Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10047493November 24, 2003
ELECTRICAL SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION
EPC WARNING LIGHT CAME ON WHILE DRIVING. WHEN THIS OCCURRED, TAIL LIGHTS AND BRAKE LIGHTS WERE NOT FUNCTIONING. WHEN I ARRIVED AT MY DESTINATION I PARKED MY CAR AS USUAL. WHEN I RETURNED TO MY CAR, IT STARTED, BUT I COULD NOT SHIFT OUT OF PARK. I CALLED THE ROADSIDE ASSISTANCE NUMBER. THEY INSTRUCTED ME TO HIT THE BRAKE WITH MY FOOT AS HARD AS POSSIBLE. THIS ALLOWED ME TO SHIFT OUT OF PARK. THEY ALSO SUGGESTED THAT I TAKE MY CAR TO THE DEALER AS SOON AS POSSIBLE FOR SERVICE. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10048591November 24, 2003
ELECTRICAL SYSTEM
THE VEHICLE EXPERIENCED ELECTRICAL PROBLEMS, ESPECIALLY WITH THE BRAKE SENSOR SWITCH. PROVIDE FURTHER DETAILS........................*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10042393November 24, 2003
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
THE POWER WINDOW CONTROLS STOPPED FUNCTIONING AND CAUSED ALL FOUR WINDOWS NOT TO GO DOWN, THEREFORE THE DOORS HAD TO BE MANUALLY LOCKED. THE DEALER FOUND THAT THE COMFORT CONTROL CENTER MODULE HAD TO BE REPLACED. VOLKSWAGEN AGREED TO PAY HALF THE REPAIR COST. *AK NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10048248November 19, 2003
ENGINE AND ENGINE COOLING
WHILE DRIVING AT ANY SPEED VEHICLE LOST POWER AND STALLED. DEALER REPLACED THE INTAKE AIR FILTER WHICH WAS CLOGGED AT CONSUMER'S EXPENSES OF $ 1,892.94. *AK THE CONSUMER WAS INFORMED THAT THE PROBLEM WAS DUE TO THE THROTTLE BODY AND THE INTAKE HAD CARBON BUILD UP. THE INTAKE AND EGR WERE CLEANED AND THE AIR MASS METER WAS REPLACED . THE AIR METER WAS DEFECTIVE. AFTER THE REPAIRS, THE CONSUMER NOTICED THAT THE ENGINE WOULD CONTINUE TO COME ON. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10044632November 18, 2003
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
WITHIN 30 SECONDS OF STARTING VEHICLE AND TURNING ON THE SEAT WARMER CONSUMER SMELLED SMOKE, AND FELT A BURNING SENSATION ON THE LEGS. DRIVER'S SIDE SEAT HEAT COIL BURNED OUT THROUGH THE SEATS UPHOLSTERY. CONSUMER TURNED SEAT WARMER OFF BEFORE BURN INJURIES WERE SUSTAINED.*AK *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047075November 17, 2003
SERVICE BRAKES, HYDRAULIC
WHILE DRIVING IN HEAVY MA TRAFFIC THE FRONT BREAKS OF MY 2003 JETTA TDI LOCKED UP. I HAD TO PULL OVER AND IT TOOK ME 30 MINUTES TO GET THE BRAKES TO RELEASE. I TOOK THE CAR TO THE DEALERSHIP AND THEY REFUSED TO FIX THE PROBLEM BECAUSE THEY COULD NOT DUPLICATE IT. THEY HAVE HAD MY CAR FOR 11 DAYS AND THEY STILL REFUSE TO REPAIR THE CAR. VW CUSTOMER SUPPORT IS ALSO BEING UNHELPFUL. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047032November 17, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
