Toyota Tundra Complaints

6,958 consumer complaints on file.

#10567783March 7, 2014
ENGINE
TL* THE CONTACT OWNS A 2008 TOYOTA TUNDRA. THE CONTACT STATED WHILE DRIVING 30 MPH, THE VEHICLE BEGAN TO RESPOND VERY VIOLENTLY AND THEN IT STALLED. THE VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION AND THEY STATED THE VALVE SPRING ON THE NUMBER 8 CYLINDER FRACTURED AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 104,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567787March 7, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2007 TOYOTA TUNDRA. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 25 MPH THE RPM'S INCREASED TO 800. THE FAILURE ALSO OCCURRED WHILE AT A COMPLETE STOP. ON A SEPARATE OCCASION WHILE IDLING THE VEHICLE SLOWLY ACCELERATED UP AN INCLINE INDEPENDENTLY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 23,500. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567147March 5, 2014
POWER TRAIN
SERVICE BULLETIN TSB-0151-10 BULLETIN DATE6/11/2010 NHTSA NUMBER - 10034128 MY 2008 TRUCK HAS THIS PROBLEM WHY IS THERE NO RECALL ON THIS IT WAS BAD ENOUGH THAT TOYOTA FIXED THIS ON NEWER TRUCKS BUT NOTHING WAS DONE ON THE OLDER TRUCKS THIS IS A SAFETY CONCERN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567502March 5, 2014
VEHICLE SPEED CONTROL, ENGINE AND ENGINE COOLING
AFTER ONLY A FEW MONTHS OF OWNING THE TRUCK ALMOST EVERY MORNING WHEN I TRY TO START THE TRUCK IT TOOK AT LEAST 2 CRANKING CYCLES TO START. IT'S BEEN A ON GOING THING AND NOW THE THROTTLE ACTS UP WHEN I FIRST PULL OUT OF THE DRIVEWAY. IT DOESN'T GIVE ANY CODE AND THE DEALERSHIP CAN'T FIGURE IT OUT. THE TRUCK NOW HAS 36322 MILES ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567001March 4, 2014
FUEL/PROPULSION SYSTEM, ENGINE
MY ISSUE IS RELATED TO THE ISSUE I AM FACING WITH TOYOTA COMPANY. I PURCHASED MY TRUCK WITHIN 2012 AND SINCE I HAVE PURCHASED THE TRUCK I TOOK THIS TRUCK TO THE DEALERSHIP FOR SEVERAL ISSUES. WITHIN FEW MONTHS OF PURCHASE THE AIR INJECTION PUMP STOP WORKING, TRUCK WAS AT THE DEALERSHIP FOR OVER A MONTH. TOYOTA INSTALLED TRD UPDATED FOR MY "INCONVENIENCE" I TOOK MY TRUCK BACK TO HAVE LOOKED AT OVER 10TIMES. ON FRIDAY I START HAVING THE SAME ISSUES, SO I DROPPED OF MY TRUCK AT THE SZOTT DEALERSHIP ON SATURDAY EVENING MARCH 1ST. MONDAY MORNING SERVICE MANAGER CALLED AND INFORMED THAT AIR INJECTION PUMP IS BAD AND IT MAY TAKE OVER 4 WEEKS TO HAVE THE PART REPLACED, ABOUT 4 WEEKS AGO TRUCK STOP RUNNING SO I TOOK IT TO THE DEALERSHIP CLOSE BY IN CANTON, TOYOTA OF CANTON REPLACE THE FUEL PUMP, TRUCK WAS AT THE DEALERSHIP FOR A WEEK. I TRY REACHING OUT TO TOYOTA AND SEE