Toyota Prius V Complaints

479 consumer complaints on file.

#11234238July 23, 2019
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
THE CAR WOULD NOT ACCELERATE AS EXPECTED. IT BEHAVED AS IF THE FUEL INJECTOR WAS NOT WORKING PROPERLY. WE WERE NOT ABLE TO KEEP A CONSISTENT SPEED AND THE MOTOR STARTED TO HAVE A ROUGH IDLE SOUND. THE HYBRID SYSTEM STOPPED WORKING, THE ICON OF THE BATTERIES TURNED PURPLE AND WOULD NOT RECHARGE WHEN STOPPING. WE TOOK IT INTO THE DEALERSHIP, THE SERVICE PERSON THEY SAID IT WAS A SOFTWARE AND EMISSIONS MISS-FIRE ISSUE. IT WILL TAKE A PART TO BE REPLACED AND SOFTWARE UPDATED. TOYOTA SENT OUT A MEMO TO THEM STATING THIS MIGHT HAPPEN AND THIS IS HOW TO FIX IT. IT SEEMS SINCE THEY ARE WARNING SERVICE STAFF TO BE AWARE OF THIS THAT MAYBE THEY SHOULD TAKE CARE OF IT BEFORE IT HAPPENS AND NOT HAVE ME PAY OVER $900 AND THE STRESS OF IT HAPPENING ON THE FREEWAY AND THEN HAVING ME GET IT FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232922July 17, 2019
ENGINE
OUR 2012 PRIUS V HAS CONTINUOUSLY BEEN BURNING OIL AT AN ALARMING RATE. IT WAS PUT THROUGH AN OIL CONSUMPTION TEST AT THE DEALERSHIP AND THEY CLAIMED NOT TO KNOW WHAT THE PROBLEM WAS (JUST THAT THE CAR WAS GETTING OLDER AND WE SHOULD PROBABLY BUY A NEW ONE), EVEN THOUGH THEY HAVE ISSUED A TSB TO DEALERSHIPS ABOUT THIS PROBLEM. AT THIS POINT, WE ARE BARELY ABLE TO DRIVE THE CAR ANY DISTANCE WITHOUT HAVING TO PUT MORE OIL IN. WE HAVE ALWAYS KEPT UP ON THE MAINTENANCE FOR THE VEHICLE, WE RECENTLY REPLACED THE HEAD GASKET AND THE COOLANT IN THE CAR, BUT NOW THE CAR JUST RUNS HOT WITH THE FAN RUNNING ALL THE TIME AND THE OIL IS CONSISTENTLY BURNING. WE'VE NEVER HAD TO PUT OIL INTO THE CAR OURSELVES BETWEEN MAINTENANCE SESSIONS AND NOW THEY HAVE US COMING IN TO CHANGE OIL EVERY 5K MILES INSTEAD OF EVERY 10K MILES AS BEFORE. EVEN THEN, WE ARE STILL HAVING TO ADD OIL IN BETWEEN VISITS. I BOUGHT THE CAR AS A COMMUTER VEHICLE, IT HAS ABOUT 200,000 MILES ON IT, DRIVING IT 5 DAYS PER WEEK, ABOUT 100 MILES PER DAY. DEPENDING ON THE QUOTE TO FIX IT (FROM A NON DEALER BECAUSE THEY WON'T ACKNOWLEDGE THERE'S A PROBLEM), I WILL PROBABLY HAVE TO TRADE THE CAR IN AT A MINIMAL VALUE IN ORDER TO PURCHASE A NEW CAR, WHICH I REALLY CANNOT AFFORD TO DO RIGHT NOW. THIS PROBLEM IS ONLY OCCURRING WHEN THE CAR IS MOVING. THERE IS NO LEAK, AS IT WOULD BE EVIDENT ON MY DRIVEWAY. I MOSTLY DRIVE THE CAR ON THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232453July 16, 2019
ELECTRICAL SYSTEM, ENGINE
AFTER THE LATEST HYBRID SOFTWARE UPGRADE ON MY CAR WE NOTICED THAT THE GAS MILEAGE DROPPED BY 10%. THEN AS WE WERE DRIVING IN HEAVY TRAFFIC ON A TWO LANES FOUR DIFFERENT WARNING LIGHTS CAME ON TWO WHICH WERE FOR THE BRAKING SYSTEM AND TWO OTHERS FOR THE HYBRID SYSTEM. TOOK THE CAR TO THE TOYOTA SHOP AND THEY FOUND THE HYBRID BATTERS NEEDED TO BE REPLACED AT 63,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231606July 13, 2019
