Volkswagen CC Complaints

983 consumer complaints on file.

#11100599June 8, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
MY VEHICLE HAD COMLETE LOSS OF MOTIVE POWER WHILE IN MOTION, I LET IT ROLL TO THE SIDE OF THE ROAD AND SHUT IT OFF BY TAKING THE KEY OUT OF THE IGNITION. AFTER RESTARTING IT IT SEEMED TO RUN FINE, I WAS ONLY 5 MINUETS AWAY FROM HOME. SECOND INCIDENT HAPPENED ON MY WAY TO WORK IN MORNING RUSH HOUR ON THE HIGHWAY , SAME SITUATION ACCRUED. AFTER WAITING A MINUTE TO RESTART IT WORKED FINE. AFTER THIS HAPPENED ON A DAILY BASIS I TIMED HOW LONG MY CAR WOULD RUN BEFORE IT WOULD HAPPEN AGAIN, IT RAN FOR 14 MIN AND WOULD LOOSE ALL MOTIVE POWER, ALL OTHER POWER WORKED FINE,LIKE LIGHTS, RADIO AND SO ON. I THEN WENT ON THE VOLKSWAGEN WEBSITE AND RESEARCHED THE PROBLEM, COMING TO FIND OUT THERE IS A RECALL ON MY PROBLEM. MY VEHICLE WAS ALWAYS IN MOTION WHEN IT HAPPENED, ON HIGHWAY, SIDE ROADS. I WAS LUCKY NOT TO GET HIT OR COME TO A COMLETE STOP IN THE CENTER OF AN INTERSECTION!!! I TOOK MY CAR TO A VW REPEALER AND EXPLAINED MY FINDING AND GAVE THEM THE RECALL NUMBER 20AE, THEY FIXED IT BY REPLACING THE FUEL PUMP CONTROLL MODULE, DUE TO THE MODULE BEING BAD I ALSO HAD TO GET NEW FUEL PUMP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100462June 7, 2018
VEHICLE SPEED CONTROL
POLICE OFFICER PULLED OVER MY VEHICLE DUE TO SPEEDING WHILE MY SPEEDOMETER READ THE EXACT SPEED LIMIT. MY SPEEDOMETER NEEDLE FLUCTUATES IN SPEED (MOVES UP AND DOWN RANDOMLY) EVEN WITH CRUISE CONTROL ON. ALSO SAME PROBLEM FOR THE TACHOMETER. THIS IS A DEFECTIVE ITEM AND CAN CAUSE AND OR ACCUMULATE TO A CAR ACCIDENT AND OR DEATH. I HAVE READ ON COUNTLESS FORUMS OF VOLKSWAGEN OWNERS STATING THEIR NEWER VOLKSWAGEN MODELS HAVE INCORRECT SPEED READINGS I HAVE EVEN CHECKED WITH A HANDHELD GPS SYSTEM AND IT DID NOT READ WHAT WAS DISPLAYED ON MY SPEEDOMENTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100194June 6, 2018
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN CC. WHILE DRIVING 5-10 MPH IN TRAFFIC, THE VEHICLE STALLED. THE CONTACT WAS UNAWARE IF ANY WARNING INDICATORS WEREE ILLUMINATED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (MOMENTUM VOLKSWAGEN OF CLEAR LAKE, 15100 GULF FWY, HOUSTON, TX 77034, (281)-848-5600) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURE WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,100. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099923June 5, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. COLONIAL VOLKSWAGEN OF WESTBOROUGH (89 TURNPIKE RD, WESTBOROUGH, MA 01581, (508) 366-8383) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS ALSO NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099492June 4, 2018
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN CC. WHILE DRIVING 60 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND A FAILURE CODE FOR THE FUEL PUMP WAS LOCATED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THEY WOULD REACH OUT TO THE LOCAL DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 126,017.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099812June 4, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER EIGHT MONTHS AGO. THE DEALER (DEAN MCCRARY VOLKSWAGEN, 1525 EAST INTERSTATE 65 SERVICE RD S, SUITE A, MOBILE, AL 36606) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098726May 30, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, EXTERIOR LIGHTING