IF THEY COULD HELP ME RESOLVE THE ISSUE, BUT TOYOTA DON'T CARE. SEE BELOW EMAIL I SENT TO TOYOTA ON 12-13. I WAS ASSIGN "CASE MANAGER" WAS NO HELP AT ALL. ALL I AM ASKING TOYOTA TO REPLACE/RESOLVE MY TRUCK ISSUES. I AM TIRED OF TAKING MY TRUCK FOR REPAIRS. I WILL FILE THE COMPLAINT TO THE ATTORNEY GENERAL'S OFFICE AS WELL. ISSUES WITH CABIN IS BEING LOUD AIR COMES FROM THE WINDSHIELD AND FORM THE LEFT AND RIGHT DOORS/WINDOWS. TRUCK WAS AT THE DEALERSHIP LAST YEAR FOR OVER 3 WEEKS DUE TO THE AIR INTAKE PUMP ISSUE. I AM STILL FACING THE SAME ISSUES WHILE DRIVING TRUCK LOSE POWER AND WHILE I AM PULLING OVER SOME TIME I GET THE POWER BACK SOME TIME I HAVE TO WAIT TO MAKE SURE I CAN DRIVE OVER 25MILES PER HOUR. ALL THE BRAKES HAVE BEEN REPLACED DUE TO VIBRATION, NAVIGATION SYSTEM GOES IN AND OUT WHILE DRIVING, DEALERSHIP WAS INFORMED. WHOLE DASH LIGHTS ELECTRIC IN THE DASH FLICKER WHILE DRIVING. LAST MONTH BATTERY DIED AND ELECTRIC ISSUES ARE STILL THERE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567066March 4, 2014
POWER TRAIN
I TOOK MY WIFE AND DAUGHTER ON A COUPLE OF RUNS THREW THE MUD IN OUR 2012 TOYOTA TUNDRA CREWMAX 4X4 TRD. THE RUNS WERE NO LONGER THAN 2-3 MINUTES OF FUN WITH ZERO PROBLEMS. I DID NOT HAVE TIME TO RUN OUR TRUCK THREW A CAR WASH. I PLANNED ON GETTING IT WASHED THE NEXT DAY AFTER WORK. ON MY TO WORK THE FOLLOWING DAY OUR TRUCK SHOWED NO SIGNS OF PROBLEMS UNTIL I ENTERED THE FREEWAY AND CONTINUED TO ACCELERATE. AT THAT POINT OF TIME I COULD "FEEL" THE TRANSMISSION WAS NOT SHIFTING CORRECTLY . I CALLED AVONDALE TOYOTA IMMEDIATELY INFORMING THEM THERE WAS SOMETHING WRONG WITH MY TRANSMISSION. THEY SET AN APPOINTMENT UP FOR FRIDAY THE 7TH OF MARCH. I INFORMED TOYOTA THAT I WOULD PREFER TO DROP THE VEHICLE OFF WHEN I FINISHED WORK BECAUSE I FELT LIKE DRIVING IT WOULD ONLY CAUSE MORE ISSUES IF ANY. TODAY I RECEIVED A PHONE CALL FROM AVONDALE TOYOTA INFORMING THE TRANSMISSION "BURNED UP" AND IS NOT UNDER WARRANTY EVEN THOUGH OUR VEHICLE IS UNDER WARRANTY. THEIR WARRANTY REP BASED HIS OPINION ON PICTURES, STILL DIRTY FROM GOING THREW MUD, AND CONCLUDED THE TRANSMISSION WAS "ABUSED" AND TOYOTA IS NOT RESPONSIBLE FOR "ABUSE." I IMMEDIATELY WENT TO AVONDALE TOYOTA AND SPKE WITH[XXX] AND THE MECHANIC WHO LOOKED AT THE TRANSMISSION. THE MECHANIC INFORMED ME THAT ALL FLUID LEVELS WERE NORMAL, TEMPERATURE LEVELS ARE NORMAL AND NO TRANSMISSION CODES WERE TRIPPED. ZERO!!! A GEAR BROKE IN THE TRANSMISSION AND TELLING CUSTOMERS THE TRANSMISSION "BURNED" UP IS AN EASIER WAY TO INFORM CUSTOMERS.IT IS THEIR ASSUMPTION THAT I GOT STUCK IN MUD AND "ATTEMPTED TO ROCK THE VEHICLE BY MOVING THE SHIFTER BACK AND FORTH FROM DRIVE AND REVERSE WHILE I WAS ON THE ACCELERATOR." I INFORMED THE AVONDALE THAT WAS NOT THE CASE. I COULD OF SIMPLY TOOK OUR VEHICLE TO THE CAR WASH, HAD IT CLEANED AND CONTACTED TOYOTA AND TOLD THEM MY TRANSMISSION IS ACTING UP. LYING SEEMS THE WAY TO GO THESE DAYS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566743March 3, 2014
