Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10019265May 25, 2003
ELECTRICAL SYSTEM:IGNITION
IGNITION COIL FAILURE. THIS IS THE THIRD FAILURE OF THE ELECTRICAL SYSTEM ON THIS AUTO. ON THE PREVIOUS TWO FAILURES, VW WOULD NOT REPLACE ALL FOUR COILS, BUT ONLY THOSE COILS THAT WERE THE CAUSE OF THE PROBLEM. AS A RESULT WORK TIME HAS BEEN LOST, AND IT HAS BEEN A GREAT INCONVENIENCE TO TAKE TIME OFF OF WORK, HAVE THE CAR TOWED, AND TRAVEL TO THE REPAIR FACILITY. REQUEST VW BE REQUIRED TO INITIATE A RECALL TO FIX ALL PROBLEMS. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10019212May 24, 2003
ELECTRICAL SYSTEM:IGNITION, POWER TRAIN:MANUAL TRANSMISSION
I HAVE A 1999 VOLKSWAGEN JETTA. ON MARCH 24, 2003 MONDAY MORNING I WAS DRIVING WITH IN THE CITY IN SAN RAMON, CA AND SUDDENLY WITH A NOISE MY CAR STOPPED. MY ENGINE WON'T START AT ALL AFTER THAT AND IN THE END I HAD TO CALL AAA TO TOW MY CAR. AAA TOWED MY CAR TO THE NEAREST AUTO CENTER, WHERE AFTER THE COMPLETE INSPECTION "BOB AUTO TECH" TOLD ME THAT THE CRANK SHAFT OF MY CAR WAS BROKEN. I WAS SHOCKED AND SURPRISED TO HEAR THAT, AND I COULD NOT BELIEVE THAT. MY CAR IS ONLY 4 YEARS OLD, AND HAS ALWAYS BEEN TAKEN CARE OF BY ME BY REGULAR SERVICING AND OIL CHANGE AND ALWAYS AT VW AUTHORIZED DEALERSHIPS/WORKSHOPS. I ENDED UP PAYING UP BILLS WORTH $3194.82 FROM MY POCKET AS IT WAS NOT COVERED BY THE INSURANCE ALSO. I WOULD KINDLY REQUEST YOU TO LOOK INTO THE MATTER AND HELP ME WITH MY DISTRESS AND FINANCIAL PAIN. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10020511May 23, 2003
SUSPENSION:FRONT
THE SUSPENSION STRUT SYSTEM FAILED. THE MANUFACTURER REDESIGNED THE SUSPENSION STRUT BUT THE CONSUMER WAS NOT NOTIFIED OF THIS CHANGE. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10019203May 23, 2003
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, SEATS
I AM NOT SATISFIED WITH MY 2001 JETTA. ONE WEEK AFTER I PURCHASED THE CAR IN AUG 2001 THE PASSENGER AND DRIVER SIDE SEATS STARTED TO MOVE EVERYTIME I STEPPED ON THE BRAKE. I TOOK IT TO THE DEALERSHIP AND THEY SAID NOTHING WAS WRONG. A FEW MONTHS LATER I NOTICED THAT FLOOR PADDING ON THE BACK SEAT AREA (BOTH SIDES) STARTED BULGING. THE DEALERSHIP INDICATED THAT IS NORMAL FOR ALL 2001 JETTAS. I HAVE SEVERAL FRIENDS WHO DRIVES VW AND THEY NEVER HAD THE SAME PROBLEM WITH THEIR FLOOR PADDINGS. A FEW MONTHS LATER, THE WINDOW ON THE DRIVER SIDE BROKE. ALL IN ALL MY DRIVER SIDE AND PASSENGER SIDE WINDOWS HAVE MALFUNCTIONED 5 TIMES. IN ADDITION TO ALL THESE PROBLEMS, THE TEMP GAUGE ALSO MALFUNCTIONED. THE TEMPERATURE GAUGE WOULD MOVE FROM EXTREMENME HEAT TEMP TOCOLD TEM AND VICE VERSA. WHAT UPSET ME IS THAT THERE ARE TWO CURRENT RECALLS FOR 2001 JETTAS AND I HAVENT HEARD FROM VW. I WASN'T EVEN INFORMED ABOUT THE WINDOW REGULATOR PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10020360May 22, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION, SERVICE BRAKES, HYDRAULIC
