Acura MDX Complaints

3,381 consumer complaints on file.

#10993879June 8, 2017
ELECTRICAL SYSTEM, ENGINE, STEERING
THE VEHICLE WILL RANDOMLY SHUT OFF AND RESTART WHILE IN MOTION AT VARIOUS SPEEDS WHETHER ON THE HIGHWAY OR SURFACE STREETS. THERE DOES NOT APPEAR TO BE ANY RHYME OR REASON AS TO WHY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993109June 4, 2017
STRUCTURE:BODY
I WAS DRIVING ON THE HIGHWAY 45 FROM DALLAS TO HOUSTON ON MAY 25, 2017, GOING APPROX. 65 MPH. ALL OF A SUDDEN I HEARD A VERY LOUD POP SOUND FROM THE SUNROOF. I ALMOST LOST CONTROL OF MY VEHICLE BUT MANAGED TO PULL OVER ON THE SHOULDER OF THE HIGHWAY TO FIND OUT WHAT HAD HAPPENED. I SAW THAT THE SUNROOF GLASS WAS COMPLETED SHATTERED AND BUBBLED OUTWARDS INSTEAD OF INWARDS. THERE WAS NO VEHICLES WITHIN AT LEAST 200 YARDS AHEAD OF OR BESIDES MY CAR. THERE WAS NO FALLING OBJECTS THAT I COULD FIND INSIDE THE VEHICLE. I BELIEVED THAT THE SUNROOF SHATTERED BY ITSELF. I HAD BEEN ON THE HIGHWAY FOR OVER THREE HOURS BEFORE THIS OCCURRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993017June 3, 2017
UNKNOWN OR OTHER
PURCHASED NEW IN 2004. DURING MAINTENANCE I FOUND THE REAR FRAME BEHIND THE BUMPER COVERING TO BE SEVERELY RUSTED. NOT SURFACE RUST BUT CHUNKS THAT I CAN EASILY PULL OFF BY HAND. CONCERNED ABOUT THE STRUCTURAL INTEGRITY OF THE VEHICLE AND MY SAFETY I CONTACTED ACURA CONSUMER RELATIONS. SPOKE WITH SOMEONE WHO JUST SAID THEY CAN'T HELP BECAUSE MY VEHICLE IS OUT OF WARRANTY. I FEEL THAT SOMETHING IS PROBABLY WRONG WITH THEIR MATERIALS USED TO ALLOW SUCH SEVERE RUST TO OCCUR AND EAT AWAY AT THE FRAME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992141May 30, 2017
STRUCTURE, AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2003 ACURA MDX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V344000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HEARD A GRINDING NOISE EMITTING FROM THE DASHBOARD. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 114,000. PARTS DISTRIBUTION DISCONNECT. *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992272May 30, 2017
STEERING
TL* THE CONTACT OWNS A 2010 ACURA MDX. WHILE ATTEMPTING TO START THE VEHICLE, AN ABNORMAL CRANKING SOUND WAS HEARD COMING FROM THE STEERING WHEEL. IN ADDITION, THE CONTACT NOTICED SPARKS COMING FROM THE STEERING WHEEL. ON THE THIRD ATTEMPT TO START THE VEHICLE, IT FAILED TO OPERATE. THE VEHICLE WAS TOWED TO AN UNKNOWN DEALER, BUT WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 99,200. THE VIN WAS NOT PROVIDED.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10991524May 24, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2006 ACURA MDX. WHILE THE VEHICLE WAS PARKED IN A SCHOOL PARKING LOT WITH THE KEY OUT OF THE IGNITION, THE VEHICLE BEGAN TO ROLL AWAY INDEPENDENTLY WITHOUT WARNING, A SCHOOL COACH JUMPED INTO THE VEHICLE AND WAS ABLE TO STOP IT FROM ROLLING. