Acura MDX Complaints

3,381 consumer complaints on file.

#11523509May 23, 2023
ENGINE
Our Acura MDX has continued to have Auto Idle Stop issues since we purchased the vehicle. Sometimes the vehicle would not restart after being stopped at a traffic light. Most recently, an accident almost occurred when the vehicle stuck behind us at the traffic light tried to go around us while we were trying to get the engine started and almost collided head-on with an oncoming car. The dealership performed a software update but it did not fix the problem. Acura claims that the engine can be restarted immediately after putting the car into Park, but in our experience, it takes much more time than that.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523349May 22, 2023
SEATS
My 2018 Acura MDX seat comes out of place while driving. I am concerned it may completely disengage from the base and prevent me from stopping or accelerating. It has become increasingly worse since I brought this problem to the dealer. There IS a recall on 2018 Acura MDX for the Seat Base failure due to rivets becoming damaged after manufacture installation. My 2018's VIN number however is not part of this recall even though the problem with the rivets becoming damaged causing my seat to slip out of place and move while driving. This was confirmed by the dealer through a diagnostic test I paid to confirm it. My drivers seat is unstable and "slips" out of place while accelerating and braking and this happens constantly while driving. I complained about this to the dealer AND called Honda America. The dealer confirmed that the seat base rivets are in fact damaged causing the seat to move while accelerating or braking. I asked why my car is not part of the known recall with Honda America even though the problem is the same safety issue that Honda recalled other 2018 Acura MDX'S. They just told me I can check back to see a recall may be issued. It will cost me over 2000.00 to repair. This is a safety issue Honda America should stand behind because clearly this 2018 Acura MDX slipped by the inspection and the seat is failing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522353May 16, 2023
TIRES
unknown, been reading that this brand/model/tires are having issues. Was wondering if I need to get them replaced before an accident. CrossContact LX Sport (continental) size: 245/50R20 102H
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521945May 14, 2023
ELECTRICAL SYSTEM
The clock in the 2008 Acura MDX stopped working over 18 months ago. This occurred after an Acura Day-light-Savings time update. In order to check the time now you have to take your eyes off the road. There are thousands of Acura vehicles with this problem. ACURA REFUSES TO HELP. They state there is no solution to the problem. They caused the problem!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521831May 13, 2023
POWER TRAIN, ENGINE
On Friday May 5th, 2023 myson was driving our 2017 Acura MDX in heavy rush hour traffic on Interstate 355 near Homer Glen when suddenly and without warning the transmission failed and caused sudden deacceleration. He drove the car which was going 7 mph and engine revving and starting to clatter to get off the freeway. The check engine light came on. He called and informed me while on the exit ramp. I instructed him to pull into the Gas N Wash filling station at 15930 W 159th and shut the engine off, I left home immediately and upon arrival I looked under the hood for oil leakage or low level and belts broken. When I started the motor a knocking sound caused me to turn it off. This could have caused an accident due to heavy traffic at 70 MPH posted speed limit. The car has been towed to local mechanic shop for diagnosis. My online research indicates a Class Action Suit and countless complaints of similar unsafe operation and transmission failure. We purchased this Vehicle new in 2017 from Rizza Acura, Orland Park, IL and have had regular maintenance performed since purchase date.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521295May 10, 2023
VEHICLE SPEED CONTROL, POWER TRAIN, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
My car was purchased with 12,000 miles and supposedly worn tires. Because of that, I went to the dealership to get new tires and an alignment since the car was always pulling to the right. My car has been at the dealership four times for the same problem, and they still haven't fixed it. My car continues to constantly pull to the right, and when I use the cruise control, it stays above the other cars to the right, causing it to suddenly pull to the left, deactivating the speed control and losing control. The dealership's recommendation is to stop using the speed control."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520807May 7, 2023
SERVICE BRAKES
Rear brake gets rocks stuck, a lot of people are complaining for this, Acura is not taking actions to correct this, This can be dangerous if the brakes fails for having a rock stuck in the calipers
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520668May 5, 2023
SERVICE BRAKES
The contact owned a 2022 Acura MDX. The contact stated that while her husband was reversing from the driveway, the transmission was being shifted from reverse (R) into Drive (D), the brake pedal was depressed; however, the vehicle failed to stop. The vehicle crashed into the neighbor's residence and landed in their yard. The contact's husband was injured and received medical attention. A police report was filed. The vehicle was towed to a tow yard and was deemed totaled by the insurance company. The manufacturer was made aware of the failure. The failure mileage was 17,956.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11520417May 4, 2023
POWER TRAIN, VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
at highway speeds, the transmission unexpectedly shifts to neutral with no warning. The only indication is unexpected decrease in speed and accompanying engine rev. My typical driver response is to take foot off accelerator, then put back on again. Engine overrevs then shifts in to gear. I'd estimate it's out of gear for ~ 5 seconds, but hard to say in the heat of the driving moment. This happens 1-2X most highway trips, but not occur at lower speeds (it does not shift very smoothly in lower gears at times, but it's not currently a safety issue). I've taken it to my local dealer (Hendrick Acura, Durham, NC) and contacted Acura Customer Care, and am trying to get a diagnostic scheduled (it's been a process). The behavior started to worsen over the past several months (e.g. the slip to neutral has lengthened in time) but shorter slips have been occurring for a longer time period.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520536May 4, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
