2022-2023 Audi MIB3 Connect Installation Not Complete

Owners of certain 2022-2023 Audi vehicles equipped with the MIB3 infotainment system may encounter a problem where the Audi MIB3 connect installation does not complete successfully. This can lead to a range of issues, including the inability to access Audi connect services and messages indicating a system fault.

This technical service bulletin, TSB 2061257/4, provides guidance to technicians on how to diagnose and resolve the specific condition where the Audi connect application installation freezes or fails to finish. The bulletin was last revised as Revision 4, with earlier revisions on June 6, 2023 (Revision 3) and August 2, 2021 (Revision 2), which progressively added more affected models and refined the service procedure, including a step to check the e-Call LED.

Symptoms

Drivers may notice several indicators that the Audi MIB3 connect installation has not completed. The primary symptom is the appearance of the message "Audi connect installation: error during installation" in the drop-down menu of the Multi Media Interface (MMI).

Additionally, the MMI system may freeze during the installation process, and Audi connect services might not be installed correctly, rendering them unavailable. The system may also display a general "Connection offline" status, preventing access to various online features.

Diagnosis / Trigger Conditions

When diagnosing this issue, technicians will first verify the customer's complaint, specifically looking for the "Audi connect installation: error during installation" message in the MMI. The core problem stems from the Audi connect application installation freezing due to an internal system fault within the MIB3 unit.

A critical diagnostic step involves checking the status of the e-Call LED in the roof module. If this LED is not illuminated green, it indicates a separate but related issue that requires attention under a different bulletin, TSB 2079652, titled "Emergency call LED in roof module not lit up in green." The proper functioning of the e-Call system is a prerequisite for a successful Audi connect installation.

Repair Procedure Summary

The repair procedure outlined in TSB 2061257/4 is straightforward, focusing on ensuring system readiness and then resetting the MMI to re-initiate the installation process. This procedure should only be performed if all vehicle-specific criteria, such as model, VIN range, and software version, match the bulletin's applicability.

1. e-Call LED Verification: The first step is to ensure that the e-Call LED located in the roof module is illuminated in green. If the LED is not green, technicians are instructed to follow the diagnostic and repair steps detailed in TSB 2079652, which specifically addresses the "Emergency call LED in roof module not lit up in green" condition. This ensures that the vehicle's emergency call system, a foundational component for Audi connect, is fully operational.
2. MMI Factory Reset: If the e-Call LED is green and the Audi MIB3 connect installation issue persists, the next step involves resetting the MMI system to its factory default settings. This is performed through the settings menu within the MMI itself. This reset clears any corrupted data or configuration issues that might be preventing the Audi connect application from installing correctly.
3. System Restart: Following the factory default reset, the MMI system must be restarted. This allows the system to boot up with a clean configuration.
4. Audi connect Setup Completion: After the restart, the setup process for the Audi connect functions should automatically begin or be re-initiated. This time, with the MMI system restored to its default state, the installation is expected to run to completion without freezing or errors.

Important Warnings

Audi specifies that this Technical Service Bulletin (TSB) is for informational purposes only and does not apply to any Audi Warranty claims. Dealers are advised that any repair based on this TSB must strictly adhere to the specified criteria to avoid warranty claim rejections and potential chargebacks for parts.

Owner Action

If you own a 2022-2023 Audi vehicle and are experiencing the "Audi connect installation: error during installation" message, MMI freezing, or issues with your Audi connect services, it is recommended to schedule an appointment with an authorized Audi service center. Inform them about the symptoms you are observing and mention Technical Service Bulletin 2061257/4. The dealership technicians will be able to perform the necessary diagnostic checks and apply the recommended MMI reset procedure to resolve the Audi MIB3 connect installation problem.

Source: NHTSA ID: 11026210