2021-2023 Audi Entry/Exit Assistance Comfort TSB

Audi has issued Technical Service Bulletin (TSB) 72 21 37 2064695/1 to address customer concerns regarding the operation of the Audi entry exit assistance feature in various 2021-2023 models. This bulletin aims to clarify the intended functionality of the system, which some owners may perceive as a malfunction.

This TSB is primarily informational, explaining the normal behavior of the entry/exit assistance system rather than detailing a repair for a fault. It emphasizes that the perceived issue is typically not a defect requiring service.

Symptoms

Owners may report that the Audi entry exit assistance does not work correctly. This concern often arises from an expectation that certain components, like the seats, should move during entry or exit, when in fact, they are not designed to do so.

What Owners Should Know

This TSB contains critical information for owners experiencing concerns with their Audi entry exit assistance system:

• No Parts Replacement Needed: The bulletin explicitly states that "Parts replacement does not solve this issue." Attempting to replace components will not resolve the perceived problem and claims for such replacements will be reviewed by Audi.
• Informational Only: TSB 72 21 37 2064695/1 is an informational document and is not applicable to any Audi Warranty claims. This means that if you bring your vehicle in for this concern, it will likely not be covered under warranty as it's not considered a defect.
• Normal Seat Operation: "The driver and/or passenger seats do NOT move backward after switching the ignition off and opening the respective door." This is a key clarification; the seats are not designed to automatically move rearward for easier exit or entry.

How Entry/Exit Assistance Works (Technical Background)

For certain Audi models and configurations, the entry/exit assistance system operates in specific ways:

• Lumbar Support (PR Code 8I6): On Audi A4, A5, and Q7 models equipped with pneumatically adjustable lumbar support (PR Code 8I6), the front seat side bolsters are designed to deflate when the driver exits the vehicle. This action provides a more comfortable space for exiting and entering. Once the vehicle is in motion, the side bolsters re-inflate to their set position.
• Steering Wheel Adjustment (PR Code 2C7): For Audi Q7 models featuring power steering wheel position adjustment (PR Code 2C7), the steering column moves upward into its parking position when the driver exits the vehicle. Upon re-entering and switching on the ignition, the steering column automatically returns to its previously stored driving position.

These actions constitute the normal and intended operation of the Audi entry exit assistance system. The bulletin clarifies that the absence of other movements, such as the entire seat moving backward, is by design.

Repair Procedure Summary

No repair procedure is necessary for the Audi entry exit assistance system as described in this TSB. The bulletin's purpose is to educate technicians and owners about the system's normal functionality. Technicians are instructed to explain the operation of the entry/exit assistance as detailed in the technical background section. It is crucial to remember that parts replacement will not resolve this comfort concern.

Owner Action

If you own a 2021-2023 Audi A4, A5, S4, S5, RS 5, Q7, or SQ7 and have concerns about your Audi entry exit assistance system, it's important to understand the normal operation as outlined in TSB 72 21 37 2064695/1. If you believe your vehicle is not performing these specific actions (lumbar bolster deflation or steering column movement where applicable), you may consult an authorized Audi service center. However, be aware that if the system is operating as designed, no repair will be performed, and any diagnostic time may not be covered under warranty.

Source: NHTSA ID: 10202211