Volkswagen Atlas Cross Sport Complaints

497 consumer complaints on file.

#11570964February 9, 2024
ELECTRICAL SYSTEM
The contact owns a 2020 Volkswagen Atlas Cross Sport. The contact stated that when the cellphone was connected to the cellphone port in the vehicle, the connection was inoperable. The vehicle was taken to the dealer where the contact was informed that the failure was due to an inoperable carnet module and that the carnet module needed to be replaced. The contact was informed that the parts to complete the repair were ordered but on back order. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570683February 7, 2024
AIR BAGS
Airbag warning light on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569541February 2, 2024
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
The failing component is the passenger side daytime running light. This light no longer illuminates. After searching for a fix for the problem, this appears to be a very common problem for the VW Atlas Cross Sport. The vehicle is available for inspection. The daytime running light has not been working since the vehicle hit about 55,000 miles. No warning of the daytime running light being out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568606January 29, 2024
SERVICE BRAKES
Since I purchased the vehicle the brakes sound like they are bad, yet they are not bad. I was told at Volkswagon that they are aware of the issue in these SUV’s but the only fix will void out my warranty if I choose to do it. If this is a known problem with volswagon cross sports then why is there not a solution to the problem that will not jeopardize our warranty. I’m frustrated, the car sounds ridiculous when the brakes are applied and how is one to know when they are actually bad if they always sound that way.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568301January 28, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
We bought a 2022 black Atlas Volkswagen in April 23, 2022. In December 2023 we noticed persistent braking system issues, loud horrible grinding squeling noises and squeaking brakes at different speeds. It felt like a metallic scraping/grinding sound when in reverse and forward when coming to a stop at low speed. Also random emergency braking approaching traffic light intersections. We brought the car to the dealer Flagship Volkswagen immediately and they gave a us a January 8, 2024 appointment. The mileage in was 17,476 and their diagnostic was crystallized discs. They proceeded and cut the four discs. They charged us $256. On January 24, 2024 we returned to the dealer with exactly the same problem and a mileage of 17, 925. Their diagnostic this time was that the brakes have enough friction surface left and that the unit was working correctly and should be under observation by us.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565843January 16, 2024
SERVICE BRAKES
I currently am leasing a 2022 Volkswagon Cross Atlas Sport that currently has 26,000 miles on it. In October, I noticed when I press on the brakes of my car, there is a loud grinding and squealing sound both inside and outside of the car. It is so bad, that I tend to not push the brakes all the way down. I brought my car to be serviced to Jack Daniels Volkswagon in Fair Lawn, NJ. They said they checked the brakes and they were in good condition and didn't need to be replaced. I left there and the car continued to squeal and grind when the brakes are pressed. I brought the car back last week to have them checked again and was told that they definitely hear the noise, but the brakes are still fine and they will not repair them. They are telling me there is nothing they can do and that I have to live with the noise and the feeling of the brakes being unsafe. I was upset and dissatisfied with their answer so I tried to call Volkswagon corporate and they told me the same answer, that I have to live with it. The girl at the repair shop told me that other Volkswagon cars are experiencing the same thing but there is no recall yet. She explained that it might be possible to change the rotors and it may correct the noise. All I would like is for someone from Vokswagon to approve the change of my rotors paid for by them to see if that will eliminate the noise or to rectify the situation. I feel unsafe whereas I can't even fully press down on my brakes without the noise and grinding being heard in and out of the car. I can't believe that I was told to live with it by the Volkswagon corporation and that noone would try and fix the manufacturers brake error.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565622January 15, 2024
AIR BAGS
Airbags deployed for no reason. There is a known issue with this year make and model with the same issue. For some reason my car was not included in the recall. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564057January 7, 2024
SERVICE BRAKES
Breaks vibrate and squeal when making a slow stop. Dealership stated was just debris, but it continues to do this repeatedly. Online this appears to be a known issue throughout the Volkswagen brand and dealership give the same reasoning, but the problem continues to persistent for all owners who have reported it. The dealerships appear to have been instructed to use the same reasoning for the issues, but never repair/resolve the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563187January 2, 2024
SERVICE BRAKES
UNKOWN Brakes on brand new vehicle are exhibiting behavior that is not normal for a car of this size and relatively young age (miles). Measurably loud brake noise based on manufactures choice of materials in components leave concern on overall safety of brake system based on generally considered (except by dealer / manufacturer of course) unexpected behavior of vehicle braking system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562174December 27, 2023
UNKNOWN OR OTHER
