2021-2022 Audi Second Key Fob 57i3 Service Action Update

Why This Matters

Many 2021-2022 Audi owners have experienced delays in receiving their second key fob, leading to inquiries and frustration. Audi has released a dealer communication, identified as the 57i3 Service Action, to provide clarity and guidance on managing these customer concerns and scheduling the delivery of the second key.

This communication aims to ensure consistent information is provided across the Audi network regarding the Audi e-tron second key fob and other affected models. It outlines best practices for dealerships to handle customer calls and appointments, whether or not a mailing has been received.

What is the 57i3 Service Action?

The 57i3 Service Action, also known as the Second Transmitter (Key Fob) Service Action, addresses the process of providing customers with their second key fob. This is not a recall for a defect, but rather a logistical effort to ensure all eligible vehicles receive their complete set of keys.

Audi has prioritized getting these keys into owners' hands, acknowledging the frustration caused by delays. The service action includes a structured mailing schedule to manage supply and programming capacity effectively.

Second Key Fob Mailing Schedule

Audi has provided a schedule for when customers can expect to receive their second key fob mailing, based on their vehicle's original delivery month. This schedule helps manage expectations and ensures a consistent supply chain for the second transmitter.

Vehicle delivered:	Month of mailing (2022):
March – September 2021	March
October 2021	April
November 2021	May
December 2021	June
January 2022	July
All remaining 2022	August

What Owners Should Know

Audi dealerships are advised to inform customers about the mailing process and expected timelines. If you are waiting for your Audi e-tron second key fob or for another 2021-2022 Audi model, your dealer should provide you with the following information:

"Customer mailings based on the schedule above have been initiated and next steps for receiving a second key have begun. Mailings will be sent out monthly in order of the vehicle delivery month. Based on the delivery date of your vehicle, MM/DD/YYYY you should expect to receive a letter with next steps in MM this year."

Audi understands the inconvenience caused by these delays. Dealerships are instructed to convey the following message to customers with concerns about the timeframe:

"We appreciate the frustration that you have experienced waiting for your second key. Getting these keys in the hands of our customers is a high priority. We have put this mailing schedule in place in order to ensure that our supply remains consistent and that we can satisfy all of our customers' needs. Our ability to program the keys to your vehicle is also limited, though we are working as quickly as possible."

Next Steps for Owners

If you own a 2021-2022 Audi and are awaiting your second key fob, the first step is to contact your Audi dealership. They can check your vehicle's delivery date in their system (ElsaPro) and provide you with an estimated mailing month based on the schedule above. This applies to your Audi e-tron second key fob or any other affected model.

Important Note for High Priority Situations

In specific high-priority situations, Audi has advised dealerships to accommodate appointments and order the second transmitter outside of the standard mailing schedule. Dealerships are instructed to follow outlined ordering processes for these urgent cases.

If you believe your situation warrants high-priority attention, discuss this with your Audi service advisor.

NHTSA ID: 10209412