Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11228705July 1, 2019
POWER TRAIN
DSG TRANSMISSION SHIFTING HARD 2-3 AND 3-4 WITH CLANKING YOU CAN FEEL. LURCHING FROM A STOP WHEN LETTING OF THE BRAKE. THIS HAPPENS MOSTLY AT AROUND 50% THROTTLE WHEN ACCELERATING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228849July 1, 2019
UNKNOWN OR OTHER
THE KEY GETS STUCK IN THE IGNITION AND THE CAR CANNOT BE TURNED OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228416June 29, 2019
ENGINE
MY 2014 VW JETTA (86000 MILES) WAS PARKED. I TRIED TO TURN IT ON; IT WOULD CRANK BUT WOULDN'T START. GOT IT TOWED TO THE VW DEALERSHIP WHERE THEY TOLD ME THE TIMING BELT AND TENSIONER HAD TO BE REPLACED. THE OPENED THE ENGINE TO INSPECT FOR FURTHER DAMAGE AND FOUND SEVERAL BENT VALVES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222950June 27, 2019
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
OUT OF NOWHERE THE EPC LIGHT AND MIL LIGHTS CAME ON THE CAR LOST POWER AND THE ENGINE WAS RUMBLING. VERY SCARY WHILE DRIVING ON THE HIGHWAY. TOOK IT TO THE DEALER. IGNITION COIL AND SPARK PLUG WIRES HAS TO BE REPLACED. COST ME OVER $900. A DAY LATER, I SEE THAT THIS SAME PROBLEM WAS A RECALL ON JETTAS IN THE PAST. I AM OUT OF POCKET $900 AND WAS NEARLY REAR-ENDED ON THE HIGHWAY BECAUSE OF THIS. WHY HASN'T VW CORRECTED THIS PROBLEM? I WANT TO BE REIMBURSED SINCE THIS IS A PROBLEM THAT HAS EXISTED IN JETTAS FOR YEAR!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222727June 26, 2019
ENGINE
THE TIMING CHAIN SYSTEM IN MY 2010 VOLKSWAGEN JETTA WOLFSBURG EDITION FAILED, RENDERING THE CAR IMMOBILE. FORTUNATELY, THE VEHICLE WAS IN A PARKING LOT, AS FAILURE IN A ROAD COULD HAVE CAUSED AN ACCIDENT. BASED ON READINGS, THIS HAS HAPPENED TO MULTIPLE CARS WITH THE SAME ENGINE AND HAS RESULTED IN A CLASS ACTION LAWSUIT AGAINST VOLKSWAGEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222588June 25, 2019
SERVICE BRAKES
ABS CONTROL UNIT FAILURE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222049June 24, 2019
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 30 MPH, THE FRONT DRIVER'S DOOR OPENED INDEPENDENTLY. THE CONTACT MENTIONED THAT THE LATCH FAILED AND THE DOOR COULD NOT BE CLOSED. THE VEHICLE WAS TAKEN TO DORSCHEL VOLKSWAGEN (3817 W HENRIETTA RD, ROCHESTER, NY 14623, (800) 768-6026) WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH NEEDED TO BE REPLACED. IN ORDER FOR THE DOOR LATCH TO BE REPLACED, THE DOOR PANEL NEEDED TO BE DETACHED. THE VEHICLE WAS REPAIRED; HOWEVER, TWO YEARS LATER, THE FRONT PASSENGER DOOR FAILED TO CLOSE. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE THE SAME DIAGNOSIS WAS PROVIDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222265June 24, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2016 VOLKSWAGEN JETTA. THE CONTACT STATED THAT ALL THE SENSORS ON THE VEHICLE FAILED, AND THE INDICATORS FOR THE TURN SIGNALS, BRAKES, AND DOORS FAILED TO ILLUMINATE ON THE INSTRUMENT PANEL. ALSO, THE VEHICLE FAILED TO START AND THE BACKUP CAMERA FAILED TO FUNCTION. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222337June 24, 2019
STEERING, UNKNOWN OR OTHER
KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221617June 21, 2019
SUSPENSION, UNKNOWN OR OTHER
DELAYED AIR CONDITIONING; IT TAKES 5-10 MINUTES FOR AC TO BLOW HOT AIR. I CHECKED ON FORUMS & YOUTUBE AND SO MANY OTHER OWNERS COMPLAIN ABOUT THE SAME ISSUE FOR JETTA, GOLF, AND GTI. THE SUSPENSION MAKES SQUEAKING NOISE GOING OVER A BUMP ONLY WHEN THE WEATHER IS FREEZING COLD. AGAIN, MANY OWNERS COMPLAIN ABOUT THE SAME ISSUE AND EVEN HAVE VIDEOS ON YOUTUBE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221718June 21, 2019
