Volkswagen Atlas Cross Sport Complaints

360 consumer complaints on file.

#11479926August 18, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving less than 30 mph in slow traffic the automatic braking system engaged itself which caused me to almost get hit. Another time, I was in slow traffic less than 20mph both sides of the street were filled with cars driving and my automatic brake began to light up and the brake was engaging but I was still able to keep driving the car despite what was happening with the automatic brakes. In normal driving conditions whenever I press on the brakes the vehicle does not stop right away. It take a lot of effort for the vehicle to stop almost as if, the car is too heavy for the braking equipment installed on the vehicle. There have been maybe one to three times where I slammed on the brakes and the vehicle did not fully stop which now has caused increased anxiety. Another issue I am having not related to the braking mechanism. Electrical on the infotainment system. The screen has gone out a few times and the syncing system from cell phone via Bluetooth does not always seamlessly happen. I have taken my car to be checked out regarding my concerns. I was advised the car checked out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478902August 11, 2022
ENGINE
We are having the same issue that others have noted where the engine shuts off while driving. This has happened 2 times now. The vehicle is only 1 month old with right at 1,000 miles. When the engine shuts off, a message comes on the display to put the vehicle in park and start the engine manually. This is not part of the start stop system as it happens while the vehicle is moving. Since you have to put it in park in order to restart it, this is a huge safety issue as you have to stop in the middle of the road or highway when it dies. We have an appointment at the dealer, but the earliest date they had available for drop off is about a month away. There are no current recalls for my VIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477057August 1, 2022
AIR BAGS
Manufacturer Recall Number97GF NHTSA Recall Number22V152 Recall Status: Recall Incomplete I went on July 12th to my VW Dealer (Deel Volkswagen), they inspect the car and confirm that my car was affected by this recall. At that moment they mention that they don't have the spare part to fix the problem but in one or two weeks they should have it, once they get it they will call me. Since then, I have not received any call from the dealer, and the only time that they answer me they said taht they do not know when the part will arrive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475702July 25, 2022
UNKNOWN OR OTHER
I was pulling into a parking spot, my foot on the brake pedal, hand ready to shift car into park. At that time the rev counter went up to 7000, the car jumped the curb, I stepped hard on the brake but the car kept going. The car stopped when it slammed into a parked car so hard that it pushed the parked car into the street. No warning lights and the airbag did not deploy. Unsure of what malfunctioned. Anyone can inspect it. VW has been uncooperative and has told me several different stories about getting it looked at by a VW rep. The car had over $10k worth of damage which has been fixed first at the request of VW corporate.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11474923July 20, 2022
AIR BAGS, ELECTRICAL SYSTEM:WIRING
The contact owns a 2021 Volkswagen Atlas Cross Sport. The contact stated that the front and rear passenger’s side windows activated and rolled down independently and without warning. The contact also stated that the windows occasionally failed to roll up after multiple attempts. The dealer was notified of the failure and informed her that there were no recalls on the vehicle. The contact then received a notification for NHTSA Campaign Number: 22V152000 (Air Bags). The dealer was notified about the recall and the contact was scheduled an appointment. Once the vehicle was serviced, the contact was informed that the driver’s side of the vehicle was repaired; however, the part for the passenger’s side repair was not yet available. The manufacturer was notified of the issue and confirmed that parts for the repair were unavailable. The vehicle was not fully repaired. The failure mileage was approximately 11,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473444July 11, 2022
FUEL/PROPULSION SYSTEM, ENGINE
I was driving the car and it stalled on me. I had to start the car again. The car has not reproduced the incident again. I brought the car to two different service departments but they found nothing. One service department said to change my gasoline.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469307June 15, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
My Atlas Crossport without warning or any vehicle in front of me engaged emergency braking and the forward collision warning lights and alarms came on. I was traveling roughly 40mph and the vehicle suddenly slowed to just below 10mph before I was able to continue driving. Had a vehicle been behind me, most certainly it would have caused a collision. The problem has been reported to my local VW dealership who acknowledged complaints but communicated there is no fix yet. This incident has only happened once. I was advised each time I drive to manually disengage the front assist feature.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468425June 9, 2022
