Volkswagen CC Complaints

983 consumer complaints on file.

#11074397February 22, 2018
UNKNOWN OR OTHER
WE PURCHASED THE CC IN APRIL OF 2016, AND WE HAVE HAD TO TAKE THE CAR IN TWICE FOR THE CLOCK SPRING WHICH IN LOCATED IN THE STEERING WHEEL THIS CAUSIES THE HORN TO MALFUNCTION AND NOT WORK. I'M NOT SURE WHAT HAPPENED WHEN THIS OCCURRED THE FIRST TIME BUT THE SECOND TIME THIS OCCURRED I WAS LEAVING HOME AND STARTED THE VEHICLE AND WHEN I TURNED THE WHEEL IT MADE A WEIRD NOISE(I WAS BACKING OUT OF THE GARAGE) I KNEW IMMEDIATELY WHAT WAS WRONG BECAUSE THIS HAPPENED PREVIOUS AND I CHECKED THE HORN AND IT WAS NO LONGER WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073995February 21, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
ELECTRICAL POWER TO THE FUEL PUMP CONTROL MODULE. I LOST POWER ON A THE ROAD WHILE IN MOTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073882February 20, 2018
FUEL/PROPULSION SYSTEM
NHTSA RECALL NUMBER 17V509 WAS ISSUED 8/16/2017. THIS VW RECALL IS ABOUT A FUEL PUMP FAILURE. SO FAR THE FUEL PUMP IS OK, BUT A FAILURE IS POTENTIALLY A BIG SAFETY ISSUE. AS OF 2/20/2018, VW DOES NOT HAVE A DATE WHEN A FIX WILL BE AVAILABLE. I WANT TO TRADE IN THE CC TO BUY AN AUDI, BUT THE AUDI DEALER WON'T TAKE A TRADE-IN SINCE THERE IS AN OUTSTANDING RECALL ON THE CC. WHEN WILL THIS BE FIXED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073923February 20, 2018
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, FUEL/PROPULSION SYSTEM
MY VEHICLE HAS FAILED ON THE HIGHWAY ON TWO OCCASIONS RESULTING IN A LIFE-THREATENING SITUATION. I AM IN POVERTY AND UNABLE TO PURCHASE A NEW VEHICLE TO DRIVE MY DAUGHTER AROUND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073782February 20, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE REMEDY AND PARTS WERE UNAVAILABLE FOR MONTHS. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING FOR MONTHS. THE DEALER (GUNTHER VOLKSWAGEN OF COCONUT CREEK, 4300 SR 7, COCONUT CREEK, FL 33073, (954) 590-3750) REPLACED THE PART WITH THE SAME PART WHILE WAITING FOR THE REMEDY FROM THE MANUFACTURER. THE REPLACEMENT PART FAILED TO FUNCTION. THE VEHICLE WAS TOWED BACK TO THE DEALER AND THE CONTACT WAS UNCERTAIN AS TO WHEN THE VEHICLE WOULD BE REPAIRED. IT WAS UNKNOWN IF THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS UNABLE TO BE SAFELY DRIVEN. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073819February 20, 2018
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN CC. WHILE DRIVING 55 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE FAILED TO ACCELERATE. THE CONTACT STATED THAT THE VEHICLE STALLED AS THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS UNABLE TO RESTART AND WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC WHERE A DIAGNOSTIC TEST WAS NOT PERFORMED DUE TO THE FEES. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT AN UNKNOWN VOLKSWAGEN DEALER IN MACON, GA WAS CONTACTED, BUT THE VEHICLE WAS NOT TAKEN IN FOR DIAGNOSTIC TESTING DUE TO THE COST. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073568February 19, 2018