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO APPLE TREE ACURA DEALER IN ASHEVILLE NC WHERE IT WAS DIAGNOSED, BUT THE TECHNICIAN COULD NOT FIND THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. IN ADDITION, WHILE THE VEHICLE WAS PARKED IN A SHOPPING CENTER PARKING LOT, IT ROLLED AWAY INDEPENDENTLY WITHOUT WARNING AND CRASHED INTO A PARKED VEHICLE. THE FRONT PASSENGER SIDE FENDER OF THE CONTACT'S VEHICLE AND THE REAR TAILGATE OF THE OTHER VEHICLE WERE DAMAGED. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC (MYERS), BUT WAS NOT DIAGNOSED OR REPAIRED. THE BODY DAMAGE OF THE CONTACT'S VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 12V573000 (ELECTRICAL SYSTEM). THE CONTACT NOTIFIED THE MANUFACTURER AND WAS INFORMED THAT THERE WAS NOTHING THEY COULD DO SINCE A DIAGNOSTIC TEST WAS DONE AND THE TECHNICIAN COULD NOT FIND THE CAUSE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 180,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10991219May 23, 2017
STRUCTURE:BODY
DEAR SIR/MADAM - I WAS HEADING TO MY OFFICE FROM HOME ON THE HIGHWAY CA-84. WHILE DRIVING TODAY ON THE HIGHWAY AT AROUND 50MPH I HEAR SUDDEN LOUD POP UP SOUND FROM THE ROOF, I FELT LIKE AN EARTHQUAKE AND VEHICLE STARTING TO SHAKE. AS I SLOWED DOWN I FELT SOMETHING WRONG WITH SUNROOF. SINCE HIGHWAY LEADS TO THE BRIDGE AND HAS NO EXIT I CONTINUED TO DRIVE. HIGHWAY BECOMES INTERNAL ROAD AFTER 5 MILES. AS I GOT AN OPPORTUNITY I PARKED THE VEHICLE AND GET ABOVE TO CHECK WHAT REALLY HAPPENED. I WAS AMAZED TO SEE SUNROOF GLASS IS BROKEN, BUT MOST IMPORTANTLY THE ENTIRE CASING IS CAVING IN. THIS IS VERY SERIOUS SAFETY ISSUE. SINCE THIS VEHICLE IS PRIME FOR MY KIDS COMMUTE I'M NOT SURE HOW SAFE THIS VEHICLE IS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990853May 22, 2017
UNKNOWN OR OTHER
TRAVELING ABOUT 30 MPH IN A STRAIGHT LINE IN TRAFFIC. MDX SUDDENLY WOULDN'T ACCELERATE. CAR STARTED SLOWING EVEN THOUGH ENGINE WAS STILL RUNNING. I WAS ABLE TO PULL OFF TO CURB. COULDN'T SHIFT. CUT ENGINE OFF AND RESTARTED. CAR THEN RAN NORMAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990965May 22, 2017
POWER TRAIN
THE SUV WAS JUST BROUGHT IN FOR A JUDDER FROM THE FRONT END TO THE LOCAL ACURA/ HONDA IN TOWN WHERE WE RESIDE AND THEY CLAIM ITS THE TORQUE CONVERTER IS FAILING WELL AFTER SOME RESEARCH WE NOTICED THERE WAS RECALLS AND A CLASS ACTION SUIT FOR THIS PROBLEM. I AM JUST MAKING THIS COMPLAINT BECAUSE THE DEALER STATES WE HAVE TO PAY 5000 DOLLARS TO HAVE IT REPLACED. I FEEL WE SHOULD BE EITHER GIVEN A DISCOUNT OR THEY SHOULD COVER THE COST DUE TO IT BEING AN ONGOING THING WITH PROBABLY THOUSANDS OF THESE ACURA MDX . I HAVE SEEN LOTS OF FORUMS WHERE THEY PAY 75% OF COST FOR SOME AND 100% FOR OTHERS BUT NOT AFTER THE DEALERS TRY TO GET OUT OF PAYING FOR IT. MOST OF THEM LIKE THIS ONE HAVE ALREADY HAD THE PROBLEM AND HAD IT FIXED IF NOT ONCE SEVERAL TIMES. THIS IS A SAFETY ISSUE BECAUSE I KNOW THAT A TORQUE