THE GEAR WAS HARD TO SHIFT OUT OF PARK AND THE BRAKE SENSOR NEEDED TO BE REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10020363May 22, 2003
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
THE LOCK ON THE DRIVER SIDE DOOR DID NOT LOCK WITH THE KEY OR THE AUTOMATIC LOCKING SYSTEM. THE CONSUMER HAD TO LOCK THE VEHICLE ON THE PASSENGER SIDE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10019102May 22, 2003
VEHICLE SPEED CONTROL
WHEN PULLING OUT INTO TRAFFIC THE CAR WILL NOT ACCELERATE, THEN SUDDENLY STARTS TO ACCELERATE. THE CAR STUTTERS BEFORE TAKING OFF THIS HAS CAUSED MY WIFE TO ALMOST GET INTO NUMEROUS ACCIDENTS. WE HAVE TAKEN IT DOWN TO THE DEALERSHIP NUMEROUS TIMES, THE FIRST TIME THEY SAID IT WAS A CLOGGED VALVE AND THEY WOULD ORDER IT AND CALL ME BACK WHEN IT WAS IN STOCK. WHEN I CALLED THEM 2 MONTHS LATER THEY SAID WE CAN SCHEDULE AN APPOINTMENT THE PART SHOULD BE IN STOCK, BUT THEY DON'T KNOW WHAT PART IT WAS EXACTLY SINCE IT WAS NOT LISTED ON THE WORK ORDER. WHEN I TOOK IT BACK THEY SAID THERE WAS A SERVICE BULLETIN THAT STATED WHEN THE BRAKE IS DEPRESSED AND RELEASED THE CAR WILL HESITATE BEFORE GOING BECAUSE THE CAR STILL THINKS THE BRAKE IS ON, BUT THEY COULD NOT REPRODUCE THIS OR ANY OTHER PROBLEM ON OUR CAR. WE HAVE ALSO HAD PROBLEMS WITH THE STEERING WHEEL CONTROLS, AFTER TAKING THE CAR TO THE DEALERSHIP 5 TIMES THEY FINALLY "CHECKED" THE CONTROLS AND FOUND SOMETHING WRONG. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10019061May 21, 2003
ELECTRICAL SYSTEM:IGNITION
I WANT TO KNOW WHY NHTSA HAS DONE NOTHING ABOUT THE VW IGNITION COIL FAILURES. THIS IS A SERIOUS SAFETY ISSUE --THE CAR CAN DIE AT ANY MOMENT, AT ANY SPEED, UNDER ANY CONDITIONS-- BUT APPARENTLY THE AGENCY DOES NOT CARE. I AM AFRAID TO DRIVE MY CAR ANY DISTANCE GREATER THAN 20 MILES FOR FEAR OF BEING STRANDED FOR HOURS (I LIVE IN A RURAL AREA). VW HAS BEEN UNRESPONSIVE, ESSENTIALLY TELLING CONSUMERS THAT THEY MUST WAIT UNTIL A FAILURE OCCURS BEFORE A FIX WILL BE OFFERED. THIS PLACES MANY AT RISK NEEDLESSLY. I WOULD APPRECIATE A FOLLOW-UP AS TO WHY THERE IS NO ACTION BEING TAKEN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10019023May 20, 2003
ELECTRICAL SYSTEM:IGNITION