FUEL/PROPULSION SYSTEM, ENGINE
I PURCHASED MY FLEX FUEL TUNDRA 5.7 IN NOVEMBER OF 2011. I STARTED TO EXPERIENCE ISSUES WITH COLD STARTS IN DECEMBER OF 2012. I HAD AN EXTENDED CRANK TIME, AND IT WOULD TAKE MULTIPLE ATTEMPTS TO START THE TRUCK. I TOOK IT TO THE DEALERSHIP FOR THE FIRST TIME IN JANUARY OF 2013. THE DEALERSHIP RESET MY COMPUTER. THE ISSUE SEEMS TO BE RESOLVED. THE FOLLOWING WINTER, IN DECEMBER OF 2013, I STARTED TO EXPERIENCE THE SAME ISSUE WITH COLD STARTS. THE DEALER APPARENTLY RESET MY COMPUTER AGAIN. JUST A MONTH LATER, JANUARY 2014, THE EXTENDED CRANK ON COLD STARTS BEGAN AGAIN. THIS TIME, THEY TOLD ME MY ALCOHOL DENSITY WAS READING 49%. THEY SAID IT SHOULD BE AT 85%, HOWEVER, I AM NOT USING STRAIGHT ETHANOL GAS, WHICH I TOLD THEM NUMEROUS TIMES, SO MY READING SHOULD NOT BE 85%. I WAS TOLD THE COMPUTER SHOULD RESET TO 0 WHEN I FILL UP, BUT MY TRUCK IS NOT. IT'S JUST BUILDING UP, WHICH RESULTS IN AN INACCURATE ALCOHOL DENSITY READING. THE DEALERSHIP TOLD ME THAT THE ONLY CURRENT SOLUTION IS IF MY TANK DROPS BELOW 1/4 TANK, I SHOULD ONLY FILL IT HALF WAY, DRIVE IT GENTLY, AND THEN GO BACK TO FILL IT THE REST OF THE WAY. AFTER FILLING IT, I WAS TOLD TO LET IT IDLE, AND DRIVE IT GENTLY WHEN I PULL OUT OF THE GAS STATION. THIS IS UNACCEPTABLE. FOLLOWING MY LAST VISIT TO THE DEALERSHIP, WHEN I REFILLED MY TRUCK FOR THE FIRST TIME AFTER THE LAST RESET, THE 'MILES TO EMPTY' WAS READING 425! MY TRUCK USUALLY RANGES BETWEEN 300 AND 320. THE 426 MILES TO EMPTY READING ONLY HAPPENED ONCE, BUT AGAIN, THE INCONSISTENCY AND INACCURATE READINGS ARE NONSENSE, ESPECIALLY ON A $35K+ VEHICLE. SINCE THEN, I HAVE RESEARCHED THE ISSUE, AND I'M NOT THE ONLY TUNDRA OWNER WITH THIS ISSUE. OTHER FLEX FUEL TUNDRA OWNERS ARE HAVING THE SAME ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566818March 3, 2014
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2002 TOYOTA TUNDRA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, A LOUD BANGING NOISE WAS HEARD FROM THE REAR OF THE VEHICLE. AFTER STOPPING THE VEHICLE THE CONTACT DISCOVERED THAT THE METAL FUEL TANK STRAP HAD FRACTURED AND WAS MAKING CONTACT WITH THE DRIVE SHAFT. THE VEHICLE WAS DIAGNOSED BY THE DEALER, WHO DISCOVERED SEVERE RUSTING OF THE FRAME. THE CONTACT STATED THAT THE VEHICLE WAS INSPECTED IN NOVEMBER OF 2011 AND A CORROSION PROTECTION COMPOUND WAS APPLIED TO THE FRAME BUT IT DID NOT PREVENT THE DEFECT FROM OCCURRING. THE MANUFACTURER WAS NOTIFIED AND NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 118,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566428February 28, 2014
