2021 Toyota Camry Coolant Leak Customer Support Program

Toyota has initiated Customer Support Program (CSP) 24TE04 to address a potential issue involving a flow shut-off valve coolant leak in various models. This program covers approximately 2,384,700 vehicles in the U.S., including the 2021 Toyota Camry and other models specifically linked by NHTSA to this document. The program aims to ensure customer satisfaction by providing coverage for necessary repairs.

Symptoms

Owners of affected vehicles may notice a small engine coolant leak originating from a specific valve. This condition can lead to several noticeable symptoms:

• An "Engine Maintenance Required" message displayed on the instrument cluster.
• The vehicle's air conditioning (A/C) system not functioning normally.

If you experience these symptoms, it could indicate a Toyota coolant leak from the flow shut-off valve.

Diagnosis and Trigger Conditions

The condition involves a small engine coolant leak from the flow shut-off valve, which can allow coolant to drip onto other parts of the vehicle. This leakage is the direct cause of the observed symptoms, such as the "Engine Maintenance Required" warning and A/C performance issues. If these conditions are verified by an authorized Toyota dealer, the vehicle will be repaired under the terms of this Customer Support Program.

Repair Procedure Summary

For vehicles confirmed to have a flow shut-off valve coolant leak, the repair involves replacing the faulty flow shut-off valve. Depending on the specific model and component, this replacement may involve either the Water Valve or the Hose Assy, Water-Bypass. Technical instructions for this Customer Support Program can be found in TSB EX: 24-TMS-0044-T.

The repair process is estimated to take approximately 2 hours. However, the actual time your vehicle needs to be at the dealership may vary based on their schedule.

Required Tools or Parts

The specific parts replaced under this program are either a Water Valve or a Hose Assy, Water-Bypass. The following part numbers are associated with these repairs:

• 16260-F0300: HOSE ASSY, WATER BY-PASS (for Camry, RAV4, Avalon HV, Camry HV, RAV4 HV)
• 16260-F0310: HOSE ASSY, WATER BY-PASS (for RAV4 HV, RAV4 PHV, Venza HV)
• 16260-F0330: HOSE ASSY, WATER BY-PASS (for Highlander HV, Sienna HV)
• 16671-F2030: VALVE, WATER (for Corolla, Corolla HB)
• 16260-F0340: HOSE ASSY, WATER BY-PASS (for Highlander HV*, Sienna HV* - *for Mexico vehicles only)

All replaced parts must be retained by the parts department for potential defect analysis and quality control purposes.

Important Warnings and What Owners Should Know

• Do Not Order for Stock: Dealers are explicitly instructed NOT to increase their stock of related repair parts. Parts should only be ordered for vehicles actively experiencing the condition and after appropriate diagnosis.
• Qualified Technicians Only: Claims for repairs performed by non-qualified technicians are subject to debit. Toyota emphasizes the importance of having properly trained technicians complete this repair.
• Not a Recall: This Customer Support Program is not a safety recall. It is a voluntary program by Toyota to address a customer satisfaction issue.
• No Action Needed if No Symptoms: If you have not experienced the described condition, no action is necessary. The program only applies to vehicles that have exhibited the condition.

Owner Action

If you believe your vehicle is experiencing a Toyota coolant leak or any of the associated symptoms, you should contact your local authorized Toyota dealership. They will perform a diagnosis to verify the condition. If the condition is confirmed and falls within the program's terms, the repair will be performed free of charge.

Toyota will begin notifying owners by first-class mail starting in late December 2024, with mailings continuing over several months. If you have previously paid for repairs related to this specific condition, you may be eligible for reimbursement. Instructions for reimbursement consideration will be provided in the owner letter.

Coverage Details

This Customer Support Program offers two tiers of coverage for the flow shut-off valve coolant leak:

• Primary Coverage: This coverage is valid until November 30, 2025, regardless of the vehicle's mileage.
• Secondary Coverage: After the primary coverage expires, secondary coverage applies for 10 years from the vehicle's date of first use or 100,000 miles, whichever comes first.

This coverage is valid only for work performed at an authorized Toyota dealer and is subject to the terms and conditions outlined in the New Vehicle Limited Warranty Section of the Owner's Warranty Information booklet. Damage resulting from abuse, accidents, theft, or vandalism is not covered.

Source: NHTSA ID 11022949