2023-2024 Audi MIB3 Incorrect Time Display TSB

Audi has issued Technical Service Bulletin (TSB) 91 PSS MIB3, identified as 91 25 05 2071921/4, to address a concern regarding the incorrect time display in the instrument cluster and MMI systems of various 2023-2024 Audi models. This TSB supersedes an earlier bulletin, Group 91 number 24-40, dated August 29, 2024.

The TSB indicates that the Audi MIB3 incorrect time display is a known software issue. While the time often corrects itself after a few minutes of driving, it can be a persistent annoyance for owners.

Symptoms

Owners of affected Audi vehicles may observe the following symptom:

• The time displayed on the instrument cluster and/or the MMI display is sometimes incorrect.

Typically, after a few minutes of driving, the time usually synchronizes itself again. Workshop findings confirm that this complaint can be reproduced by technicians.

Technical Background

The root cause of the Audi MIB3 incorrect time display is identified as a software issue within the vehicle's systems. Audi is actively reviewing this matter to develop a permanent solution.

Important Warnings for Owners and Technicians

Audi explicitly states critical information regarding this issue:

• "Do not replace any components for this condition since this will not resolve the customer's concern." This is a crucial directive, as replacing parts will not fix the underlying software problem and could lead to unnecessary costs.
• "There is no reason to replace parts or attempt repairs. Unjustified labor/replacement parts will be charged back. Invoicing under warranty is not permitted." This emphasizes that dealers should not perform component replacements or bill for repairs related to this specific time display issue under warranty.

What Owners Should Know

For Model Year 2023 vehicles, Audi advises customers that the matter is under review, and they will be informed if any action is determined to be needed. For more information regarding the timeline for a resolution, customers are directed to refer to TSB 2076404.

For Model Year 2024 vehicles, Audi also states that the issue is under review. Further updates are anticipated to be available by the end of the first quarter of 2025, though this timeline is subject to change. At this point, "no repairs are necessary at this point." In both cases, dealers are instructed to create a PSS (Pending Service Solutions) record in AccessAudi for tracking purposes.

Workaround

If the Audi MIB3 incorrect time display issue occurs repeatedly, owners can manually set the time in the MMI system. This can be done by navigating to "Settings >> General >> Date & Time" within the MMI interface.

Warranty Information

Audi clarifies that TSB 91 PSS MIB3 is for informational purposes only and is not applicable to any Audi Warranty. This means that any diagnostic time or manual adjustment performed by a dealer specifically for this issue may not be covered under standard warranty terms.

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Source: NHTSA ID: 11013729