CONVERTER CAN LOCK UP AND IN A AWD VEHICLE THAT WOULD MOST CERTAINLY CAUSE AN ACCIDENT. I HAVE YOUNG CHILDREN AND ALL THE DEALER SAYS IS TO KEEP HAVING THE TRANSMISSION FLUID CHANGED OR PAY 5000 TO REPLACE THE TRANSMISSION. I ALSO HAVE A HONDA ACCORD THAT HAD RECALLS FOR EXPLODING AIRBAGS AND IT TOOK MONTHS FOR THEM TO FINALLY GET IT IN FOR THE RECALLS. THE ACURA MDX ALSO SAYS BY THE VIN ON ACURA.COM IT HAS 4 RECALLS BUT THEY SAY AT THE DEALER IT DOESNT. I HAVE SEEN AND SPOKE WITH MANY PEOPLE WHO ARE VICTIMS OF THESE BILLION DOLLAR COMPANIES, ACURA THAT HAVE ALL THE SAME ISSUES . EVERY TIME WE GO TO HAVE AN ISSUE LOOKED AT OR ADDRESSED THEY TRY TO HAVE US HAVE OTHER IRRELEVANT ISSUES FIXED INSTEAD OF THE LIFE THREATENING ONES OR SAFETY RECALLS TAKING CARE OF. PLEASE SOMEONE HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990814May 21, 2017
AIR BAGS
PASSENGER AIR BAG INSTALLED WITH BOLT LEFT ON FLOOR. DEALER UNWILLING TO ADDRESS IF AIR BAG WAS INSTALLED CORRECTLY. I HAVE THE BOLT WITH A FLANGE ON ONE END.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10986350May 18, 2017
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNED A 2009 ACURA MDX. WHILE THE CONTACT'S SPOUSE WAS DRIVING 5 MPH PULLING INTO A PARKING SPACE, THE VEHICLE INADVERTENTLY ACCELERATED AND CRASHED INTO A STORE. THE CONTACT WAS UNSURE IF ANY WARNING INDICATORS WERE ILLUMINATED. THE AIR BAGS DEPLOYED AND THE DRIVER SUSTAINED MINOR INJURIES, WHICH DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW LOT AND DEEMED A TOTAL LOSS. THE MANUFACTURER STATED THAT THEY WOULD NOT SEND AN INSPECTOR TO DIAGNOSE THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10990453May 18, 2017
AIR BAGS
TAKATA RECALL. I AM HAVING SEVERE DIFFICULTY IN ACURA COMPLETING THE RECAL/REPLACEMENT OF THE PASSENGER SIDE AIR BAG. IN JULY, MY SON BROUGHT THE CAR (WITH AN APPOINTMENT) TO PAULY ACURA IN HIGHLAND PARK, IL. HE WAS TOLD WHEN HE WENT IN THAT HE NEEDED THE ORIGINAL RECALL NOTICE OR THEY COULD NOT DO THE REPLACEMENT. HE LEFT. WHEN I SENT IT TO HIM, HE WENT TO PAULY AGAIN BUT WAS TOLD THEY COULD NOT DO THE REPLACEMENT BECAUSE WE DID NOT PURCHASE THE MDX AT THAT DEALERSHIP. HE LEFT. IN FEBRUARY OR MARCH I RECEIVED ANOTHER NOTICE. MY SON HAS THE VEHICLE WITH HIM AT SCHOOL IN OXFORD,MS. THE CLOSEST DEALERSHIP IS OVER 90 MINUTES AWAY. I CONTACTED ACURA CUSTOMER SERVICE'S 800 NUMBER. AFTER SPEAKING WITH A REP, THEY AGREED THAT DUE TO THE ISSUES SURROUNDING THE DEALERSHIP IMPROPERLY TURNING AWAY MY SON IN JULY, HIS BEING UNDER 25 AND THIS NOT ELEIGIBLE FOUR A LOANER, AND THE DIFFICULTY FOR A FULL TIME STUDENT WITH A JOB TO MAKE THE TRIP, THEY WOULD ARRANGE A TECH TO COME TO HIS SCHOOL RESIDENCE TO DO THE REPLACEMENT. THIS WAS IN MARCH. MY SON HAS HAD REPEATED PHONE CALLS WITH THE ACURA REP AND HAS RECEIVED SEVERAL EXCUSES WHY IT HAS NOT HAPPENED. HE HAS NOW BEEN REFERRED TO A NEW SERVICE REP WHO TOLD HIM IT'S NOT ACURA'S PROBLEM THAT HE CAN'T GET TO A DEALERSHIP AND IS TOO YOUNG FOR A LOANER. FURTHER, THE REP INFORMED HIM THAT THE AIRBAG IS NOT REALLY A PROBLEM, JUST DON'T HAVE ANYONE IN THE FRONT PASSENGER SEAT! ACURA HAS BEEN EXTREMELY NEGLIGENT IN RESOLVING THIS ISSUE AND WE HAVE NOWHERE TO TURN FOR HELP. PLEASE ADVISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985470May 12, 2017
