2022-2023 Honda Civic Hatchback Water Leak Investigation

Why This Matters

American Honda Motor Co., Inc. (AHM) has initiated an investigation into customer complaints regarding water leaks from the rear hatch of certain 2022-2023 Honda Civic Hatchbacks. This proactive search, identified by the internal communication "Request for Visit: 2022-2023 Civic 5 Dr Hatch Water Leak (ACTION REQUIRED)", aims to understand the root cause of this condition.

AHM is specifically requesting to inspect affected vehicles before any repair attempts are made. This approach allows the manufacturer to gather crucial data directly from the source, ensuring a comprehensive understanding of the issue.

Symptoms of a Honda Civic Water Leak

Owners of affected 2022-2023 Honda Civic Hatchbacks may observe clear signs of a water leak. The primary symptom is a "water leak in the cargo area". Additionally, some owners might notice an "excessive amount of water pouring out from the sides when opening the rear hatch".

These symptoms indicate potential water ingress into the vehicle's cargo compartment, which could lead to various issues if not addressed. If you experience a "Honda Civic water leak" with these characteristics, your vehicle may qualify for AHM's inspection program.

Important Qualifiers for Inspection

AHM is interested in inspecting 2022-2023 Honda Civic Hatchbacks only if they meet specific criteria. To qualify for this program related to the "Honda Civic water leak", a vehicle must:

• Have a manufactured date on the driver's door jamb of December 2021 (12/21) or later.
• Be able to consistently duplicate the water leak issue or show verified water presence in the cargo area.
• Not have been involved in a collision.
• Not have had any repair attempts made for this specific water leak issue.

Action Required for Dealerships

If a dealership encounters a 2022-2023 Honda Civic Hatchback that meets the specified qualifiers for a "Honda Civic water leak", they must contact Honda's Technical Information & Support (TIS) group. This can be done by emailing [email protected] or calling 800-880-1072 (Monday-Friday, 7am-5pm PST).

When contacting TIS, dealerships need to provide specific information. The email title should include the Model Year (e.g., 2023), Model Name (e.g., Civic), the Issue (e.g., Water Leak), and the Vehicle Identification Number (VIN). The email body must contain the Dealer Number, the technician's Name, the Best Phone Number to be Reached, the Current Mileage, and the DPTS#.

TIS will then provide further instructions for recording the vehicle information and arranging the inspection. This process is critical for AHM's ongoing investigation into the "Honda Civic water leak" issue.

What Owners Should Know

If you own a 2022-2023 Honda Civic Hatchback and are experiencing a "Honda Civic water leak" as described, it is important not to attempt any repairs yourself or have an independent shop do so. AHM explicitly states that they would like to inspect the vehicle prior to any repair attempts. Your dealership should be aware of the "Request for Visit: 2022-2023 Civic 5 Dr Hatch Water Leak (ACTION REQUIRED)" communication.

Contact your authorized Honda dealership and describe the symptoms you are experiencing. Mention that you believe your vehicle may be subject to a manufacturer investigation regarding rear hatch water leaks. The dealership will then follow the protocol to determine if your vehicle meets the qualifiers for AHM's inspection program.

Incentive for Reporting

As a gesture of appreciation, AHM offers an incentive to dealer technicians who successfully identify and report a qualifying vehicle for this investigation. Technicians whose vehicles are accepted for a Dealer Visit/Parts Collection/Info Collection will receive a Visa gift card. TIS will provide additional details regarding this incentive program.

Source: NHTSA ID 10242216