STRUCTURE:BODY
DURING OUR 2013 INSPECTION WE WERE TOLD WE HAVE SEVERE CORROSION IN THE UNDER CARRIAGE... WE TOOK IT TO THE TOYOTA DEALERSHIP WHERE WE WERE TOLD THERE HAS BEEN A RECALL ON 2000,2001,2002,2003. NOT 2004. OUR TUNDRA WAS BUILT IN MARCH 2004 AND HAS THE SAME CORROSION. HOWEVER, NO RECALL YET. WE JUST HAD OUR 2014 INSPECTION DONE AND THE VEHICLE FAILED. WE CAN NO LONGER PUT IT ON THE ROAD...SO- WE HAVE A 10 YEAR OLD VEHICLE, 30,800 MILES AND IF WE WANT TO HAVE THE CORROSION REPAIRED IT WILL COST APPROX. $10,000... IS THERE ANYTHING YOU CAN DO TO HELP? ARE THERE ANY CLASS ACTION LAW SUITS WE COULD JOIN? I'M SURE THERE ARE OTHER SIMILAR MAKES AND MODELS ON THE ROAD WITH THIS VERY ISSUE. UNBELIEVABLE POSSIBILITY OF ACCIDENTS. WE EVEN HAD TO TAKE THE SPARE TIRE OFF FROM UNDER THE VEHICLE AS WE FEARED IT WOULD FALL OFF ON THE HIGHWAY... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565973February 26, 2014
POWER TRAIN, STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
TOYOTA RECALLED FOR FRAME RUST. VEHICLE TAKEN APART AND FRAME REPLACED. VIBRATION PRESENT BETWEEN 30 AND 70MPH. VIBRATION GETS EXTREME WHEN NOT UNDER LOAD (IE SLOWING DOWN). HAS BEEN BACK AT DEALER 6 TIMES TO TRY TO IDENTIFY/REPAIR. NO RESOLUTION. TOYOTA CUSTOMER EXPERIENCE DEPARTMENT RECOMMENDED I TAKE RECOURSE. CONTACTED STATE ATTORNEY GENERAL WHO IS TRYING TO MEDIATE A RESOLUTION. AG OFFICE RECOMMENDED I FILE A COMPLAINT WITH NHTSA AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565727February 25, 2014
STRUCTURE:BODY, POWER TRAIN, SUSPENSION
TRUCK FAILED ANNUAL INSPECTION DUE TO EXTREME RUST OF FRAME AND CROSS MEMBERS TO THE POINT OF FRAME PERFORATION AND IMMINENT FAILURE. FRAME DIRECTLY UNDER DRIVER'S SEAT RUSTED THROUGH WHERE IT JOINS THE CROSS MEMBER UNDER THE TRANSMISSION. FRAME IN FRONT OF PASSENGER REAR TIRE EXTREMELY RUSTED WHERE IT JOINS THE CROSS MEMBER. THE INSPECTOR STATED THIS WAS A MORE IMMINENT CONCERN THAN THE RUSTED THROUGH PORTION UNDER THE DRIVER BECAUSE IT HAD A GOOD CHANCE OF BREAKING WITH THE NEXT POTHOLE. LEAF SPRINGS FOR DRIVERS REAR TIRE ALSO EXTREMELY RUSTED. REAR DIFFERENTIAL HOUSING RUSTED THROUGH ON THE TOP WITH OIL LEAKING OUT. EXHAUST HEAT SHIELDS AND HANGERS RUSTED AWAY COMPLETELY. THERE WAS NO MENTION OF THE REAR CROSS MEMBER OVER THE SPARE TIRE OR THE GAS TANK STRAPS