2019-2024 Audi Q5/SQ5 Window Binding TSB 2071472/2

Symptoms

Owners of 2019-2024 Audi Q5, SQ5, Q5 e-quattro, Q5 Sportback, and SQ5 Sportback models may experience that the "front or rear door window operation is slow / binding." This condition indicates that the window is not moving smoothly within its track. Workshop findings consistently point to the window guide of the affected door(s) not being installed correctly as the root cause of this issue.

Diagnosis / Trigger Conditions

When diagnosing the "Audi Q5 window binding" issue, technicians will perform a visual inspection. The primary diagnostic step involves removing the door trim panel and inner door cover to check the window guide's installation. Figures 1 and 2 in the Technical Service Bulletin 64 24 99 2071472/2 illustrate how to properly check the window guide for correct installation, any signs of damage, or contamination that might impede its function.

Repair Procedure Summary

Addressing the slow or binding window operation involves a multi-step process. First, the door trim panel and the inner door cover of the affected door must be removed following the Elsa Repair Manual procedures. Technicians will then thoroughly inspect the window guide to ensure it is installed correctly. If the window guide is found to be incorrectly installed, it will be re-seated properly.

Should the window guide show any signs of damage, it must be replaced. This replacement procedure also follows instructions within the Elsa Repair Manual, specifically under the 'Body Exterior' section for 'Front Doors, Central Locking System' or 'Rear Doors' and 'Door Components >> Window Guide, Removing and Installing'. If the window guide is correctly installed and undamaged, the next step is to clean it using an all-purpose cleaner, part number D 00940104 (or equivalent), and then apply special lubricant G 052172A1 to ensure smooth operation.

Required Tools or Parts

To perform the repair for the "Audi Q5 window binding" issue, specific materials are required. These include various fasteners, bolts, nuts, and screws as needed, which can be referenced in ETKA/ELSA. Crucially, special lubricant with part number G 052172A1 (or equivalent) is necessary for proper window guide function. Additionally, an all-purpose cleaner, part number D 00940104 (or equivalent), is used to clean the window guide before lubrication.

Owner Action

If you are experiencing slow or binding window operation in your 2019-2024 Audi Q5 or SQ5, it is recommended to schedule an appointment with an authorized Audi dealer. This issue is covered under warranty for up to 48 months or 50,000 miles, whichever comes first. For Audi Certified Pre-Owned (CPO) vehicles, the repair falls under G10 coverage, subject to owner verification. The dealer will perform the necessary inspection and repair as outlined in Technical Service Bulletin 2071472/2.

Important Warnings

Owners should be aware that if their vehicle is outside of the specified warranty period (48 months/50,000 miles), this Technical Service Bulletin 64 24 99 2071472/2 serves as informational guidance only. Any warranty claims submitted for payment must adhere to the Audi Warranty Policies and Procedures Manual and are subject to review or audit by Audi Warranty.

Source: NHTSA ID 11002237