2021 Nissan Kicks and Sentra Infotainment Software Update

Nissan has issued Technical Service Bulletin (TSB) NTB22-028B to address various Nissan Sentra infotainment issues and Kicks infotainment problems in specific 2021 models. This bulletin outlines the need for a software update to resolve these concerns. It's important for owners to note that this particular bulletin (NTB22-028B) has been superseded by a newer version, NTB23-018, which also pertains to software updates for infotainment systems.

What's the Issue?

This TSB broadly refers to "infotainment issues" affecting the specified vehicles. While the bulletin itself does not detail specific symptoms in this version, such issues commonly include problems like freezing screens, unresponsive touch controls, Bluetooth connectivity failures, navigation glitches, or unexpected reboots of the infotainment system. The recommended solution is a software update, indicating that the problems are software-related rather than hardware failures.

Applicable Production Dates and Grades

The software update is relevant for:

• 2021 Kicks (P15) built before October 5, 2021.
• 2021 Sentra (B18) built on or between March 18 and September 23, 2021.

Both the SR and SV grades of these models are specifically covered by this bulletin.

Important Bulletin History and Superseded Information

This TSB, NTB22-028B, is part of a series of communications from Nissan regarding these infotainment issues. It's crucial for technicians and owners to understand its history:

• April 13, 2022: The original bulletin, NTB22-028, was published.
• September 6, 2022: An amended version, NTB22-028A, was released, which included updates to Page 2 and the CLAIMS INFORMATION section.
• March 23, 2023: Bulletin NTB22-028B was published, indicating that it superseded previous versions. However, NTB22-028B itself has since been superseded by NTB23-018, which also addresses "SOFTWARE UPDATE FOR INFOTAINMENT ISSUES." Owners and technicians should always refer to the latest bulletin, NTB23-018, for the most current information and procedures. Nissan explicitly states, "Please discard previous versions of this bulletin."

Why Software Updates Matter

Modern vehicle infotainment systems are complex, relying heavily on software to function correctly. Just like a smartphone or computer, these systems can develop bugs or performance issues that are best resolved through software patches or updates. These updates can improve system stability, enhance features, and fix various glitches that might cause Nissan Sentra infotainment issues or Kicks infotainment issues. Keeping your vehicle's software up-to-date ensures optimal performance and a better user experience.

What Owners Should Do

If you own a 2021 Nissan Kicks or Sentra within the specified production dates and grades, and you are experiencing any infotainment system problems, it is recommended to contact your authorized Nissan dealer. Inform them about the infotainment issues you are encountering and inquire about the latest software update, referencing TSB NTB23-018 (which supersedes NTB22-028B). The dealer will be able to diagnose the system and apply the necessary software update to resolve the problem.

Source: NHTSA ID: 10234067