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2019 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE RANDOMLY STALLED WITHOUT WARNING. COOK VOLKSWAGEN (2110 BELAIR RD, FALLSTON, MD 21047, (410) 401-8684) AND THE MANUFACTURER WERE CONTACTED AND INDICATED THAT THIS WAS A KNOWN ISSUE, BUT THERE WAS NO REMEDY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS TO BUY BACK THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221519June 20, 2019
STEERING
IGNITION WILL NOT TURN OFF CAR STAYS STARTED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221569June 20, 2019
POWER TRAIN
I PURCHASED A NEW JETTA 2019 ON 05.31.2019 AND STARTED NOTICING A TRANSMISSION NOISE (SCRAPING OR SCRATCHING NOISE WHEN SHIFTING GEARS AT LOW SPEED) SOON AFTER. FIRST APPT TO DEALER ON 06.13.19 AND THEY KEPT THE VEHICLE FOR 4 DAYS. ON 06.17.19 SERVICE MANAGER TOLD ME THAT VEHICLE'S NOISE IS NORMAL. I MADE AN APPT AND ANOTHER DEALER FOR 06.19.19 (TODAY). DEALER ACKNOWLEDGE SOUND HOWEVER THEY ARE UNABLE TO COVER TRANSMISSION NOISE BECAUSE VW USA ISSUED "TECHNICAL SERVICE BULLETIN / TECH TIP" ON 04.18.19 (TRANSACTION NO. 205788/4) RECOMMENDING "NO FURTHER REPAIRS". NOW CUSTOMERS ARE LEFT TO DEAL WITH ABNORMAL TRANSMISSION SOUNDS WHEN DRIVING AND UNABLE TO FIX THEM UNDER WARRANTY. KEEPING IN MIND THAT I PURCHASE THIS VEHICLE BECAUSE OF THE 7 YEAR / 72K MILES WARRANTY. I CAN HONESTLY SHARE WITH YOU THAT THIS HAS BEEN THE WORSE PURCHASE I'VE MADE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221118June 19, 2019
ELECTRICAL SYSTEM, POWER TRAIN
I DROVE HOME FROM WORK AND THE CAR WAS PERFECTLY FINE. I PULLED INTO MY GARAGE PARKED AND TURNED THE CAR OFF. THE NEXT MORNING I GOT INTO MY CAR TO GO TO WORK. I STARTED THE VEHICLE AND PUT IT IN REVERSE AND THE VEHICLE DID NOT MOVE AFTER I LET OFF THE BRAKE. SO I SHIFTED THE CAR BACK INTO PARK AND AS SOON AS I LET OFF THE BRAKE THE VEHICLE VIOLENTLY JERKED FORWARD AND THEN THE ENTIRE CAR AND ELECTRICAL SYSTEM SHUT OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221192June 19, 2019
POWER TRAIN
WHEN DRIVING BETWEEN 25 AND 40 MPH WITH THE ACCELERATOR PEDAL LIGHTLY PRESSED THE CAR WILL MAKE A RUMBLING/GRINDING SOUND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221227June 19, 2019
UNKNOWN OR OTHER
KEY WILL NOT COME OUT OF THE IGNITION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220804June 18, 2019
UNKNOWN OR OTHER
CAR WON'T SHUT OFF AND KEYS ARE STUCK IN THE IGNITION. CAR IS IN PARK, I TRY WIGGLING IT AND TURNING THE WHEEL BUT NOTHING WORKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220852June 18, 2019
ELECTRICAL SYSTEM, ENGINE
MY DAUGHTER IS DRIVING A 2009 VW JETTA THAT IS NOT FIT FOR THE ROAD,THE DEALERSHIP SAYS IT ISN'T THERE PROBLEM,BERLIN CITY HONDA, AND THAT THEY DON'T WORK ON THEM,AND THE EXTENDED WARRANTY DOESN'T COVER IT, AS THE LIGHT TURNS GREEN SHE STEPS ON THE GAS,AND NO POWER AND THE STEERING WHEEL LOCKS,SHE IS IN HEAVY TRAFFIC AND IN A PANIC, SHE PULLS THE KEY,PUTS IT BACK IN AND THE CAR STARTS AGAIN,NOW IT KEEPS HAPPENING AND BERLIN CITY SAYS THEY CAN'T HELP HER? IS THIS A RECALL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220537June 17, 2019
UNKNOWN OR OTHER
IGNITION LOCK, I CANNOT NOT TURN THE KEY TO TURN ON THE CAR. IT WAS WORKING AND ONCE I PARKED THE CAR, I CAME BACK TO THE CAR AND THE KEY WILL NOT TURN AT ALL. I TRIED TURNING THE WHEEL AND JIGGLING THE KEY LOCK AND IT STILL WON'T BUDGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220719June 17, 2019
ENGINE, STEERING, UNKNOWN OR OTHER
KEY GETS STUCK IN IGNITION. CAN NOT REMOVE IT. MY CAR WAS ON IDLE FOR 2 HOURS AND 30 MINUTES. NO ONE WAS ABLE TO REMOVE MY KEY. I DROVE IT TO SEVERAL MECHANIC SHOPS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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