Volvo S60 Complaints

1,272 consumer complaints on file.

#11565284January 13, 2024
ENGINE
The engine has started to burn excess oil prompting the service engine light to come up way before next oil change. Auto mechanic has to add 5 quarts oil between oil changes on regular basis now telling us the Dealership will need to address the issue. Suggested we replace O rings in engine which is costly repair with no guarantee will solve issue. Could not afford the expensive repair. Recent online research shows this is common issue in the S60 between 50k-100k miles. I Bought this car for daughter as it had every service check required and thinking it was safe reliable car but now risk her running out of oil and engine stop working. 2013 S60 with 90k miles should not have engine problems, especially a Volvo known for high quality. Disappointed that reburbished engine not offered. I am loyal to Volvo having had 2 previous ones but am not impressed with the servicing of this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565220January 12, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
We were driving down the road automatic emergency braking system engaged without warning and for no reason. This has happened before in the past a few times. We feel this is an safety concern and would like to see it addressed. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564956January 11, 2024
STEERING, SUSPENSION, POWER TRAIN
Since purchase of my vehicle, the vehicle has had a vibration on the highway from 72-83mph with 2 different sets of wheels AND tires, both Pirelli tires but different models. My local Volvo dealer refused to address the issue due to the issue occurring over the speed limit. So they were no help. There are quite a few other 2019 and up Volvo S60 and XC90 owners that experience this same issue. The issue is felt through the bottom of the seats, backrest and steering wheel. You can also visually see the vibration if there is a bottle in the cup holder. The steering wheel "shakes" left to right.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564518January 10, 2024
ENGINE
Was on the highway driving back from my aunts house and there were no signs anything was wrong with my car. No alerts on the dash besides low pressure tire which I filled up. As I was almost home, an alert randomly came up with “no oil pressure” along with a check engine light flashing and the car started shaking (misfiring). The car flashed a message that said something about reduced engine performance. As my car was shaking fervently, it was slowing down and failed to accelerate, causing cars behind me to almost crash. No oil pressure can also cause fires and put my life at risk. I had much time left to get my oil changed and yet I had oil message lights come on. I believe this is a problem with the piston rings that are defective & there was just recently a class action suit of them. I have had to continually fill up oil, and now I suddenly have an engine that does not work and threatened the safety of myself and others on the road. Volvo diagnosed the issue as being valve broken, piston ring damage, along with other engine components. I now need an entire new engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564522January 10, 2024
ENGINE, ELECTRICAL SYSTEM
On June 2, 2023 I went to start my car and the engine would not turn over. The dashboard displayed a number of warning lights and messages (DSTC Service Required, SRS Airbag Service Urgent, Transmission Service Required, Coolant System Service Required). When the tow truck driver arrived later that day, they tried to jumpstart my car but reported the battery was completely dead. I had the car taken to a local shop that specialized in Volvo cars. A few days later the shop called to tell me that not only was the battery dead, but my car key was no longer responding, and that the Engine Control Module "exploded." None of the mechanics at the shop had seen such a thing before. The shop also told me that they could not figure out what had been draining the battery. I was advised to reach out to the dealership. I did and happened to meet with the general manager and a lead technician who happened to be on site. I was told that while rare, the Engine Control Module can "explode." I was willing to drop the matter until I started seeing "Low Battery" warnings in early Sept. of 2023. I was finally able to get the car into the dealership on 1/2/24. After talking with the mechanic, he suggested that the satellite radio in my car was continuously draining my battery and to resolve the problem all they would need to do is download new software. A few hours later the mechanic confirmed that my car needed an RDAR upgrade to stop the battery drainage. I do not understand how the dealership could sell me the car without checking to make sure the software had been upgraded in the first place. RDAR failure is not something that pops up as a recall or major safety concern. If the car had lost power while in motion, there could have been serious consequences.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564623January 10, 2024
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
The contact owns a 2015 Volvo S60. The contact stated while driving at approximately 35 MPH, the steering became extremely difficult to turn and several warning lights were illuminated. The contact stated that the "City Safety" light was illuminated and drove over a manhole cover on the road and the vehicle stopped. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the two EV batteries needed to be replaced because the battery could not be charged and tested out at 9 percent. The contact was advised that the battery failure caused the failure of several vehicle systems. The vehicle was repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563613January 4, 2024