ELECTRICAL SYSTEM
HEADLIGHTS BURN OUT IN LESS THAN 6 MONTHS DUE TO DEGRADATION OF THE WIRING HARNESS. AS THE VEHICLE AGES, HEADLIGHT LIFE DECREASES DRAMATICALLY. THIS IS A SAFETY HAZARD. IN THE MOST RECENT BULB FAILURE, BOTH BULBS FAILED ON THE SAME DAY - AND ONLY BECAME APPARENT THAT NIGHT..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229029July 2, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2016 TOYOTA PRIUS V. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V085000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AVONDALE TOYOTA (10005 PAPAGO FWY, AVONDALE, AZ 85323) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11223095June 28, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
'TAKATA RECALL ' I BELIEVE THERE IS A MAJOR PROBLEM WITH TOYOTA PRIUS V THEY MAKE IT ONLY FOR FIVE YEARS, THEY STOP MAKING IT AFTER 2016 BECAUSE THEY REALIZE THERE IS SO MUCH PROBLEMS IN THE ENGINE, MANY CAR THIS MODEL THE ENGINE GET IN FIRES, HEAD GASKET HAD TO BE REPLACED AT 125,000 MILE. HYBRID BATTERY IT GO BAD AT 120,000 MILES WHERE IS MOST PRIUS HYBRID BATTERY GO FOR 250,000 MILE MINIMUM. MY PRIUS BE IN GIN GA ON FIRE BECAUSE THERE IS A PIECE OF METAL FROM THE ENGINE FELL DOWN IN THE ENGIN BLOCK AND THE ENGINE BREAK DOWN WITH A BIG HOLE AND MOST OF THE ENGINE OIL CAME DOWN IN TO THE MUFFLER AND MY CAR GOT ON FIRE. AND THAT'S HAPPENED I WAS DRIVING ON THE FREEWAY AND THERE IS NO CHECK ENGINE LIGHT CAME ON AS A WARNING WHEN THAT PIECE OF METAL FROM THE VALVE LIFTER I BELIEVE FILL DOWN IN TO THE BLOCK.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11228305June 28, 2019
ENGINE
EXCESSIVE OIL CONSUMPTION STARTED 70,000 MILES. BURN OIL 1QT EVERY 1000 MILES GETTING WORSE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217313June 1, 2019
ENGINE
I HAVE 2014 PRIUS V AND THE CAR WAS WORKING FINE WITH NO PROBLEM AT ALL. I GOT A RECALL FROM TOYOTA THAT MY CAR NEEDS SOFTWARE UPDATE AS A REMEDY FOR MANUFACTURING PROBLEM. I TOOK MY PRIUS TO TOYOTA DEALER IN NEW YORK CITY TO PERFORM THE RECALL. THE RECALL WAS DONE AND THE CAR PROBLEMS STARTED. THE CAR WAS OVERHEATING NOW SO I TOOK IT TO A MECHANIC TO FIND WHY,THE MECHANIC SAID IT WAS THE WATER PUMP AND CHANGED IT BUT THE OVERHEATING WAS STILL THERE BUT WAS REDUCED. LATER,THE CAR WAS SHAKING BADLY AT 15-20 MPH SPEED. I TOOK IT TO THE MECHANIC TO CHECK WHAT'S THE PROBLEM,THE MECHANIC SHOCKED ME WITH THE NEWS THAT THE ENGINE NEEDS TO BE REPLACED BECAUSE IT IS DEFECTIVE INSIDE BECAUSE OF OVERHEATING OF THE CAR. NOW I DO NOT KNOW WHAT TO DO BECAUSE I NEED A LOT OF MONEY FOR THE ENGINE REPLACEMENT. ALL MY CAR PROBLEMS HAVE STARTED AFTER THE RECALL DONE. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210079May 26, 2019
VEHICLE SPEED CONTROL
