Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11761930September 3, 2026
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING
This update is for ODI #11761839. I am submitting new diagnostic evidence confirming that the ACC/Travel Assist safety defect in my 2025 Volkswagen Jetta continues to occur and existed long before any accident or windshield replacement. On August 18, 2026, a certified ADAS technician performed a full diagnostic scan and documented U112300 Databus errors and C12B3FD temporary camera view limitation. During the test drive, the technician successfully reproduced the Travel Assist failure (“Travel Assist not available”). The technician also wrote: “Owner is having issues with the ACC intermittingly since pick up. He took it to the dealer, but they were not able to find any faults.” This shows the defect existed from initial delivery and is not accident‑related. The technician also identified NHTSA TSB MC‑11007395‑0001 (48‑23‑01), which may apply to 2025 models and describes potential hardware or software deviation in the steering wheel hands‑on detection system. After windshield replacement and both static and dynamic ADAS calibrations, a second diagnostic scan on September 1, 2026 showed the defect persists. The ACC module still reports U112300 Databus errors. Additional communication faults were found in the instrument cluster (U111000), gateway module (B184C00, U17A000), and electronic central electric module. The front camera also reported an internal malfunction (B200FF0) despite successful calibration. These results demonstrate that the issue is caused by internal electronic/communication failures, not the windshield or calibration. The ACC/Travel Assist system continues to fail during normal and highway driving, creating an ongoing safety risk due to sudden disengagement. I request that this evidence be added to my existing complaint and that NHTSA continue its investigation into this unresolved safety defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11761522September 2, 2026
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Mid June 2026 infotainment update was over the air software update. Update caused infotainment failures: looping screen resets, unable to play audio, disruption to screen during safety features such as back up cam, unable to accomplish directions, CarPlay no longer consistent feature. None of these listed problems were present before over the air software update.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11761256September 1, 2026
POWER TRAIN, ELECTRICAL SYSTEM
My 2024 Volkswagen Jetta experienced a transmission control module (TCM) failure. The vehicle began having transmission problems and became essentially undriveable. It would not operate/shift normally and required repair. The Volkswagen dealer diagnosed the problem as a failed transmission control module and advised that the TCM needs to be replaced. The required TCM has now been on nationwide backorder for approximately five weeks, leaving the vehicle unable to be repaired and driven normally. I am concerned this is a safety issue because a failure of the transmission control module can cause a driver to lose the ability to properly shift or operate the vehicle. I am also concerned that the lengthy nationwide backorder may indicate that this component is failing in multiple vehicles. I am submitting this complaint so NHTSA has a record of the TCM failure and can determine whether similar failures are occurring in other 2024 Volkswagen Jettas.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11760223August 28, 2026
UNKNOWN OR OTHER
Ignition not turning all the time leading the steering wheel to lock up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11759185August 24, 2026
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Engine light loss of communication between ecm and abs
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11759293August 24, 2026
VISIBILITY/WIPER
Description of Safety Defect The vehicle has experienced significant optical distortion in the driver’s primary line of sight with three separate replacement windshields. The distortion has included noticeable rippling, warping, and a “funhouse” effect that causes straight objects and the surrounding environment to appear distorted when viewed through portions of the windshield directly in front of the driver. Component or system that failed or malfunctioned The affected component is the windshield/front windshield glass, specifically its optical quality in the driver’s field of view. The vehicle has had three windshield replacements, and visual distortion has been present with each replacement. The current windshield is available for inspection upon request. The vehicle is also available for inspection. The concern is not simply cosmetic variation at the edges of the windshield. The distortion occurs in the driver’s normal viewing area and is noticeable during ordinary driving. How was safety put at risk? The distortion affects the driver’s ability to clearly and accurately perceive objects and road features through the windshield. Straight objects can appear wavy, bent, or distorted, and the image can appear to move or change shape as the vehicle or driver’s head moves. Because the distortion is located directly within the driver’s normal line of sight, it can interfere with accurate visual perception while driving and can be distracting. This creates a potential safety risk because the windshield is the primary viewing surface through which the driver observes traffic, road markings, vehicles, pedestrians, and other hazards. The concern is particularly significant because the distortion is present in the driver’s primary field of view rather than being limited to a peripheral area. Has the problem been reproduced or confirmed? Yes. The optical distortion in the current windshield was personally demonstrated to and confirmed by the dealership service ma
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11757675August 18, 2026
VISIBILITY
The contact owns a 2024 Volkswagen Jetta. The contact stated that while driving approximately 70 MPH, there was a loud booming sound coming from the roof of the vehicle. The contact later discovered that the glass sunroof had exploded outward from the roof. At the time of the failure, the sunroof was closed. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was provided. The failure mileage was 13,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11757575August 17, 2026
SERVICE BRAKES
Brakes were replaced in 2025 after dealership said there was manufacturer issues with premature wear on the brakes. Same day brakes were replaced they started making grinding noises again. We called the dealership ship and they said it would stop with in a few days never did. Now a year later the the replacement brakes failed on us.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11756651August 13, 2026