ENGINE
1. The engine has been compromised due to excessive oil consumption for at least half the life of the vehicle. The oil level was detected y a Volvo mechanics being 4 quarts low despite the vehicle not being due for an oil change for another 2,200 miles. At that time, the vehicle was still under extended warranty 2. Had the low oil level not been detected , I would have run out of oil on the freeway and the engine would have caught fire 3. I monitored oil consumption over 5 months and documented significant consumption on the order of 1 quart over 500 miles 4. I opened a case with Volvo in Feb. 2021, and I was sent to one of their dealers for an oil consumption test. The service dealer stated the test was normal, despite the fact that the dipstick level drop corresponded to 1.5 quarts of oil consumed over 1000 miles (documented by photos). Volvo then closed the case 5. I continued to monitor oil consumption myself and topped up the oil as needed at a rate of 1 quart per 600 miles. Since Feb. 2021, over 30,000 driven miles, I have added ~ 60 quarts of oil, in addition to continuing to perform oil changes as recommended by Volvo dealers 6. For the record, Volvo has been concealing their excessive oil consumption by administering 7 quarts and even 8 quarts of oil at each oil change instead of the owner's manual recommended 5.8 quarts. I have 15 oil service record documents from Volvo service facilities for all my oil services documenting the above 7. In Nov 2023 my catalytic converter issues error codes due to low performance caused by excessive oil consumption 8. On [XXX] while driving to Cleveland I had several misfires, the engine started shaking on the freeway and barely made it to Cleveland 9. On [XXX] I took the car to a Volvo dealership where it was diagnosed with severe engine damage from prolonged oil consumption. I re-opened a case with Volvo to cover repairs (~$7000) and loaner car. So far Volvo has been silent and slow. 10. Doc upload not working below. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560890December 19, 2023
ENGINE
Surpintine belt shredded due to faulty belt tensioner. Shreds of belt wedged between crankshaft timing sprocket on engine causing engine to jump timing while driving down highway and vehicle lost all power and very hard to steer due to all valves in motor bent because of poor design. Definitely a safety concern. Volvo is aware but does nothing. 11,000 dollars to replace engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560138December 14, 2023
SERVICE BRAKES
I believe that there is a material or design defect in the front brakes of this car that is leading to the premature failure of the front brake rotors. Two sets of front brake rotors have been replaced on the car due to excessive warping in the first 15K miles of operation. I purchased the car in June 2022 as a certified used car with roughly 9K miles on it. As soon as I drove it I could tell the brakes had a problem due to a high vibration level in steering wheel and throughout the car upon brake application above 30 mph. The dealer agreed and replaced the front rotors. The replaced parts were retained by the dealers under Volvo's warranty terms In November 2023, after roughly 4500 miles on the new rotors, the car again developed a noticable, although less severe, steering wheel vibration upon braking. In December 2023, with 6K miles on the front rotors, a dealer (different from the original one) again replaced them under warranty due to warping. I can't speak to the care given in operating the car prior to my acquiring it, but my wife and I are very gentle drivers. For comparison, we owned a 2001 Volvo S80, purchased new, for 16 years and about 120K miles and in that time replaced the front pads once, and never had to replace the rotors.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558481December 5, 2023
ENGINE
The contact owns a 2012 Volvo S60. The contact stated while driving approximately 40 MPH, the vehicle lost motive power and stalled. The vehicle was later towed to the local dealer who diagnosed the vehicle and determined that the drive belt had failed, causing damage to the timing cover and other drive belts. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556396November 22, 2023
TIRES
New tires (all 4) installed on November 4, 2023 at Walmart in Myrtle Beach, SC. Drove car to New Jersey on Nov. 5, arrived November 6. Tire pressure low indicator came on november 14. Drove to Old Bridge, NJ Walmart Auto Center to have them look at them. Arrived around 6 pm. Went isnide to request that car be put on lift to look at them, and fill with air. Female employee declined to put car up on lift, but had tech put aior in them. Told me to come back the next day to put up on lift. Light went off. Drove out to eat something at a Five Guys near the Walmart. Drove back to hotel in South Brunswick. Next day started driving back up to Old Bridge Walmart, was in traffic, braked and slid into car in front of me. Very little traction.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11556007November 20, 2023
TIRES, TIRES:TREAD/BELT
Sudden, Extreme vibration of front tires on I-95 West Palm Beach FL. Drove immediately to Schumacher Volvo to keep initial service appointment. Service manager advised to replace all 4 tires due to previous experience with OEM Perelli tire failures on Volvo vehicles. Replaced all 4 tires at Costco at $1112+ cost. All photos show failure of foam/padding inside tires by Pirelli P Zero Run Flat. Tire size: 235/40/19 XL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552618October 30, 2023