This vehicle when using the Navigation system will suddenly show the vehicle 50 to 100+ miles from its actual location, often in the middle of a field or just offroad! I returned to the dealer who installed the recommended "fix" from a technical service bulletin. The software fix did bring the locations closer when the system failed, and instead of 50 to 100+ miles off course, it shows 5 to 15 miles off course. I did a search online and found [XXX] and there are hundreds of complaints about this issue! I believe this to be a MAJOR safety issue, as you can find yourself suddenly what appears to be off course and in an unknown area. What ever is happening also screws up the maps on your iPhone as it apparently grabs the info from the vehicle and projects it on the CarPlay screen. I have multiple photos of the navigation system showing me off road when in the middle of the interstate! I tried to upload them here but they would not. I listed one date for the incident but this is ONGOING! Happens frequently and without warning. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561569December 22, 2023
UNKNOWN OR OTHER
I was driving down the road and heard a weird noise as if something exploded…I look up and my sunroof had a big whole in it…I looked around to see if any trucks where by me and all the traffic was way behind or further up…. Nthn was near me to have cracked sunroof. I only had truck about 20 days or so… I believe it’s a defect and the dealer wants me to file it on my insurance..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561013December 19, 2023
SERVICE BRAKES
JUST PURCHACED MY ATLAS AROUND SEPTEMBER, AFTER DRIVING IT A MONTH WE NOTICED A LOAD SCREACH SOUND WEN COMING TO A STOP, I HAVE TAKEN IT TO TO0 VW DEALERS ONLY TO BE TOLD VOLKSWAGON IS AWARE OF THE ISSUE AND THERE IS NOTHING THEY CAN DO, NOW THE BRAKES GRIND AND IM NOT SURE HOW TO ADRESS THIS ISSUE. THANK YOU .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560502December 17, 2023
SERVICE BRAKES
Brakes are making an awful grinding noise. Dealer says there is nothing they can do about it. That’s just “the way they are”
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560028December 13, 2023
FUEL/PROPULSION SYSTEM, ENGINE
-The engine shut off while I was driving the vehicle and gave me a message to please start the engine manually by putting the car in park. This happened 6 times in 2 days including twice in traffic on the highway. The dealer said the issue was due to the evap canister being saturated and debris in the n80 valve. - This put me at risk of being in a serious accident as my car had no power. I had to put my car in park and manually restart it coming to a complete stop when Me and other drivers did not expect it. - the problem has been confirmed by the dealer - The vehicle component has not been inspected other than by the dealer to my knowledge - This happened a few times with no error message or warning sign, however after the first few times my car showed a message that would say error:start/stop at startup which I believed to refer to the auto start/stop system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558639December 5, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
On Two separate occasions one with me driving and the other my wife driving on interstate 84 adaptive cruise control engaged each time in a construction zone posted 70mph. The vehicle abruptly slowed down to 30mph with no warning, also there NOT any 30 mph signs. Thankfully it was not a busy part of the day, the outcome could have been disastrous. On the first occasion she was my passenger, the second I was her passenger. The vehicle is a 2024 Volkswagen Atlas Cross Sport SEL with under 1000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558349December 4, 2023
FUEL/PROPULSION SYSTEM
The fuel tank collapsed, leading to the fuel indicator not presenting accurate fuel levels, which lead to the cars immediate shut down on the highway at high speeds. Resulting in us almost getting hit by other drivers at high speeds. As we were losing power the epc light and engine light came on, however nothing prior. After taking it to the VW service department, we were told this is a common issue and when they were first presented with it they contacted VW assistance and were given a test to perform to determine the integrity of the fuel tank.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556585November 23, 2023
ELECTRICAL SYSTEM
The ControlNet module throws an error on the dash stating SOS Emergency error. The error cannot be cleared.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555012November 14, 2023
AIR BAGS
Airbags deployed randomly while driving. Nothing hit the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553617November 5, 2023
SERVICE BRAKES
The brakes began squealing and grinding about 6 months ago, I had the car a little over a year and didn’t understand how the pads could be worn. I noticed that when the grinding occurs it is a little slower to stop when braking. I immediately took it to VW, they heard it, checked them and said they were basically brand new. If I wanted to change them it wouldn’t be under warranty. It continued so I took it to Mavis for a second opinion. They told me the pads are like brand new as well but it looked like there was grease all over the pads and they cleaned them up. It didn’t make a noise for about 1 week and then back at it and the grinding and slow braking is happening. This is a concern and I don’t like driving the car because im nervous I won’t be able to brake. I’ve looked online to see if there was anyone else experiencing this and there are tons of threads stating the same thing. How has VW not been required to correct this?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552708October 30, 2023
AIR BAGS
All side airbags went off after a curb check going less than 10 mph around a corner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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