BEING AN ISSUE. THEY COULD BE BUT WERE NOT THE IMMINENT CONCERN AT THIS POINT. I HAD JUST REPLACED THE RADIATOR/TRANSMISSION COOLER DUE TO RUSTING THROUGH AND ANTI-FREEZE ENTERING THE TRANSMISSION AND TRANSMISSION FLUID IN THE COOLING SYSTEM. THERE WERE OTHER ISSUES THAT ARE APPARENTLY COMMON WITH THE TUNDRA - LEAKING/CRACKED MANIFOLDS, ETC. THE TRUCK IS AT THE LOCAL DEALER PENDING REPAIR. TECHNICIAN STATED IT WAS THE WORST CASE OF UNDERCARRIAGE RUST HE HAD SEEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565660February 24, 2014
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
REAR DIFFERENTIAL HOUSING ROTTED OUT DUMPING OIL ALL OVER ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565700February 24, 2014
STEERING, STRUCTURE:BODY
JANUARY 28TH (2014) I WAS INTO YORK'S TOYOTA FOR DIAGNOSIS OF A CHECK ENGINE LIGHT AND ROUGH IDLE PROBLEM. THE CLERK AT YORK'S TOYOTA ADVISED ME OF (2) RECALLS ON MY PICKUP TRUCK (BALL JOINT & SPRAY FRAME) AND SAID "WE WILL CALL YOU TO SCHEDULE WHEN TO HAVE THESE COMPLETED AT NO COST TO YOU". FEBRUARY 6TH WHILE DRIVING SOUTHBOUND ON INTERSTATE 95 AT THE POSTED SPEED OF 75MPH IN SHERMAN MAINE THE FRONT DRIVER'S SIDE OF MY 2005 TOYOTA TUNDRA BUCKLED. AFTER PULLING TO SIDE OF THE HIGHWAY I GOT OUT OF THE TRUCK AND SAW THE FRONT DRIVER'S SIDE BALL JOINT APPEARED TO HAVE SHEERED OFF CAUSING DAMAGE TO TIE ROD END, OTHER FRONT STEERING COMPONENTS AND SOME FRONT QUARTER PANEL DAMAGE. I CALLED THE MAINE STATE POLICE WHICH COMPLETED AN ACCIDENT REPORT. YORK'S HAS REFUSED TO PAY FOR THE REPAIRS TO THE VEHICLE. MY INSURANCE REFUSES TO PAY BECAUSE THE CAUSE OF THE ACCIDENT WAS A RECALLED PART. TOYOTA CORP IN CALIFORNIA HAS REFUSED TO PAY FOR ALL THE REPAIRS TO MY VEHICLE STATING THE BALL JOINT RECALL WAS FOR PREMATURE WEAR AND SINCE MY TRUCK HAS 150,000MILES IT DOESN'T QUALIFY. THIS IS COMPLETELY UNACCEPTABLE. A RECALL WAS ISSUED AND TOYOTA IS REFUSING TO FIX THE RECALLS AND THE DAMAGES. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10565445February 22, 2014
POWER TRAIN
AFTER TRYING TO SWITCH MY TRUCK INTO 4 WHEEL DRIVE LO, THE 4 WHEEL LO LIGHT & SYMBOL WOULD FLASH AND NEVER ENGAGE. I TRIED MANY TIMES, MAKING SURE THE VEHICLE WAS ON A LEVEL SURFACE, AT A COMPETE STOP WITH EMERGENCY BRAKE ENGAGED, SHIFTING FROM 2 WHEEL DRIVE TO 4 WHEEL HI AND THEN PLACE THE VEHICLE IN NEUTRAL, WITH MY FOOT ON THE BRAKE AND TRIED TO SWITCH INTO 4 WHEEL LO....NOTHING, IT WILL NOT ENGAGE. IT WILL HOWEVER SHIFT BACK TO 4 WHEEL HI AND BACK TO 2 WHEEL DRIVE. PLEASE KEEP IN MIND, I ONLY USE 4 WHEEL DRIVE HI, DURING SNOW STORMS IN NH AND ONLY USE 4 WHEEL LO TO DRIVE UP MY DRIVEWAY, IN