Volkswagen ID.4 Complaints

991 consumer complaints on file.

#11533717July 21, 2023
ELECTRICAL SYSTEM
The contact owns a 2021 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 23V040000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533122July 18, 2023
STEERING, LANE DEPARTURE: ASSIST
I was driving the freeway and suddenly I lost control of the steering wheel for a few seconds. My car suddenly went left & right by itself & I could not control it. I didn't turn on the lane assistance mode. It was terrifying since I drove the freeway all the time & had never happened. This could be very dangerous when the freeway is busy. I would have been hitting another cars. I heard many people reported the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532969July 18, 2023
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The contact owns a 2023 Volkswagen ID.4. The contact stated that the vehicle was taken to a dealer after hearing that there was a defect with doors. The vehicle was taken to the dealer to be repaired. The contact stated that on several occasions, the front passenger’s side door inadvertently unlocked and opened while driving at slow speeds. The vehicle was then taken to Colonial Volkswagen of Westborough (89 Turnpike Rd, Westborough, MA 01581) however, the contact was unable to schedule an appointment to repair the vehicle. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 2,700. The dealer in Massachusetts ran a diagnostic and stated the contact needs a new door handle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532959July 18, 2023
ELECTRICAL SYSTEM
Screen (both steering wheel and bigger screen to the right) go blank intermittently without any data being displayed (computer resetting itself excessively).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532944July 18, 2023
ELECTRICAL SYSTEM, STRUCTURE, ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
The contact owns a 2021 Volkswagen ID.4. The contact received notifications of NHTSA Campaign Numbers: 23V040000 (Electrical System) and 23V312000 (Structure) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving 40 MPH, the low coolant and the electrical system warning lights illuminated. The contact stated that the vehicle decelerated to 5 MPH. The contact was able to park on the side of the roadway. The vehicle was not drivable. The contact towed the vehicle to the local dealer: Napleton's Volkswagen of Orlando (12700 E Colonial Dr, Orlando, FL 32826:(855) 843-6461), where it was diagnosed with needing the radiator to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 30,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531781July 12, 2023
TIRES
The contact owns a 2021 Volkswagen ID4 equip with Bridgestone Alenza tires size 255/55/R19 DOT 2761004ES. The contact stated that while driving approximately 65 MPH the rear passenger side tire suddenly experienced a blowout. Upon inspection the tires sidewall had separated from the tire. The cause of the failure was not determined. The manufacturer and local dealer were not notified. The failure mileage was 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531767July 12, 2023
TIRES
The contact owns a 2021 Volkswagen ID.4 equipped with Bridgestone Tires, Tire Line: Alenza, Tire Size: 235/55/R19, DOT Number: 2761004ES. The contact stated that while driving approximately 40 MPH, the contact experienced a front driver’s side tire blowout. Upon inspection, the sidewall of the tire had separated. The cause of the failure was not yet determined. The manufacturer and local dealer were not notified of the failure. The failure mileage was 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531677July 11, 2023
UNKNOWN OR OTHER
On July 3, 2021 -- we dropped the car off (an appointment we did in May 2023) to fix a safety software issue. The car did not have any warning lamps. We brought the car running, after a week they told us the car no longer is working and that the part is backordered until further notice (probably has no repair). We were not given a loaner and the other alternatives included taking money from our pockets. This is our only car and we commute. We are stuck. They left us with no car for something that we did not cause and are not willing to stop the car payments either.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531328July 10, 2023
UNKNOWN OR OTHER
The multiple recalls for this vehicle are not being completed in a timely manner. I have been trying to get the recall repairs completed for months without success. (Trying sense April) I am on a waiting list but the dealership has no idea when they can repair the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530004July 2, 2023
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