THE TRUNK STOPPED WORKING ALONG WITH THE FOG LIGHTS AND REVERSE LIGHTS ON THE TRUNK. IT APPEARS TO HAVE BEEN HAPPENING MANY CC AND IS A MANUFACTURING DESIGN IS FAULTY. HOPING THAT OTHER ARE REPORTING THE FLAW TOO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098744May 30, 2018
FUEL/PROPULSION SYSTEM, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN CC. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE CONTACT CALLED THE MANUFACTURER AND WAS ADVISED THAT PARTS WERE NOT AVAILABLE TO COMPLETE THE RECALL REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 123,094. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098295May 28, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
TAKATA RECALL. ON A DAILY BASIS MY CAR LOSES ALL ELECTRICAL POWER AND SHUTS COMPLETELY OFF WHILE DRIVING ON A CITY STREET, HIGHWAY AND HAS EVEN HAPPENED WHILE TURNING. IT'S A TREMENDOUS SAFETY CONCERN, AS I HAVE TO STOP IN THE MIDDLE OF THE ROAD, PUT THE CAR IN PARK AND TRY RESTARTING. THIS HAS CAUSED SEVERAL CAR PILE UPS BEHIND ME. VW STATED THEY ARE UNABLE TO PAY TO HAVE THIS RECALL FIXED AND STATED THAT I WOULD BE RESPONSIBLE FOR REPLACING THE FUEL PUMP AND FUEL MODULE. I AM NOT ABLE TO COVER THESE EXPENSES. THIS SHOULD BE THE RESPONSIBILITY OF VW CORPORATE TO COVER AND FIX THIS RECALL.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11098161May 27, 2018
FUEL/PROPULSION SYSTEM
MY CAR HAS LOST POWER ON SEVERAL OCCASIONS AND HAVE HAD TO BUY SEVERAL NEW BATTERIES BECAUSE OF THIS ISSUE. VEHICLE SAFETY HOTLINE COMPLAINT #11097626. VW CASE #180469589. LETTER TO VW HEADQUARTERS: GOOD MORNING SHAYNA S., YESTERDAY I VISITED THE VW DEALERSHIP AND HAD EXTENSIVE WORK DONE ON MY CAR. AT WHICH TIME I BROUGHT UP THE RECALL OF OCTOBER 2017. THEY EXPLAINED THE RECALL OF OCTOBER 2017 FOR FUEL PUMP CONTROL MODULE WILL NOT BE RESOLVED ANYTIME SOON. I EXPLAINED THE VEHICLE SAFETY HOTLINE TOLD ME THE CAR WAS NOT SAFE TO DRIVE BECAUSE IT COULD CAUSE A FIRE AND TO REQUEST A LOANER. THE MANAGER DENIED MY REQUEST FOR A LOANER. I AM A SENIOR CITIZEN AND AM VERY CONCERNED ABOUT THIS SITUATION. I WILL BE FORWARDING THIS LETTER TO THEM IN REGARD TO COMPLAINT NO. 11097629.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097748May 24, 2018
SERVICE BRAKES, VEHICLE SPEED CONTROL
ONE TIME IN THE HIGHWAY SPEED MAY BE 80 MILES SOME BODY FRONT ME TRY TO STOP QUICKLY AND WHEN I TRY TO USED THE BREAK DOESN'T HELP ME, NO BREAK AND I GET LEFT ROUTE IN THE SHOULDER BECAUSE I HAVEN'T BREAK SYSTEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097582May 23, 2018
AIR BAGS, FUEL/PROPULSION SYSTEM
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 VOLKSWAGEN CC. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBERS: 16V078000 (AIR BAGS) AND 17V509000 (FUEL SYSTEM, GASOLINE) AND STATED THAT THE MANUFACTURER HAD FAILED TO REPAIR THE VEHICLE WITHIN A REASONABLE AMOUNT OF TIME. THE DEALER (BURDICK VOLKSWAGEN, 5885 CIRCLE DRIVE E #605B, CICERO, NEW YORK 13039) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED, WHICH WAS A SAFETY CONCERN. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE FAILURE MILEAGE AND VIN WERE NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098548May 23, 2018
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
LETTER FROM SENATOR FISCHER ON BEHALF OF CONSTITUENT OF LINCOLN NEBRASKA REGARDING HIS CONCERNS ABOUT A SAFETY RECALL ON HIS 2012 VW CC. *LD THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE VEHICLE BEING REPAIRED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097629May 23, 2018
