Acura MDX Complaints

3,381 consumer complaints on file.

#11626360November 20, 2024
ENGINE, FUEL/PROPULSION SYSTEM
We received these recalls more than a year ago and after we called the Acura dealership they told us that there were not enough parts to fix the cars now and that they would give us a call when they had the parts, after two months we called them again and same statement, and same thing for 3 more times with the span of six months. today after more than a year I called again and they are saying no part is available! Since I am worried about safety I don't drive my car out of the city but it seems that Acura has no plan to address these recalls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626538November 20, 2024
ENGINE
I started to here a very light knocking noise on cold starts. I made an appointment with my dealership to check it out. The earliest appoint they had open was a bout a week out. A few days later I was driving on the highway and the knocking noise suddenly became very loud and all the dashboard lights came on. The vehicle lost power and I barely coasted off the highway before the MDX came to a complete stop. I called AAA and had the car towed to the dealer. The next day they called me and told me it had been a connecting rod bearing failure and needed an entire new engine for $25,000.00. I was in total shock. I googled what happened to me online and found this is happening to many acuras and hondas. The dealer said there is absolutely no warranty and they cant do anything even though there are articles online and from NHTSA saying this is a common problem and under investigation. I was forced to replace the engine in my car because I still have a loan on it and dont know what else to do. The engine basically blew up on the highway in heavy traffic and was extremely dangerous and now acura wants nothing to do with the repairs. I think this situation deserves investigation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626125November 19, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Acura MDX. The contact received notification of NHTSA Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625941November 18, 2024
ELECTRICAL SYSTEM, ENGINE, STEERING
I am [XXX] and I have owned Honda/Acura since I was 16 yrs old. My last vehicle was a Honda Odyssey minivan with 423K when I donated it, running well to a family that fostered kids! I bought a new 2016 Acura MDX and now it is 8 years old and has 180K on it. I get the oil changed and other normal service maintenance done only at Honda or Acura dealerships. I have never had a car accident and I take care of the maintenance early. All of a sudden, on Friday, [XXX], I had just started driving ( ~20 minutes in the car) and every light started flashing and the car sounded funny and it was hard to drive. I immediately got off the highway and found a repair place (Red's auto repair) right off the exit. They had me shut off the car. Then they checked the oil, which was showing 70%, and I had just had it changed less than 1000 miles earlier, and it had plenty of oil. They told me I could not drive the car! They said "something is wrong with the engine". Currently, LaFontaine Acura has my car. I have a loaner from them. They said it "spun a bearing" in the engine. Apparently there is a recall for this same problem for my year, make and model, but "currently" my VIN number is not included? And, it is the exact same problem bearing from the recall! THIS IS CRAZY! My car has been well taken care of and I would expect it to get at least 350k miles at least before any issues. If the same problem was recalled for other cars, why not mine? It is un-drivable now. I think that Honda has changed their manufacturing because in 43 years of driving Hondas they always are reliable and work well for years and years. My 5 adult kids drive Hondas as well! Never a problem. I think I got a vehicle with a defect that should not be, especially when the car has always been maintained so well, with the service records to show that. PLEASE HELP GET THIS INCLUDED IN THE RECALL FOR SAFETY! What is my next step to ensure that my car is included? Thank you very much INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625945November 18, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Acura MDX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated while attempting to drive from a complete stop at a traffic light, the vehicle stalled, nearly causing a crash. Several unknown warning lights were illuminated. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625710November 16, 2024
POWER TRAIN
I have had numerous instances of the car not engaging the transmission when driving. This can happen at highway speed; the car will not accelerate and acts like it is in neutral. You must take your foot off the gas pedal for the transmission to re-engage before accelerating. This has been an ongoing problem for a few years, and Acura says there is nothing wrong. This is very dangerous. I know multiple MDX owners who have experienced the same issue. I think there may be a class action lawsuit about it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625723November 16, 2024
FUEL/PROPULSION SYSTEM
In February 2024, received a recall for fuel pump module, which can result in prevent engine from starting, cause vehicle to lose driver power, or stall while driving. Can also result in failing emissions inspection. Acura reports that repair is not available until Fall 2024. In October 2024, while at a stoplight, auto idle-stop was engaged, and engine stalled and would not turn on. Vehicle needed to be turned off and then engine started at that time. A previous recall that affected auto idle stop was addressed in May 2023 where engine does not auto restart after entering auto idle stop. In April 2023 Acura provided a software update, however in October 2024 the engine stalled as mentioned above. Additionally, a local emissions test was performed and failed around April 2022, and passed a second time when performed a few weeks later. Even after experiencing symptoms of recall 23V-858, recall has not been able to be addressed. This vehicle was brought into Acura in November 2024 for an another recall (23V-751) and I was told that current unaddressed recall may be available within the following month but could not provide any further assistance. Engine stalling at a stoplight puts my family at risk, as well as others. If engine is stalling at a stoplight, engine may stall at other times, including while driving, increasing risk of accident. Recall has been undressed for almost 10 months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625467November 15, 2024
POWER TRAIN
The contact owns a 2017 Acura MDX. The contact stated that after a routine transmission flush, while driving approximately 40 MPH, the transmission was hesitating before shifting. The contact stated that vehicle was jerking into gear and made an abnormal banging sound. There was no warning light illuminated. The contact stated that the failure had reoccurred. The contact stated that while driving approximately 60 MPH, and the transmission started to jerk while shifting into gear, while shifting lanes. The contact pulled off the highway and observed that numerous warning lights were illuminated. The check transmission message was displayed. The contact was able to shift to park(P) and turned the vehicle off several times. The contact stated that the vehicle was able to be shifted to drive(D); however, when the accelerator pedal was depressed, the engine revved, and the vehicle failed to respond. The contact stated that numerous warning lights were illuminated. The contact had the vehicle towed to the same dealer where the service was performed. The dealer diagnosed the vehicle and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625639November 15, 2024