VERY DEEP SNOW AMOUNTS (16"-20" DEPTHS). AFTER FINDING THIS VERY DISAPPOINTING PROBLEM, I SCHEDULED AN APPOINTMENT WITH OUR LOCAL TOYOTA DEALER. THEY HAD THE VEHICLE FOR THE DAY AND WAS ABLE TO REPLICATE THE SAME PROBLEM. ACCORDING TO THE TECH AND SERVICE MANGER, IT WAS DETERMINED THAT THE 4 WHEEL DRIVE ACTUATOR HAS FAILED, THUS REQUIRING THE REPLACEMENT OF THE TRANSFER CASE, ACTUATOR AND A COMPUTER PROGRAM? ANY WAYS THIS WAS A TOYOTA SERVICE BULLETIN WHICH REFERRED THIS REMEDY FIX AND AT THE COST OF (DRUM ROLL PLEASE) $5,200.00 ARE YOU KIDDING ME! I'M AN EX AUTO MECHANIC AND PERFORM A MAJORITY OF MY SCHEDULED SERVICE AND GO TO TOYOTA FOR OTHER MAINTENANCE REPAIRS AND OR SERVICE, IN FACT MY ENTIRE FAMILY VEHICLE HISTORY CAN BE FOUND AT THIS DEALERSHIP PROVING OUR DUE DILIGENT VEHICLE UP KEEP AND LOYALTY. NOW DON'T TAKE THIS THE WRONG WAY, THIS NH TOYOTA DEALERSHIP HAS BEEN GREAT AND HELP US WITH MANY OTHER EXPENSIVE REPAIRS AND I'M NOT BLAMING THEM. I POINT THE BLAME AT THE TOYOTA CORPORATION, FOR NOT STEPPING UP TO MAKE THIS REPAIR AS A PRIORITY, AFTER ALL MY FAMILY HAS OWNED (10) TOYOTA VEHICLES OVER THE PAST 20 YEARS AND ALL OF THEM HAVE REACHED THE 150K - 180K MILES WITHOUT THIS PROBLEM OCCURRING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565345February 21, 2014
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, ELECTRICAL SYSTEM, STRUCTURE:BODY
THE POWER WINDOWS ON ALL 4 DOORS DO NOT WORK WHEN THE WEATHER GOES TO JUST FREEZING. I DO NOT THINK THERE IS ENOUGH INSULATION IN THE DOORS OR WATER IS ACCUMULATING INSIDE THE MOTORS THAT RUN WINDOWS. I HAVE ONLY OWNED THIS TRUCK SINCE NOVEMBER OF 2012 AND DID NOT DRIVE IT LAST WINTER AS I WORK AWAY FROM HOME FOR MONTHS AT A TIME. THIS WINTER I WAS HOME AND THE POWER WINDOWS DO NOT WORK WHEN IT IS COLD OUTSIDE. I HAVE NEVER EXPERIENCED THIS WITH ANY OTHER VEHICLE IN COLD/FROZEN WEATHER BEFORE SO, I THINK THERE IS SOMETHING WRONG. I LIVE IN WASHINGTON STATE AND IT DOES NOT GET THAT COLD OVERNIGHT HERE WHERE I LIVE JUST DOWN TO FREEZING USUALLY IN WINTER. MY WIFE DRIVES AN ACURA RL 2006 AND HAS NEVER HAD THIS HAPPEN TO HER WITH HER CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564960February 19, 2014
STRUCTURE:BODY
I PURCHASED THE VEHICLE BRAND NEW FROM JOE PECHELES TOYOTA IN WASHINGTON, NC. I DISCOVERED DENTS IN THE ROOF 5 DAYS AFTER PURCHASE. THE ROOF SOMETIMES VIBRATES AND MAKES NOISE WHEN DRIVEN. YOU CAN PLACE YOUR HAND ALMOST ANYWHERE ON THE ROOF AND IT CAVITATES. I CONTACTED THE DEALER AND TOYOTA'S CUSTOMER CARE. I WAS TOLD IN AN EMAIL BY THEIR CUSTOMER CARE DEPARTMENT SUPERVISOR [XXX] THAT THIS IS NOT A SAFETY ISSUE. I HAD