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME AS THE RECALL NOTICE WAS RECEIVED SEVEN MONTHS AGO. THE DEALER (GUNTHER VOLKSWAGEN OF COCONUT CREEK, 4300 SR 7, COCONUT CREEK, FL 33073) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097270May 22, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN CC. THE CONTACT RECEIVED A RECALL NOTICE FROM VOLKSWAGEN DATED MAY OF 2016 REGARDING THE AIR BAGS. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS UNABLE TO CONFIRM WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE DEALER WAS NOT CONTACTED. THE VIN AND NHTSA CAMPAIGN INFORMATION WERE NOT PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096360May 16, 2018
AIR BAGS, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V509000 (FUEL SYSTEM, GASOLINE) AND 18V148000 (AIR BAGS). THE CONTACT CALLED MIKE MAROONE VOLKSWAGEN AT 719-888-2898 (1580 AUTO MALL LOOP, COLORADO SPRINGS, CO 80920) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED AND UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE) AND PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBER: 18V148000 (AIR BAGS).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093888May 15, 2018
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WHILE DRIVING 75 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE BRAKE PEDAL WAS APPLIED, BUT FAILED TO RESPOND. THE VEHICLE WAS ABLE TO RESTART AND STALLED AGAIN. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND TURNED OFF THE ENGINE. THE VEHICLE WAS TOWED TO A LOCAL DEALER (VOLKSWAGEN NORTH SCOTTSDALE, 7001 E CHAUNCEY LN, PHOENIX, AZ 85054, (480) 538-4700) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE CONTACT DECIDED TO TAKE THE VEHICLE TO A SECOND DEALER (LESUEUR CAR COMPANY, 1109 E CURRY RD, TEMPE, AZ 85281, (855) 450-3922) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS WAITING TO BE REPAIRED. THE MANUFACTURER WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE FAILURE MILEAGE WAS 95,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093433May 12, 2018
AIR BAGS
TAKATA RECALL. ALL VW SHOPS IN THE AREA CLAIM THEY DO NOT HAVE PARTS TO FIX THIS CAR MEANING I HAVE TO DRIVE AN UNSAFE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092803May 10, 2018
AIR BAGS, ENGINE, FUEL/PROPULSION SYSTEM
MY VEHICLE HAD 2 RECALL NOT RESOLVED WITH VOLKSWAGEN. ONE OF THEM IS 20AE FUEL PUMP MODULE RECALL, WHICH COULD POTENTIALLY CAUSED LOSS OF MOTIVE POWER WHILE IN MOTION. I HAD THIS SYMPTOMS 5 TIMES IN A WEEK, WHEN I DRIVE ON THE STREET THE CAR JUST STALLED. VOLKSWAGEN'S DEALER TOLD ME THE REPAIR IS UNAVAILABLE. THEY HAVE NO ESTIMATION HOW LONG I NEED TO WAIT BEFORE THE REPAIR PARTS AVAILABLE. I DEFINITELY DON'T WANT TO TAKE THE RISK TO CONTINUE DRIVING MY CAR. BUT ALTERNATE TRANSPORTATION IN NOT PROVIDED BY VOLKSWAGEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092512May 8, 2018
ENGINE, FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN CC. WHILE DRIVING UNKNOWN SPEEDS, THE VEHICLE STALLED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO EASTSIDE VOLKSWAGEN (28400 CHARDON RD, WILLOUGHBY HILLS, OH 44092) WHERE IT WAS DIAGNOSED THAT THE POSITIVE CRANKCASE VENTILATION AND FUEL PUMP MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE FOLLOWING DAY, THE CHECK ENGINE INDICATOR ILLUMINATED AGAIN. THE VEHICLE WAS TAKEN BACK TO THE DEALER SEVERAL TIMES, BUT A FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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