Volkswagen Touareg Complaints

646 consumer complaints on file.

#10543009September 11, 2013
STEERING
THE STEERING WHEEL ON THIS BRAND NEW CAR SHAKES PERSISTENTLY AT ANY SPEED ABOVE 60MPH MAKING IT UNPLEASANT, IF NOT DANGEROUS, TO DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542458September 7, 2013
STEERING
UPON REACHING SPEEDS BETWEEN 65 AND APPROXIMATELY 75 MILES PER HOUR THE STEERING WHEEL WOULD NOTICEABLY SHAKE BACK AND FORTH VERY OBVIOUSLY, SO MUCH SO THAT IT WORRIED ME THERE WAS A MAJOR ISSUE WITH THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537686August 28, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 VOLKSWAGEN TOUAREG. THE CONTACT STATED THAT WHENEVER IT RAINED, SHE WOULD FIND STANDING WATER INSIDE THE VEHICLE. ON ONE OCCASION WHILE ATTEMPTING TO START THE IGNITION, SPARKS EMITTED FROM THE IGNITION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE SUNROOF DRAINS WERE THE CAUSE OF THE FAILURE. IN ADDITION, THE ABS CONTROLLER HAD BECOME RUSTED AND CAUSED THE VEHICLE TO ENGAGE IN FOUR BY FOUR MODE PERMANENTLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537668August 28, 2013
STEERING, UNKNOWN OR OTHER
AT HIGHWAY SPEEDS, 60-75MPH, THE STEERING WHEEL SHAKES DRAMATICALLY. DEALER RE-BALANCED, STILL SHOOK. DEALER REPLACED EAGLE LS2'S AT 32K MILES WITH SAME TIRES AND ROAD-FORCE BALANCED...STILL SHOOK. BASED ON OTHERS WITH SAME PROBLEM, I RECOMMENED THEY TRY GY LATITUDES...ALONG WITH ROAD-FORCE BALANCE AND NITRO FILL, SHAKING HAS BEEN GONE FOR PAST 15K MILES. BUT THIS IS A REPEATABLE EVENT ON FLAT/SMOOTH ROAD SURFACES, AT SPEED. MANY DEALERS APPARENTLY UNABLE TO CORRECT, BASED ON FEEDBACK AT VARIOUS TOUAREG FAN SITES (VW VORTEX, CLUB TOUAREG, ETC.) SEEMS TO IMPACT TDI LUX (MY TRIM) MORE THAN OTHERS, FROM 2011-2013. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536956August 23, 2013
STEERING, SUSPENSION, WHEELS
VEHICLE EXHIBITS A STEERING WHEEL SHAKE THAT CONSISTENTLY OCCURS ABOVE 60MPH ON ALL ROAD SURFACES. AT ONSET, CAN FEEL OSCILLATION IN HANDS AND ARMS. WITH HANDS LIGHTLY ON WHEEL OR REMOVED, CAN VISUALLY CONFIRM STEERING WHEEL OSCILLATION (CYCLICAL ROTATION FROM L TO R AND BACK) WITH ABOUT 3/8" TOTAL TRAVEL AT STEERING WHEEL PERIMETER. CABIN ALSO EXHIBITS SLIGHT VIBRATION WHICH CAN BE FELT IN SEAT. CAR DOES NOT TRACK WELL IN LANE AND CONSISTENTLY PULLS TO THE RIGHT. VW IS AWARE OF PROBLEM AND ADDRESSES IT IN TSB 44-13-01 FROM JUNE 2013. REPEATED APPLICATION OF THE REMEDIES IN THE TSB HAVE FAILED TO REMEDY THE PROBLEM. SUBSTITUTION OF ALL FOUR WHEELS AND TIRES FROM ANOTHER TOUAREG THAT DOES NOT EXHIBIT THIS PROBLEM FAILS TO REMEDY THE PROBLEM, SUGGESTING THAT THE PROBLEM IS NOT THE WHEELS/TIRES. ISSUE PERSISTS WITH NO REMEDY TO DATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536605August 21, 2013
SEATS