IGNITION COILS ON THE VW JETTA HAVE FAILED TWICE. THE COMPUTER MODULE ON THE CAR HAS ALSO BEEN REPROGRAMMED IN AN ATTEMPT TO CORRECT THE PROBLEM. WHEN THE IGNITION COILS FAIL, THE CAR IS UNSAFE AND NEARLY IMPOSSIBLE TO DRIVE. IGNITION COIL FAILURE AT HIGHWAY SPEEDS COULD BE INCREDIBLY DANGEROUS. PLEASE MAKE VW ADDRESS THIS PROBLEM IMMEDIATELY. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10018891May 18, 2003
AIR BAGS:SIDE/WINDOW
MY SON WAS DRIVING HIS 2003 VOLKSWAGEN JETTA WHEN THE DRIVERS SIDE AIRBAGS DEPLOYED FOR UNEXPLAINED REASONS. THE LOCAL VOLKSWAGEN DEALER READ THE SENSORS IN THE CAR AND IT REGISTERED CRASH DATA. THERE WAS NO IMPACT WHEN THE AIRBAGS DEPLOYED. *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10018837May 17, 2003
ENGINE AND ENGINE COOLING:ENGINE
VW JETTA GLS. BOTTOM IS FIRST DATE OF PROBLEM. EXCESSIVE FUEL BURNING AND ALARM/LIGHT WENT ON AT 8,000 MILES - RESULTED IN BLOWN HEAD GASKET @37,000 AND CHECK ENGINE LIGHT CONTINUOUSLY ON. VW DENIES THAT EVEN THOUGH IT WAS SERVICED FOR THE SAME PROBLEM SO MANY TIMES, THE VEHICLE WAS NOT IMPAIRED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10018863May 17, 2003
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, ENGINE AND ENGINE COOLING:ENGINE, EQUIPMENT:APPLIANCE:AIR CONDITIONER, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC., POWER TRAIN:CLUTCH ASSEMBLY, VISIBILITY:SUN/MOON ROOF ASSEMBLY
I HAD BOTH THE PASSENGER SIDE WINDOW AND THE DRIVER SIDE WINDOW FALL INTO THE DOOR FRAME WITHIN A MATTER OF MONTHS. BOTH TIMES THE WINDOWS WERE FIXED, HOWEVER, THEY WERE RELUCTANT TO FIX THE PROBLEM AS IF IT HAD BEEN MY FAULT. I HAVE A SMALL CHILD AND I DON'T THINK HE APPRECIATES ASPHYXIATION FROM SO MUCH WIND IN HIS FACE ON THE LONG DRIVES TO THE DEALER TO BE REPLACED. THIS IS JUST ONE OF THE PROBLEMS ON THIS CAR, THE CLUTCH GETS STUCK (REPAIRED TWICE), THE SUNROOF TRIM BROKE OFF AND NEEDED TO BE REPLACED, THE ENGINE MAKES A RATTLING NOISE WHEN SHIFTING (FIXED TWICE), STEREO SYSTEM SWALLOWED MY CD (TWICE BEFORE NEW SYSTEM INSTALLED), AND AIR CONDITIONING RELEASES AN AWFUL MOLDY SMELL WHEN TURNED ON WHICH DEALER REFUSES TO ATTEMPT TO FIX. BOUGHT CAR IN VALENCIA VOLKSWAGEN IN VALENCIA, CA. SOLUTION SIMPLE, TRADED IN MY 1YR OLD CAR FOR A BETTER CAR, ONE THAT WORKS! *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10018797May 16, 2003
AIR BAGS:SIDE/WINDOW