POWER TRAIN
ENGINE OIL PUMP (PREMATURE FAILURE) - I OWN A 2001 TL AND 2009MDX. ON THE MDX, I HAVE FOUND PREMATURE FAILURE OF OIL PUMP. THE VEHICLE HAS BEEN DRIVEN LESS THAN 8000 MILES PER YEAR AND FAILED AT 85000 MILES. A LEAK OVER TIME COULD RESULT IN ENGINE CEASING. ON THE TL, IT TOOK 225000 MILES TO REPLACE THE OIL PUMP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985476May 12, 2017
STRUCTURE:BODY, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
UN INTENDED NON ACCELERATION. DUE TO SEVERE LAG, DELAY, AND SLUGGISH TRANSMISSION RESPONSE. ACURA HAS REPLACED MY TRANSMISSION UNDER WARRANTY AT 11,000 MILES AND DID NOT ADMIT FAULT AND SAY THERE WAS A PROBLEM. HERE'S MORE ON MY EXPERIENCE..IN MY 1 YEAR OF OWNERSHIP.. TO WHOM IT MAY CONCERN: 2016 ACURA MDX 13,000 MILES , PURCHASE NEW FROM SIERRA ACURA , ALHAMBRA, CA I AM WRITING TO REQUEST BUY BACK OF MY VEHICLE THIS CAR IS A LEMON. SINCE TAKING OWNERSHIP A YEAR AGO, MY 2016 MDX PURCHASED NEW HAS EXPERIENCED NOTHING BUT ONE PROBLEM AFTER PROBLEM. ACURA REPLACED TRANSMISSION A MONTH AGO BUT THE PROBLEM IS STILL THERE. IS IT ENGINEERED AND DESIGNED TO PERFORM IN A NOT SAFE MANNER ? MANY TIMES I EXPERIENCE SHIFTING AND ACCELERATING HESITATION AND JERKY/JOLTING. MY FAMILY AND I DO NOT FEEL SAFE OPERATING AND RIDING IN THIS VEHICLE. SEVERAL TIMES GAS PEDAL DEPRESSED AND VEHICLE LAGGED AT 20 MPH FOR MORE THAN 10 SECONDS BEFORE ACCELERATING. A FEW OF THE LATEST NEW AND ONGOING PROBLEMS ARE BELOW. DRIVER DOOR NOW APPEARS OFF SET AND AT DIFFERENT ANGLE PROTRUDING OUT NOW. APPEARS THAT THE DOOR IS NOT CLOSING PROPERLY AND THEREFORE NOT SEALED AT CLOSING. FURTHERMORE EVERY SINGLE WINDOW HAS EXPERIENCED FAULTY MECHANISMS WITH MOTORS, ACTUATORS, AND SEALS. WHEN CLOSING THE DOORS IT FEELS LIKE THE WINDOWS ARE LOOSE. THERE ARE ALSO SQUEAKS AND RATTLES EMINATING THROUGHOUT THE CABIN AREA. I SECURED AND COLLECTED ALL LOOSE ITEMS AND THE SOUND IS STILL THERE. AT ENGINE START UP EACH TIME, THERE IS A HIGH PITCH WHINING NOISE FOR A FEW SECONDS BEFORE ENGINE STARTS (PERHAPS SOMETHING ELSE FAULTY?) I HAVE VIDEO / SOUND DOCUMENTATION OF THIS WITH 2 SEPERATE RECORDING DATES . WITH REGARD TO THE NAVIGATION, MULTIMEDIA UNIT, IT HAS BEEN LAGGING, SLOW (ER) TO FUNCTION, AND SEVERE DELAY IN BACKUP CAMERA ACTUATING, AND AUDIO FUNCTIONS DELAY IN RESPONSE SOMETIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984415May 9, 2017
STEERING
