2021 Audi Recall/Campaign Verification System Alignment

Understanding the Audi ElsaPro Elsa2Go Alignment

Audi has announced a significant system alignment for its dealer communication platforms, ElsaPro and Elsa2Go, specifically concerning open recall and campaign verification. This update, issued on April 30, 2021, ensures that both systems now display identical campaign information.

The core of this Audi ElsaPro Elsa2Go alignment is to eliminate discrepancies in the data available to dealerships. This includes critical details such as the OPEN/CLOSED status of campaigns, the repair date, and all relevant criteria. The goal is to provide a unified and accurate source of information for all 2021 Audi models.

Why This Audi ElsaPro Elsa2Go Alignment Matters for Owners

For owners of 2021 Audi vehicles, this Audi ElsaPro Elsa2Go alignment translates to more reliable and consistent information from their dealership. When inquiring about open recalls or campaigns, dealers will access the same, synchronized data, reducing potential confusion or errors.

This improved data consistency helps ensure that all necessary service actions are identified and performed promptly. It streamlines the process for technicians, service managers, and warranty administrators, ultimately benefiting the customer experience by ensuring their vehicle receives all required updates and safety remedies.

Important Warnings for Dealers and Owners Regarding Recalls

The communication includes a crucial reminder regarding vehicles affected by safety and compliance recalls. These warnings are vital for both dealerships and consumers:

• New Vehicles in Dealer Inventory: "It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety."
• Pre-Owned Vehicles in Dealer Inventory: "Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied."

Dealership personnel are also reminded to be fully aware of this notice to address customer questions effectively. Any press inquiries should be directed to Audi Public Relations, while warranty-related questions should go to the Warranty department.

What This Means for 2021 Audi Owners

Owners of 2021 Audi models can be confident that their dealership is working with the most accurate and up-to-date information regarding any open recalls or service campaigns. The Audi ElsaPro Elsa2Go alignment is an internal process improvement that reinforces Audi's commitment to safety and compliance.

If you own a 2021 Audi, it's always a good practice to periodically check for any open recalls or service campaigns that may apply to your vehicle. While this alignment improves dealer processes, staying informed is key to ensuring your vehicle's safety and performance.

Source: NHTSA ID 10191558