FUEL/PROPULSION SYSTEM
I HAVE HAD AN ISSUE WITH A GAS SMELL THAT ARISES FROM THE ENGINE COMPARTMENT FOR OVER 4 YEARS-- I WAS ENCOURAGE TO CHANGE MY FUEL PUMP BY VW DEALER-- BUT THAT WAS NOT THE PROBLEM. I WAS ENCOURAGED TO ONLY PUT PREMIUM GRADE A GAS AND FUEL INJECTOR CLEANERS WHICH I DID REPEATEDLY, UNFORTUNATELY THE SMELL WORSENED UNTIL THE DAY I WENT TO REGISTER MY CAR AND I WAS TOLD THAT THERE WAS A VISIBLE FUEL LEAK FROM UNDER THE MANIFOLD AND IT WAS A SLOW DRIP THAT WAS EVAPORATING OFF THE ENGINE HEAD. I WAS TOLD THE CAR COULD COMBUST AT ANY TIME. I WENT TO THE NEARER VW AND THE PROBLEM THAT NO ONE COULD FIGURE OUT FOR YEARS WAS A "FUEL LINE TO HIGH PRESSURE PUMP" $ 399 TOTAL-- I NO LONGER HAVE THIS FUEL SMELL. BUT BASED ON MY RESEARCH THERE ARE THOUSANDS OF VW'S ALL MODELS WITH THE SAME ISSUE .THE FUEL SMELL WAS NOTED THE YEAR AFTER I PURCHASED THE CAR WITH 20,000 MILES AND THE HOSE GAVE OUT AT 70,000 MILES. I BELIEVE THIS IS A REPORTABLE INCIDENT FOR A POSSIBLE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073343February 17, 2018
ENGINE, FUEL/PROPULSION SYSTEM
PURCHASED MY CAR AND WENT TO FILL UP WITH GAS. AFTER FUELING THE CAR WOULD NOT START. AFTER 10 MINUTES THE CAR STARTED SO I DROVE BACK TO THE DEALER. ONLY A 5 MINUTE DRIVE. THE CAR THEN DIED WHILE MOVING AT 40 MPH IN THE MIDDLE OF THE ROAD. THE ENGINE AND BATTERY LIGHT CAME ON. THE DEALER CLEARED THE CODES AND THE CAR DROVE OUT. THEN WAS GETTING GAS AGAIN A WEEK LATER AND THE SAME INCIDENT OCCURRED. WAS IN THE MIDDLE OF THE CITY STREET TURNING AND THE VEHICLE DIED AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073227February 16, 2018
FUEL/PROPULSION SYSTEM
STILL WAITING FOR REPLACEMENT PARTS - NHTSA 17V509
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073137February 15, 2018
FUEL/PROPULSION SYSTEM
VOLKSWAGEN GROUP OF AMERICA, INC. MODEL: CC DATE REPORT RECEIVED BY NHTSA: 8/16/2017 COMPONENT: FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP NHTSA CAMPAIGN ID NO: 17V509000 SUMMARY: VOLKSWAGEN GROUP OF AMERICA, INC. (VOLKSWAGEN) IS RECALLING CERTAIN 2009-2016 VOLKSWAGEN CC, 2006-2010 PASSAT AND PASSAT WAGON VEHICLES. INTERRUPTION OF ELECTRICAL POWER TO THE FUEL PUMP CONTROL MODULE MAY CAUSE THE FUEL PUMP TO FAIL. CONSEQUENCES:IF THE FUEL PUMP FAILS, THE ENGINE WILL STALL, INCREASING THE RISK OF A CRASH. REMEDY:VOLKSWAGEN WILL NOTIFY OWNERS, AND DEALERS WILL REPLACE THE FUEL PUMP CONTROL MODULE, FREE OF CHARGE. REMEDY PARTS ARE CURRENTLY UNAVAILABLE. INTERIM NOTICES INFORMING OWNERS OF THE SAFETY RISK WERE MAILED ON OCTOBER 13, 2017. OWNERS WILL RECEIVE A SECOND NOTICE WHEN REMEDY PARTS BECOME AVAILABLE. OWNERS MAY CONTACT VOLKSWAGEN CUSTOMER SERVICE AT 1-800-893-5298. VOLKSWAGEN'S NUMBER FOR THIS RECALL IS 20AE. NOTES:OWNERS MAY ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY 1-800-424-9153), OR GO TO WWW.SAFERCAR.GOV.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072933February 14, 2018
