Acura MDX Complaints

3,381 consumer complaints on file.

#11458005March 23, 2022
POWER TRAIN
On March 20, 2022, I was on the freeway going 65 miles per hour in the fast lane and my transmission warning light came on and the car went in to Neutral and lost all power on the gas pedal and the car would not move. I could not put it in Park or it would roll backwards so I put on my hazard lights and kept my foot on the brake. I was almost rear ended several times as it was 9:30pm and no lights on the freeway in the area I was at and no place to get out and find a safe spot as my car would have rolled backwards as it would not come out of Neutral and at that spot in the freeway there is only cement walls. I was able to get the Calif. Highway Patrol to get me a tow company that could tow my car after I called 911. AAA which I have said it would be 90 minutes. I would have been killed before that. The tow truck driver had to tow my car to the Hopkins Acura dealership in Fairfield, CA where I had just had it serviced the Thursday and Friday before on March 17 and 18 for the car's 100,000 maintenance work. The Hopkins Acura said they test drove it after the maintenance work which cost me $3500.00 but my speedometer showed they only put 1.5 miles on my car so they did not test drive it far. The dealership said they do not touch the transmission during the big maintenance but this car was driving fine and for this transmission to just stop and freeze is so dangerous. The dealership says they will fix the transmission as they spoke to two different companies they work with but they want me to pay $600.00 of the repair which I do not think is fair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457242March 18, 2022
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER, ELECTRICAL SYSTEM
On several occasions when auto start/stop is engaged the vehicle will shift into neutral on its own upon restart. The engine will just rev and not go back into drive until you put it in park and then drive again. This has caused us to stall in front of a semi and 2 other vehicles. The dealer has replicated the issue on multiple occasions and is now there for a 3rd time. First 'fix' was charge the battery Second 'fix' was adjust exhaust and transmission valves Third 'fix' is replacing the fuel pump There was a 2019 recall for Acura MDX but this VIN does not show up for that.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456585March 14, 2022
VEHICLE SPEED CONTROL, POWER TRAIN
When trying to accelerate after braking the vehicle has a MASSIVE hesitation where it just sits there doing nothing literally for a solid second. Not only being very frustrating it's IMO very dangerous. If I'm at a yield and then need to merge quickly, if I'm getting on a highway from a parking lot, if I'm trying to switch lanes in traffic, etc etc the vehicle just bogs down and does nothing for that 1-2 seconds. Drive the vehicle normally, apply the brakes and then right away take your foot off the brake and accelerate. You don't have to mash the accelerator, even with light to moderate pressure you will notice that lag where the vehicle is just sitting there with zero power. If you do accelerate moderately or hard after a second or 2 of doing nothing it will just completely jerk into motion. Does the same thing in all modes, it's actually worse in Sport and Sport+ mode because you get more power after the hesitation After braking moderately hard from 40mph to 15mph because someone cut in front. Then I changed lanes and had to accelerate because that other lane was going quite a bit faster. Hit the gas and nothing for what seemed like the longest 1.5 seconds until the thrust came back online Pattern: From Stop --> Accelerate for about approx 20 MPH -->Release the gas pedal and immediately apply the gas pedal. Another pattern: Travel in about 40 MPH, apply the brakes to a speed below 20 MPH and apply gas pedal. Consulted with the dealer multiple times and they think this is normal for 2018 MDXes. But it is indeed a safety concern. The dealer said they applied TSB 20-015 TCM update and it still has not resolved the problem. THIS IS A HUGE SECURTY ISSUE and DANGER HAZZARD. The issue happens every day. Below reported date is the latest occurrence.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456636March 14, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
When at a red light, I pushed the brake and the auto idle stop feature become engaged. When the light turned green and I lifted my foot off the brake, the car went into neutral and would not move or start. In order to turn the car back on, I needed to put the car in park mode and then restart the car. This is a safety hazard since this happened at a busy intersection, with no warning, and cars needed to go around me. This happened twice before I could bring my car in to get it checked. The Acura Service Department changed our battery.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456296March 11, 2022
ELECTRICAL SYSTEM
May the water leak causes fire . I have many issues going on on my new 22 MDX 7k miles on it , the car is acting crazy no keyless entry working, remote is not working, I called many dealers after they checked it they said we have to keep the car for few days because there's water leaking on the driver side, it was a shocking for me that a brand new car having that, I called the worst company ever Acura and i told them i need a replacement or buy back I'm not agree to fix a brand new car and go through this hassle for years, they was very aggressive and not professional or fair and the case manager hange up on me (Jassica) she refused to let me speake to her manager or supervisor, she said just have to leave the car at the dealer for few days without loaner or reimbursement!! Is it fair ?! And she started to give reasons for the problem which is not true, now I need help to get it done.The worst after sale service ever It was one of my big mistakes that happened to my life to buy Acura !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456241March 10, 2022
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
All warning lights came on dashboard. Car wouldn't turn off
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455297March 5, 2022
POWER TRAIN
Acceleration has a very slow response after pressing gas pedel, transmission is very jerky only 12000 miles on car. It can lead into accidents at traffic or other
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455346March 5, 2022
EXTERIOR LIGHTING
Back LEFT inner tail light assembly strip and RIGHT Outer LED strip tail light assembly damaged by water moisturizer getting inside of them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454811March 2, 2022
STEERING