RECENTLY, MY ABS WARNING LIGHT CAME ON. UPON DIAGNOSTIC EVALUATION BY VOLKSWAGEN (VW), I WAS TOLD THAT ABS CONTROL UNIT WAS FAULTY AND NEEDED REPLACEMENT. WHEN I INFORMED THEM THAT I HAD RESEARCHED THIS AND DISCOVERED THAT THERE WAS A NATIONAL RECALL ON THE '01 JETTA ABS CONTROL UNIT, I WAS TOLD THAT THIS WAS TRUE, BUT IN FACT MY PARTICULAR UNIT, AS DISCERNED BY THEIR DIAGNOSTIC EVALUATION, DID NOT QUALIFY FOR RECALL. I WAS OFFERED A 50/50 SPLIT ON PARTS AND LABOR BY THE DEALERSHIP B/C THE CAR IS ONLY SEVERAL MONTHS OUT OF THE WARRANTY PERIOD. OF COURSE, AFTER TURNING BLUE IN THE FACE TRYING TO EXPLAIN MY DILEMMA TO THE VW CUSTOMER RELATIONS DEPT (THAT'S A REAL JOKE; THEY DID NOTHING FOR ME), I WAS LEFT W/NO CHOICE BUT TO ACCEPT THEIR OFFER, AS THIS WAS A SAFETY ISSUE AND NEEDED TO BE ADDRESSED. CLEARLY, MY PARTICULAR UNIT SHOULD HAVE BEEN ON THE RECALL LIST B/C IT WAS FAULTY AND REARED IT'S UGLY HEAD ONLY 3.5 MONTHS OUTSIDE OF THE WARRANTY PERIOD. IT'S A REAL SHAME THAT VW IS MORE CONCERNED W/TAKING A CUSTOMER FOR ALL HE/SHE IS WORTH ONE TIME AROUND W/OUT ANY REGARD TO MAINTAINING TRUE CUSTOMER RELATIONS FOR THE LONG RUN. THE ONLY SATISFACTION I COULD HAVE AT THIS POINT WOULD BE A FULL REFUND ON THE LABOR/PARTS CHARGES FOR THIS REPAIR. TAKING RESPONSIBILITY FOR THIS PROBLEM, AND ACKNOWLEDGING THE UNDOUBTEDLY MYRIAD OTHER CUSTOMERS AFFECTED WHO ALSO DID NOT "QUALIFY" FOR RECALL, SHOULD BE VW'S STANCE. CORPORATIONS IN THIS COUNTRY HAVE RUN AMOK AND THE CONSUMER IS PAYING-$25000 IN MY CASE, AND A HOST OF PROBLEMS RANGING FROM PAINT ISSUES TO THE CURRENT ISSUE. THIS WAS MY FIRST NEW CAR AND I WAS VERY EXCITED ABOUT PURCHASING IT. VW HAS LEFT ME FEELING VIOLATED AND PLAYED FOR A FOOL. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047803November 12, 2003
AIR BAGS:SIDE/WINDOW
WAS DRIVING 15-20 MPH, WHEN THE VEHICLE RAN OVER A POTHOLE. THE SIDE AIR BAGS DEPLOYED INADVERTENTLY. THE MANUFACTURER AND THE DEALERSHIP WERE CONTACTED. CONSUMER DIDN'T TAKE THE VEHICLE TO DEALERSHIP TO HAVE MECHANIC CHECK. PLEASE PROVIDE FURTHER INFORMATION. *PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10042595November 12, 2003
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
DRIVER'S SIDE HEATED SEAT BECAME EXTREMELY HOT, BURNING THE LEATHER, AND BURNING THROUGH THE CONSUMERS PANTS, SLIGHTLY BURNING CONSUMER'S LEG. DEALER AND THE MANUFACTURER HAVE BEEN NOTIFIED.*AK *PH *NLM
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10046694November 10, 2003
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
THE DRIVER'S SIDE SEAT HEATER OVERHEATED AND BURNT A HOLE THROUGH DRIVER'S PANTS, BUT DIDN'T BURN THE DRIVER'S LEG. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045916November 10, 2003
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