A MEETING WITH DISTRICT SERVICE MANAGER [XXX] AND JOE PECHELES GENERAL MANAGER [XXX] ON FEB. 17, 2014. I WAS SHOWN A DIAGRAM OF THE ROOF AND THE SUPPORT BRACES. THE INTERIOR LINER WAS REMOVED AND [XXX] LOOKED AT THE SUPPORT BRACES AND TOLD ME THE ROOF MET MANUFACTURING SPECIFICATIONS AND THAT THEY COULD NOT ACCOUNT FOR THE DENTS AND THE CAVITATING. HE SUGGESTED THAT MAYBE SOMETHING HEAVY WAS PLACED ON THE ROOF TO CAUSE THE DENTS EVEN THOUGH THERE IS NO EVIDENCE TO MATCH HIS CLAIM, NO SCRATCHES, SCRAPES, THE PAINT IS PERFECT, THE INDENTS ARE NOT LOCATED IN A SPECIFIC AREA. HE STATED ALL TOYOTA TUNDRA'S WITH A SUN ROOF ARE MANUFACTURED THE SAME. WHEN THE INTERIOR LINER WAS REMOVED I PLACED MY HAND ON THE ROOF JUST ABOVE THE SUPPORT BRACES AND THE ROOF FLEXES WHERE IT'?S SUPPOSED TO BE SUPPORTED MOST, THE METAL IS VERY THIN. THERE WAS NO AUTO BODY MECHANIC TO ANSWER ANY OF MY CONCERNS DURING THIS MEETING AND THEY CONVENIENTLY HAD NO OTHER TUNDRA WITH A SUNROOF TO COMPARE WITH MINE. EARLIER WHEN I WAS COMMUNICATING WITH TOYOTA CUSTOMER CARE I TOOK THE VEHICLE TO AN AUTO BODY SHOP. I WAS TOLD THE ROOF WAS NOT STRUCTURALLY SUPPORTED PROPERLY AND THEY GAVE ME AN ESTIMATE TO PROPERLY FIX IT. I EMAILED THIS INFORMATION TO THEIR CUSTOMER CARE DEPARTMENT AND NO MENTION HAS BEEN MADE BY TOYOTA ABOUT THE FINDINGS. I FEEL THIS IS A SAFETY ISSUE AND IF THIS TRUCK FLIPS OVER THE ROOF WILL OFFER NO PROTECTION TO THE OCCUPANTS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564636February 17, 2014
ENGINE
I PURCHASED A 2014 TOYOTA TUNDRA ON 02/04/14. I HAD DRIVEN THE TRUCK APPROXIMATELY 4 TIMES AND ON 02/10/14, WITH 236 MILES, I STARTED THE TRUCK TO GO TO WORK. I WENT BACK IN MY HOUSE, AS THE TEMPERATURE WAS AROUND 0 DEGREES FAHRENHEIT AND ALLOWED THE TRUCK TO RUN FOR SEVERAL MINUTES. I RETURNED TO MY TRUCK AND LEFT FOR WORK. AFTER DRIVING FOR SEVERAL MILES, THE CHECK ENGINE LIGHT CAME ON AND THE TRUCK ENTERED "LIMP MODE." I WAS NOT FAR FROM WORK SO I CONTINUED TO WORK, DRIVING AT A MAX SPEED OF 40 MPH. I CONTACTED THE DEALER AND ADVISED THEM OF THE PROBLEM. THE TRUCK WAS SUBSEQUENTLY TOWED BACK TO THE DEALER. ON 2/12/14 I PICKED THE TRUCK UP FROM THE DEALER. I WAS TOLD IT WAS AN AIP (AIR INJECTION PUMP) FAILURE. I WAS ALSO TOLD THERE IS NO FIX, AND THE PROBLEM COULD HAPPEN AGAIN IN COLD CLIMATE. AFTER SEVERAL PHONE CALLS TO TOYOTA CUSTOMER CARE, I GOT NOWHERE. I WAS TOLD THERE IS A FIX IN THE WORKS, BUT FOR NOW I AM LEFT WITH A TRUCK THAT MAY GO INTO LIMP MODE WHEN IT IS COLD OUT. LIVING IN THE NORTH EASTERN UNITED STATES, IT IS COLD HERE FROM OCTOBER TO MID-MARCH. IF THIS TRUCK WERE TO SUDDENLY ENTER LIMP