THE POWER SEAT KNOB/SWITCH DESIGN CAUSES THE SEAT BACK TO RECLINE WHEN ENTERING AND EXITING THE VEHICLE. ON NUMEROUS OCCASIONS I HAVE FALLEN/SLID BACK INTO THE SEAT WHEN EXITING BECAUSE THE SEAT BACK WOULD RECLINE. ON SUCH OCCASIONS IT'S LIKE LOSING ONE'S BALANCE AS YOU TRY AND STAND UP BY USING ONE'S BODY TO PUSH OFF THE SEAT. ON NUMEROUS OCCASIONS THE HEAVY TOUAREG DOOR UNFORTUNATELY CLOSES AND HAS SLAMMED ON MY LEGS CAUSING BRUISING AND PAIN. WHEN MY PARTNER, WHO HAS A BAD BACK, TRIES TO ENTER AND EXIT THE TOUAREG, THE RECLINING SEAT BACK HAS CAUSED HER TO SLIDE ON THE SEAT AND TWEAKING HER BACK AND CAUSING UNPRECEDENTED HARM. MY CONTINUED FEAR IS WHEN TRYING TO EXIT THE VEHICLE ON BUSY STREETS BECAUSE WHEN I HAVE HAD TO NOT EXIT FULLY BECAUSE OF TRAFFIC, THE BACK SEAT SUPPORT IS GONE CAUSING ME TO ONCE AGAIN SLIDE INTO THE RECLINED SEAT BACK AND GETTING MY LEGS ONCE AGAIN CAUGHT BY A HEAVY DOOR. I HAD THIS ISSUE SINCE MY FIRST WEEK OF OWNERSHIP AND IT IS DOCUMENTED WITH THE DEALER. I RECENTLY FOUND OUT VW RECOGNIZES THE ISSUE AS THEY REENGINEERED THE SEAT KNOB AND BACKING BEZEL TO STOP THIS ISSUE BUT PRIOR TO THE FIX OWNERS ARE NOT ELIGIBLE BECAUSE THEY CONSIDER THIS REENGINEERED FIX TO BE JUST AN ACCESSORY. THE FIX STARTED TO APPEAR WITHIN THE 2013 MODEL YEAR. *TR
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10536175August 19, 2013
ENGINE
TL* THE CONTACT OWNS A 2007 VOLKSWAGEN TOUAREG. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE VEHICLE STALLED AS THE BRAKES SEIZED. THE CONTACT HAD THE VEHICLE TOWED TO A DEALER FOR A DIAGNOSTIC TEST. THE TEST RESULTS SHOWED A DEFECTIVE OIL PUMP BOLT, WHICH HAD MALFUNCTIONED AND CAUSED THE VEHICLE TO STALL. THE DEALER STATED THAT THE OIL PUMP BOLT NEEDED TO BE REPLACED. THE CONTACT DID NOT HAVE THE OIL PUMP BOLT REPLACED. THE FAILURE MILEAGE WAS 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533574August 14, 2013
ENGINE AND ENGINE COOLING, SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM:WIRING, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL, POWER TRAIN, EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
2006 VOLKSWAGEN TOUAREG. CONSUMER WRITES IN REGARDS TO UNSATISFACTORY CUSTOMER SERVICE AT DEALERSHIP CONCERNING SEVERAL VEHICLE REPAIRS. *SMD THE CONSUMER STATED FROM THE BEGINNING, THE VEHICLE HAD PROBLEMS. THE NAVIGATION SYSTEM MALFUNCTIONED. THE UNIT WAS REMOVED AND INSTALLED AGAIN. THE FRONT AND REAR BRAKES WERE REPLACED, THE EVAP PURGE VALVE WAS REPLACED, THE IGNITION COILS WERE REPLACED, CORROSION BUILT UP IN THE SENSOR AND WIRING OF THE HEADLIGHT, AND THE WIRING AND HEADLIGHT WERE REPLACED. THE CHECK ENGINE LIGHT ILLUMINATED, DUE TO A FAULTY PURGE VALVE, FOR THE THIRD TIME. WHILE DRIVING ON THE FREEWAY, THE CONSUMER FELT VIBRATIONS AND HEARD LOUD NOISES UNDER THE CENTER ARM REST. IT WAS DISCOVERED THE PROPELLER SHAFT WAS BROKEN. ALSO, THE FRONT BRAKE PADS MATERIAL, WAS METAL ON METAL. THE BRAKES ONLY LASTED 24,600 MILES. THE CONSUMER WAS ALSO INFORMED THE WATER PUMP AND OIL PAN WERE LEAKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535351August 14, 2013