ENGINE
I was driving on the interstate going 80 when the car shut off. I coasted to the shoulder and had the car towed to the mechanic shop. The connecting rod broke, going through the engine causing me to need a new engine. When I contacted Acura they said my car wasn’t in the recall even though it’s exactly what was happening to other cars the same year and make as my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625180November 14, 2024
ENGINE
Engine frozen up while driving on 231 towed to Acura Montgomery Al. They installed a used engine to the tune of 8700.00
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625337November 14, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Acura MDX. The contact received notification of NHTSA Campaign Number: 23V858000(Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the vehicle was experiencing intermittent engine hesitation was driving. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 87,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625348November 14, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Twice so far my car just turned itself off while stopped in traffic at a stoplight. It would not turn on immediately. Traffic built behind me, steering was locked, brakes not working. After sitting a minute or so it would start again and then the steering would then work, gas accelerator, brakes would all then start to work again. It was scary and unsafe. This needs a recall!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624946November 13, 2024
ENGINE
Failure of connecting rod bearings leading to complete engine failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624970November 13, 2024
POWER TRAIN
The contact owns a 2020 Acura MDX. The contact stated while coming to a stop, the contact noticed that the vehicle inadvertently slipped into neutral. There was no warning light illuminated. The contact restarted the vehicle several times to shift back into drive. The contact also noticed that the steering wheel had seized, making the steering wheel difficult to turn. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was not mad aware of the failure. The approximate failure mileage was 26,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624985November 13, 2024
ENGINE
I was driving my 2016 Acura MDX (approximately 87,000 miles) at around 60 mph on the freeway when the engine began making a metallic clanking noise. Shortly after, the check engine light started flashing, and the vehicle lost acceleration, eventually coming to a complete stop. This created a potentially dangerous situation, but I was fortunately able to pull over safely. After the vehicle stopped, the engine would not restart. The mechanic who inspected the vehicle confirmed that the engine has seized. This incident occurred without any prior warning signs and could have resulted in a severe accident. I believe this issue poses a significant safety risk to drivers and passengers. I request an investigation into whether this problem could be due to a manufacturing defect or systemic issue with this model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624992November 13, 2024
ENGINE
I am the owner of a 2016 Acura MDX Advance. While driving, I noticed an unusual knocking sound coming from the engine, despite no warning lights or error messages prior to this incident. Concerned about the noise, I promptly brought the vehicle to an Acura dealership for inspection. The initial diagnosis revealed a camshaft issue, which was replaced. However, upon reassembly, the technician detected a persistent knock that required further investigation. After a week of detailed inspection, the dealership traced the problem to a defect with the rod bearing, an issue that has been part of previous recalls, though my vehicle was not listed. This rod bearing defect caused significant internal damage to the engine, ultimately requiring a complete short-block replacement to restore proper functionality. While the dealership has since resolved the issue, I am deeply concerned about the safety implications of such a defect. Had the rod bearing failed entirely, it could have led to an engine blowout, risking sudden loss of power at highway speeds and potentially endangering my safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625008November 13, 2024
ENGINE
Car had a failed crankshaft causing a rod bearing issue with the motor. The check engine light came on during use and car was taken to a local repair shop. The independent repair shop determined the issue is associated with recall TSB 24-001, and advised it be transported to a Honda dealership for repair. Honda confirmed that although the 2016 is under this recall this specific VIN is not. Car was repaired at Honda dealership with same exact repair kit and work done to fix the TSB 24-001 recall notice. Reached out to Honda customer service to understand why the car was not repaired under this current recall but was not given any additional information, case #14733117.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625022November 13, 2024
POWER TRAIN
My vehicle has a hesitation and kick when it is at 35-40 mph about 1.8 to 2 on the tachometer. I took it in to the dealer and it needs transmission repair. I researched on the internet and it seems like thousands of others are having or have had the same problem. I purchased a lifetime powertrain warranty from Scott Clark Honda when i purchased the vehicle to cover these problems and the warranty company and Scott Clark Honda are trying to get out of repair. There are no lights or warning lamps on the vehicle. It just kicks and studders when you get to 35-40 mph which is the speed in the city limits. It is easy to get hit or run over when the vehicle does not go when you press the gas peddle. I would like to file a national case against Acura and Scott Clark Honda
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625045November 13, 2024
ENGINE
My 2016 Acura MDX with 113,000 miles on it suddenly experienced engine failure while driving my son to college in Salisbury, MD. The engine lost all power as I was coming off of the highway onto a side street in Salisbury. Fortunately no other vehicles were around me at the time and I was able to drift into a safe parking area. If it had happened on the highway or in traffic, it could have caused an accident. There were no warning lights on and the vehicle seemed to be running normally right up until it lost power. After having the vehicle towed to an Acura dealership, the mechanic found a broken rod that was likely due to a bad rod bearing. Other 2016 Acura MDX's have been recalled due to a defective rod bearing resulting in engine failure, but my VIN is not covered under the recall. Honda National just confirmed that it will not cover my MDX's repair under the recall. Prior to this, I had done all required maintenance on the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625097November 13, 2024
ENGINE
The car began making a front end noise and running shoddy and when we took it to the dealer they had to replace bearings/short block at 121k miles. We were told our VIN was outside of the previous recall so it wouldn’t be covered under that. We ended up paying a portion of that very large bill which inconvenienced our family. We were without our own vehicle for many weeks due to back ordered parts for the major repair. This car has always been serviced by Acura at regular intervals.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Acura MDX