Acura RDX Complaints

2,183 consumer complaints on file.

#11580914April 3, 2024
UNKNOWN OR OTHER
On [XXX] while traveling around 70 mph on [XXX] approximately 30 miles south of Florence, SC, I heard vehicle glass explode. The loud pop nearly caused my wife, driving at the time, to veer violently to the left lane. I requested her to pull over slowly so I could determine what happened. I looked around the entire vehicle and finally found the sunroof glass had imploded. There were no vehicles around us at the time of the implosion and we didn't see or hear any objects hit the vehicle (i.e. rock). Also, I looked over the entire vehicle to see if a rock impact or something had hit the car, but couldn't find any evidence of an impact by an object. This is a severe defect and should be considered for safety recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580612April 2, 2024
EXTERIOR LIGHTING
A few years ago I began to notice the lack of visibility when I would drive at night. I had my headlight bulbs replaced thinking it was a simple maintenance issue. After spending the money the lights did not get any better. They have only gotten worse over the year and now its so bad when i drive its a hazard. In speaking to Acura they have stated that this is a known issue and its the entire head light component that must be replaced not just the bulbs. That cost would be upwards of $2,000 just for the parts! I can not afford to purchase this and I dont think this falls under normal wear and tear maintenance. I am a very responsible car owner and have always kept records of my car service that I will attach for documentation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580435April 1, 2024
EXTERIOR LIGHTING
The headlights are very dim. Provides limited viewing at night. I see this is a well known issue with similar models, but not this one. I did call for repair and it is extremely expensive for what I feel should be a safety recall. This unfortunately will impact but future decisions and thoughts about the Acura. I love everything else about my experience with this car, but this major safety issue not being recalled is of great concern. Is there anything I can do about getting this covered? Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580031March 29, 2024
VISIBILITY/WIPER, UNKNOWN OR OTHER
Rear cargo glass spontaneously shattered while vehicle parked. This occurred between 1:45 pm-5:00 pm on a clear day with outside temperature of 65° Review of camera footage from neighboring building shows no evidence of impact by foreign object.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580075March 29, 2024
FUEL/PROPULSION SYSTEM
Im writing to let you know that Acura is saying that this replacement part is not available until Fall 2024! This seems to be quite a long time to wait for a part that if not replaced poses a severe safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579912March 28, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Acura RDX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579709March 27, 2024
FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The contact owns a 2018 Acura RDX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that several attempts were needed to start the vehicle. In addition, the console features were inoperable. The contact stated that the failure was intermittent. The vehicle was taken to an independent mechanic and the contact was advised to take the vehicle to the dealer. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579723March 27, 2024
ENGINE, VEHICLE SPEED CONTROL, POWER TRAIN
I am writing to report a concerning issue with my Acura RDX 2017, which I believe poses a significant safety risk and requires immediate attention from your organization. The problem I encountered while driving jeopardizes the safety of both myself and others on the road. About five days ago, while driving at approximately 20 mph, my vehicle began emitting loud, thunderous sounds, accompanied by intense vibrations that shook the entire car. Additionally, it seemed to struggle when shifting gears, particularly into second or third gear. Despite my careful and gradual acceleration, the car exhibited signs of a malfunction within its transmission system. Furthermore, at around 35 mph, the engine suddenly revved to over 3000 rpm, causing the vehicle to accelerate without any input from me. This acceleration occurred even though my foot was not on the gas pedal, making the car difficult to control and putting me at risk of colliding with other vehicles or objects. The unpredictability of these incidents is deeply alarming and could lead to serious accidents if not addressed promptly. I purchased this vehicle in December 2023 and have maintained it according to the manufacturer's recommendations. However, when I inquired about the timing belt at the dealership, I was assured that it had passed inspection. Despite this, the recent malfunctions suggest a more serious underlying issue that needs immediate attention. Crucially, there were no warning lights, messages, or other indications of a problem prior to these incidents, underscoring the sudden and unexpected nature of the issue. I urge the NHTSA to investigate this matter urgently and thoroughly. I request that you initiate a recall of affected vehicles and implement necessary repairs to address the identified defects. Swift action is essential to ensure the safety of all motorists who may be affected by this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579419March 25, 2024
EXTERIOR LIGHTING
The headlights of the vehicle are extremely dim. It is dangerous to drive at night or in the rain because of how dim the headlights are. The headlights have been restored, but they are still dim
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578850March 22, 2024
AIR BAGS
My 2019 Acura was involved in a front end collision which resulted in the car being deemed a total loss. Not one of the airbags deployed at any point during the collision, despite hitting head on. The collision resulted in me having severe neck and shoulder pain and stiffness as well as my foot and arm. There was no warning indicators on the dash prior to the collision. The car did however contact emergency services and was able to give the coordinates of the crash. I have searched for recalls on the 2019 Acura and none of which identify the airbags being faulty.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11578714March 21, 2024