WHILE DRIVING DOWN A RESIDENTIAL STREET, AT APPROXIMATELY 25-30 MPH, BOTH THE DRIVER AND PASSENGER SIDE CURTAIN AIRBAGS DEPLOYED FOR ABSOLUTELY NO REASON. THERE WERE NO HOLES OR BUMPS IN THE ROAD AND THE WEATHER CONDITIONS WERE GOOD. APPROXIMATELY 7-10 MINUTES PREVIOUS TO THIS, WHILE ON THE FREEWAY, THE INSIDE LIGHT TURNED ON AND OFF, THE DOOR LOCKS WERE GOING UP AND DOWN AND THE CONTROL PANEL WENT BERSERK. IT STOPPED AS SUDDENLY AS IT STARTED. THIS HAD HAPPENED ONE TIME BEFORE AND THE DEALER WAS UNABLE TO DUPLICATE THE PROBLEM. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10018754May 15, 2003
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
10,000 MILES, MIL (MALFUNCTION INDICATOR LAMP) CAME ON SOLID. AFTER I WAS TOLD THAT IF THE LIGHT WAS SOLID, THE CAR WAS SAFE TO DRIVE. TOOK CAR HOME AND DROVE TO DEALERSHIP NEXT DAY. AFTER PRINCETON VOLKSWAGEN LOOKED AT THE CAR, TURNED OUT TO BE THAT MY 2003 JETTA GLS 1.8T THAT WAS LESS THAN 3 MONTHS OLD HAD A FUEL LEAK! I WAS TOLD THAT THE FUEL SENDER CLAMP WAS LOOSE AND HOSE WAS SMOKING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10019808May 14, 2003
ELECTRICAL SYSTEM
ALL THE POWER WINDOWS FAILED, THE DEALER REPLACED THE ELECTRICAL COMPONENTS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10018713May 14, 2003
TIRES:TREAD/BELT
I PURCHASED 4 TOYO ULTRA 800 TIRES IN OCTOBER 1998. SINCE THAT TIME I HAVE HAD TO REPLACE THREE OF THE TIRES DUE TO TREAD SEPARATION. I DRIVE APPX 5,000 MILES OR LESS PER YEAR. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10019671May 12, 2003
ELECTRICAL SYSTEM:IGNITION
WHILE DRIVING, THE ENGINE LIGHT ILLUMINATED. THE DEALER STATED THE IGNITION COILS NEEDED TO BE REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10018470May 9, 2003
AIR BAGS:SIDE/WINDOW
ON THE MORNING OF SUNDAY, MAY 4TH, 2003, I MADE A SHARP RIGHT HAND TURN AND INADVERTENTLY DROVE OVER THE CURB WITH MY PASSENGER SIDE FRONT WHEEL. I IMMEDIATELY HEARD A LOUD NOISE AND THE TWO DRIVER'S SIDE AIRBAGS WENT OFF. I SUFFERED ONLY BRUISES FROM THE IMPACT OF THE AIRBAGS. THIS INCIDENT WAS REPORTED TO MY INSURANCE COMPANY ON MONDAY, MAY 5TH. ON TUESDAY, MAY 6TH, I CALLED THE DEALER TO GET MY CAR IN FOR WORK. AS OF TODAY, FRIDAY, MAY 9TH, I STILL HAVE NOT HEARD BACK FROM THE DEALER, WHO NEEDED TO ORDER THE PARTS. WHEN I'M ABLE TO SCHEDULE THE APPOINTMENT TO TAKE MY CAR IN, MY INSURANCE COMPANY ASKED TO HAVE THEM CHECK TO SEE IF THERE WAS A JOLT TO THE FLOOR PAN OR SUSPENSION THAT MIGHT HAVE CAUSED THE AIRBAGS TO GO OFF. THERE IS NO VISUAL DAMAGE TO THE WHEEL, AND THE CAR IS DRIVABLE. (I'VE BEEN DRIVING IT TO AND FROM WORK THIS WEEK). I DON'T BELIEVE THE AIRBAGS SHOULD HAVE WENT OFF IN THIS PARTICULAR SITUATION. I'M NOW VERY AFRAID TO DRIVE IT WITH THE FEAR OF HITTING A SPEED BUMP OR A POT HOLE!!!! IF THERE HAD BEEN A LOT OF TRAFFIC AT THAT TIME OF THE MORNING, A VERY BAD ACCIDENT COULD HAVE RESULTED. *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10018416May 8, 2003