SUSPENSION
AIR SHOCK EXTERIOR HOUSING AND COUPLING ON AIR HOSE ARE MADE OF TWO NON COMPATIBLE METALS CAUSING THE AIR SHOCK TO DETERIORATE. THIS CAUSES THE AIR SHOCK TO LOOSE AIR PRESSURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525578July 18, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2005 VOLKSWAGEN TOUAREG. THE CONTACT STATED THAT THE DRIVE SHAFT FAILED AND WAS REPAIRED UNDER THE CONTACT'S WARRANTY. THE FAILURE RECURRED RECENTLY AND THE CONTACT STATED THAT THE FAILURE RECURRED LESS THAN 30,000 MILES LATER. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 50,000 AND THE CURRENT MILEAGE WAS 80,000. THE VIN WAS NOT AVAILABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525496July 17, 2013
FUEL SYSTEM, DIESEL
WHILE DRIVING DOWN THE ROAD FROM MY HOME, I WAS COMING UP TO A STOP SIGN FOR A HIGH SPEED ROAD. WHILE SLOWING DOWN THE VEHICLE COMPLETELY DIED AND I HAD LOSS OF ALL POWER. BRAKES WERE EXTREMELY HARD TO PRESS AND STOP THE VEHICLE AS WELL AS STEERING (LOSS OF POWER BRAKES AND POWER STEERING). THE CAR ROLLED PASSED THE STOP SIGN AND HALF WAY INTO THE INTERSECTION AS I FIRMLY PRESSED THE BRAKE PEDAL DOWN. I ATTEMPTED TO START IT AGAIN BUT IT ONLY CRANKED AND WOULD NOT START. THE INTERSECTION IS ON THE OTHER SIDE OF A HILL MAKING IT DIFFICULT TO SEE THE INTERSECTION. I IMMEDIATELY PUT ON MY FLASHERS (WHICH WOULDN'T DO GOOD FROM THE TRAFFIC ON THE ROAD) BUT THEN PUT IT IN NEUTRAL. I WAS ABLE TO ROLL BACK ENOUGH, OUT OF THE WAY. UNDER A MINUTE, I WAS OUT OF THE WAY (FOR THE MOST PART). A SEMI AND A FEW ADDITIONAL CARS COME UP THE HILL ABOUT 10 SECONDS OF ME GETTING THE CAR ROLLED BACK, OUT OF THE WAY. I MAY HAVE VERY WELL BEEN HIT BY A SEMI GOING 55+ MPH. I FIND MYSELF VERY LUCKY I WASN'T STRUCK BY ANOTHER VEHICLE AND INJURED OR EVEN POSSIBLY KILLED. I HAD TO HAVE THE VEHICLE TO THE VW DEALERSHIP. I'M TOLD THE HIGH PRESSURE FUEL PUMP WENT OUT CAUSING NO FUEL PRESSURE AND TOOK OUT THE ENTIRE FUEL SYSTEM. THIS CAUSED THE CAR TO STALL AND WAS UNABLE TO RESTART. VEHICLE IS A 2009 TOUAREG V6 TDI (TURBO DIESEL). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522258June 28, 2013
SUSPENSION
A KONI NORTH AMERICA ("KONI") SHOCK ABSORBER BENT, WHICH COMPROMISED SAFE VEHICLE HANDLING, INCREASING THE RISK OF A COLLISION, CAUSING A CRASH. THESE SHOCK ABSORBERS WERE PURCHASED IN APRIL 2011 FROM NEUSPEED. THE DEFECTIVE ABSORBERS WERE MANUFACTURED WITH AN INCORRECTLY WELDED BRACKET WHICH CAUSED THE SHOCK ABSORBER TO CATASTROPHICALLY BEND AND REST ON THE DRIVE SHAFT, THEREBY COMPROMISING VEHICLE HANDLING, INCREASING THE RISK OF A CRASH. KONI MODEL NUMBERS: 8245 1146L 8241 1146R 8245 1147 *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10520865June 20, 2013
SEAT BELTS
TL* THE CONTACT OWNS A 2004 VOLKSWAGEN TOUAREG. THE CONTACT STATED THAT THE REAR MIDDLE SEAT BELT SEIZED. THE VEHICLE WAS TAKEN TO THE DEALER AND IT WAS DETERMINED THAT SEAT BELT SHOULD BE REPLACED BUT THE MANUFACTURER DID NOT KNOW HOW TO PROPERLY CORRECT THE PROBLEM. THE FAILURE AND CURRENT MILEAGES WERE 82,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520489June 18, 2013