I WAS SLOWLY ( < 5MPH) APPROACHING A STOPLIGHT AT A BUSY INTERSECTION IN A 25 MPH ZONE ON A 4 LANE STREET THERE WERE 2 VEHICLES AHEAD OF ME. EVERYTHING SEEMED FINE UNTIL MY VEHICLE SUDDENLY ACCELERATED RAPIDLY AND I WAS UNABLE TO STOP IT. THE PATH OF LEAST RESISTANCE WAS TO DRIVE IT INTO THE CAR IN FRONT OF ME AND NOT TO SWERVE. ONCE I HAD STOPPED AND CAUGHT MY BREATH, I PUT THE CAR INTO REVERSE TO BACK AWAY FROM THE CAR I HAD HIT, AND ONCE AGAIN THE CAR RAPIDLY ACCELERATED BACKWARD INTO THE CAR BEHIND ME. UNTIL THIS TIME I HAVE HAD ABSOLUTELY NO PROBLEMS WITH THE VEHICLE. IT ONLY HAS BEEN DRIVEN 14,500 MILES.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11209722May 24, 2019
EXTERIOR LIGHTING
THE PRIUS V 2017 VEHICLE 4 SERIES DOES NOT COME WITH 'FOG LIGHTING' WHICH I HAD IN MY PRIUS V 2012 AND USED ALL THE TIME-THE CAR I HAVE DOES COME WITH LED DAY RUNNING LIGHTS-I REALLY NEVER KNEW THEY WERE LIGHTS BECAUSE I NEVER SAW THEM ON. AT THE DEALERS-THE DID RESET THEM AND THE LIGHTS WORKED BUT NOW TOYOTA WANTS TO CHARGE ME $300-400 TO TRACE THE POWER LINES-THE RELAY TO THESE LIGHTS IS $31-BUT FOR SAFETY REASONS-ESPECIALLY IN TEXAS AND THE BRIGHT SUN-I WISH THEY WERE WORKING AND SHOULD BE LOOKED AT BY THE DEALERS FOR ALL OWNERS. I DRIVE PROFESSIONALLY SO MY PASSENGER'S SAFETY IS ALSO MY MAIN CONCERN IN THE MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209185May 22, 2019
SERVICE BRAKES
PARTIAL BRAKE FAILURE CAUSED BY FAULTY BRAKE BOOSTER AND ACTUATOR. VEHICLE WAS IN MOTIONN ON ROADWAY WHEN LOSS OF BRAKING SUDDENLY HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209069May 21, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
MAY 3, 2019, APPROXIMATELY 33 DAYS AFTER SOFTWARE UPDATED DUE TO RECALL (TO PREVENT STALLING) VEHICLE EXPERIENCED UNINTENDED ACCELERATION. DUE TO LOCATION OF EVENT, ALL PROPERTY DAMAGE AND INJURIES WERE MINOR. EVENT HAS BEEN REPORTED TO TOYOTA AND OWNER'S AUTO INSURANCE PROVIDER. VEHICLE WAS IN A COMMERCIAL PARKING LOT, BRAKING IN PROCESS, MOVING AT LESS THAN 5 MPH WHEN ACCELERATION OCCURRED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11207808May 15, 2019
ENGINE
ENGINE IS STARTING TO BURN OIL AFTER 120000 MILES. APPEARS ENGINE HAS AN INHERENT DESIGN FLAW AS THE SOLUTION TO THIS PROBLEM PER TOYOTA IS TO REPLACE RINGS AND PISTONS AT A $4500 COST TO THE OWNER. SPOKE TO TOYOTA CUSTOMER CARE AND THEY SAY THEY HAVEN'T HEARD ANYTHING YET I TOOK MY CAR TO A TOYOTA DEALERSHIP AND THE SERVICE ADVISOR SAID THAT TOYOTA KNOWS ALL ABOUT THE PROBLEM SO SOMEONE IS NOT TELLING THE TRUTH. I BELIEVE THAT TOYOTA SHOULD STEP UP AND REPAIR THIS DEFECT NOW THAT THEY KNOW THEY HAVE IT AT THEIR COST. I HAD A 100000 WARRANTY ON THE VEHICLE AND HAVE ALWAYS SERVICED IT EVERY 5000 MILES. THAT'S HOW I FOUND OUT THAT I HAD THE PROBLEM. THE NEXT PROBLEM IS THAT THE OWNERS ARE GOING TO SELL THEIR VEHICLES TO