2021-2025 Audi Cap Part Return: SM 39-2024 for 4M0-121-321-R

Audi has issued a Special Notice, identified as SM 39-2024, to its parts managers regarding inventory management for a specific component. This notice, dated July 1, 2024, focuses on ensuring that only the most current generation of a particular part is available for customer vehicles. The communication is primarily for dealerships to manage their stock effectively and prevent the installation of outdated parts. Owners searching for information about the Audi 4M0-121-321-R Cap return will find details here.

Affected Part: 4M0-121-321-R (Cap)

This Special Notice SM 39-2024 specifically addresses part number 4M0-121-321-R, which is described as a "Cap". This part is relevant for 2021-2025 Audi A4, A5, Q5, S4, and S5 models. The purpose of this notice is to streamline the inventory of this particular component at Audi dealerships.

Identifying the Correct Part Generation

The notice clarifies that "Parts from generation 09S are good." This means that only parts marked with "09S" or a later generation are considered acceptable for use and should remain in inventory. Conversely, "Parts with prior generation levels must be returned." The document provides visual examples, highlighting that the "09S" marking is typically found directly on the part itself, serving as a key identifier for technicians and parts managers. This ensures that when a replacement is needed, the correct Audi 4M0-121-321-R Cap return process is followed for older stock.

Important Dealer Instructions and Deadlines

Audi has set a strict deadline for the return of these older generation parts. Dealerships must return their inventory of the specified material numbers to their facing Parts Distribution Center (PDC) "no later than 7/22/2024." This deadline is critical for dealers to receive credit for the returned items.

What Owners Should Know

A crucial warning for dealerships, which indirectly impacts owners, states: "Items returned after the above-mentioned date WILL NOT be accepted on any type of return/buyback." This emphasizes the importance of timely action by dealers to avoid financial loss and ensure that only current parts are available in the supply chain. This process helps guarantee that any service requiring the 4M0-121-321-R Cap will use an up-to-date component.

Dealer Return Procedure Summary

To facilitate the return process for the Audi 4M0-121-321-R Cap return, Audi outlines a five-step procedure for dealerships:

1. File a Claim: Dealers must file a separate "Claim with Return" by selecting "Dlr Sup. Req. Return" under the item type. Dealer comments should reference the Special Notice Number SM 39-2024 and the Parts Circular number.
2. Review Delivery List: The day after filing the claim, dealers should review "Parts On Command" for the Delivery List document. Any problems or delays should be communicated to their facing PDC.
3. Apply Return Label: The 40000XXXXX delivery document number must be entered on a "YELLOW DEPOT REQUEST RETURN" label.
4. Adhere Label: This "YELLOW DEPOT REQUEST RETURN" label must be securely adhered to the package(s) containing the returned parts.
5. Include Documentation: One copy of the Delivery Document must be included with the returned part(s) inside the package.

Re-ordering New Materials

After returning the older generation parts, dealerships are instructed to "re-order required new materials using the same part number." This ensures that their inventory is replenished with the correct, current generation of the 4M0-121-321-R Cap, ready for future service needs.

Source: NHTSA Manufacturer Communication SM 39-2024