Toyota Sienna Complaints

9,048 consumer complaints on file.

#10957213February 27, 2017
AIR BAGS
IT IS COMPLETELY UNACCEPTABLE THAT TOYOTA IS RECOMMENDING "THAT YOU DO NOT OPERATE THE VEHICLE WITH AN OCCUPANT IN THE FRONT PASSENGER SEAT" AS AN INTERIM SOLUTION TO THE AIRBAG RECALL. I HAVE A LARGE FAMILY AND ABSOLUTELY RELY ON THAT FRONT SEAT AND THEY ARE TELLING ME NOT TO USE IT. THEY MUST OFFER REASONABLE ACCOMMODATIONS TO ENSURE THAT MY FAMILY IS SAFE, INCLUDING A FREE RENTAL IF NEEDED. I WILL NOT ACCEPT THEIR RECOMMENDATION AND THEY MUST PROVIDE A REASONABLE ALTERNATIVE AND GET THIS RESOLVED VERY QUICKLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957327February 27, 2017
AIR BAGS
TAKATA RECALL: I BEGAN TALKING TO TOYOTA'S 1800 # ON TUESDAY, FEBRUARY 21 ABOUT NEEDING A LOANER CAR BECAUSE OUR 2012 SIENNA IS AFFECTED BY THE TAKATA RECALL. ON THE 23RD OF FEBRUARY, THE DEALER DON MCGILL TOYOTA LOCATED AT KIRKWOOD/I-10 CALLED SAYING THEY COULD OFFER US A CHRYSLER TOWN & COUNTRY VAN BUT ONLY THAT ONE DAY. MY WIFE WAS OUT OF TOWN UNTIL SATURDAY, BUT I WAS TOLD THEY COULDN'T HOLD THE LOANER CAR THAT LONG. THE REPRESENTATIVE THAN SUGGESTED THAT A DEALERSHIP CLOSER TO OUR HOME COULD HELP ME BETTER AND TRANSFERRED MY INFORMATION TO A DEALER AT I-10/MASON ROAD IN KATY. NO ONE HAS EVER CALLED ME FROM THIS LOCATION AND I HAVE LEFT 3 MESSAGES ON THE SERVICE MANAGER'S LINE WITHOUT A CALL BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957335February 27, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000(AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ..UPDATED 05/23/17 *BF *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957404February 27, 2017
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2013 TOYOTA SIENNA. WHILE DRIVING 5 MPH IN A PARKING LOT, THE REAR DRIVER SIDE SLIDING DOOR OPENED INDEPENDENTLY. THE CONTACT WAS INSTRUCTED TO DISENGAGE THE SLIDING DOOR, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE LATCH FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 74,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957421February 27, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V340000 (AIR BAGS) AND 16V643000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT AND VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956960February 25, 2017
VISIBILITY/WIPER
02/16/17 AT 5:57PM, WHILE TRAVELING NORTHBOUND ON HWY 63 (LIKELIKE) BEFORE ENTERING THE WILSON TUNNEL, A ROCK FLEW UP AND DAMAGED MY WINDSHIELD ON THE PASSENGER SIDE. IT IS SPLINTERING THE WINDSHIELD. WHO DO I CONTACT TO REPLACE IT?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956901February 25, 2017
AIR BAGS
MILEAGE 128,054 AIRBAG LIGHT WENT GONE OFF. TOYOTA SAYING THE ENTIRE AIRBAG SYSTEM NEEDS TO BE REPLACE. THEY PERFORMED A HARD COMPUTER REST. 02/13/17 - 02/25/17 (CURRENT) THE LIGHT COMES ON AT DIFFERENT TIMES'. LIGHT COMES ON WHEN CAR IS STARTED IN PARK LIGHT COMES ON ONCE THE CAR IS STARTED AND THE DRIVER SEAT BELT IS CONNECTED LIGHT COMES ON ONCE THE CAR IS STARTED, DRIVER SEAT BELT CONNECTED AND THE CAR IS IN DRIVE. THE DEALERSHIP REPLACED THE DASHBOARD ON A RECALL AND SINCE THEN THE AIRBAG LIGHT HAS BEEN ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956684February 24, 2017
AIR BAGS
AIRBAG WARNING LIGHT CAME ON AND IS BLINKING FOR THE LAST COUPLE OF WEEKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956782February 24, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956823February 24, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE). THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956575February 23, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956585February 23, 2017
AIR BAGS, ELECTRICAL SYSTEM
