2021 Nissan Kicks and Sentra Infotainment Software Update
Nissan has released Technical Service Bulletin NTB22-028B, which has been superseded by NTB23-018, addressing infotainment issues in certain 2021 Kicks (P15) and Sentra (B18) vehicles, specifically SR and SV grades. This bulletin advises a software update to resolve the problem.
Si applica anche a
- Nissan Kicks
- 2021
Nissan has issued Technical Service Bulletin (TSB) NTB22-028B to address various Nissan Sentra infotainment issues and Kicks infotainment problems in specific 2021 models. This bulletin outlines the need for a software update to resolve these concerns. It's important for owners to note that this particular bulletin (NTB22-028B) has been superseded by a newer version, NTB23-018, which also pertains to software updates for infotainment systems.
What's the Issue?
This TSB broadly refers to "infotainment issues" affecting the specified vehicles. While the bulletin itself does not detail specific symptoms in this version, such issues commonly include problems like freezing screens, unresponsive touch controls, Bluetooth connectivity failures, navigation glitches, or unexpected reboots of the infotainment system. The recommended solution is a software update, indicating that the problems are software-related rather than hardware failures.
Applicable Production Dates and Grades
The software update is relevant for:
- 2021 Kicks (P15) built before October 5, 2021.
- 2021 Sentra (B18) built on or between March 18 and September 23, 2021.
Both the SR and SV grades of these models are specifically covered by this bulletin.
Important Bulletin History and Superseded Information
This TSB, NTB22-028B, is part of a series of communications from Nissan regarding these infotainment issues. It's crucial for technicians and owners to understand its history:
- April 13, 2022: The original bulletin, NTB22-028, was published.
- September 6, 2022: An amended version, NTB22-028A, was released, which included updates to Page 2 and the CLAIMS INFORMATION section.
- March 23, 2023: Bulletin NTB22-028B was published, indicating that it superseded previous versions. However, NTB22-028B itself has since been superseded by NTB23-018, which also addresses "SOFTWARE UPDATE FOR INFOTAINMENT ISSUES." Owners and technicians should always refer to the latest bulletin, NTB23-018, for the most current information and procedures. Nissan explicitly states, "Please discard previous versions of this bulletin."
Why Software Updates Matter
Modern vehicle infotainment systems are complex, relying heavily on software to function correctly. Just like a smartphone or computer, these systems can develop bugs or performance issues that are best resolved through software patches or updates. These updates can improve system stability, enhance features, and fix various glitches that might cause Nissan Sentra infotainment issues or Kicks infotainment issues. Keeping your vehicle's software up-to-date ensures optimal performance and a better user experience.
What Owners Should Do
If you own a 2021 Nissan Kicks or Sentra within the specified production dates and grades, and you are experiencing any infotainment system problems, it is recommended to contact your authorized Nissan dealer. Inform them about the infotainment issues you are encountering and inquire about the latest software update, referencing TSB NTB23-018 (which supersedes NTB22-028B). The dealer will be able to diagnose the system and apply the necessary software update to resolve the problem.
Source: NHTSA ID: 10234067
Frequently Asked Questions
- What is Nissan TSB NTB22-028B about?
- Nissan TSB NTB22-028B addresses infotainment issues in certain 2021 Nissan Kicks and Sentra vehicles, recommending a software update as the remedy.
- Has TSB NTB22-028B been updated or replaced?
- Yes, TSB NTB22-028B has been superseded by NTB23-018, which also concerns software updates for infotainment issues. Owners should refer to the latest bulletin.
- Which Nissan models are affected by these infotainment issues?
- This bulletin applies to 2021 Nissan Kicks (P15) and 2021 Nissan Sentra (B18) models, specifically SR and SV grades, with certain build dates.
- What should I do if my 2021 Nissan Sentra has infotainment issues?
- If you are experiencing Nissan Sentra infotainment issues, you should contact your authorized Nissan dealer to inquire about the software update mentioned in TSB NTB23-018.
What Nissan Sentra owners report
Counted from the records in our database across 45 model years.
- 5,975
- Owner complaints
- 62
- Recalls
- 710
- Service bulletins
- 600
- Crashes reported
- 123
- Fires reported
- 523
- Injuries reported
The 2021 model year
133 complaints, the 21st most of 45 model years on file. Owners reported 15 crashes, 1 fire and 9 injuries for this year, which also has 3 recalls on file.
Electrical System and Equipment, the system this article covers, accounts for 906 of 5,975 complaints (15%), including 38 for 2021.
Complaints by model year
| 2001 | 236 | |
|---|---|---|
| 2002 | 318 | |
| 2013 | 638 | |
| 2014 | 380 | |
| 2015 | 352 | |
| 2016 | 270 | |
| 2017 | 231 | |
| 2019 | 223 | |
| 2020 | 207 | |
| 2021 | 133 |
Most-reported systems
- Power Train — 1,287
- Electrical System — 839
- Air Bags — 779
- Engine — 679
- Engine And Engine Cooling — 650
Latest recalls for the 2021 model year
- 23V628000 — Back Over Prevention (Sep 2023)
- 23V581000 — Steering (Aug 2023)
- 21V461000 — Steering (Jun 2021)
Recent owner reports about electrical system and equipment
The infotainment/radio system in my 2021 Nissan Sentra intermittently reboots and produces static. When this happens, the backup camera freezes or shuts off completely.
Read owner complaints →The passenger front, and both back windows no longer function. This appears to be a common issue when searching the internet. There is also an issue with the keyless start, as it often does not recognize that the fob is in the vehicle, or gives a low batter…
Complaints are owner reports filed with NHTSA. They are unverified, and counts depend on how many vehicles were sold, so they are not a failure rate.
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