MODE WHEN I AM ATTEMPTING TO ASCEND A HILL, THIS COULD PRESENT A SAFETY ISSUE TO MYSELF AND OTHER MOTORISTS, AS I WOULD SEVERELY BE IMPEDING THE SAFE FLOW OF TRAFFIC, GOING 10 MPH UPHILL, WITHOUT SO MUCH AS A WARNING. I FEEL THE SUDDEN REDUCTION IN POWER COULD GREATLY REDUCE THE OPERATORS ABILITY TO SAFELY OPERATE THE TRUCK, ESPECIAL WHEN NEGOTIATING TRAFFIC. IT IS EXTREMELY DISHEARTENING TO ME TO KNOWING THAT I BOUGHT A $39,000 TRUCK, TOUTED AS BEING AMONG THE MOST RELIABLE AND DEPENDABLE, THAT MAY OR MAY NOT RUN WHEN THE TEMPERATURE FALLS..AND AFTER SPEAKING WITH TOYOTA, THEY KNOW IT IS A PROBLEM.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564492February 15, 2014
STRUCTURE, TIRES:TEMPORARY/EMERGENCY SPARE TIRE
LAST YEAR MY SPARE TIRE AND HOLDING BRACKET TORE LOOSE FROM THE FRAME AND ONTO THE HIGHWAY. I WENT TO A LOCAL GARAGE TO FIND THE CAUSE OF THE PROBLEM AND WAS TOLD THAT THE FRAME IS SO CORRODED IT IS NOT SAFE TO DRIVE. LATTER WE LEARNED THAT THERE HAD BEEN TWO MAJOR SAFETY RECALLS ON THE 2002 TUNDRA.MANY WERE NOTIFIED OF THESE RECALLS AND HAD NEW FRAMES INSTALLED BY TOYOTA AT NO COST TO THE OWNERS. WE WERE NOT NOTIFIED OF THESE RECALLS BY THE DEALERSHIP WHERE WE BOUGHT THE TRUCK NOR BY TOYOTA CORPORATION.IN NOVEMBER 2013 WE WENT TO SHEPARD TOYOTA IN ROCKLAND WHERE WE BOUGHT THE TRUCK AND THEY TOLD US THAT THE RECALL HAD EXPIRED.I THEN SENT A LETTER BY CERTIFIED MAIL TO TOYOTA CUSTOMER EXPERIENCE CENTER ON DECEMBER 30, 2013. THEY DID NOT REPLY. THERE WERE 2 MAJOR SAFETY RECALLS ON MY TRUCK AND I WAS NOT NOTIFIED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564514February 15, 2014
WHEELS, TIRES
USING THE SPARE TIRE ON REAR PASSENGER SIDE DUNLOP TG35 GRANDTREK 265 70 R16 THE TIRE WAS LIKE NEW. TREAD COMPLETELY SEPARATED FROM THE TIRE. GAINED CONTROL AND PULLED OVER TO THE SIDE OF THE ROAD. NO TREAD...BUT REMAINING TIRE WAS STILL INFLATED...WITH STEEL BELT SHOWING. DID DAMAGE TO INSIDE FENDER WELL....FENDER....TORE OFF MUD FLAP AND DAMAGED BLACK PLASTIC FENDER WELL COVER. I CHANGED TIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564327February 14, 2014
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2008 TOYOTA TUNDRA. THE CONTACT STATED THAT THE TRAILER HITCH, THE FRAME RECEIVING REAR AREA AND THE REAR BUMPER WAS SEVERELY CORRODED. THE HITCH FRAME WAS FRACTURED IN PIECES DUE TO THE CORROSION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAS ADVISED THAT THE VEHICLE WAS NOT REPAIRABLE. THE APPROXIMATE FAILURE MILEAGE WAS 34,000 AND THE CURRENT MILEAGE WAS 36,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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