While driving my 2022 Volkswagen ID4 about 1 and 1/2 hours into our trip, I had multiple system errors come up on the "heads up" display. "Electrical system not working correctly." The car suddenly lost systems including speedometer, parking brake, steering, etc. I was able to pull off the highway with some difficulty since the steering and braking were effected. I was unable to turn off the car and the doors locked so that the key fob was not functioning. we used the key to pop open the cover on the door and unlock the door manually. we had the car towed to a dealership for diagnostic. However, the dealership was closed as it was Saturday night and it's also closed on Sunday. I'll find out tomorrow more information about what they can do. This same exact problem happened last year. I had the car towed to a dealership and then the dealership did a software update and it seemed to be fixed. I believe that this is a serious safety issue and needs to be remedied.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529805June 30, 2023
ELECTRICAL SYSTEM
The contact owns a 2021 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 23V040000 (Electrical System) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 9,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529786June 30, 2023
ELECTRICAL SYSTEM, ENGINE, FORWARD COLLISION AVOIDANCE: WARNINGS
1. FRONT COLLISION WARNING SENSOR DOES NOT APPEAR TO BE WORKING. THE FRONT SENSOR DOES NOT DETECT ANYTHING IN THE FRONT WHILE IN DRIVING MODE. COULD BE A SOFTWARE OR SENSOR ISSUE. NEEDS TO BE CHECKED OUT. 2. WHEN COMING TO A COMPLETE STOP, USUALLY ON THE STOP SIGN OR RED LIGHT. SOMETIMES THE VEHICLE AUTOMATICALLY SWITCHES OFF OR GOES TO THE PARK MODE. IN ORDER TO SWITCH ON THE VEHICLE, I NEED TO STEP OUT OF THE VEHICLE, LOCK THE DOORS, THEN UNLOCK THE DOORS, THEN I CAN RESTART THE VEHICLE. TO DRIVE. LOOKS LIKE THERE MUST BE A SOFTWARE ISSUE. NEEDS TO BE CHECKED FOR THE SAFETY AND CONVINCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529726June 30, 2023
AIR BAGS
Airbag light is "on" and dealership stated that a driver seat sensor is not working. I assume this turns off the airbags. This puts the occupants at safety risk. This occurred approximately one week after I purchased the vehicle. I purchased the vehicle on April 17th, 2023. I took the vehicle to the dealership for repair and this safety critical part has been on order for 3-months. The dealership has prioritized the part but it is still on back order with no ETA from VW. VW should stop production at the factory and take a factory safety critical part for this vehicle that is under warranty. I contacted VW Customer Care and the dealership multiple times. No escalation has occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529698June 30, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
I have never been in an accident in my entire life, never got pulled over by a cop, and have only ever driven one car prior to the vw. I always have my car in “B” mode. During the crash on 4/02 I was going about 40 to 35 mph coming off the highway tried to slow down more to 25 to go on the roundabout but it wouldn’t, I had the brake collision assistance on, but unfortunately it did not assist me in trying to stop, even when I pressed down on the brake pedal completely. When I tried to turn the steering wheel, that had locked and I was unable to avoid hitting the sign and curb and going over the cement median which cause both my left tires to go flat. I got a call from the Volkswagen SOS and at that time the person was talking to me, I had to maneuver my car off the cement median to move it to a safer road as I was in the middle of a dangerous place and it needed to be towed. The road I had the incident on is the one I take to work every day and I have never had an issue. There was no issues with the weather on that day ether. I have only driven this car 703 miles.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11529227June 27, 2023
ELECTRICAL SYSTEM:PROPULSION SYSTEM:CHARGING:CABLE/CORD:ACCESSORY
The contact owns a 2023 Volkswagen ID. 4. The contact stated while the vehicle was charging at a Volkswagen charger center, the charging port that attach to the vehicle caught on fire causing the vehicle to burn. No one was injured. The fire department was able to extinguish the fire. A police report was filed. The vehicle was towed to a tow lot. The manufacturer was notified of the failure, and a case was filed. The failure mileage was 2,494.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11529134June 27, 2023
ELECTRICAL SYSTEM, SERVICE BRAKES, VEHICLE SPEED CONTROL
On April 22nd the car was in an accident when it struck the rear of another car at a red traffic light. I had stopped at the light with car in “B” drive mode and the brake on Auto Hold. I was stopped at the light roughly 2 minutes with my right foot on neither pedal. The car was in Auto Hold brake mode as I recollect the Auto Hold indicator being illuminated. The car remained stationary during that period until it moved forward without any action from myself. I am convinced I did not hit the gas pedal. There was damage to both my car and the car in front. There had been no change of the traffic light light nor had the car in front moved when this occurred. I had not experienced this issue in my limited driving before the accident (1700 miles) or subsequent to the accident. I contacted the Volkswagen dealer following the accident and dropped the car off for them to investigate. They