ENGINE
OUT OF NO WHERE MY VEHICLE BUCKED AND LOST POWER. I WAS ABLE TO PULL OVER AND THE ENGINE FAILED TO START. THE VEHICLE WAS TOWED TO MY LOCAL VW DEALERSHIP AND DIAGNOSED AS A FAULTY TIMING CHAIN TENSIONER. THE REPAIR WOULD COST ABOUT $6500. UPON MY RESEARCH, I DISCOVERED THAT THIS IS A PRETTY COMMON ISSUE AMONG THE 2008-2013 TSI 2.0T ENGINES. OVER THE YEARS, DEALERSHIPS HAD BEEN MADE AWARE OF THE ISSUE THROUGH TECHNICAL SERVICE BULLETINS. VW HAD FAILED TO LET THE CUSTOMER KNOW ABOUT IT OR ISSUE A RECALL AND NOW I AM STUCK WITH A VEHICLE THAT DOESN'T RUN AND CAN'T AFFORD TO PAY THE OUTRAGEOUS AMOUNT TO GET IT FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072757February 13, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN CC. THE CONTACT WAS AWARE OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART AND THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE DEALER (BERGE VOLKSWAGEN, 385 W BASELINE RD, MESA, AZ 85210) SUPPLIED THE CONTACT WITH THE CONTROL MODULE TO GO OVER THE TOP OF THE FUEL PUMP. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 77,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11067339February 6, 2018
AIR BAGS
TAKATA RECALL. ALL LOCAL DEALERSHIPS SAY (AS THEY HAVE SAID SINCE JUNE OF 2013) THAT THERE IS NO FIX AVAILABLE YET. I HAVE OWNED THE CAR SINCE 2013 AND 5 YEARS LATER THERE IS STILL NO FIX AND I DO NOT WANT TO DIE IF AND WHEN THE AIRBAGS EXPLODE AND SHOOT SHRAPNEL INTO MY EYES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11067061February 5, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN CC. WHILE DRIVING APPROXIMATELY 40 MPH, THE AIR BAG WARNING INDICATOR ILLUMINATED AND THE SERVICE AIR BAGS APPEARED ON THE INSTRUMENT PANEL. THE CONTACT ALSO STATED THAT THE VEHICLE WAS REPAIRED PER AN UNKNOWN AIR BAGS RECALL ON NOVEMBER 15, 2017 BY PETE MOORE IMPORTS VOLKSWAGEN IN PENSACOLA, FLORIDA. THE MANUFACTURER WAS NOTIFIED OF THE RECURRENCE. THE VEHICLE WAS NOT REPAIRED AGAIN. THE APPROXIMATE FAILURE MILEAGE WAS 91,227.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066687February 2, 2018
FUEL/PROPULSION SYSTEM
NHTSA RECALL NUMBER: 17V509. MANUFACTURER RECALL NUMBER: 20AE. FUEL PUMP CONTROL MODULE. I HEARD ABOUT THE RECALL IN AUGUST OF 2017 AND A LETTER WAS MAILED TO ME OCTOBER 2017 ABOUT THE RECALL. IT HAS BEEN ALMOST FOUR MONTHS SINCE THE LETTER WAS RECEIVED AND THE PARTS STILL ARE NOT AVAILABLE FOR VW TO CORRECT THIS. MY VEHICLE HAS BEEN LOSING POWER WHILE THE VEHICLE IS IN MOTION WHICH HAS ALMOST CAUSED VEHICLE ACCIDENTS ON SEVERAL OCCASIONS. IT IS A MAJOR HAZARD AND VERY DANGEROUS TO MYSELF AND OTHERS AROUND ME WHEN IT HAPPENS EACH TIME AND NEEDS TO GET CORRECTED ASAP. I'M FILING THIS BECAUSE THE MANUFACTURER (VW) HAS FAILED TO REMEDY THIS SAFETY HAZARD IN A TIMELY MANNER AND THEY ARE UNABLE TO PROVIDE ME WITH A DATE THAT IT WILL BE RESOLVED. MEANWHILE, I DRIVE EVERY DAY AND THE RISKS OF AN ACCIDENT INCREASE EACH AND EVERY DAY DUE TO THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066176February 1, 2018