TIRES
235/40/19 XL RUN FLAT: At 20,750 miles, Sudden Extreme Vibration at Interstate Speed. Confirmed by Schumacher Volvo Service on 28 Oct 2023. Service Writer and Technician advised tire/s failing due to 'foam' separating inside tire. Rotated tires and could not determine which tire. Advised to replace all tires due to experience with same problem on same tires. Recommended purchasing another brand at Costco.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552391October 28, 2023
UNKNOWN OR OTHER
The 360 view camera works wonderfully with sufficient light. In dark or dimly lit areas, the camera is totally dark and unusable. Parking in a dark parking lot or area is not possible using the camera. When I was trying to park between the parking lines in the rain in early morning I had to get out of the car to see if I was in the lines. I have taken the car back to the dealer and they state that there are no issues with the camera system. Many owners on Volvo forums state similar issues. I can provide pictures upon request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549303October 11, 2023
UNKNOWN OR OTHER
I was driving my 2013 Volvo S60 T5 when I felt a sudden, sharp pain in my hand and started bleeding. After safely stopping, I discovered that the chrome trim on the steering wheel had detached from the steering wheel itself and caused a minor cut on my finger. Upon further inspection, I found that the trim is secured to the steering wheel with an adhesive that deteriorates over time, and the trim itself has sharp metal edges.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11548673October 6, 2023
ENGINE, UNKNOWN OR OTHER
I bought used s60 and sent car to auto shop due to engine seize . I was told The engine needed to be replaced. I has replacement done. Car ran good and I was pleased. Months later, the vehicle made a clicking noise when I arrived home. When I checked the oil the following morning, there was no oil in car. I was never given a low oil level indication or warning. Now car is making crazy tapping sounds. i
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547908October 3, 2023
ENGINE
I have been getting a low oil level sign in my car after 5 months of doing an oil change. This is not the first time this has happened. It is suspected this may be a oil consumption issue and not an oil leak as there is no visible sign of oil leak. The oil consumption problem has been confirmed by an independent mechanic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547204September 28, 2023
AIR BAGS
Driving at 25 mph and the airbag spontaneously deployed. Exploded. Dust. Noise. No impact no accident. Hurt my hand. Busted the turn signal arm Caused me to drive over a median and damage the under carriage of the car.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11544210September 13, 2023
ELECTRICAL SYSTEM
While driving on the interstate 5 in Seattle, WA this Volvo rental car from National had the Multi-media screen went blank. No tell-tales nor instrument readings. The 360 camera and reverse camera systems worked as not part of the Android system. The infotainment system encountered a problem with an Android System with data corrupt. Had to reset factory data reset. Given this is a non-compliance to FMVSS Controls and Displays per Standard 101, I feel obligated to report this concern for driver safety around compatability of the Android system used by Volvo.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543976September 11, 2023
EXTERIOR LIGHTING
These headlight assemblies commonly develop significant water ingress problems as they age. Owners report issues in wet climates even when these cars were relatively new, resulting in bulb ignition problems as water finds it way into the ballasts, resulting in high-voltage shorting. The water in the headlight housings also "fogs" up the forward lens, resulting in a poor distribution of light out the front, both poor for the driver and dazzling for oncoming traffic. The headlights can work fine for weeks or months, and then a wet week comes along and 1 or both headlights fail to operate or work but poorly and blind oncoming traffic. If caught after dark in the rain the headlights often fail to function. If this could be solved with new headlight assemblies for a reasonable price, I would not consider this a major safety issue, unfortunately, they are difficult to source, astronomically priced (~$1100 per assembly), and replacing them doesn't seem to fix this problem for many owners of these cars. The way these assemblies are vented from the factory seems to be problematic for water ingress and the position of the ballasts ensures that any significant water ingress causes the ballast to short internally. I believe that the atmospheric vent on these must be positioned in such a way that they suck water in as they cool if its raining. The all-halogen assemblies for these cars work better, likely because there's no ballast for the water to leak into and more heat from the bulb to quickly evaporate the water out of the same assembly design. The poorly designed housing is "saved" by the simpler electronics and thermal output of the bulbs. Unfortunately, different factory programming is required to run the all-halogen assemblies. A recall should be issued to replace all of these gimmicky (and distracting) "steerable" xenon headlights with the halogen versions, with the reprogramming effort included in the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volvo S60