advised me to open a case with Volkswagen of America to get their involvement which I immediately did. Volkswagen CARE assigned a regional case manager. The dealer service department performed a 3 mile test drive and could not reproduce the problem. Volkswagen of America did not investigate the accident relying on the dealer service department to use the on-board diagnostics to read fault codes. They found two fault codes that required the replacement of the ICAS1 module (the vehicles primary computer) and the driver door handle – the latter was not related to the current recall on the vehicle. These were manufacturing defects and they stated were not the cause of the accident. I find it concerning that Volkswagen of America did not investigate the accident for product issues nor did they explain (when asked) why a faulty major component that controls the operation of the car could not be the cause of the accident.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11527690June 19, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
After using adaptive cruise control, driver pulled into a spot to pick up a pizza. Car was parked then lurched forward without pedal input, jumping over parking parking block and then crashed through front window of a store. Took out retaining wall and came to a stop at the back wall. Thankfully no one was injured. Police report was filed and manufacturer was alerted who interrogated the vehicle but claimed nothing found to be wrong. Vehicle was totaled and damages were paid. A number of other similar incidents have been reported with this vehicle so we felt it necessary to alert.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11527657June 19, 2023
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
The actuator on the charging port cover broke. I tired to get it fixed under warranty, but it has been two months and the part is still backordered from Germany. The charging port will not stay closed, so when it rains, water is getting into the charging connection and it is discolored, cannot tell if it is rust. I am concerned about plugging the high voltage plug in to the wet connector. I try to dry it, but it still seems wet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527412June 16, 2023
POWER TRAIN, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
After charging our EV vehicle, an error regarding an electrical system fault displayed on the dash. However, it was very brief and was no longer displayed after a few seconds, leaving only a triangle with an exclamation point illuminated on the dash. Unaware that propulsion power was limited, we proceeded to drive the vehicle, however while making a left turn across oncoming traffic, we realized that the ID4 was limited to around 10-20 percent of normal propulsion, even with the gas pedal to the floor. This nearly caused an accident due to nearly not being able to clear traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527175June 15, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, UNKNOWN OR OTHER
* After parking on a hill (with the car facing uphill) and putting the car in Park, as my wife was gathering her things to exit the car, the car suddenly released from Park and lurched backward, rolling into the parked car behind it. This caused a dent on the back of the ID4, fortunately no damage to the other car. And especially fortunate that no people were hurt. * We called the dealership and also opened a case with VW corporate. Both were very responsive. After a week of running tests, they returned the car to us because they couldn't reproduce the issue and didn't find any error codes through their diagnostics * While driving the car myself, I experienced the issue again in a different context -- I was pulling out of a parking lot, on a downramp waiting to enter the street. As I lifted my foot from the brake preparing to drive into the street, the car lurched backward, up the downramp. Fortunately there was no car behind me and no pedestrians walking by. We reported this to the dealership and VW. They immediately took the car in again and kept it another week. Ultimately one of the techs at the dealership did experience the issue. We have a written report from the dealership that says, "Verified customer concern. Vehicle slightly rolled back before moving forward." (report uploaded) However, neither the dealership nor VW could trace this to an "error code" or a root cause. With confirmation of the issue from the dealer, I formally asked VW to cover the costs of the repair. VW said they would not, because there was no "error code" that pointed to a manufacturing fault. I argued that if we have confirmation that the car is doing something it shouldn't be doing, the fact that VW doesn't know why doesn't mean it's not their responsibility. The car is still potentially very unsafe. * We repaired the car at our expense (invoice uploaded) but I would still like VW to take responsibility for the cost and also ensure the car is safe for us and for others
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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