AN UNSUSPECTING OWNER WHO WILL INHERENT THIS PROBLEM. ALSO, THE VALUE OF MY CAR WILL DIMINISH AS A RESULT OF THIS DEFECT. TOYOTA JUST WANTS THIS PROBLEM TO GO AWAY AND THAT'S NOT RIGHT THAT THEY DON'T MAKE AN ACCOMMODATION TO HELP THE CONSUMER WHO HAS TRUSTED THEM OVER THE MANY YEARS. I HAVE PURCHASED 3 OTHER TOYOTA S OVER THE YEARS AND THEY ALL LIVED UP TO THE QUALITY THAT TOYOTA SELLS TO THE CONSUMER. THIS TIME THEY HAVE AN INHERENT DESIGN ISSUE THAT THEY WANT TO SWEEP UNDER THE RUG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205302May 2, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 TOYOTA PRIUS V. WHILE DRIVING APPROXIMATELY 20 MPH AND ATTEMPTING TO BRAKE, THE VEHICLE DID NOT STOP AND THE TIRE PRESSURE MONITORING SYSTEM, ANTI-LOCK, BRAKE, AND ELECTRONIC STABILITY CONTROL INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO JOHN ELWAY'S CROWN TOYOTA (1201 KETTERING DR, ONTARIO, CA 91761) WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER/BRAKE BOOSTER PUMP AND MASTER CYLINDER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE VEHICLE HAD A SOFTWARE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 106,853. THE CONSUMER STATED THE VEHICLE OVER HEATED. THE HYBRID BATTERY PACK NEEDED TO BE REPLACED AND THE WAS ALSO AN ISSUE CONCERNING THE ELECTRIC PUMP ASSEMBLY. A RECALL REPAIR WAS COMPLETED ON THE VEHICLE THAT CAUSED ISSUES WITH THE MASTER CYLINDER AND BRAKE BOOSTER PUMP ASSEMBLY. THE CONSUMER HAS SINCE NOT DRIVEN THE VEHICLE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205371May 2, 2019
UNKNOWN OR OTHER
I LIVE IN AN APARTMENT COMPLEX IN ILLINOIS, AND I DO NOT HAVE A GARAGE. I THINK THAT SOME, IF NOT ALL, OF MY TIRES WERE STOLEN OVERNIGHT WHILE I WAS SLEEPING. I DO NOT HAVE A CAR ALARM. I BOUGHT 4 NEW AND VERY INEXPENSIVE TIRES TODAY. THE TIRE THEFT COULD HAVE HAPPENED IN MY PARKING LOT, OR AT AN AUTO-BODY SHOP LIKE NTB WHILE I WAS GETTING AN OIL CHANGE. I THINK IT WAS THE NTB IN DEKALB, ILLINOIS. I AM NOT 100% SURE IF THIS IS WHERE IT HAPPENED.I AM NOT SURE WHEN IT HAPPENED. MY TIRES WERE SO BALD, THAT I ALMOST LANDED IN THE DITCH. CAN YOU PLEASE START A DOT TIRE IDENTIFICATION NUMBER REGISTRATION FORM ONLINE VIA YOUR WEBSITE? IT WOULD BE EASIER TO TRACK TIRES BOUGHT BY HONEST AND HARD-WORKING MIDDLE-CLASS AMERICANS. ALSO, ARE ALL 4 DOT ID NUMBERS SUPPOSED TO BE THE SAME IF YOU BUY 4 NEW TIRES ALL AT ONCE? THE DOT ID NUMBER IS LOCATED ON EVERY TIRE APPROVED BY THE NHTSA. I WOULD UPLOAD PICTURES OF ALL 4 OF MY NEW TIRES IF THAT WAS THE OPTION. PLEASE HELP HONEST PEOPLE SAVE MONEY AND TIME! MC FROM ILLINOIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203591April 24, 2019
SERVICE BRAKES