STEERING
While driving on the highway, going approximately 70 mph, a red Steering Malfunction light lit up on the dash and beeped loudly. The steering wheel almost immediately locked up and would not turn left or right. It took pulling hard in one direction to get in over three lanes and onto the shoulder. After attempting to turn off and turn the vehicle back on, the light remained and the beeping would occur a few times before stopping. The vehicle had to be towed from its location. The light remained on and steering wheel continued to be locked up the following day when service at VW turned on the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467832June 6, 2022
AIR BAGS
The contact owns a 2021 Volkswagen Atlas Cross Sport. The contact received notification of NHTSA Campaign Number: 22V152000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467268June 3, 2022
UNKNOWN OR OTHER
I leased a 2022 VW Atlas Cross Sport last month and currently has less than 600 miles on it and the issue's happened 4 separate times. Today it happened twice. I am in line to drop my son off at school with many cars in front of me and behind me so it's a stop and go kind of situation; I let go of my brakes and about to step on the pedal when the engine shuts off entirely. I had to put the car in park and start the engine again when it happened again! I just feel unsafe now driving that car. Bringing it to the shop Monday morning (Friday today). The previous two occurrences took place while stopped at a traffic light. While the engine is off a message is displayed ""Start Engine Manually". I feel this is a safety hazard because I don't know if this car's engine will shut off while I am actually driving since it did shut down while I was in "Drive" mode plus it's happened to others while driving on highway. The next time it happens I will need to film it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467088June 2, 2022
AIR BAGS
The contact owns a 2021 Volkswagen Atlas Cross Sport. The contact stated that while driving approximately 60 mph the driver suddenly steered to the right to avoid a collision with a second vehicle and suddenly the front passenger-side air bags and both the driver side and passenger side curtain airbags erroneously deployed causing the driver to lose control of the steering and crash into a curb. After the incident, the driver suffered from anxiety but no physical injuries were reported. No police report was taken. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the incident. The contact had received a recall notice for NHTSA Campaign Number: 22V151000(AIRBAGS). The contact indicated that the vehicle had experienced the same failure listed in the recall. The VIN was not available. The failure mileage was 45,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11466202May 26, 2022
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving at approx. 65 mph in heavy rain the rear passenger window suddenly went down and smoke came from the door and at same time all electrical systems went out. the vehicle quickly decelerated to the point the vehicle was not able to be pulled out of the highway standing the vehicle in harms way. Vehicle is completely unresponsive and will not start. This has been 12 day ago and the vehicle is still at the dealership and has not yet been looked at. service manager did mention the door harness recall and said it is likely related, however the issues we experienced seem much more severe than is communicated in the recall.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11465235May 18, 2022
ENGINE
The car has auto on/off when idling at a stop. It will often just power down completely and not power back up when idling. Because of this at intersections i have almost been hit twice but it has happened 7 times in 1 year. The car also shows a constant seatbelt not connected symbol and loud warning when the belt is connected and nothing is in the passenger seat. This comes and goes with no prompting. The dash board will occasionally show check engine codes but nothing is wrong. One day after the car had overheated from no coolant after having just bought it a few moths prior no engine lights ever came on. The car just overheated and began to smoke and shut down on the side of the road. Today Travelers insurance was running a scan on the black box after a no fault small impact accident occurred and they used 3 forms of equipment to get a "event code" but the code would not show. The agent was perplexed and said he'd never seen this on any other vehicle but VW before. VW keeps just saying we'll do a software update but will not fix the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464171May 11, 2022
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