THE STEERING HAS BEEN A PROBLEM SINCE I PURCHASED THE VEHICLE IN 2013. THE STEERING WHEEL IS REALLY TIGHT. I AM NOT ABLE TO PERFORM A "K" TURN, WITHOUT EXTREME PHYSICAL EXERTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983467May 4, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 ACURA MDX. WHILE DRIVING APPROXIMATELY 45 MPH, THE GPS AND INSTRUMENT PANEL LIGHTING CEASED WITHOUT WARNING. WHEN THE CONTACT DEPRESSED THE BRAKE PEDAL, THE LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED TWO DAYS LATER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 103,500. THE VIN WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981197April 28, 2017
SERVICE BRAKES
WHILE APPRACHIING A RED LIGHT. I APPLIED THE BRAKES AND VEHICLE APPEARED TO ACCELERATE AND BRAKES DID NOT STOP CAR, I TURNED RIGHT ON TO SHOULDER OF MAJPR HIGHWAY TO AVOID ACCIDENT. NEXT DAY .WHILE BRAKING TO PARK, CAR WOUND NOT STOP AND ROLLED INTO FIELD. MY WIFE WAS WITH ME TO CONFIRM IT WAS NOT ME PUSHING THE GAS PETAL BY MISTAKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980411April 25, 2017
ELECTRICAL SYSTEM, STEERING
TL* THE CONTACT OWNS A 2014 ACURA MDX. WHEN ATTEMPTING TO START THE VEHICLE, THE POWER STEERING FAILURE ERROR MESSAGE DISPLAYED AND THE VEHICLE FAILED TO START. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980465April 25, 2017
ENGINE
TL* THE CONTACT OWNS A 2011 ACURA MDX. THE CONTACT STATED THAT THE VEHICLE STATED THAT THE CHECK ENGINE OIL WARNING INDICATOR ILLUMINATED. THE CONTACT ALSO STATED UPON ACCELERATION, THEY HEARD A RATTLING NOISE COMING FROM THE ENGINE. THE CONTACT STATED UPON INSPECTION THEY NOTICED THAT THE ENGINE OIL DIPSTICK WAS ALMOST DRY. UPON TAKING THE VEHICLE TO THE INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE VEHICLE LOST APPROXIMATELY 3 QUARTZ OF OIL WHILE APPROXIMATELY 40% OIL LIFE LEFT. THE OIL WAS CHANGED HOWEVER THE CHECK ENGINE OIL INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE INDEPENDENT MECHANIC PERFORMED OIL CONSUMPTION TEST WHERE IT WAS DIAGNOSED THAT THE VEHICLE HAD 70% OIL LIFE AND APPROXIMATELY 2 QUARTS LOW. THE VEHICLE HAD AN OIL CHANGE PERFORMED HOWEVER THE FAILURE RECURRED. THE CONTACT STATED UPON TAKING THE VEHICLE TO THE DEALER THEY DID AN OIL CONSUMPTION CHECK WHERE IT WAS DIAGNOSED THE OIL WAS CLOSE TO A QUART LOW AND THAT WAS AN ACCEPTABLE RANGE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 88,515.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980513April 25, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 ACURA MDX. THE CONTACT STATED THAT THE VEHICLE STALLED SEVERAL TIMES WITHOUT WARNING. THE DEALER WAS NOTIFIED OF THE FAILURE MORE THAN ONCE AND PROVIDED NO SPECIFIC DIAGNOSIS OTHER THAN INDICATING THAT THE FAILURE COULD BE DUE TO THE BATTERY AND BATTERY CABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS WAITING FOR A RESPONSE TO DETERMINE IF THEY COULD PROVIDE A REPAIR SOLUTION TO THE DEALER. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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