were not turned on at all. Nearly 3 years after owning the vehicle, research online revealed a systemic issue with the headlights. Local dealership quoted replacement cost at over $3,000. Safety impact was reduced visibility in low light situations, and pedestrians/other drivers were unable to clearly see the vehicle approaching in low light situations. Other owners indicate the same issue: https://www.carproblemzoo.com/acura/rdx/2015/headlights-problems.php Manufacturer issued a very limited recall for this issue which did not include my model: https://hondanews.com/en-US/releases/statement-by-acura-regarding-headlight-recall-2014-2015-acura-rlx A class-action suit is pending regarding this issue: https://chimicles.com/acura-rdx-dim-headlight-class-action-investigation/ There were no warning lamps nor messages in the vehicle to indicate the malfunction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510112March 4, 2023
EXTERIOR LIGHTING
The headlights on my vehicle became extremely dim. I kept changing the bulbs and there was no improvement. It was very dangerous at night and my wife wouldn't drive the vehicle because she was unable to see the road as the lighting was so dim. I scrubbed the exterior lenses with clarifying kits. I changed the bulbs again and again. Finally I went online and found a forum that said this was a common problem due to age of the headlight components. I still don't understand the science behind what happened but when I bought and installed two new headlights for $483 (purchased on Amazon) it was literally like night became day. Serious to God, I'd say my headlights are now 10x-20x brighter. WHAT I BOUGHT -Evan-Fischer EVA1350809140651 Features: Pair, Halogen, With bulb(s), Clear Lens, Driver Side and Passenger Side -Direct Replacement Headlight Compatible with 2013-2016 Acura RDX -Replaces OE Number: 33100TX4A11, 33150TX4A11 & Replaces Partslink Number: AC2503123, AC2502123
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510123March 4, 2023
SERVICE BRAKES
Rear brakes: Rear brakes and rotors make odd noise or extraordinarily high pitched screeching sounds coming from outside the car when your brakes are applied. When using brakes in reverse the noise is very load. This happens when all the time wither the vehicle is cold or warm. Driver must use additional force to stop vehicle while in reverse. I have made numerous complaints to the dealership, they are aware of the ingoing problem with the 2021, but they currently do not have fix for the problem. I have concerns that the brakes will fail while reversing out of parking spaces and leaving my home daily.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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