The contact owns a 2018 Acura MDX. The contact stated while driving 10 mph and making a left turn, the steering wheel was hard to turn and it was shaking. The contact took the vehicle to the dealer but the failure could not be duplicated. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 49,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454031February 25, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My vehicle has similar behaviors to the most recent investigation that is happening with the investigation of the Honda Accord and CRV noted in this article: https://static.nhtsa.gov/odi/inv/2022/INOA-PE22003-5540.PDF. On a handful of times while driving on the freeway, my car has unexpectedly decelerated when passing another vehicle, or on a curve the adaptive cruise control slows the vehicle down. On one occasion, the car suddenly applied the brakes and slowed us down at least 10mph. In any of these instances, I have not had anyone following, but could have caused issues if there was.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453855February 24, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
This morning I read that you were investigating the automatic braking for certain Honda models. I have had this same thing happen with my 2017 Acura MDX several times over the past few years. I would be driving (not following another car), and my car would suddenly brake and flash "Brake" on the screen, without my doing anything. Both times, I attributed the issue to driving into a bright sun, but I am not sure. It did not cause an accident and it was not a big deal, but the last time (about 3 months ago) I remember braking and being nervous about someone else read ending me...when I tried to accelerate I was unable to do so.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453913February 24, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2016 Acura MDX. The contact stated while driving approximately 70 MPH, the inadvertently slowed and decelerated to 30 MPH. The brake alert warning message was displayed. The vehicle was not taken to the local dealer. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453758February 24, 2022
SERVICE BRAKES, VEHICLE SPEED CONTROL
The contact owns a 2022 Acura MDX. The contact stated while driving 50 MPH, the brakes applied independently. The contact stated the brake warning light was illuminated. The contact stated that the vehicle decelerated to 10 MPH however, quickly started accelerating after depressing the accelerator pedal. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 5,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452717February 18, 2022
UNKNOWN OR OTHER
Sunroof spontaneously exploded outward while driving children to school. Loud boom like an explosion, no rain or inclement weather. Received a splinter from small shards of glass after Acura dealership vacuumed. They quoted me $1100 and $1400 for repair of this defect, and was unable to determine when glass would arrive. Did not give loaner or anything, and car is less than 30 days old.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11452398February 17, 2022
EXTERIOR LIGHTING
The rear tail lights stopped working completely due to manufacturing defect of rear tail lights causing electric short circuit by moisture . Defective tail lights Safety recall was performed in August 2021 by Dennisville Acura. The rear tail lights stopped working again due to same issue.Took to the dealer Davis Acura on 17 Feb 2022 to perform the safety recall again and dealer refused to perform the repair to fix the safety recall issue. I want to file a complaint against Honda of NA and Davis Acura of Langhorne for refusing to perform safety recall on a vehicle with safety recall issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452260February 16, 2022
VEHICLE SPEED CONTROL
When the car accelerator pedal is pressed, from either a stop or slowly rolling from a stop, there is no response from the vehicle, no transmission downshift, no sounds - it just sits as if the car is off for 1-3 seconds and THEN accelerates/lunges. This happens everyday, intermittently throughout depending on where we are driving and the number of stops/turns but it is repeatable. This is a safety concern when attempting to turn left when there is oncoming traffic. I have reported this to the dealership of purchase 3-4 times and have been told there is nothing wrong with the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452053February 15, 2022
AIR BAGS
The contact owns a 2011 Acura MDX. The contact stated that while driving at an undisclosed speed, the airbag warning light illuminated. The vehicle was taken to an independent mechanic, who diagnosed that the driver's side airbag needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The failure mileage was approximately 76,000. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451919February 14, 2022
UNKNOWN OR OTHER
The sunroof exploded while driving on an empty road. This was alarming and could have been very dangerous had the cover been open as broken glass would have fallen all over me and my children. The dealership said they cannot help because there is no recall for this. No warning, just completely out of the blue, explosion and cracked completely while going 50mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451740February 13, 2022
POWER TRAIN, LANE DEPARTURE: BLIND SPOT DETECTION
My SUV would accelerate when going down hill and the message: “transmission system problem”along with “blind spot warning malfunction” would come on. Took to dealer the message went out. Will come on intermittently. This has gone on For past month. They sai it had to stay on for them to diagnose. Now car will not go in reverse at all. This transmission was replaced November 2019 because of a defect. They told me there is no recall but the other was a service bulletin that required my engine to be replaced as well. If there is a class action I want to be added as this is a big inconvenience and the company is denying there is an issue with the transmission computer system so they can get us to pay high repair fees. Please help!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451149February 9, 2022
AIR BAGS
Vehicle produced a dash warning light for airbag/supplemental restraint system on January 29th or 30th, 2022. Went away and back on again 3 times in the following week. No prior issues related to this. Vehicle has never been in an accident. Acura dealer scanned vehicle 2/5/2022 to find vehicle code 11-11, meaning bad airbag and possibly bad cable reel. No recalls or effort by Acura (contacted by me) to assist with fix. Replacement isn't readily available, nor is a dealer loaner. Part is $1202.75. Vehicle is 2009 with only 89,7XX miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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