SUSPENSION
Left coil spring suddenly broke while driving at highway speed which could have punctured the tire. This is part of NHTSA 19V188000, however my VIN was not included in VW recall code 42J5.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11756558August 12, 2026
ENGINE
The vehicle is currently experiencing steady coolant loss with no external puddles.My vehicle is at 65,000 miles, placing it just 5,000 miles outside of the 60,000-mile factory powertrain warranty. This specific issue matches the exact symptoms of Volkswagen Technical Service Bulletin #2071245 (Service Action 15-23-01) regarding the premature failure of the factory head gasket.Because this is a well-documented manufacturing defect that VW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11755733August 9, 2026
AIR BAGS, STRUCTURE:BODY
Airbags did not deploy..as per police report
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11755445August 7, 2026
ENGINE, ELECTRICAL SYSTEM
The vehicle says it’s overheating and will go into limp mode it has also been reported that other 2026 Jettas have had the same issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11755224August 6, 2026
ELECTRICAL SYSTEM, ENGINE
Ignition switch off, safely stop the vehicle” or “Starter system faulty” Error was shown on a hot day. The vehicle turned off
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11754994August 5, 2026
SUSPENSION
VW 2019 Jetta R-line had rear coil spring failure (cracked) at 55,000mi. VW did have a NTSB recall on 2019 Jettas, however the VIN was not included. At 107,000mi the rear coil spring on the other side failed (cracked). VW dealer indicated replacements are on back-order and they don't know when they will be available. These failed coil springs put the driver/passengers at risk of loss of steering control. The problem was confirmed by dealer. The component was not inspected by the manufacturer, police or insurance representatives. No warning lamps or messages, etc., dealer identified issue during oil change inspection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11754584August 3, 2026
UNKNOWN OR OTHER
The electronic dashboard does not display critical information like speed, engine RPM, engine warning lights, etc. The electronic dashboard stopped working and remains a black screen with no information about vehicle speed and other important infomation available to the driver. VW has a technical bulletin on this issue. This is a major safety hazard and should be upgraded to a recall. I am afraid to drive the car without knowing the vehicle speed or other missing information normally displayed on the dashboard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11754525August 3, 2026
FORWARD COLLISION AVOIDANCE
The contact owns a 2026 Volkswagen Jetta. The contact stated while driving 70 MPH, the vehicle brakes engaged independently causing the RPM to decrease and after a couple of seconds the vehicle began to work as intended. No warnings light illuminated A dealer was contacted. The vehicle was not taken to a dealer or an independent mechanic for diagnoses. The manufacturer was not notified of the failure. The approximate failure mileage was 300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11754339August 3, 2026
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
I own a Silver 2024 Volkswagen Jetta. My car stopped accelerating while I was driving on the freeway on 7/18/2026 which was a huge safety issue resulting in my car needing to be towed to the dealership because it was not drivable. The warning lights came on after the car stopped accelerating on the freeway. My car needs a ECM replacement which is covered by the Federal Emissions Warranty and I received a call from my Volkswagen representative on the case at Family Volkswagen of Burleson. The representative with Volkswagen told me on 7/25/2026 that the ECM needs to be replaced as they did not think it was safe for them to release the vehicle until this repair has been made and they were waiting for Volkswagen to authorize the repair. The representative later stated that Volkswagen will not authorize the replacement of the ECM and this is a safety concern. The dealership has not completed a repair for this issue and this vehicle does not need to be on the road for the safety of me and others. The dealership have told me I can pick up the vehicle and just bring it back if the safety issues occurs again, I refuse to pick up this car due to the safety issues and concerns. I have contacted the corporate office of Volkswagen and they have not responded to me on why they declined the authorization for this repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11753749July 30, 2026
UNKNOWN OR OTHER
2025 Jetta Sport completely loses acceleration on straightaways and during turns, creating an intersection collision hazard. Severe drivability and safety hazard. It drops power during turns, which exposes me to oncoming traffic. Also when I press the gas, the car does not want to go.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11753433July 29, 2026
ENGINE, POWER TRAIN
Note: (never has any issues before ever as vehicle always maintained and taken directly to vw for maintenance.) /-/———————————————— I was driving: came to a stop: light turned Green proceeded to go through intersection YET VEHICLE. KT NOT MOVE! Put lever into park: turned off car and turned back on : put thr stick BACK INTO DRIVE - NOTHING HAPPENED I GUNNED it BY pushing my foot on the gas VW Jetta ALMOST REDLINED but didnt: was able to get across the interaction as I turned Left . Car sputtered: Car died: CAR CAUGHT FIRE! put fire out with towel: transmission fluid expelled: Car SEIZED ALL MOVEMENT Car would turned on with push start: could put in ALL GEARS BUT WOULD NOT MOVE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11753139July 27, 2026
POWER TRAIN
MIL light came on in November 2025, OBD-II diagnostic trouble code P0613 - TCM processor fault. Volkswagen has had a nationwide backorder on the replacement (part no. 09H-927-158) for MONTHS. Last week, my car randomly went into Park while attempting to pull into my garage. Red transmission fault indicator lit up on dash. "Transmission faulty. Safely stop the vehicle!" Car would not shift into gear. Disconnecting battery terminals for 30 minutes caused the fault to go away. MIL light still on. If I were on the highway this could have caused an accident. I have since been seeing similar reports on websites such as Reddit for 2024 Jettas. Have been told VW has a TSB on this issue, but have yet to see it. This should probably be escalated to a recall/buyback.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volkswagen Jetta