VISIBILITY/WIPER
The rear window on our 2019 Acura RDX suddenly shattered as the vehicle was parked in our driveway. When my wife sat in the drivers seat after starting the vehicle she heard a loud pop and the entire rear window had shattered. The vehicle was not moving, and nothing had struck the widow, it shattered on its own.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578593March 20, 2024
UNKNOWN OR OTHER
the back glass on my hatch shattered as I opened and closed my door yesterday and this is not the first time it has happened. My car was parked at my train station where I've parked it for years. I usually remote start it a head of time so when i arrive at the station it would be warmed up and ready to go, when I arrived at the station I opened my back drivers door and placed my bag in the back seat and closed the door when I heard a sound but thought my bag had fell over and the contents were out so I got in the drivers seats and that's when i heard the sound a second time and when i looked in my rear view mirror all i could see was the shattered glass, I can't begin to tell you how I felt this was the moment i dreaded once again. I reached out to my dealership and then Acura Client Services but no one wants to take responsibility, just get the run around. Please let me know what can be done I fear this will occur again and again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578123March 18, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Acura RDX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577826March 17, 2024
EXTERIOR LIGHTING
The low beam headlights are so dim I cannot see the road driving at night. I tried replacing the light bulbs with new lights and it still does not improve the visibility. I contacted Acura and it is a known issue with the headlight housing and assembly but they don't want to pay for it. The headlight assembly replacement cost for both sides will be about $3,000. Acura should be responsible for continuing to let drivers drive at night in such dangerous condition that poses significant threat to the driver themselves as well as other drivers and people on the road at night. NHTSA, I hope you can please help us!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577913March 17, 2024
EXTERIOR LIGHTING
Headlights are dangerously dim, to the extent that it is not safebto drive at night. Visibility is likened to only having the orange running lights on. May see a depth of 3ft ahead, while practically no visibility in adverse conditions, such as rain, fog or snow. I have replaced the bulbs several times, as well as the housings and fuses. All appear to be in working condition an the headlight covers do not have any condensation or wear that would obscure light emitting. I have had several mechanics look at this from 3 Acura dealers and one independent Japanese import mechanic. No failures were found, however, all agreed that this was a critical safety concern. This issue was present since 2016 when I purchased the car and has become completely unsafe to drive at night since 2018, at around 60k miles. No fix appears to be available, except an almost $3k full replacement, which i find insulting and egregious. I've only owned Acura/Honda and have never experienced such willful ignorance concerning safety. Does someone have to die for this to be recalled?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576883March 12, 2024
EXTERIOR LIGHTING
The low beam headlights have dimmed. It is unsafe to drive this vehicle at night and especially if it is raining. The problem is that the low-beam reflector oxidizes over time, and it is not reflecting the light from the bulb. Brighter bulbs or cleaning the lenses is not going to solve the issue. I talked to a dealer and he mentioned it is a known issue, but Acura is not covering any expenses for the fix, which is replacing the entire headlight assembly. That is the only solution. The repair cost is upwards of a thousand dollars. Also worthy of note - a law firm is considering filing a class action lawsuit related to this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576972March 12, 2024
EXTERIOR LIGHTING
The headlights have become exceptionally dim in my 2015 RDX and they no longer illuminate the roadway at night time. The condition is even worse and more dangerous when the roadway is wet and/or there is an oncoming car. Note: the bulbs work and replacing them with new bulbs make NO difference in the light being projected from the assemblies. There is something wrong with the headlight assemblies themselves. This is very unsafe. I see recalls for other Acura models / years with similarly designed headlights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576738March 11, 2024
UNKNOWN OR OTHER
I got in my car and shut the drivers door and my rear windshield shattered. No external impact. No prior issues or defects.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576595March 11, 2024
EXTERIOR LIGHTING
The headlights in this model of the RDX are extremely dim making driving at night impossible. The headlights do not illuminate the roadway in front of the vehicle. I had 1% lux reading as measured by an automotive illumination engineer. After further research into this issue I learned that the low-beam reflector itself oxidizes, is not reflective at all, and no amount of brighter bulbs or clean outside lenses will help with a reflector that doesn’t reflect. This has been an ongoing problem for the 2013-2015 Acura RDX models. Acura did a recall on the RLX of the same years for the exact issue and the manufacturer of the headlights for the RLX subsequently manufactured the same headlights for the RDX. Phone calls to Acura from many RDX owners have proved unsuccessful with Acura stating they would only issue a recall if they were forced to do so by NHTSA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576358March 9, 2024
ENGINE
On entering the highway and accelerating quickly, engine lost power and car entered limp mode, refusing to exceed 60 MPH. Also, check engine light began flashing. Very dangerous situation in heavy traffic all going over 70 MPH. Exited at next exit, shut down car, then restarted with no further issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Acura RDX