Recall

2021 Volkswagen Tiguan and Jetta Seat Track Recall

Volkswagen has issued a recall for certain 2021 Tiguan and Jetta models. The recall, identified as NHTSA ID 21V038000, addresses missing bolts in the front seat tracks, which could lead to increased injury risk during a collision. Owners will be notified for a free inspection and repair.

Byeditor sarah mitchell2021 Volkswagen Tiguan
2021 VOLKSWAGEN Tiguan — 2021 VOLKSWAGEN Tiguan recall
Editorial illustration generated for this article.
21V03800072L6Volkswagen Tiguan recallVolkswagen Jetta recallfront seat tracksmissing seat track boltsseat can move without restrictionrisk of injury during crash2021 Volkswagen Tiguan recall2021 Volkswagen Jetta recall
Volkswagen Jetta
2021

Why This Matters: Safety Risk

Volkswagen has identified a critical safety concern in certain 2021 Tiguan and Jetta vehicles. If bolts are missing from the front seat tracks, the seat can move freely forward and backward without restriction. This uncontrolled movement significantly increases the risk of injury to an occupant during a crash, as the seat may not provide the intended protection.

What's Being Recalled

This recall, identified by NHTSA as 21V038000 and Volkswagen's internal number 72L6, affects specific 2021 Volkswagen Tiguan Long Wheelbase and Jetta vehicles. The issue stems from potentially missing bolts in the front seat tracks, a crucial component for securing the seat in place.

How to Check if Your Vehicle is Affected

Volkswagen will notify owners of affected vehicles. You can also check if your specific 2021 VOLKSWAGEN Tiguan or Jetta is part of this recall by visiting the NHTSA website at www.safercar.gov and entering your Vehicle Identification Number (VIN). Alternatively, you can contact Volkswagen customer service directly.

Manufacturer's Remedy

Volkswagen dealers will inspect the front seat tracks of all affected vehicles. If any bolts are found to be missing, they will be installed free of charge. This repair ensures the seat tracks function correctly, securing the seat as intended. The recall officially began on February 18, 2021, and owners will receive notifications from Volkswagen regarding the next steps.

Owner Action

If you own a potentially affected 2021 Volkswagen Tiguan or Jetta, it is important to respond to this recall promptly. Volkswagen will notify you by mail with instructions on how to schedule your vehicle's inspection and repair at an authorized dealership. There will be no cost to you for this service.

For further assistance, owners may contact Volkswagen customer service at 1-800-893-5298. You can also reach out to the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or visit www.safercar.gov for more information regarding this 2021 VOLKSWAGEN Tiguan recall.


Source: NHTSA Recall ID: 21V038000

Frequently Asked Questions

What is the Volkswagen recall 21V038000 for?
The Volkswagen recall 21V038000 is for certain 2021 Tiguan and Jetta vehicles where bolts may be missing from the front seat tracks, which can cause the seat to move without restriction.
What is the safety risk associated with missing front seat track bolts?
If bolts are missing from the front seat tracks, the seat can move freely during a crash, significantly increasing the risk of injury to the occupant.
How will Volkswagen fix the missing seat track bolts in the 2021 Tiguan and Jetta?
Volkswagen dealers will inspect the front seat tracks and, if necessary, install the missing bolts free of charge to resolve this issue for the 2021 VOLKSWAGEN Tiguan recall.
How do I know if my 2021 Volkswagen Tiguan or Jetta is affected by this recall?
Volkswagen will notify owners by mail. You can also check your VIN on the NHTSA website (www.safercar.gov) or contact Volkswagen customer service at 1-800-893-5298.

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