TAKATA RECALL & DOOR RECALL - I AM TRYING TO SELL MY VEHICLE PRIVATELY BECAUSE I PURCHASED A NEW VEHICLE AND NOW I AM UNABLE TO SELL IT AS THERE IS NO REMEDY AND TOYOTA HAS RECOMMENDED THAT NO ONE SHOULD SIT IN THE FRONT PASSENGER SEAT --- REALLY?THERE NEEDS TO BE PRESSURE ON TOYOTA TO FIX IMMEDIATELY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956611February 23, 2017
ELECTRICAL SYSTEM
OUR DAUGHTER-IN-LAW RECEIVED AN INTERIM RECALL NOTICE FROM TOYOTA YESTERDAY. (SAFETY RECALL G04). APPARENTLY THERE IS A POSSIBILITY THAT THE SLIDING DOOR ON THE SIENA CAN COME OPEN WHILE THE VAN IS IN MOTION ENDANGERING THE OCCUPANTS. IN THIS CASE, THE OCCUPANTS ARE OUR FOUR YEAR GRANDSON, WHO HAS DOWN SYNDROME, AND THREE YEAR OLD GRANDDAUGHTER. TOYOTA HAS DECLINED TO DISCLOSE WHETHER THERE HAVE BEEN ANY ACCIDENTS, INJURIES OR DEATHS DUE TO THIS DEFECT. THEY ARE WORKING ON A FIX BUT DO NOT HAVE A SOLUTION. TOYOTA'S RECOMMENDATION IS TO DISENGAGE THE ELECTRONIC DOORS. WE VIEWED THAT ADDITIONAL COST OPTION AS A SAFETY AND CONVENIENCE FACTOR FOR OUR DAUGHTER-IN-LAW. SURELY, A COMPANY WITH THE RESOURCES OF TOYOTA COULD COME UP WITH A FIX CONCURRENTLY WITH THIS NOTICE! MINIVANS ARE GENERALLY DRIVEN BY FAMILIES WITH CHILDREN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956650February 23, 2017
STRUCTURE:BODY
IN STATIONARY MODE MY SLIDING DOORS WILL NOT OPEN, OR WILL OPEN INTERMITTENTLY, OR WILL NOT OPEN AT ALL OR WILL NOT CLOSE AT ALL OR WILL NOT LATCH. THE PASSENGER DOOR WOULD NOT CLOSE ALL THE WAY AND SO I HAD TO DRIVE HOME WITH THE DOOR UNLATCHED AND BEEPING AT ME STAYING PART WAY OPEN EVEN WHILE OPERATING THE VEHICLE. I SEE THAT THE 2005 TOYOTA SIENNA WAS GIVEN AN EXTRA 9 YEARS WARRANTY FOR THIS ISSUE OR 120K MILES, MY CAR HAS ONLY 110K MILES AND HAS THE SAME ISSUES AS THE NHTSA CAMPAIGN NUMBER: 16V858. BOTH DOORS WERE AFFECTED WITHIN A WEEK OF EACH OTHER. THE DEALER DIAGNOSED THE ACTUATOR MOTORS ON BOTH SIDES AS COINCIDENTALLY GOING OUT AT THE SAME TIME BUT REPLACING THE ACTUATOR MOTOR ON THE PASSENGER SIDE DID NOT FIX THE ISSUE. AFTER REMOVING THE PASSENGER DOOR THEY SAY THAT THE CABLE IS BAD AND THE CLUTCH IS WORN OUT ON THE MOTOR/PART THAT MOVES THE DOOR IS BAD OR BROKEN. THE FIRST NIGHT I SAW THE PROBLEM THE CAR ALARM CAME ON REALLY MUFFLED AND RAN THE BATTERY DOWN SO THE BATTERY HAD TO BE REPLACED. THIS MAY HAVE BEEN ASSOCIATED WITH THE DOOR IS MY THINKING SINCE ALL THIS HAPPENED WITHIN A FEW HOURS OF EACH EVENT. (THIS DOOR HAS BEEN FROZEN SHUT TWICE SINCE I HAVE OWNED THE VEHICLE AND HAD TO WAIT FOR IT TO THAW TO GET IT TO OPEN OR SHUT.) THIS VEHICLE HAS NOT HAD HEAVY USE, ONLY LIGHT USE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956291February 22, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE RECALL NOTICE DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956403February 22, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER,THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956012February 21, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956111February 21, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 11V560000 (AIR BAGS); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 05/16/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956157February 21, 2017
SEAT BELTS
THE FRONT DRIVER AND PASSENGER SIDE SEAT BELTS DO NOT RETRACT. HAVE TO YANK THEM AND TRY ALL KINDS OF THINGS TO GET THEM TO RETRACT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956178February 21, 2017
STRUCTURE:BODY
PASSENGER SIDE POWER DOOR CABLE SYSTEM BROKE. THIS IS A KNOWN ISSUE FOR TOYOTA BUT FOR SOME REASON THEY ARE NOT COVERING THE REPAIR FOR 2009 MODEL YEARS. PLEASE SEE ATTACHMENT WHICH DOCUMENTS THIS WOULD BE COVERED FOR OTHER YEARS....EVEN THOUGH NO CHANGE IN DESIGN OCCURRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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