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
SINCE I HAVE PURCHASED MY VEHICLE BRAND NEW OFF THE LOT , I HAVE HAD NOTHING BUT PROBLEMS WITH MY CAR WINDOWS, EVERYONE ON THE VEHICLE, I HAVE HAD TO REPAIR AT SOME POINT COSTING AT LEAST 200.00 A POP , NOW I KNOW THINGS HAPPENS BUT I AM THE ONLY PERSON RIDING IN MY VEHICLE SO I REALLY DON'T UNDERSTAND WHY ALL THE WINDOWS ARE BREAKING AND I WAS PRETTY SURE THERE HAD TO BE SOME KIND OF RECALL ON THIS BECAUSE I REFUSE TO BELIEVE IT IS JUST HAPPENING TO MY CAR AND I HAVE HAD ENOUGH OF THIS PROBLEM AND IT HAS ALSO DETERMINED IF I WILL EVER BUY ANOTHER VOLKSWAGEN AND I WILL NOT RECOMMEND VOLKSWAGEN TO MY FRIENDS AT ALL, SOME OF WHICH I HAVE ALREADY TOLD I WOULD NEVER BUY ANOTHER VOLKSWAGEN, BECAUSE IT WILL NICKEL AND DIME U TO DEATH.....I DON'T EXPECT TO HAVE TO FIX ALL MY WINDOWS 1 MAYBE BUT ALL 4 OF MINE HAVE GONE BAD!!!AND I DON'T THINK I SHOULD HAVE TO PAY FOR THIS THE DEALER/MANUFACTURER SHOULD REPAIR THEM FREE....AND REIMBURSE ME MY MONEY 1 WINDOW COST ME 270.00 WITH PARTS AND LABOR, THAT IS CRAZY TO HAVE TO PAY THAT FOR 1 WINDOW, I WILL NOT BUY ANOTHER VOLKSWAGEN EVER....PLEASE SEE THAT THE DEALER/MANUFACTURER GET A COPY OF THIS..THANK YOU.. *NLM
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10018424May 8, 2003
AIR BAGS:SIDE/WINDOW
I OWN A 2001 VW JETTA WOLFSBURG ADDITION. WHILE PULLING INTO TRAFFIC FROM A STOP, I RAN INTO A POTHOLE (THE SIZE OF A MODERATE SPEED BUMP), WHICH IN TURN DEPLOYED THE PASSENGER CURTAIN AND SIDE AIRBAGS IN THE JETTA. I WAS NOT GOING MORE THAN 5 - 10 MPH, AND THERE IS NO DAMAGE TO THE CAR OR THE TIRES ASIDE FROM THAT PRODUCED BY THE AIRBAG DEPLOYMENT. (THE DEALERSHIP TRIED TO SAY THAT A BUBBLE, WHICH HAD DEVELOPED ON THE SIDEWALL OF ONE OF THE TIRES, SOME TIME AGO, WAS A RESULT OF THE IMPACT. I INFORMED THEM THAT THIS WAS ONE OF THE REASONS I HAD SCHEDULED A SERVICE APPT. FOR THE FOLLOWING MONDAY, A WEEK PRIOR TO THE ENTIRE AIRBAG INCIDENT) I CONTACTED THE NEAREST DEALER, WHO IN TURN STATED THEY WOULD CONTACT THE REGIONAL MANAGER. THEIR RESPONSE TO THIS WAS THAT "SINCE THE SENSOR INDICATED AN IMPACT, THERE WOULD BE NO ASSISTANCE FROM VW IN THE REPAIR OF THE DAMAGE CAUSED", AND THAT I SHOULD CONTACT MY INSURANCE COMPANY. I THEN CONTACTED THEIR CUSTOMER SERVICE HOTLINE, AND WAS GIVEN THE SAME ANSWER. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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