2022-2023 Honda Civic Hatchback Rear Hatch Water Leak

What Honda is Investigating

American Honda Motor Co., Inc. (AHM) has initiated an investigation into customer complaints regarding a water leak from the rear hatch of certain 2022-2023 Honda Civic Hatchbacks. This proactive step aims to thoroughly understand the root cause of the issue before any repair attempts are made by dealerships. The goal is to gather comprehensive data to prevent future occurrences and develop an effective, long-term solution for the Honda Civic water leak.

Symptoms of the Water Leak

Owners of affected 2022-2023 Honda Civic Hatchbacks may notice several indicators of a water leak. The primary symptom is a water leak originating from the rear hatch area. This can manifest as water accumulating in the cargo area of the vehicle. Additionally, some owners have reported an excessive amount of water pouring out from the sides of the vehicle when the rear hatch is opened. If you observe any of these symptoms, your vehicle might be experiencing the Honda Civic water leak issue.

Qualifying Your Vehicle for Inspection

AHM is specifically interested in inspecting vehicles that meet certain criteria to ensure the data collected is relevant to the investigation. For your 2022-2023 Honda Civic Hatchback to qualify for this special inspection related to the Honda Civic water leak, it must meet the following requirements:

• The vehicle's manufactured date, found on the driver's door jamb, must be December 2021 (12/21) or later.
• The water leak issue must be reproducible, meaning the dealership can duplicate the leak or verify the presence of water in the cargo area.
• The vehicle must not have been involved in a collision.
• No previous repair attempts for this specific water leak issue should have been made.

Important Information for Owners

If your 2022-2023 Honda Civic Hatchback exhibits symptoms of a water leak and meets the qualifying criteria, it is crucial to understand Honda's request. AHM explicitly states that they would like to inspect the vehicle prior to you attempting a repair of any kind. This means that if your vehicle qualifies, your dealership should not attempt to fix the leak before contacting Honda's Technical Information & Support (TIS) group. This is to allow Honda to thoroughly investigate the condition in its original state, which is vital for identifying the underlying cause of the Honda Civic water leak.

Next Steps for Owners and Dealerships

If you own a 2022-2023 Honda Civic Hatchback experiencing a water leak from the rear hatch and believe your vehicle meets the qualification requirements, you should contact your authorized Honda dealership. The dealership personnel, specifically the Shop Foreman and Service Advisors, are instructed to contact Honda's Technical Information & Support (TIS) group. They can do so by emailing [email protected] or calling 800-880-1072 (Monday-Friday, 7am-5pm PST). When contacting TIS, dealerships will need to provide specific information including:

• Model Year (e.g., 2023)
• Model Name (e.g., Civic)
• Issue (e.g., Rear Hatch Water Leak)
• Vehicle Identification Number (VIN)
• Dealer Number
• Your Name and Best Phone Number to be Reached
• Current Mileage
• DPTS#

This process ensures that all necessary vehicle information is recorded, and further instructions are provided by AHM. As a gesture of appreciation, technicians who identify and report a qualifying vehicle that is accepted for inspection will receive a Visa gift card.

Why This Investigation Matters

This