While braking into a parking spot, vehicle experienced sudden unintended acceleration. Brake did not engage, car rapidly surged forward over parking block, sidewalk and hitting building. Previously in day, car would not recognized key fob, would not unlock and would not start even though stepping on brake that would not depress. I had no control over vehicle,and this could have hit pedestrians on sidewalk or storefront. Thankfully no one hurt, and did not occur in traffic or on the road. The dealership was contacted immediately, and they declined to inspect vehicle, codes or EDR statign that's not what they do. I have asked dealership 3 times. Insurance contacted immediately, and they to will not investigate, saying up to Honda and dealership. Honda stating they don't do investigations, and Insurance should do that. Round and round we go. No one assisting. Auto Body referred by dealership unable to investigate and do not have equipment to do so and stating dealership and Honda tech needs to do this investigation. Several messages displayed the day of incident prior to incident and electrical issues seem to have started immediately after recall or warranty work to reprogram auto stop function. First instance of electrical issue was on 4/1, when car would not open, or unlock even with new battery in key fob. This continued over next 3 weeks sporadically. 4/24 car would not start, displaying "must press down brake" to start, but brake would not depress. Finally worked. Same thing 4/25 in morning. In evening car would not unlock for some time, finally opened, then would not start displaying "Key fob not detected". Finally started. Message remained displayed. 15 min ,after, when parking, car accelerated forward without warning. This is a short summary, and a detailed summary is available. Vehicle remains untouched at autonomy hoping to get investigation completed. Too scared to drive this vehicle now..
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11519157April 26, 2023
VISIBILITY/WIPER
My sunroof shattered and exploded While I was driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518890April 25, 2023
UNKNOWN OR OTHER
Purchased used vehicle in 9/2021 and since then we have had 5 incidents with the Idle Stop feature. It seems to shut down the engine and it takes 5 min to restart. The last time it happened was on a busy highway and there was traffic. I stopped because of traffic and when I tried to press gas it completely shut off. The previous times it happened at lights or intersection. After the third time, I made it a point to turn off the idle stop but if you forget you run the risk of the shut down which could cause major accident. I should not have to make sure to turn it off every time. I do have EG Assurance coverage and will be taking it in. My fear is that the idle stop issue does not happen every time and they may say they don’t see any issues. I am hoping something can be done as I have taken it in to Acura dealership and they can’t find anything wrong. Thankfully I do see that there are complaints about this and it’s not that we were “doing something wrong”
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518896April 25, 2023
SEAT BELTS
Copied below is my email to the Piazza Acura dealership. They will not provide a loaner. ________________________ My name is [XXX] and I purchased a new 2017 Acura MDX with AWD and the tech package from your dealership on 27 August 2016. In early April of 2022, the front passenger seat belt of my MDX stopped working. I was asked to come into your dealership to confirm that it was not working, and I did so on 12 April 2022. At that time a new seat belt was ordered, and I was told it would take about a month at most. For your reference, the part number, order reference number, and date of order are included below. · Part number: 04814-TZ5-A00ZA · Order reference number: U3990412 · Date ordered: 12 April 2022 It is now past the one-year anniversary of this safety warranty problem being brought to your dealership’s attention, and the theoretical delivery date keeps getting pushed out. Just today, I called the Parts Department and was told there is a new shipping date of 04 June 2023. Frankly, I don’t believe it and feel like I’m just being strung along. I ask you [XXX], what would you think if you were in my situation? This MDX is my only car, and I have had limited use of it to carry passengers for over a year due to the effective loss of the front passenger seat. Because this is a safety issue, my hands are further tied in that I cannot trade or sell my MDX. It is very strange that this seat belt stopped working, and I have to wonder if it was a design or manufacturing defect. Nevertheless, I have been the only one dealing with the consequences, and I have had to do so for over a year. I am unwilling to continue to do so, and now propose that Piazza Acura treat this like any other extended warranty repair situation and provide me with a comparable late-model MDX loaner free of charge until such time as Piazza Acura and the Honda Corporation can provide me with and install a new, manufacturer-supplied front passenger seat belt. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518953April 25, 2023
UNKNOWN OR OTHER, FUEL/PROPULSION SYSTEM
This is my first luxury car. Ever since I bought the car in 2019, I noticed that sometimes when I press on the gas pedal, it takes a little time for the car to move. I just assumed it was normal. Never owned an Acura before. Two weeks ago and a week ago, I also got into a car accident. The first time was when I was entering the freeway. I see the cars on the freeway coming from my left side. They were far enough form me enter the freeway safely. I pressed the gas pedal to speed up so I could enter the freeway. I pressed on the gas pedal. Nothing happens. The car didn't respond. I pressed again and this time it moved. By the time my car moved and pick up speed, the oncoming cars were right behind my left side. I had to brake and moved to the right side to avoid an accident. The 2nd time, I was at a stop sign. I pressed the gas pedal. Again, the accelerator did not kick in. The car behind me honked at me. It took a couple of seconds for my car to pick up its speed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517193April 15, 2023