THE SEAT WARMER OF MY 2002 VOLKSWAGON JETTA MALFUNCTIONED AND STARTED A FIRE WITHIN THE SEAT. THERE WAS SMOKE AND A FLAME INSIDE THE SEAT. IT BURNED THE PANTS I WAS WEARING. AND BURNED MY LEG SLIGHTLY.*AK ***WHEN I CALLED THE SERVICE CENTER TO SCHEDULE AN APPOINTMENT TO FIX THIS PROBLEM, THEY SAID "YEAH, THAT'S BEEN HAPPENING, WE'RE CALLING THE CARS 'HOT PANTS'" THEY ALSO TOLD ME THAT THE SEATS ARE ON BACK ORDER, AND THAT THEY HAVE HAD A CAR THERE FOR OVER A WEEK THAT HAD THE SAME PROBLEM.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10046560November 7, 2003
AIR BAGS:SIDE/WINDOW, AIR BAGS
THE CONSUMER'S DAUGHTER WAS DRIVING 55 MPH AND WITHOUT ANY WARNING THE CURTAIN/ SIDE AIR BAG DEPLOYED. THE SAME DAY VEHICLE WAS PARKED DRIVER'S AIR BAG DEPLOYED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045711November 7, 2003
ENGINE AND ENGINE COOLING
THE CHECK ENGINE LIGHT AND THE DRIVER ASSISTED LIGHT CAME ON AND REMAINED ON IN MY CAR. ON MY WAY TO THE DEALERSHIP TO HAVE THE CAR LOOKED AT, THR CAR COMPLETELY SHUT DOWN. THE DEALER REPAIR FACILITY RAN THE CAR ON THEIR DIAGNOSTIC COMPUTER AND SAID THERE WERE MULTIPLE FAULTS. I WAS TOLD THAT THE CAR HAD A VACUUM LEAK AND IT WAS ALLEGEDLY FIXED.I WAS ALSO TOLD THAT THE LIGHT MIGHT COME BACK ON BECAUSE OF SOMETHING ELSE. THIS WAS ON THURSDAY, NOVEMBER 6, 2003. WHILE DRIVING TO WORK ON FRIDAY, NOVEMBER 7, 2003, THE ENGINE LIGHT CAME ON AGAIN. THIS FIRST "REPAIR " COST ME $133.60. ON MY WAY HOME I STOPPED AT THE DEALERSHIP AND WAS TOLD IN ESSENCE SOMETHING ELSE MIGHT BE WRONG. SIMPLY PUT, THIS IS A RELATIVELY NEW CAR AND SHOULD NOT HAVE THESE KINDS OF PROBLEMS. THROUGH RESEARCH ON THIS SITE AND OTHERS, I HAVE FOUND OUT THAT THIS SEEMS TO BE A PREVALENT PROBLEM WITH THE VOLKSWAGON JEETA 2001. AS A CONSUMER AND A TAXPAYER, I DEMAND THAT SOMETHING BE DONE. THIS PROBLEM WITH THESE CARS IS DANGEROUS AND COULD LEAD TO A SERIOUS ACCIDENT OR DEATH. I AM ALSO GOING TO WRITE TO VW. HOWEVER, I FEEL THAT THERE SHOULD BE A FULL INVESTIGATION OF THIS MATTER. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045713November 7, 2003
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
ON THE EVENING OF OCTOBER 30, MY 2003 VOLKSWAGEN JETTA VEHICLE DRIVER SEAT AND MY COAT CAUGHT ON FIRE, BEGINNING TO MELT MY PANTS TO MY SKIN. ONCE I REALIZED THE PROBLEM, I MOVED THROUGH TRAFFIC TO FIND A SAFE PLACE TO PARK MY CAR. I TURNED OFF THE SEAT HEATER AND ENGINE HEATER, AND WAITED SOME TIME TO REENTER THE CAR. ON FRIDAY MORNING, I SHOWED A MECHANIC THE PROBLEM AND HE SAID I MUST TAKE THE CAR INTO THE DEALERHSIP IMMEDIATELY. AFTER SEVERAL CALLS TO DICK HANNAH VOLKSWAGEN (DHVW) DEALERSHIP AND VOLKSWAGEN USA, DHVW FIXED THE SEAT HEATER DEFECT AND PROVIDED A CONTACT TO VOLKSWAGEN USA. DHVW PROVIDED MEDIOCORE CUSTOMER SERVICE, LACKED WILLINGNESS TO FULLY DISCUSS THE PROBLEM WITHOUT REPEATED PROMPTS, HAD NO IDEA WHETHER THIS DEFECT HAS BEEN FOUND IN OTHER VOLKSWAGEN VEHICLES AND WOULD NOT PROVIDE ANY COMPENSATION. ULTIMATELY, I AM A VERY UNHAPPY DICK HANNAH VOLKSWAGEN CUSTOMER, WITH A CAR THAT MAKES AFRAID TO DRIVE WITH THE SEAT HEATER FEATURE, NO COMPENSATION FOR MY WINTER COAT AND PANTS, TIME FROM WORK AND STRESS. *LA