ENGINE
SIGN CONSISTENTLY APPEARS SAYING "OIL PRESSURE PROBLEM STOP ENGINE NOW" ESPECIALLY WHEN YOU TRY TO EXIT THE FREEWAY. ACCORDING TO VOLKSWAGEN DEALER, THIS COULD DAMAGE THE ENGINE BEYOND REPAIR. THIS IS A FACTORY DEFECT THAT IS HAPPENING TO MANY VOLKSWAGEN BRANDS. THIS IS SOMETHING VOLKSWAGEN KNEW ABOUT AND SHOULD DO SOMETHING ABOUT IT. VOLKSWAGEN CORPORATION SHOULD RECALL ALL VEHICLE WITH THIS PROBLEM AND FIX IT WITHOUT CURRENT OWNERS SUFFERING FOR IT. LET ME ADD THAT I HAVE CHANGED THE SWITCH, FLUSHED ENGINE, CHANGED OIL, CHANGED CATALYTIC CONVERTER, CHANGED OIL PUMP THAT CONNECTS THE OIL PAN WITH THE ENGINE, THE PROBLEM WOULD STOP FOR A WHILE AND COMES BACK AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510067April 30, 2013
POWER TRAIN:DRIVELINE:DRIVESHAFT
2008 VOLKSWAGEN TOUAREG. CONSUMER WRITES IN REGARDS TO DEFECTIVE DRIVE SHAFT. *SMD THE CONSUMER STATED THE DRIVE SHAFT BEARING, CAUSED THE DRIVE SHAFT NOT TO FUNCTION. THE DEALERSHIP INFORMED THE CONSUMER IT WOULD COST $2,000 TO REPLACE THE ENTIRE DRIVE SHAFT. THE CONSUMER STATED THE VEHICLE WAS EXHIBITING A VIBRATION UNDER THE GEAR SHIFT, WHILE DRIVING. UPDATED 05/23/13
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509086April 22, 2013
POWER TRAIN
THE CENTER CARRIER BEARING ON THE DRIVE SHAFT WENT OUT. AT FIRST IT SOUNDED LIKE I HAD A FLAT TIRE BUT UPON FURTHER INSPECTION THAT WAS NOT THE CASE. THIS SEEMS TO BE A COMMON FAILURE. I WAS TOLD A DESIGN FLAW AND ALL OF THESE WOULD FAIL.. THE DEALERSHIP SAYS THAT THE ENTIRE DRIVE SHAFT HAS TO BE REPLACED. BUT IT WILL NOT BE COVERED SINCE IT IS OUT OF WARRANTY. SINCE THIS IS A COMMON FAILURE IT SHOULD BE FIXED BY VW AND NOT COSTING ALL THEIR CUSTOMERS OVER A GRAND TO FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508674April 18, 2013
FUEL/PROPULSION SYSTEM
HESITATION OF VEHICLE WHEN ENTERING ON RAMP TO HIGHWAY. THIS HAS HAPPENED MULTIPLE TIMES AND WILL LEAD TO AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505743April 10, 2013
STEERING
THE STEERING WHEEL SHAKES AT HIGHWAY SPEEDS 99% OF THE TIME. THE SPEED AT WHICH THIS OCCURS IS IN THE RANGE OF 65-80 MPH. I BELIEVE THIS TO BE A SAFETY CONCERN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504036March 20, 2013
FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM
SMELL OF GAS AFTER REFUELING -- APPARENTLY SIMILAR TO MERCEDE BENZ --DEALER REPORTS THE GASKETS AT THE TOP OF THE FUEL TANK HAVE FAILED FOR A REPAIR COST OF $8-900.00: WATER COOLED ALTERNATOR FAILURE REQUIRING $8-900.00
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503360March 17, 2013
SEAT BELTS
REAR MIDDLE SEAT BELT WAS JAMMED AFTER FOLDING DOWN THE REAR SEAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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