ENGINE
TIMING CHAIN TENSIONER GAVE OUT DURING START UP IN THE GARAGE CAUSING DAMAGE TO VALVES AND EXTENSIVE COSTLY REPAIRS TO THE CYLINDER HEAD. LUCKILY IT DID NOT HAPPENED ON THE HIGHWAY, COULD HAVE COMPLETE LOSS OF STEERING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066066January 31, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN CC. WHILE DRIVING 20 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS NOT ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO TEAM VOLKSWAGEN OF HAYWARD (25115 MISSION BLVD, HAYWARD, CA 94544, (510) 885-1000) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP FAILED. THE CONTACT WAS INFORMED THAT THE FUEL PUMP MODULE NEEDED TO BE RELOCATED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066151January 31, 2018
ENGINE, POWER TRAIN
MY CAR WAS DEAD WHILE I WAS DRIVING TO A NEARBY USPS. LATER, I WAS TOLD THAT THE CAR'S FUEL PUMP WAS BROKEN, WHICH CAUSED ENGINE TO STOP RUNNING. THAT IS SOMETHING VW SHOULD HAVE FIXED LONG TIME AGO BECAUSE VW HAD IT RECALLED FOR MORE THAN HALF YEAR. THEY HAVE SO MUCH TIME TO MAKE THING RIGHT, BUT THEY JUST CHOSE TO IGNORE IT. I CAN'T IMAGINE IF IT HAPPENED IN A INTERSTATE. PLEASE URGE THEM TO FIX THE PROBLEM IMMEDIATELY. THERE ARE SO MANY LIVES COULD BE IN DANGER. NOW, I NEED TO PAY MORE THAN 1600 BUCKS TO GET IT FIXED. THAT IS INSANE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065512January 28, 2018
UNKNOWN OR OTHER
I LEASED THIS IN VW CC SPORT 2010 AND THEN PURCHASED IT FORM VW SO I WAS THE ONLY OWNER TO DATE FOR THIS VEHICLE. SEVERAL TIMES SINCE OWNERSHIP THE BATTERY HAS DIED CAUSED BY SEVERAL REASONS. THE DOORS WERE ABLE TO OPEN BUT NOT THE TRUCK. I PULLED DOWN THE BACK/REAR SEAT TO PULL THE EMERGENCY RELEASE HANDLE IN THE TRUNK BUT COULD NOT REACH IT SO I HAD TO CRAWL INTO THE TRUNK TO PULL THE HANDLE. THE TRUNK SHOULD BE ABLE TO BE OPENED MANUALLY WITHOUT ANY POWER/ELECTRICITY NEEDED. I AM PRESUMING THIS MAY BE A DEFECT IN WIRING DIAGRAM/SCHEMATIC THAT CAUSES THIS ISSUE. THIS ISSUE MAY ALSO BE A SAFETY DEFECT AS SOME PEOPLE MAY NOT BE PHYSICALLY BALE TO CRAWL INTO THE TRUNK TO PULL THE EMERGENCY RELEASE HANDLE TO OPEN AND RETRIEVE ITEMS NEEDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064564January 24, 2018
AIR BAGS, STEERING
VW CLOCK SPRING RECALL INVESTIGATION DRIVING DOWN THE ROAD AT 35-40 MPH AND THE CAR BEEPS WITH "ERROR: AIRBAG" THEN THE STEERING WHEEL MADE A WEIRD NOISE. THE HORN AND CONTROLS ON THE STEERING WHEEL ARE NOT WORKING. I TOOK IT TO THE VIC BAILEY VW DEALERSHIP AND THEY SAID IT WAS THE CLOCK SPRING THAT NEEDED TO BE REPLACED. I KNOW THERE IS AN INVESTIGATION INTO THE PREVIOUS RECALL AND I BELIEVE THAT MY CAR WAS AFFECTED BUT NOT INCLUDED IN THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volkswagen CC