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10045590November 6, 2003
TIRES:SIDEWALL
WHILE HOME ON LEAVE, MY SON HAD A FLAT. UPON TAKING THE TIRE OFF, WE DISCOVERED THE INSIDE SEPARATING. ALMOST LIKE A SLIT ON THE INSIDE WALLS. UPON FURTHER INSPECTION, ALL FOUR TIRES WERE THE SAME. WE HAD TO REPLACE ALL FOUR. THESE ARE THE EAGLE RSA, HIGH PERFORMANCE TIRES, WITH LESS THAN 20000 MILES ON THEM. FOUR BLOWOUTS WAITING TO HAPPEN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045622November 6, 2003
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
WHILE DRIVING I SMELLED SOMETHING BURNING. AS I PULLED OVER I FELT I WAS BEING BURNED ON MY UPPER LEFT LEG (REAR END). I GOT OUT AND CHECKED AND MY SEAT HEATING UNIT HAD BURNED THROUGH THE SEAT, THROUGH MY PANTS AND COAT AND BURNED MY SKIN.*AK
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10046630November 5, 2003
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
REQUEST FOR REIMBURSEMENT FOR RECALL REPAIRS THAT WERE PERFORMED ON A 1998 VOLKSWAGEN JETTA.*MR THE MANUFACTURER STATED THEY WOULD ONLY REIMBURSE THE CONSUMER $380.00 DOLLARS. THE CONSUMER STATED A REPRESENTATIVE STATED THE ENTIRE AMOUNT WOULD BE REFUNDED FOR THE GAS TANK AND THE REPLACEMENT TIRE. THE CONSUMER TRAVELING 70 MPH WHEN THE INCIDENT OCCURRED. (FATHER NATHAN DOWNEY ON BEHALF OF HIS DAUGHTER MAURA DOWNEY WHO OWNS THE VEHICLE) *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046392November 5, 2003
AIR BAGS:SIDE/WINDOW
PASSENGER'S SIDE AND CURTAIN AIRBAGS INADVERTENTLY DEPLOYED WHILE MAKING A RIGHT TURN WHILE DRIVING AT 5 MPH.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045481November 5, 2003
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
FRONT PASSENGER WINDOW BROKE. I WAS UNABLE TO PUT MY WINDOW BACK UP WHILE I WAS ON MY WAY TO MY NIGHT JOB. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045532November 5, 2003
STRUCTURE, VISIBILITY:SUN/MOON ROOF ASSEMBLY
2001 VW JETTA WOLFSBURG 40K MILES - WATER LEAKS INTO THE CAR FROM UNDERNEATH THE INSTRUMENT PANEL ON THE PASSENGER SIDE. DEALER STATED THAT IT WAS THE DRAIN CHANNEL FROM THE SUNROOF. WEEK LATER THE PROBLEM REOCCURRED. DEALER STATED THAT THEY HAVE NO IDEA AS TO WHAT IS CAUSING THE PROBLEM. THEY'RE IN PROCESS OF TAKING THE CAR APART. VW CUSTOMER SERVICE IS NOT BEING HELPFUL AT ALL. I'VE SEEN AT LEAST TWO COMMENTS ON THE WEB ABOUT SIMILAR PROBLEM, BUT THE DEALER AND THE VW CUSTOMER SERVICE CLAIMS THAT THEY HAVE NEVER SEEN THIS PROBLEM BEFORE. ANY ADVISE BEFORE MY CAR GETS TOTALLY DISASSEMBLED? NOT TO MENTION WATER DAMAGE TO THE CARPETING...*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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