TIRES:TREAD/BELT, TIRES
Safety issue for Continental Cross Contact LX Sport tires that were OEM tires on 2020 Acura MDX. I've had to have 3 nails removed from tires in just over 2 years of owning this car. So I've had tires inspected quite a bit. Also, every time I had oil changed (at Acura), they would rotate the tires and also inspected them. Every trip to Discount Tire, I was asked if I was rotating the tires because they noticed uneven wear. Now at 29K miles, the current rear tires are at 4/32 and front at 6/32. Latest nail removal visit, the discount tire rep mentioned he was going to research these tires and why they would be wearing this prematurely. He noted the rear tires had exceptional wear on the outer tread and noted this could cause the tread to separate. This concerned me so I researched myself and found many instances of complaints where this line of tire has failed due to that exact issue, the tread separated and their tire immediately went flat. The driver had to get off the road quickly and safely to avoid a wreck. Further research revealed that this tire HAS been recalled, but only for 3 specific sizes, which does not include the size of tire on my Acura. The complaints covered a multitude of vehicle brands that most likely use these as OEM and a wide range of sizes of this tire line. Including Acura, Audi, Tesla, Chevy blazer, VW, and Jaguar. I believe the whole tire line needs to be recalled, not just 3 sizes, for everyone's safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517227April 15, 2023
POWER TRAIN, FUEL/PROPULSION SYSTEM, ENGINE
I pulled up to a stop light at a busy intersection/highway exit and, after depressing the brake, the vehicle abruptly turned off and shifted to neutral. The brake became very difficult to depress and the parking brake enabled on its own. The entire dashboard lit up and the car would not shift or respond to any input. The vehicle would not turn off, turn back on, or shift for approximately 15 minutes. After this, I tried to turn the car off and it finally did, I started it again and was able to pull off the roadway. We just recently (within the past 2 weeks) had a recall done to update the auto-stop system. This occurred 1x prior to the recall and now this has happened again. My young children were in the car both times and this put us all in danger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516694April 12, 2023
POWER TRAIN
On a 2,000 mile family road trip the car shifted to neutral two times at highway speeds. Fortunately, I didn't lose my power steering or power brakes. The car remained on but I had no power. Then the car jerked, the rpm's dropped to 1,000 and then jumped around a little and the car took off again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515930April 7, 2023
ENGINE, FUEL/PROPULSION SYSTEM
Periodically when accelerating the car (2020 Acura MDX) looses power. The car does not stall it just looses power. There have been times when we have had to pull over to avoid causing an accident. When it does occur there are no warning or signal displayed on the dash boards pre or post the incident. We have reported the issue to Acura but there has be no resolution to the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515702April 5, 2023
POWER TRAIN, VEHICLE SPEED CONTROL
It seems that, from the day we purchased the vehicle, there have been issues with the transmission regarding how it is programmed and how it responds to drive or input through the throttle. This causes the vehicle the occasionally lurch forward under acceleration, especially at low speeds in the parking lot. And times the throttle gets really confused and the transmission fails to deliver power to the vehicle for a second. This has happened to me two or three times. I was turning left when the vehicle lost power momentarily and oncoming traffic was headed straight for me and my vehicle. If the delay had lasted just a while longer, things would have looked very bad. Based on my research online, I am not the only driver experiencing this kind of problem with the transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515325April 3, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, FUEL/PROPULSION SYSTEM
The auto engine idle stop on my 2016 Acura MDX has left me in precarious situations at stop signs and/or traffic lights at least twice before the recall notification I received in the mail a couple of weeks ago. The engine turned off as designed but then would not turn back on like it should without a delay. The worst incident was when my teenage Daughters were in the car with me! After receiving the recall notice recently and taking the vehicle into the dealership within days of the notification, my “software update fix” by the dealership (Napleton Acura in West Palm Beach) completely disabled my auto engine idle stop! After calling the service rep I dealt with later that day and telling him about it, I was told the software update made the “turn-off” feature more specific and mine didn’t meet the parameters! My engine was at normal operating temperature, my air conditioner was NOT on and I stopped at at least 12 lights on the way home with no engine stop. That was a week ago and still no engine idle stop has taken place! I’m a pilot and don’t appreciate being talked down to by a supposed “racing champion” named Zeke that feels the need to advertise his prior win on his service uniform! Not only that, but now my safety related “object approaching” notification for front driving and “rear warning” for close objects during parking/reversing are now non-existent! I paid extra for these safety related options and I’m not happy that they’ve been disabled because of the “software update!” How do I become part of the class action lawsuit against Acura/Honda?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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