It started with just the check engine light on but was driving fine. I alerted VW and an appointment was made for over a month out. Said it was safe to drive unless it was blinking or not acting right. After a few days, the light went off. About a week later, the check engine light came back on. Anytime I got below 2 mph it would turn on all my alerts about engine running, no lane assist, no cruise and after a complete stop it would act like the emergency parking brake was on. Sometimes when restarting the car the parking brake light was actually activated without pushing it. The driver's side windows would also randomly roll down. I immediately called the dealership and they fit me in prior to my previously scheduled appt. I was told it was the door wiring harness and it would be several months before a fix. It has been in the dealership since 04/13/2022. I do have a rental through the dealership. However, the dealership is not communicating with me even though I've left messages.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464031May 10, 2022
SERVICE BRAKES
While driving on numerous occasions, the emergency brake has engaged making my Atlas stop short. My Atlas has been back to the dealership twice. Most recently (yesterday), they drove my car 2 miles and told me the car has no issues. My concern is that if my brake engages and someone hits me, someone can get hurt or killed. The dealership, service, and corporate refuses to acknowledge the safety concern and will not issue me a loaner until this is fixed. Before the brake engages, the car will make noises as if I'm about to hit something even though there is nothing around me. I believe this is due to the harness recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463332May 4, 2022
AIR BAGS, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I own a 2021 Atlus Cross-Sport and the last month I have had several electrical issues with it. It first started with my driver's windows would automatically roll down, then my radio would tune in/out, my check engine light comes on and then the passenger side air bag would turn off. I then would have my parking break come on when I rolled into a stop which included consistent beeping and alarms going off. Being a concern, I brought it into Volkswagen and was told that there was a recall on a faulty wiring harness. They agreed to place me into a rental car but had none available and gave me no other choices but to continue to drive the vehicle until the back-ordered parts came in. Two days later on May 1st I was driving the Atlus down the highway when my parking break automatically turned on and my car then sieved up on me. I returned my vehicle in Volkswagen the next day because I do not feel safe in that vehicle. So now I wait, with no ETA of parts to repair my vehicle that I am still paying a note and insurance on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463104May 2, 2022
AIR BAGS
there is a delayed airbag deploy in this vehicle with no remedy. Concerned for well being of my my wife and family who drive this vehicle on a daily basis.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462998May 2, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM, AIR BAGS
Since purchasing this car, i have had problems with the parking brake automatically turning on when driving and at every stop; the car doors in the front do not lock/unlock; causing a concern for emergency with two kids in the car. The sunroof malfunctions along with the windows working on their own, going up and down and the sunroof not closing. The electrical front panels malfunction and cause the break system to start on its own, the screens turn black and am unable to use the front power screen. The doors lock and unlock by themselves from the inside and outside, not able to use the buttons on the doors to lock/unlock. The windows constantly open and close by themselves, again causing safety harm for the children in the car. When the car comes to a stop sign and brakes, it will either shut off or the parking/emergency brake will engage automatically. I have called 2 branches of dealerships through vw and since its a recalled car with no remedy, they will not let me schedule appointments to fix as they have no loaners available long term. I am very scared driving this car with two small children and the airbags recalls, brake problems and electrical malfunctioning. The VW customer care did not help me at all with the claim, and more concerns are happening weekly. With no remedy for the recall, vw dealerships have given me no trade in options or ability to put into the service department; they took name and number and said they would call when remedy is available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462865April 30, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Received an error message about driver door contact fail as I was driving down the highway. Next thing I knew my car was rolling down the back window and emergency braking. I was doing 65 down a highway. I had no control over my car. My passengers were freaking out. I was finally able to turn it off and back on and regain control. This is unsafe. I could’ve wrecked and been seriously injured today.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462347April 26, 2022
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My cars windows started rolling down by themselves, the emergency break warning and igniting, a warning about the engine still running while in park, the red light on my door flashing, warnings about my lighting system, doors locked and wouldn’t let me in the car. Emergency break warning for engaging while driving down the freeway. Volkswagen has given me a rental but nothing as far as completing the recall and no end in site, no notification of any issues with my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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