CAR EXPERIENCED GREATLY DIMINISHED BRAKING POWER ON INTERSTATE 75 PRIOR TO APPROACHING HEAVY TRAFFIC BACKED UP TO EXIT. MANY WARNING LIGHTS ILLUMINATED ON THE DASH: BRAKE, ABS, ETC. TOYOTA HAS ALREADY ISSUED A WARRANTY EXTENSION FOR THIS ISSUE FOR THE STANDARD MODEL PRIUS, AND I BELIEVE THIS IS A SAFETY HAZARD ON THE PRIUS V WAGON AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203008April 22, 2019
ENGINE
ENGINE MISFIRING AT START. WHILE AT INTERSECTION IN CITY AND TURNING LEFT, ACCELERATING AND TRIGGERING THE COMBUSTION ENGINE, MISFIRING CAUSING JERKING AND LACK OF ACCELERATION ALMOST CAUSING A STALLED CAR IN ONCOMING TRAFFIC. CHECK ENGINE LIGHT ON. SERVICE SAYS MISFIRING CAUSED BY FAULTY HEAD GASKET. APPEARS TO BE SYMPTOMATIC OF GEN 3 PRIUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193209April 1, 2019
ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
CAR BEGAN TO DISPLAY INCOHERENT DASH ICON AND ALERTS. WE PARKED AND HAD A TOW SERVICE DELIVER OUR VEHICLE TO TOWN & COUNTRY TOYOTA, SOUTH BLVD, CHARLOTTE NC. THERE THEY TOLD US IT NEEDED ALTERNATELY A $1,500 REPAIR, A $350 REPAIR AND FINALLY A $100 REPAIR, NONE OF WHICH THE SERVICE SALESMAN COULD DESCRIBE OR EXPLAIN. WHEN WE MENTIONED THE SYMPTOMS WERE IDENTICAL TO THE "HYBRID SYSTEM/FAILSAFE DRIVING MODE" RECALL NOTICE HE WAS EVASIVE AND SAID THAT WE WERE TOO LATE FOR THE RECALL. WE DIDN'T THINK IT WAS POSSIBLE TO BE TOO LATE FOR A SAFETY RECALL, ESPECIALLY ONE THAT LANDED IN THE LAST WEEK. AFTER TWO (2) 20 MINUTE WAITS ON HOLD CALLING THE TOYOTA CUSTOMER EXPERIENCE CENTER, WE WERE TOLD NOTHING OF VALUE, EXCEPT WE COULD CHOOSE TO GO BACK TO THE SAME DEALER AND ASK FOR SOMEONE DIFFERENT, OR WE COULD GO TO A DIFFERENT DEALERSHIP (I AM NOT MAKING THIS STUFF UP...!) WE ARE AT A LOSS; IS THIS A SAFETY CONCERN OR NOT? TOYOTA AND THE DEALER DO NOT ACT LIKE IT'S VERY IMPORTANT TO THEM. IS IT POSSIBLE FOR YOUR ENFORCEMENT POWERS TO MOVE THIS PROCESS TOWARDS A RESULT THAT MIGHT ENTAIL ADDITIONAL SAFETY..?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11187407March 17, 2019
SEAT BELTS
THE PASSENGER SIDE 2ND ROW SEAT BELT IS STUCK, IT DOESN'T ROLL OR RELEASE MAKING IT UNUSABLE FOR A PASSENGER TO USE IT. WHEN I ROLL MY FINGERS UP WHERE IT COMES OUT FROM, I FEEL THERE IS A KINK, BUT I COULDN'T FIX IT. A SEAT BELT SHOULDN'T KINK AND GET STUCK. NOW THIS SEAT BELT IS USELESS FOR ANYONE SITTING IN THAT SEAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186260March 12, 2019
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
I WAS DRIVING AND PULLING OUT INTO THE ROAD AND UPON ACCELERATING THE CAR JUMPED AND THEN SUDDENLY STALLED - LUCKILY I WAS ABLE TO MOVE IT TO THE SIDE OF THE ROAD. AFTER RESTART THE CAR IS RUNNING SLOWLY AS FAR AS PICKUP AND ALL THE YELLOW LIGHTS ARE ON. IT SEEMS THIS WAS A RECALL IN OCT. 2018 AND I THINK NOW MY INVERTER IS BLOWN OR NOT WORKING. TAKING IT TO THE DEALERSHIP TO DIAGNOSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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